IT Challenges and the States: Trends, Priorities and ... Challenges and the States: Trends,...
Transcript of IT Challenges and the States: Trends, Priorities and ... Challenges and the States: Trends,...
IT Challenges and the States: Trends, Priorities and Policy Issues
Council of State Governments2006 Annual State Trends and Leadership Forum
Technology Working GroupPhoenix, AZ
December 1, 2006
Tom JarrettChief Information Officer/SecretaryState of Delaware
Doug RobinsonExecutive DirectorNASCIO
NASCIO represents state chief information officers and information resource executives from the fifty states, six territories, and D.C.
NASCIO's mission is to foster government excellence through quality business practices, information management, and technology policy.
About NASCIO
NASCIO is the premier network and resource for state CIOsNASCIO is an effective advocate for information technology policies at all levels of government Advance CIOs as key members of the statewide leadership team
NASCIO Goals
IT Enterprise Infrastructure & Services Information Security & PrivacyHealth Information TechnologyEnterprise ArchitectureIT Project Management Forum
Recap: Priorities for NASCIO in 2006
State IT Environment Today
IT security is critical concern – risk impact!Sharing of data, infrastructure & resources (intra and inter-governmental)Infrastructure optimization: consolidation by legislation or directive Interoperability – wireless infrastructureService delivery integration: e-governmentIT workforce - succession/transition (aging) Pent-up demand for IT deployment
State CIO Priorities: 20071. Security: Tightening security safeguards,
enterprise policies, employee education2. Consolidation: centralizing, consolidating
services, operations, resources, infrastructure3. Shared Services: Sharing resources, services,
infrastructure, 4. Cross-boundary: establish relationships,
joined-up government, local government collaboration/cooperative initiatives
5. Disaster Recovery: Improving disaster recovery, business continuity planning and readiness
6. Health Information Technology: Assessment, partnering, implementation
NASCIO State CIO Survey, Nov 2007
Which of the following would you rate as the most significant challenge facing state CIOs?
15%
16%
26%
30%
13%A. Lowering IT costs to meet demands for more efficiencies and better services
B. Increase IT efficiency and effectiveness through adoption of leading practices and emerging technologies
C. Mitigate security risks and ensure business continuityD. Promote enterprise integration of the IT infrastructureE. Strengthen role of CIO to promote higher levels of
influence and responsibility within the enterprise
NASCIO Midyear Conference, June 2006
VA
DCDC
PRPR
CA
AKHIHI
NMOK
KS
TN
AL
SC
ME
PA
WI
VTVT
NJ CTCT
RIRI
MDMD
DEDE
Appointment Status of State CIOs – December 2006
TX
NE
AR
IA
FL
NYOR
WYSD
MN
AZ
NV
COIL
MI
OH
ID
MT ND
MO
LAMS GA
WVIN
KYNC
UT
WA
GUGU
NHNH
MAMA
KEY:KEY:
OfficialActing/Interim
State IT Organizational Models
No one “right way” – it dependsComplete decentralizationDecentralization with critical elements consolidated Federated – agency decision makingState IT Authority – full consolidationHigher education, legislature and courts usually off limits
Trend toward more IT consolidation and shared services, but fluctuations Focus on IT spending control and business process improvementsIncreased resources devoted to enterprise IT securityOutsourcing – state portals and transaction servicesERPs and focus on legacy replacement
State IT Management Trends
Trend: More Business Disciplines in IT
Enterprise architecture: blueprint for better governmentMore focus on business processes improvementFormal risk assessmentsProcurement reform – strategic sourcing, leverage buying power and rationalization
Trend: Discipline Succeeds
Project and Portfolio Management: PM framework, methodology, education, tools and oversightChange management demands attentionService Level Management
DTI Project & Change ManagementOur Focus Is On Service Delivery
Project & Change Management Services
– Status Of Projects All Projects $186,772,342
Green, 121,481,788,
65%
Red, 0, 0%
Yellow, 65,290,554,
35%
On Target – no risk In Progress – may complete late At Risk – needs attention
Trends – hacking, spyware, malwareand phishing directed at state governmentMore aggressive threats - organized criminal activity? Increasing level of threatsGrowing role of state CISOInvestments by state CIOs
Information Security and the States
What country was the most common source of the intrusion attempts against your organization?
DTI Security ProgramDTI Security ProgramNational Security Benchmarking Effort• States we engaged in the effort• Vendor participants • Collaborative Efforts
- Multi-state ISAC- US Department of Homeland Security- NASCIO Global Security Cooperation Program
- Microsoft- FBI INFRAGARD
National Security Benchmarking Effort• States we engaged in the effort• Vendor participants • Collaborative Efforts
- Multi-state ISAC- Multi-state ISAC- US Department of Homeland Security- US Department of Homeland Security- NASCIO- NASCIO Global Security Cooperation Program
- MicrosoftGlobal Security Cooperation ProgramGlobal Security Cooperation Program
- Microsoft- FBI INFRAGARD- FBI INFRAGARD
Interoperability – information exchangeData standards and formatsLack of funding and incentives to accelerate deployment Medicaid coverage, waivers, innovations Legal, regulatory and administrative barriersSecurity and privacy concerns: HISPC projectInformation dissemination and education
Health IT: Major State Issues
What government capabilities or services do you believe have the most potential to be improved through better application of information technology?
1%9%1%17%64%9% A. Education
B. Health and Human ServicesC. Public SafetyD. RevenueE. AdministrationF. Transportation
NASCIO Midyear Conference, June 2006
Significant role of state in healthcare as …Payer – Medicaid, SCHIPs, other programsProvider – increased emphasis on quality of servicePurchaser – over 5 million employees nationwide
Why is NASCIO Interested in HIT?
Telecom reform – fast lanes, IPTV and feesAccess to content – priority routingNet neutrality – transport layer neutral? Taxes and fees for VoIP ? Interoperable communications - wireless for public safetyTransition to IPv6 – next generation InternetBroadband adoption and rich media
Communications Landscape and the States
Please select the most important telecommunications issue for your organization.
4%
8%
4%
36%
12%
11%
25% A. Information Security (protect sensitive information from unauthorized viewing)
B. Cost reduction and efficiency (increasing needs/legal requirements on limited budgets)
C. Mobility (remote access)D. Interoperable Communications (need to be able to
quickly communicate with each other and other command centers).
E. Managed services (outsourcing IT responsibilities)F. Voice and Data network convergence G. Adoption of Voice over IP (VoIP, IP telephony)
NASCIO Midyear Conference, June 2006
Select the top three areas for IT/Telecom investment for your organization in 2007.
25%
4%
10%
14%
7%
15%
13%
12% A. Data Management/Information SharingB. E-Government/Improving Citizen ServicesC. Information SecurityD. Mobile Workforce/Wireless OperationsE. Interoperability and IntegrationF. Managing/Replacing Legacy SystemsG. Homeland Security InitiativesH. IT Consolidation/Shared Services
NASCIO Annual Conference, October 2006
Telecommunications Landscape and Broadband
The Bigger News: regardless of the type of broadband connection used now, large majority in US are interested in high-bandwidthbroadbandUsers are eager for new applicationsConsumers prefer the triple play of services: voice, video and dataBundled services: future growth
Considering the Future: States and Broadband
Broadband competition – many choices and flavorsState regulatory environmentFederal – net neutralityState initiatives to promote broadbandMunicipal broadband initiatives: Wi-FiRural areas left in the slow lane?
800MHz “Next Generation”
– Provide statewide communications for all state, county and municipal government agencies, including fire and emergency medical services
– Provide in-building coverage for over 2,500 buildings– Replace lifecycle support for 10-year old
infrastructure– Enhance interstate interoperability with surrounding
jurisdictions– Enhance intrastate interoperability –
City of Wilmington
The REAL ID Act = Real Challenges
State cost impact - $11 billion? Implementation timelineRe-enrollment nightmareDL/ID design requirementsProcess improvementsNew verification processes Data harmonization
Critical infrastructure protection -disaster recovery & business continuity Healthcare costs and health ITSecurity imperative – culture & processContinued intense focus on privacy Strategic sourcing and alliances REAL ID – the unknownsand opportunities
The State CIOs: A View Forward
KEY PROGRAM GOALS NEXT 2 YEARS:1. 800MHz Next Generation 7. e-Government Program 2. ERP Service Delivery (Financials, T&L etc)
8. Enterprise Project Management Program
3. COTS–Courts Organized To Serve (Phases 1-4 of 8 total)
9. Statewide Disaster Recovery and Business Continuity Program
4. New State Data Center 10. Internet 2 Deployment 5. Network Operations Center 11. Enterprise GIS 6. Enterprise-wide Information Security Program
13. Broadband Deployment –Transparent LAN Service (TLS)
KEY POLICY GOALS NEXT 2 YEARS: 1. Enterprise IT Security Policy 7. Statewide Data Center Policy 2. Statewide IT Strategic Plan 8. Systems Architecture Standard 3. Indentity Access Management Policy 9. Implementation of new Data
Classification Policy 4. e-Discovery Policy / Standards 10. Service Oriented Architecture Policy5. Customer Relationship Management Policy
11. Document Control Policy / Standard
6. Imaging and Document Management 12. Electronic Signature Standard
DTI Key Initiatives
Identity Access Management Policy
36 gubernatorial elections just completed –11 new governorsThreats to success: no IT understanding on the transition team -- miss major opportunities to leverage governor's agendaProjects of the past – tough choicesEven with second term governors, the agenda changes
The Challenges of Transition
OPPORTUNITIES: What do you see as the major opportunity for the coming transition?
1%
8%
7%
39%
20%
25%A. The focus on the governor's agenda opens "enterprise
alignment" opportunities for ITB. The multi-year horizon opens a window for longer-term
reforms C. Key IT issues are ripe for 2007 action: shared services;
REAL-ID; homeland security; health care reform; etc.D. New opportunities because leadership going to younger,
more IT-savvy peopleE. The vendor community can help improve understanding
of the strategic role of technology in the global knowledge economy
F. Other?
NASCIO Annual Conference, October 2006
Questions ?
Doug RobinsonNASCIO Executive Director201 East Main, Suite 1405Lexington, KY [email protected]