IT clock speed (IT Leaders Event March 2015)

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ACCELERATING THE IT CLOCKSPEED James Robbins, Group IS Director Martin Jackson, BRM Corporate

Transcript of IT clock speed (IT Leaders Event March 2015)

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ACCELERATING THE IT CLOCKSPEED

James Robbins, Group IS DirectorMartin Jackson, BRM Corporate

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THE NWG CASE!WHY CLOCK SPEED?

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WHAT IS THE CEB?ACCELERATING IT CLOCK SPEED

• .

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IT SPEED – THE KEY TO DIGITAL BUSINESS GOALS ACCELERATING IT CLOCK SPEED

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77%

79%

80%

84%

Launch New Products/Services

Respond to New Types of Competitor

Respond to Changes in Demand

Comply with New Laws and Regulations

n = 3,263 Business partners across 17 business functions and 5 seniority levels.Source: CEB 2015 IT Clock Speed Survey.

Careful AGILERS!85% of accelerators occur before

Development begins!

“IT Speed Is Important to Achieve This Goal”Percentage of Business Leaders Agreeing

© 2015 CEB. All rights reserved. CIO2762415SYN

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IT SPEED – THINGS WE CAN DOACCELERATING IT CLOCK SPEED

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1. Promote IT-Wide Collaboration for IT-Wide Speed Shift focus from driving speed in functional silos toward cross-cutting collaborations to deliver business outcomes faster.

Eighty-five percent of the top accelerators occur before solution development begins

Almost half the top accelerators involve handoffs between teams – Touch points and Interactions across teams.

2. Default to Process Fast Tracks and Self Service Encourage IT staff to default to the fastest process options including self-service, and adapt the level of rigor to the value and risk at stake.

Thirty-five percent of the top accelerators involve streamlining processes

3. Delegate Decision Accountability Make IT staff at the point of value delivery accountable for more decisions while senior leaders avoid revisiting decisions to prevent delays from over-escalation.

Faster decision making is the other main category of accelerator for IT

4. Foster a Culture of Speed in IT Prepare the IT team for greater speed by personally modeling speed behaviors, telling a consistent story about speed, and providing business context.

The accelerators require cultural change across IT

© 2015 CEB. All rights reserved. CIO2762415SYN

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CEB PRINCIPLES OF SPEED IT - GROUP EXERCISE ACCELERATING IT CLOCK SPEED

- Refer to the hand out provided which is entitled ‘18 Principles’. - In your groups...

- Spend 20 minutes discussing the principles – sort into which you feel apply to us and which do not?

- Spend 5 minutes discussing which principles do you feel would make the biggest difference to us improving our own clock speed and why?

- Group to share the top 5 from each group.

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IT SPEED – THINGS WE HAVE DONE

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1. Promote IT-Wide Collaboration for IT-Wide Speed Shift focus from driving speed in functional silos toward cross-cutting collaborations to deliver business outcomes faster.

FSM PROGRAMME 15 years of development in 2.

Change Control process

New starters – surely we can look across the business here

2. Default to Process Fast Tracks and Self Service Encourage IT staff to default to the fastest process options including self-service, and adapt the level of rigor to the value and risk at stake.

Password reset tools – spec ops & MS MANAGERImplement Sunrise ARB Self Service

3. Delegate Decision Accountability Make IT staff at the point of value delivery accountable for more decisions while senior leaders avoid revisiting decisions to prevent delays from over-escalation.

Cloud solutions for HR systems, benefits platform.Procurement frameworks 6 months to 6 weeks - Ops Programme board & BRM’s deliver more for less.

4. Foster a Culture of Speed in IT Prepare the IT team for greater speed by personally modeling speed behaviors, telling a consistent story about speed, and providing business context.

THIS IS WHAT TODAY IS ABOUT – CAN WE DO MORE?

ACCELERATING IT CLOCK SPEED

© 2015 CEB. All rights reserved. CIO2762415SYN

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REALISING THE VALUENWG BENEFITS

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WHAT ARE THE SPEED CHALLENGES FOR BRM’S?ACCELERATING IT CLOCK SPEED

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ACCELERATING IT CLOCK SPEEDWHERE IS THIS LEADING?

- BRM’s believe in 5 guiding principles to help deal with speed of demand.

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BRM PRINCIPLES FOR SPEEDACCELERATING IT CLOCK SPEED

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1. Set speed as the default priority – value judgement over process

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BRM PRINCIPLES FOR SPEEDACCELERATING IT CLOCK SPEED

2. Control the flow – set the priority around the benefits

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BRM PRINCIPLES FOR SPEEDACCELERATING IT CLOCK SPEED

3. Target business customers who will gain value from low risk, high benefit opportunities.

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BRM PRINCIPLES FOR SPEED

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ACCELERATING IT CLOCK SPEED

4. Focus on accelerating the ‘Time to Benefit’ as apposed to ‘Time to Delivery’.

Small Scale Agility

Strategic IT

Transformational IT Blueprint

Analysis

= Benefit Milestone

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BRM PRINCIPLES FOR SPEEDACCELERATING IT CLOCK SPEED

5. Thinking about speed before the project starts – what influences time to deliver benefit?

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FINAL REFLECTIONS

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ACCELERATING IT CLOCK SPEED

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THANK YOU


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