IT Governance

Presented by:Anmol KishoreErick PrajogoGarima SaxenaKunal GuptaSanvid Bibawanekar

About AmazonOperating ModelEnterprise ArchitectureMaturity LevelGovernance MatrixRisk Analysis and ControlRegulatory ComplianceAmazon DisasterRecommendation IT Governance

Online store - 1995

International market - 1998

Music & Video stores- 1997

Expand to toy, kitchen, home stores

-1999

Partner with Toys R

Us- 2000

Kindle - 2007

Online music- 2003

Amazon web

service- 2006

Amazon cloud

computing - 2008

Amazon Cloud

streaming- 2010

High on integration▪ Cross-selling capability▪ Unified online retail system▪ Amazon platform lies on cloud computing

High on standardization▪ Same buying process across product

categories▪ Amazon in different countries follow the same

process Unification

Core Business Process▪ Online retail▪ Cloud computing▪ Digital distribution

Book – Via website & Kindle Video – Video streaming similar to Netflix Audio – Cloud streaming service

Data▪ Highly standardized▪ Customer buying pattern & preferences

Technology▪ Proprietary online retail system & recommendation engine▪ Cloud computing infrastructure▪ Data warehouse system & business analytics

Customer▪ Mass market▪ Everyone who has access to internet & PC/mobile device▪ Companies – with cloud computing

IT principles

IT architecture

IT infrastructure

Business App. Needs

IT investment

Inp. Dec.

Inp. Dec.

Inp. Dec.

Inp. Dec.

Inp. Dec.

Business Monarchy

IT Monarchy

Feudal

Federal

IT Duopoly

• PCI DSS• SOX• CAN-SPAM Act of 2003• FTC law section 5• Custom and Shipping compliances• Tax Compliance

EC2 Virginia datacenter goes down April 2011

"Networking event" causes Backup Storage Capacity to get filled

Data availability crashed in multiple Locations

Many hosted websites went offline

Amazon Breached Service Agreement

Implementation of proper disaster recovery plan.

Service level agreements lacked teeth and should have been improved.

Apply provision from the SaaS/Cloud bill of rights.