IT Induction CourseUCD IT Services

Contents

Help & Advice

Accessing IT Services

UCD Connect

Printing in UCD

Teaching & Learning Services

Apps

Services for Researchers

Management & Information Services

Training Courses

IT Securitywww.ucd.ie/it

Help & Advice

www.ucd.ie/it

www.ucd.ie/it

Help & Advice

Helpdesk:

Telephone: 716-2700

Email: ithelpdesk@ucd.ie

9.00am – 5.30pm Monday to

Friday

www.ucd.ie/it

Help & Advice

ITCentres:

Daedalus building

Newman building

Health Sciences centre

Newstead building (9.30 to

1 only)

9.30am - 5.30pm Monday to Friday www.ucd.ie/it

Services provided:

General IT enquiries

Desk-side support services

Laptop clinics

UCD Connect & Email support

Advisory clinics

Accessing IT Services

UCD IT Services will generate an account based on your completed HR information.  This account will provide access to a wide range of IT Services available via UCD Connect.

Please contact the IT Helpdesk on 716 2700 to request a new account.   We will

contact you within 2 working days with your new login details. 

2GB of web file storage

4GB of email storage

Your account details should be kept safe and secure

www.ucd.ie/it

Accessing IT Services

www.ucd.ie/it

If you are new to UCD and using a machine that is already connected to the network, contact our Helpdesk to re-register the machine with your details

If you are new to UCD and have brought a machine with you, plug it into a network point to begin the self-registration process

If you need to buy new equipment, please see www.ucd.ie/itservices for details of any contracts in place

UCD Connect

www.ucd.ie/it

To access UCD Connect

Go to www.ucd.ie

And enter your computer account details

Access on campus, at home or abroad:

Email (4GB of storage)

Connect files (2GB of web storage)

Personal files on the network

Library services

Google Calendar

IT services

Announcements

Administrative Services

Printing In UCD

iPrint allows staff to print to any UCD printer from work, home or anywhere in the world.

Further details on this service can be found at:

www.ucd.ie/itservices

www.ucd.ie/it

Teaching & Learning Services

Key services you should know about:

Blackboard – the University’s eLearning system

Software Catalogue – a range of over 100 software applications

Lecture Capture technology – podcast your lectures

Further details on these services can be found at:

www.ucd.ie/itservices/teachinglearningit

www.ucd.ie/it

Apps

UCD MOBILE – the UCD App

Maps, places, tours, videos, news, directory, sports,

events, images and the Blackboard Mobile Learn app

Currently available for iPhone, iPad, Android

Check our UCD app video at: www.ucd.ie/mobile

Blackboard Mobile Learn – the Blackboard App

It takes the Virtual Learning Environment (VLE) mobile,

providing staff and students access to e-learning services on

a variety of popular mobile platforms, including Android, BlackBerry and

Apple devices. www.ucd.ie/it

Services For Researchers

Specialist Research IT services are available through our dedicated Research IT support team.

The services provided include:

Research IT Data Centre for hosting IT equipment

Dedicated High Performance Computer clusters

Collaborative facilities

Research network and security services

Mass data storage

Training and consultancy

Further details on these services can be found at: www.ucd.ie/itservices/researchit

www.ucd.ie/it

Management & Information Services

Systems are available to assist in the management and administration of various activities of the university

Key services include:

Core - personal records and payslips

Banner - student records

InfoView - reporting tools

Further details on these services can be found at www.ucd.ie/itservices/managementservices

www.ucd.ie/it

Training

UCD IT Services provide a wide variety of courses on the following topics:

eLearning/Blackboard

IT training for researchers

Microsoft Office

Media Services

Administrative Services

For more details please visit our website or see the UCD Learning and Development website

www.ucd.ie/it

IT Security

Change your passwords regularly

Protect your personal information

Back up your data regularly

Install AntiVirus software

Inform yourself on important Security announcements and information on our website

www.ucd.ie/it

Summary

www.ucd.ie/itservices

Helpdesk

4 ITCentres

www.ucd.ie/it

IT Induction Coursewww.ucd.ie/it