1

IT AND SECURITY MONITORING MADE EASY FOR HOSPITALS

2

CHALLENGES

Maintaining availability of critical servers and applications serving the ER, lab, radiology, etc.

Providing doctors with instant access to client records from anywhere and at anytime

Reliability of diagnostics machines as they “commit records”

Slow response time when accessing clinical repositories

Visibility into slow service issues and ability to proactively identify causes of delay

Ensuring compliance with federal regulations like HIPAA

3

THE EMERGENCE OF THE “SMART HOSPITAL”

Focused on the healthcare experience and optimizing the patient outcome

Context-awareness intelligently relates the patient, provider, and specific scenario

Leverages technology to maximize information accessibility and availability

A SMART HOSPITAL’S PRIMARY OBJECTIVE IS PATIENT SAFETY

4

TECHNOLOGY COMPONENTS OF A SMART HOSPITAL

Monitoring assures anytime, anywhere access to information

Security and other control mechanisms protect corporate assets; assure privacy

PDAs, Tablets

Clinical Data Repositories

Network Monitoring Tools

Security Tools

Electronic Medical Records

Bar code scanners, RFID chips

5

INTEGRATED IT DASHBOARD/GUI

6

CASE STUDY: <COMPANY>

Profile:– 167 operable beds– IT staff of 30– 6 branches

– Labs, daycare, physical therapy, nurses school, etc.

Issues:– Mission critical systems serving

ER, lab, radiology– Availability of diagnostics

machines– 24x7 client record access for

doctors– 4 second response time from

clinical repositories

Company logo / graphic

7

HOW DELL CAN HELP

“Dell's highly affordable software solution has helped us to consistently deliver high availability for all our critical system components. When compared to the network management solution we were previously using, Dell has shown us a 25% cost saving right out of the box.

Now we have the ability to more cost effectively ensure the health of diagnostic machine network connections such as the CAT Scan, Ultrasound,

Nuclear Medicine and MRI – and our doctors have instant access to client records – 24x7."

Name

Title

Company

8

CASE STUDY: <COMPANY 2>

Profile– Nation’s largest not-for-profit

Catholic healthcare system– 338-bed, acute-care facility in

Birmingham, Alabama– Flagship Digital Hospital for

Ascension Health Issues

– 24x7 availability of critical resources (wireless infrastructure)

– Ensuring network capacity– Access to clinical repositories

for the most timely information when treating/diagnosing patients

Company logo / graphic

9

HOW DELL CAN HELP

“Information is the lifeblood of our hospital -- in order to deliver superior patient outcomes, information must be

available and easily accessible anytime, anywhere. Dell’s integrated IT and security monitoring approach

gives us this ability.”

Name

Title

Company

10

DEPARTMENT VIEWS

Logically group resources into department views

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DIAGNOSTICS AVAILABILITY

Is the x-ray machine up?

Is the CAT scan recording?

Can I process this MRI?

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ENHANCED ONLINE RECORD ACCESS

What is the blood type of Patient X?

Does Patient X have any allergies?

13

DOCUMENT TRENDS

Should we migrate this app?

Enables cost effective purchase of additional CPU, memory and disk

Is the radiology server overloaded?

14

ASSURING EFFICIENT PAYROLL OPERATIONS

Should we re-route employees to a time clock on the 6th floor?

Assure time clocks are up

15

ISOLATE SLOW SERVICE

Page/fault Go to appropriate rack Is it the network?

The system?

+ =The application?

Memory utilization

Application latency

Interface utilization

RESOLVED FAULT

Catch problems earlyand avoid downtime

+ +

16

DELL ADDRESSES HIPAA COMPLIANCE

Administrative Procedures:

Administrative Procedures:

To ensure security plans, policies, procedures, training, and contractual agreements exist

To ensure security plans, policies, procedures, training, and contractual agreements exist

Physical Safeguards:

Physical Safeguards:

Technical Security Services:

Technical Security Services:

Technical Security Mechanisms:

Technical Security Mechanisms:

To provide assigned security responsibility and controls over all media and devices

To provide assigned security responsibility and controls over all media and devices

To provide specific authentication, authorization, access, & audit controls to prevent improper access to electronically stored information

To provide specific authentication, authorization, access, & audit controls to prevent improper access to electronically stored information

To establish communications/network controls to avoid the risk of

interception and/or alteration during electronic transmission of information

To establish communications/network controls to avoid the risk of

interception and/or alteration during electronic transmission of information

17

DELL BENEFITS

Reduce overall costs of complying with HIPAA– Automates preparation of audit and asset requirements

Achieve compliance in the shortest time possible– Predefined monthly summary reports allow for

immediate deployment by network administrators and privacy officers

Minimize the impact of compliance on day-to-day operations– Provides one central view of IT resources and security

requirements Enables preparation of a “full graphic response” to

security requirements – not just legal forms Printable reports, easily exported to Excel, other

formats

18

PARTNERING WITH DELL

Improve availability of critical systems serving ER, labs, radiology, etc.

Enhance healthcare providers’ ability to access client records

Maximize availability of critical diagnostics machines Eliminates the need for multiple, costly tools

Helping Organizations Make Informed Diagnoses to Deliver Superior Healthcare