IT debt and business competitiveness by marco gianotten
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IT debt: a way of life [email protected] Marco_Gianotten www.giarte.com www.outsourcingperformance.nl
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IT debt was once defined as a deferred technical expense. Today it’s about competitive disadvantage. This presentation is used for debats and strategy sessions with CIO Offices and CFOs
Transcript of IT debt and business competitiveness by marco gianotten
IT debt: a way of life
Marco_Gianotten
www.giarte.com
www.outsourcingperformance.nl
IT debt was once defined
as a deferred technical
expense. Today it’s about competitive disadvantage
“Data equity will be
as important as
brand equity.”
Data is oil
Customer loyalty
Turnaround time
Reliability?
Yes, but...
Plan B
Department of ¥€$
Mark to value
The Art of Mess
Less debt
Application retirement
Old, non-strategically data (20/80)
Cut the backlog (next release rush)
Architectural reviews (SOA, APIs)
Re-platforming (DevOps, NoOps)
Redesign change process
Bank in a Box
Mission critical SLAs
Outage tolerance
EUE 2.0
Average curve
Inflicted incidents
Zero risk culture?
The risk of risk
Out of Control Action Plan
Politics free: no blaming, just resolving
Press: “they can handle the truth”
Data-driven: log files, CMDB
Time-lining: what triggered what?
Triage: the authority to shut down
Push the button! Full recovery or not?
OCAP
Problem Yin Yang
# Rejected changes by CAB (target zero)
% Change inflicted incidents (target <10%)
% Majors solved according to SLA (target 100)
% RCA for major incidents (target 100)
% Changes after RCA (target 100)
Mean time to resolution (reduction target)
Proactive KPIs
MTTR
Lost time
injury
Days without LTI = MTBF
Celebrate
Zero repeat
Inconvenient truth
SLA
Relationship
Context-driven SLAs
Opportunity
End-to-end performance
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