The role of IT leaders to build

an IT Business Centric Organization

Dr. Pablo Vidales

CIO Mexico, RSA Insurance Group

Food for thoughts

IT relevance today and the role of the CIO

How can we take

the driving seat?

Remarks

Think Tank

IT needs to find the right space in the organization

IT relevance today

• Struggle for a clear value

• IT is becoming pervasive but indistinguishable from business processes• Consumerization of IT

• Outsourcing of IT services • “Shadows IT” services (IT providers)

• Software factory

The role of the CIO today

The role of the CIO today

• Traditional role needs to change

• Too much focus on infrastructure and not on information • Not involve in the business outcome

• CIO is the gatekeeper

How can we take the driving seat?The future CIO

An IT Business Centric Organization

• IT not only supports but drives the business

• Business organization evolves with IT changes • IT department addresses business needs

• Total transparency• Total understanding of the business

IT Business Centric

IT service broker model

IT Business centric

Business needs

The Business Centric CIO

• Technology expert• Service provider• Response request• Operation• Cost-driven plan

• Business leader• Service broker• Add competitive advantage• Innovation• Profit-driven plan

Recommendations

• Get involved in the numbers

• Develop your team on the business side

• Detect regional synergies and use them

• Do care about your providers and their internal organization

• Measure your performance

• Explore new IT operating models

New IT operating models

• Software as a service

• Dynamic services• Self-services

• Cost vs. investments • Infrastructure as a service

• Use Big Data to “own” direct channels• Mobile enterprise

Synergies in a global organization

• Shared services

• New licensing models• Common IT architecture

Remarks

• Bad news: The CIO role as today is gone

• Good news: We have the conditions to evolve into the future IT Business Centric CIO

• Understand and use the new operating models in the ICT world • Exploit synergies in global companies

• Add value to your organization

Think Tank