IT ServicesTop tips

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Tip 1: keep important stuff

Tip 1: keep important stuff Dear John Smith Your Computing username is: iejwi003d Your email address is: jsmith@ioe.ac.ukYour Library PIN is: 6431

Tip 1: keep important stuff

Tip 1: keep important stuff

Tip 2: Choose your password carefully. You will be prompted to change your password at first logon and every 90 days.

Change you password on an IOE workstation or remotely via the Portal.

‘Getting started booklet’ Page 3.

Note: If you have enrolled online you will not need to change your password at first logon.

Tip 3: As soon as possible once you have changed your password, register with the self-service password reset tool.

You can manage your password here.https://passwordreset.ioe.ac.uk

Tip 4: Use your IOE Office 365 email.

On IOE student workstations, use ‘Favourites’ on your web browser and select ‘Office 365 and IOE email’.

A direct link to your email:

http://studentmail.ioe.ac.uk

Note: Login with your username followed by @ioe.ac.uk e.g. iegca001@ioe.ac.uk

Tip 5: Your Virtual Learning Environment (Moodle) username and password are the same as your computer account username and password.

https://ble.ioe.ac.ukFor help Email vle@ioe.ac.uk or call the Computer Helpdesk020 7612 6696 (24 hours)

Tip 6: To use Moodle you must havealready changed your computer account password (on an IOE workstation, remotely via the Portal or during Online Enrolment).

Note: You cannot change your password in Moodle

Tip 7: How to access services remotely (Portal)‘N’ drive, 500mgb personal storage‘O’ drive, shared storage with links to other services

Note: Moodle is not the Portal

Tip 8: To access the wireless network you must have already changed your password before you log on for the first time.Note: Login with your username followed by @ioe.ac.uk e.g. iegca001@ioe.ac.uk

Tip 9: Use the software guides and look out for news on the training programmes

http://www.ioe.ac.uk/itservices/ITStraining.html

Tip 10: Explore our website and follow us on twitter @IOE_ITServiceshttp://www.ioe.ac.uk/services/ITServices.html

Tip 11: Find computers

• On all floors of the library • Three PC Labs in the library • Postgraduate PC Lab for quiet study • Outside the library on Level 4 PC Lab

available 24/7

Institute of EducationUniversity of London20 Bedford WayLondon WC1H 0AL

Tel +44 (0)20 7612 6000Fax +44 (0)20 7612 6126Email info@ioe.ac.ukWeb www.ioe.ac.uk

Getting Help

Computer Helpdesk in the Library:Monday – Thursday: 09:00 – 18:00Friday: 10:30 – 17:00Saturday: 09:30 – 13:00 & 14:00 – 16:00

Telephone 020 7612 6696 - (24 hours)

Email:ComputerHelpdesk@ioe.ac.ukVLE@ioe.ac.ukTwitter: @IOE_ITServices