Baltic Training Services are a forward-thinking, innovative apprenticeship provider who strive for excellence. Working with leading employers in the IT sector, we endeavour to reignite the economy by ensuring we secure talented, driven, energetic young adults for apprenticeship opportunities. Our programmes and delivery models are tailored to meet individual needs. We are committed to changing and shaping the lives of young people providing them with the best training, qualifications and learning experience possible in order to ensure they have the skills and knowledge required to be the IT specialists of the future. The Baltic Training Services Apprenticeship programme is a formal education programme in which the apprentice will learn through online delivery of content and instruction via a virtual learning environment. Webinars offer the option to access the courseware, labs and videos for 6 months after the training session has ended. Because of this, participants can review the course multiple times, helping them revisit the materials for reference, apply the contents as needed or prepare for an exam.

Duration: Apprenticeship - 12 months | Training 5-7 weeks Training Method: Online Live Cost: Enhanced Apprenticeship - £2,000 for 2 courses Additional funding: Tech Partnership Training Fund | Government AGE Grant

IT Fundamentals

Enhanced Apprenticeship

CompTIA IT

Essentials

Part 1

A+ 701

CompTIA IT

Essentials

Part 2

A+ 702

Customer Support

Provision

Network +

Network

Fundamentals

Microsoft Windows 8

20-687

Install and Configure

Operating Systems

IT Fundamentals

Enhanced Vendor

Qualifications

In partnership with

Newcastle

CompTIA A+ Cisco ITE - Part 1

Hardware Fundamentals

Operating System Fundamentals

Operational Procedures

Peripheral Components

Managing System Components

Installing and Configuring Operating Systems

Customized Client Environments

CompTIA A+ Cisco ITE - Part 2

Networking Technologies

Installing, Configuring, and Maintaining SOHO

Networks

Supporting Laptops

Mobile Computing

Supporting Printers

Security

Troubleshooting Hardware Components

Troubleshooting System-Wide Issues

Customer Support Provision

Handle customer queries including complaints and escalations

Investigating customer needs and creating and investigating customer satisfaction

Data analysis of customer satisfaction information and creating a report based around the analysis

Create and conduct a coaching session based on customer needs

CompTIA Network + | Network

Fundamentals

Basics of networking theory, concepts and

networking methods

Basics of networking data delivery

Networking media, cabling and hardware

Networking protocols and the OSI model

Networking Operating Systems

TCP/IP fundamentals

Basics of PC and networking security

Microsoft Configuring Windows 8 20-687

Upgrading and migrating to Windows 8

Managing disks and device drivers

Configuring and troubleshooting network

connections

Implementing network security

Configuring file access

Optimising and maintaining Windows 8 client

computers

Configuring mobile computing and remote

access

Implementing Hyper-V

Enhanced Vendor Qualifications

Two of the following:

Cloud +

Security+

ICND1

Managing and Maintaining Windows 8

Installing and Configuring Windows Server

2012

Webinars enhance the delivery of training, as the apprentice can attend and complete the course without leaving the office. In addition, studies and experience have shown that course delivery by webinar supports a much more focused approach to learning through a simultaneous independent and collaborative learning experience. The use of webinars has boosted apprenticeship achievement outcomes.

Your apprentice can start attending courses, learning and adding value to your business straight away.

Technical Training Staff are available throughout the duration of the webinar sessions to provide support, guidance and tuition to your apprentice. There is also a technical help service for all apprentices who can contact one of our technical specialists and schedule a 1:1 remote mentored learning session.

Courses will run typically every 5-8 weeks, with a number of training dates available. The order of the modules can be subject to change, depending on the dates selected.

Develop the capability of your company by developing your people. This is a unique opportunity to enhance

your delivery services by up-skilling and developing your team through learning and qualifications. In order to provide

this enhanced apprenticeship, Baltic Training Services have partnered with New Horizons Computer Learning Centres

for delivery of all our Apprenticeship training courses. New Horizons have 30 years’ experience delivering world class

IT Training solutions, and are currently the worlds largest learning partner for both Microsoft and Cisco.

IT Fundamentals

Enhanced Apprenticeship

In partnership with

Newcastle