SEPTEMBER 17 , 2009

IT Forum Presentation“The State of IT”

Topics

1. PIR Tactical Plan Priorities2. Staff, Organization, and Professional

Development3. The Student Experience4. Sound Infrastructure and Tools5. Secure Information Environment6. Information Management7. On the Immediate Horizon8. Questions

PIR Plan Priority

“A Commitment to the Professional Development of our Staff and Organization”

PIR Reorganization

1. Two Year Process2. Informed by TechQual Survey, Staff

Interviews, Moran Technology Consulting, Best Practices, Divisional Discussions

3. Main Functional Areas include IT Infrastructure, IT Services, and The Project Management Office (PMO)

Notes: A new divisional IT Strategy Group will be convened by the Executive Director of IT Infrastructure to advise the VP Planning & CIO future IT directions and initiatives.

PIR Division Functional Chart – September 2009

VP Planning and CIO

Assistant to VP

Executive Director IT Infrastructure

Director of Network Infrastructure

Director of Project Management

AVP Planning & Information Management

Office Manager + Secretaries

Information Security Manager

Director of IT Services

Director of IT Development &

Applications

Director of Institutional

Research

Director of Planning

Focus of Reorganization

1. Accomplishing Tactical Plan Priorities2. Improving Customer Services3. Improving Communications (intra and inter)4. Improving Coordinated Divisional Planning5. Improving Training, Career Development,

Mentoring, and Succession Planning6. Realignment to Effectively Deal with the

Quickly Evolving Nature of our Work

The New PMO Office

1. Implement a PMO Methodology2. Facilitate and Manage Large/Complex

Divisional Projects3. Plans for and Tracks Staff Efforts,

Timelines, Budgets4. Ensures improved communications across

division5. PMO Projects to date: VoIP (underway),

FootPrints Implementation, Active Directory (planning stages)

PIR Plan Priority

“Enhancing the Student Experience”

TSC ReDefined

Central site for all IR Divisional requestsNew problem logging / tracking application

(FootPrints).Second Tier Support from ITDA & ITS at the

TSC during designated hours.Divisional Commitment to be more

responsive through development of Internal Operating Level Agreements.

Numara FootPrints

Feature rich application to enhance Technology Support Services and customer front end to IT

FootPrints provides customers with updates on status of issues and automates internal escalation of problems.

Numara FootPrints

Web based application Phase I Service Desk

Implemented August 4, 2009 Over 1300 issues logged

Phase II Project Tracking Replaces Project Tracking Adds other functionality such as office moves, security

change requests, desktop application installations, etc. Fall 2009 Rollout Planned

Future Plans…. End User Accessibility Searchable Knowledgebase

Improved Communications

IT Matters Periodic newsletter focused on the developments and

activities of Information Resources Division.IT Forums

Lunch time sessions that focus around a particular topic and provide a non-technical overview for attendees.

Three IT Forums are being planned for Fall & Spring.

Student Laptop Program

Fall 2009 Program Launch 270 Laptops purchased through program as of 9/3 All freshmen enrolled in KSOM are required to have a

laptop that meets the KSOM minimum requirements Program is also open to all students enrolled in KSOM,

CAS, CPS, and CGCE colleges Dell Latitude E6400 and E6500 were offered at

significant cost savings Loaner laptops are available for program participants Laptop Support Center in Hyland opened August 17 With student ownership of a computer increasing, ITS

will will evaluate and look to consolidate some existing lab facilities

ResNet Game Console Connectivity

1. Connectivity via Wired Network Ports in Residence Halls.

2. Xbox/Xbox360, Wii, Playstations 2 & 3, Gamecube, and TiVo supported.

3. Students Register their Devices on a Web Page.

4. Connectivity Supported but not the Actual Gaming Device.

5. Student Senate involved.

PIR Plan Priority

“A Secure Information Environment”

Information Security

Focus on desktops Infection rates increasing due to casual browsing and

unpatched 3rd party applications Plan to implement Identity Finder and Royal Drive

encryption tools in 2009-10 to migrate sensitive data to centralized storage

Numerous P2P Student Violations Reported this SemesterTraining

Workshops will be offered in collaboration with CPTD during CyberSecurity month (October)

Policy Development Emphasis on data stewardship, data classification, and

sensitive data handling first

PIR Plan Priority

“Effectiveness and Efficiency Through Information Management”

Information Management

A technology strategy and organizational commitment to maximize the integrity, availability, and confidentiality of our information assets

An information management program consists of tools, policy, people, and metrics

University has already invested in 20+ tools, including: Banner, Angel, Hannon Hill, Royal Drive, iDODS, Recruitment Plus, Future Perfect, BIQuery, Argos, etc

Information Management

Policy, people, and metrics are brought together through information governance

New Information Management Advisory Committee Consolidates work of Data Standards, Information

Security, and Records Management committees Formalizes role of data steward representing each

major University information asset

Information Management Advisory Committee

Co-chairs: Helen Stager, Registrar Robyn Dickinson, AVP Planning & Information

ManagementCharge:

Guide development of policies for data security, privacy Establish standards for data quality, consistent reporting Review/advise records management program Establish an environment where information assets can

be used to improve operational efficiencies and enable business insight (customer relations, analytics)

Argos Reporting Tool for Banner

1. Web-enabled reporting solution designed from feedback received from institutions utilizing baseline Banner.

2. Allows for simple and ad hoc queries to advanced dashboards and data cubes.

3. Gives us quick access to data with built-in reports for Banner.

4. September to December 2009—analysis, planning, and testing sessions for Argos will occur.

5. February 2010—Phase I of Argos implementation will take place.

Banner 8 Upgrade

Currently Banner 8 is in our Test Environment

Scheduled for Production in January 2010 Many Enhancements are included in this

version most of which are related to internationalization of the product.

Student Enhancements include a self-service graduation application and a mass entry registration.

There are enhancements to Admission and Registration processes.

Banner 8 Continued

Finance enhancements include multi-year encumbering, grant billing, and federal financial reporting.

Advancement enhancements include student to alumni processing and gift mass entry.

Financial Aid improvements include algorithmic packaging.

HR improvements include automated faculty load and compensation, and multi-year encumbering for grants.

PIR Plan Priority

“Building sound infrastructure and leveraging innovative tools”

Infrastructure Enhancements and Upgrades

Areas of Infrastructure enhancement/upgrade in 2009-10: Migrate/upgrade Oracle database for ERP (BANNER) Replace H/W and O/S Required for Administrative

(BANNER) ERP system Enterprise Storage and Backup Environments Server Virtualization Renovation/expansion of AMH Computer Room

Infrastructure Enhancements and Upgrades

ERP system (BANNER) must be migrated from the current OpenVMS and alpha server environment Oracle has announced the end-of-life of its database

on alpha processors SUNGARDHE is requiring OpenVMS customers to

move to other operating systems (i.e. LINUX, SOLARIS, etc.).

SUNGARDHE will “de-support” BANNER on OpenVMS 4th quarter’2010

Infrastructure Enhancements and Upgrades

Replace H/W and O/S Required for Administrative (BANNER) ERP system As of 2012 HP will no longer support ALPHA servers 4th quarter 2010 SUNGARDHE will discontinue support

of BANNER on VMS for both alpha and integrity servers

“new” H/W needed to run Oracle and BANNER on linux 10-2009 continue analysis to determine replacement

servers 1-2010 acquire and deploy replacement servers

Spring’2010 BANNER test and RDEV available on linux

Infrastructure Enhancements and Upgrades

Enterprise Storage and Backup Environments Current storage environment (HP EVAs) will be end-

of-life in 2010 Move to a centralized storage and backup

architecture Consolidation of backup environments creates

operational, licensing and equipment efficiencies Need larger storage capacity to meet business needs Current and projected storage volumes require faster

more sophisticated backup technology (i.e. email backup to tape now takes 1 week ).

Infrastructure Enhancements and Upgrades

Enterprise Storage and Backup Environments (continued) NetBackUp (Symantec) chosen as enterprise backup

solution Deploy 11-2009

10-2009 acquire/deploy either Compellent or NetApp SAN as our storage solution

The Evolving Face of Wi-Fi

Installed Cisco 1131 access points in Brennan Hall and Weinberg Memorial Library (802.11a/b/g)

Will be evaluating both Cisco and Aruba’s lightweight access points and controllers (LWAPP)

Adopting the 802.11n standard (when ratified) for increased data throughput

Installing access points in a more dense fashion with a focus on academic space

Implementing Cisco's Guest NAC Server that offers a more secure and flexible "Guest Services" solution

Internet 2 Update

New customer Community Medical Center using Internet 2 for remote imaging application requiring 30Mb of bandwidth

The Commonwealth Medical College connected in June using 20Mb of bandwidth

Several initiatives in progress that may change Internet 2 transport (AICUP Northeast Regional WAN – Greg Palmer’s Pennsylvania Research and Education Network concept “PAREN”)

Voice over IP Update

Complete the implementation of Cisco Voice over IP telephone instruments (800 deployed to date)

Complete Verizon Centrex line reductions to eliminate monthly line fees

Installations remaining include St. Thomas Hall, Byron/John Long Center, Scranton Hall, McDade Center and Public Safety

Anticipating project completion December 2009 with minor exceptions

As wireless network evolves, begin to evaluate wireless Voice over IP telephone instruments. Goals include reducing cellular phone usage and campus radio costs.

Kbox

Appliance to provide remote software distribution and management of desktop systems

Kbox utilized in most of the summer lab upgrades.

Kbox 1000 will be used to update and maintain currency of labs systems overnight. Lab Maintenance Window is from midnight to 6 am

(except WML Pro Deo)Office System Deployment under testing &

development

On the Immediate Horizon

1. Email and Calendar Changes2. PDA Supported Devices3. Move to Thin Clients4. More “Cloud” Applications

Email and Calendar

1. Sun 1 Email Environment and Corp Time Calendar have served us well.

2. Managing this environment is costly and complex.3. Students’ use of email is steadily decreasing.4. Hosted options for faculty/staff looking attractive,

especially gmail and Microsoft mail.5. Do Students need University-Provided Email

Accounts?6. Better PDA integration needed.7. Email/Calendar Integration would be cleaner

approach.8. More to come.

PDA’s

1. Personal Digital Assistants (aka Smart Phone) used by many faculty and staff and accompanying many students as they arrive on campus.

2. We currently support Windows Mobile 6 devices like the Motorola Q as well as Palm devices.

3. Plans are proceeding forward to support a larger variety of PDA devices including the Blackberry and iPhone for Faculty/Staff.

4. How should we support Students’ use of PDA’s? Development of applications for the PDA’s?

5. Are PDA’s sufficiently secure?6. More to come.

Thin Clients

1. Any network connected device that depends primarily on central servers for processing and storage capabilities and mainly focuses on conveying input and output between the user and the remote servers.

2. Smaller footprint desktop systems with monitor, keyboard, mouse, and USB port(s).

3. Central management is more efficient and more secure.

4. Lower cost structure though some contend it shifts costs elsewhere.

5. How do we balance individual preferences with standards for security and efficiency?

6. Demonstration projects anticipated in FY10-11.

Cloud Computing

1. Contracting for scalable computing resources that are delivered as a service from companies over the Internet (or in the “Cloud”).

2. Faster than in-house development and more cost-effective.

3. Quality and quantity of offerings has improved.4. Shifting divisional support structure from

“development and support” to “application consulting, administration, and integration”.

5. Admissions and HR already utilizing applications in the Cloud.

6. More to come.

Questions??????