IT Issues and Support Structures Simulation Education and Complex Technology Based Practice.
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Transcript of IT Issues and Support Structures Simulation Education and Complex Technology Based Practice.
IT Issues and Support StructuresSimulation Education and Complex
Technology Based Practice
Presentation Outline
• Background• Initial Challenges Faced• Solutions Implemented• Purpose of simulation• The role of technology• Practical Design
Considerations• The role of IT support• Finding the right support
Background
• Typical computer geek• Not-so typical interpersonal
skills• 20 years in technical
education• Accepted the technical
director position in 2010 at California Baptist University School of Nursing
Initial Challenges Faced
• Initial design of simulation space continue to have some challenging consequences in implementing simulations
• Simulation museum– System Complexity– Lack of training– Apprehension of faculty
• Lack of IT support – Understaffed– Lack of understanding of
needs– Ineffective support system
Solutions Implemented
• To remove pressure of IT and to ensure adequate support all technical calls came through my office first.– Provided 1st , 2nd, and
many time 3rd level technical support
– Conducted one on one personal training when called
– Remote desktop training and issue resolution
– Made a TA in all course– Conducted In-services
Solutions Implemented cont.• To increase use of simulation
– Conducted personal interviews with nurse faculty (content experts)
– Purpose was to ascertain needs and explain how the technology could be used to fulfill those needs.
– In-services to show off what could be done with technology
– Made them comfortable working with me as the technical expert and them the content experts
Solutions Implemented cont.• Initial design challenges
– Proprietary software and hardware solutions
– PTZ cameras • Poor locations and too many
covering same locations– AVS is implemented by
multiple vendors without any unifying technical specifications
– Lack of space– Lack of power outlets– Requires technical
expertise to meet desired results
Solutions Implemented cont.• To mitigate initial design
challenges– Manage expectations– Involved in all simulations– Constant training support
staff (student workers, and lab assistant)
– “Sneakernet”– Establish close relationship
with IT department to make them understand the needs of the simulation center
– Staff Wireless– Full administrative control
Purpose of Simulation
• Facilitate feedback• Repetitive Practice• Capture variety of clinical
conditions• Controlled environment
without adverse consequences for error
• Application of task difficulty levels
• Implementation of multiple learning strategies
• Reproducible and standardized educational experiences
• Facilitate team work and interdisciplinary approaches
The role of technology
• Technology should support and facilitate all the previously mentioned goals
• Improve processes• Improve and enhance what
is already done without it.• Make our lives easier not
more difficult
The role of technology
• Technology should not be so complex as to make it impossible to use
• It should never be a replacement for good pedagogy
The role of technology
• Technology should not be so complex as to make it impossible to use
• It should never be a replacement for good pedagogy
Practical Design Considerations
• Have a solid understanding of what the desired results are– “I want to capture what is
on the monitor and three cameras for debriefing five minutes after simulation is ended”
– Called the information gathering and identification
• What are the priorities, what do the educators envision in the end, how will it work within their teaching strategies
Practical Design Considerations
• What is being taught and how do they do it without the technology?
• What is being captured and how do they capture it without technology?
Practical Design Considerations
• Network connections (Location and number)
• Staff Wireless– Laerdal, Gaumard, Meti
single station control• Power Outlets, Charging
stations• Wall Speakers (VOG, Patient
voice) • Headphone jacks for
observations• Cameras (Location, location,
location)
The Role of IT Support
• Typical Structure (Centralized)
• Dir. Of IT• Application Development,
Platform Support, User Support, Network Infrastructure, Security, Help Desk
The Role of IT Support
• Resolving User Problems– Problem Tracking Software– Level 1: Problem Resolved
at help desk (Very basic technical skills)
– Level 2: Problems resolved by higher skilled technician
– Level 3: problem resolved by most skilled technicians, manufacture, vendor
The Role of IT Support
• Advantages– Centralized control– Able to cover a wide
variety of common issues– Issues recorded and
solutions database maintained
• Disadvantages– Little understanding of
unique processes– Typically do not have
expertise and understanding of how simulation equipment operates
The Role of IT Support (Alternative)• Skilled IT support housed in
department• Direct communication with
faculty• Intimate interaction and
understanding of simulation equipment
• Direct support of simulation events
Finding the right IT Support
• For the typical centralized IT support model– Understand what your
needs are and work with them until IT fully understands them as well.
– Invite IT support to simulations so they have a direct understanding of what it required to operate successfully.
Finding the right IT Support
• For the in-house solution look for the following– Technical skills and
expertise in computer systems, network infrastructure, and audio video support and design
– Interpersonal skills– Should be able to teach
and train complicated technical issues in an easy to understand way
Finding the right IT Support
• Hire your IT person as your would an educator
• Have them conduct a mock class on IP addressing, creating an AD Hoc network, or ever what a router is.
• Have them write a step-by-step instructions on how to adjust your desktop screen resolution