IT Briefing Agenda 4/16/04
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Transcript of IT Briefing Agenda 4/16/04
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Information Technology at Emory
Information Technology DivisionTechnical Services
IT Briefing Agenda 4/16/04
• April Action Items• Introductions• Various Updates• Modem Pool Update• Optix Upgrade • Clean Room• DeskNet HW• Software Server• NetCom Q&A
• Karen Jenkins• Marcy Alexander• Theresa Goriczynski• Karen Jenkins• Felicia Bianchi• Karen Jenkins• Karen Jenkins• Karen Jenkins• Paul Petersen
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Information Technology at Emory
Information Technology DivisionTechnical Services
Introductions
• Stuart Lipkin, Call Center Lead– [email protected]– 7-2142
• Others?
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Information Technology at Emory
Information Technology DivisionTechnical Services
Various Updates / Reminders
• eMail alias– Rollout has started
• Maple migration– Cutover by July 30, 2004
• ESR form– Additional browser support– [email protected] decommissioned 5/12/04
• TS announcements
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Information Technology at Emory
Information Technology DivisionTechnical Services
Modem Pool Update
• Beginning 3-year process to phase out modem pool access
• Current modem pool will be upgraded and in place 6/04 – 6/07
• New solutions provides:– More management / maintenance
features– Reduces operating costs
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Information Technology at Emory
Information Technology DivisionTechnical Services
Initial Details
• There will be a new dial in number• Reduction to 300 modems may
increase busy signals and decrease access
• Call time-out after 1 hour• IP only• Other dial-in solutions will not be
granted access to the network
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Information Technology at Emory
Document Management /Optix Update
Felicia BianchiAdministrative Information Systems
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Information Technology at Emory
Information Technology DivisionTechnical Services
What is Document Imaging (DI)?
• provides digital document management using scanning, storage, retrieval systems
• improves efficiency and decreases the volume of paper that is processed and stored.
• available at Emory University since 1995
• Optix is DI solution
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Information Technology at Emory
Information Technology DivisionTechnical Services
Optix implemented DI modules
• Imaging• Optix Web• bar coding• COLD• OCR page• publishing/promoting• text search libraries
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Information Technology at Emory
Information Technology DivisionTechnical Services
Our customers:
• Finance Division – AP, Controller’s , Cashier’s and Payroll
Office• Institutional Advancement• University Secretary Office• School of Public Health• Office of VP Health Affairs• Emory Healthcare
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Information Technology at Emory
Information Technology DivisionTechnical Services
DI advantages:
• on-line access to documents• quick response to customer inquiry• reduce document storage space• document retrieval and sharing• online storage managed in central
location
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Information Technology at Emory
Information Technology DivisionTechnical Services
Why upgrade?
• 80% of DI users are web users• thin client added functionality• COLD records available for viewing
using thin client• LDAP compliant • Single sign on• Link with healthcare LDAP
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Information Technology at Emory
Information Technology DivisionTechnical Services
Upgrade when?
• Weekend of June 18-20, 2004
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Information Technology at Emory
Information Technology DivisionTechnical Services
Release requirements:
• IE version 6 or higher• JavaSun v1.4.24 available at
http://java.com/en/index.jsp select free workstation download• Win2000 do not have JavaSun, download
JavaSun plug in • WinXP workstation comes with JavaSun,
no action required
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Information Technology at Emory
Information Technology DivisionTechnical Services
Questions?
• Email DI team:
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Information Technology at Emory
Clean RoomDeskNetSoftware Server
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Information Technology at Emory
Information Technology DivisionTechnical Services
Clean Room
• Proactive step to address virus problem
• Student laptops only– Focused on addressing top talkers as
identified by NetCom• ATG aggressively contacting and
directing students to the clean room
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Information Technology at Emory
Information Technology DivisionTechnical Services
Details
• Located 3RD floor NDB• Staffed by ATG and CS resources• Utilizes eVax and other tools to clean
systems• Receiving approximately 7 systems per
day• Average MTTR is 4 hours• Average response time is 48 hours
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Information Technology at Emory
Information Technology DivisionTechnical Services
DeskNet
• Responsible for defining hardware recommendations and software standards
• Cross functional team with representation from the campus and ITD
• Stress Campus Standards, not ITD
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Information Technology at Emory
Information Technology DivisionTechnical Services
Scope
• Hardware Recommendations– Annual definition of recommended PC and
Apple configuration for standard business user
• Software Standards– Desktop applications and/or clients
necessary to communicate with enterprise applications
– Identify one standard for each platform (PC/Apple) and no more than 2 alternatives
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Information Technology at Emory
Information Technology DivisionTechnical Services
DeskNet Methodology• DeskNet Working Group reviews, modifies
and defines during a scheduled meeting• Hardware recommendations and Software
standards are reviewed every academic year• Spring is used as trigger to update the
standards• All standards are posted on it.emory.edu• Any significant changes to a standard will
have a detailed migration and communications plan– Example: McAfee to Symantec
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Information Technology at Emory
Information Technology DivisionTechnical Services
Spring Status
• Hardware recommendations completed
• Software standards– DeskNet Working Group meeting
4/19– Target completion date of 5/1/04
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Information Technology at Emory
Information Technology DivisionTechnical Services
PC Recommendations Desktop Laptop
Make/Model Business class system such as a Dell Optiplex or IBM xxxx
Business class system such as a Dell Latitude.
Processor Highest speed currently available, Pentium class recommended
Highest speed currently available, Pentium class recommended
Ram 512 MB or larger 512 MB or larger
Hard Drive 80 GB or larger 40 GB or larger
Network 10/100 Ethernet 10/100 Ethernet
Wireless optional WiFi 802.11 b/g
Media CD-RW/DVD combo CD-RW/DVD combo
Display 17" flat panel LCD included
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Information Technology at Emory
Information Technology DivisionTechnical Services
Apple Recommendations Desktop Laptop
Make/Model PowerMacintosh G5 iBook / PowerBook
Processor Highest speed currently available Highest speed currently available
Ram 512 MB or larger 512 MB or larger
Hard Drive 120 GB or larger 60 GB or larger
Network 10/100 Ethernet 10/100 Ethernet
Wireless optional WiFi 802.11 b/g
Media CD-RW/DVD SuperDrive CD-RW/DVD combo
Display 17" flat panel included
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Information Technology at Emory
Information Technology DivisionTechnical Services
Software Server Update• Current environment
– Windows NT server– IIS
• Current functionality– Mapped drives to install software (Oracle and
Business Objects)– EOL– Symantec LiveUpdate– McAfee Updates?
• History– No single area of responsibility therefore not kept
current
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Information Technology at Emory
Information Technology DivisionTechnical Services
SS Future – Spring 04• Environment
– Unix Apache web server– Windows 2k server
• Functionality– Web based installers– Initially Oracle, Business Objects, and EOL– Next phase to break out EOL and add other
site licensed software– Web based instructions– Symantec LiveUpdate, will increase update
frequency
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Information Technology at Emory
Information Technology DivisionTechnical Services
NetCom
?Questions?Questions