CGI Cloud Collections

Rapid and Cost Effective access to a world class collections solution and expertise leaving you to focus on your core business.

Today, businesses are increasingly looking towards digital solutions to optimise their resources, increase revenues and streamline their operations. CGI understand this, which is why we’ve developed our CGI Cloud Collections (CCC) offering to meet business demands in a new and easy to access way. CCC has been designed for a rapidly changing UK market, allowing small to mid-size organisations to access the rich customer centric collections capabilities, historically only accessible by large, often global institutions. It’s an innovative business solution, not just software.

What is CGI Cloud Collections?CCC provides an end-to-end pre-configured collections and recoveries solution that can be deployed to manage all credit products and processing throughout the collections and recoveries life cycle. Built on CGI’s industry leading Collections platform (CACS), CCC provides the ability to optimise the management of your portfolio without the need for a costly up front IT project. Accessing our solution through a flexible commercial model, we enable organisations to benefit from the outset. Costs are also based on usage, without the need to invest in infrastructure. On boarding to the CCC service takes place quickly and efficiently to maximise time in achieving the benefits. CGI’s Collections experts undertake a short on boarding project to ensure that the service is configured to give maximum returns, whilst also providing advice and guidance on how to get the most from the service with training provided for your business users.

Our CCC offering delivers rich collections functionality from the very start with the option to either extend the functionality, apply optional modules, or expand to the full collections solution suite as your business grows. With CCC, clients benefit from the following:

• Rapid Deployment – 5 to 6 months implementation timeline

• UK regulatory compliant solution including automated regulatory notices

• Reduction in the cost to collect through automation and collector efficiencies

• A flexible hosted model that scales with volumes

• Quickly react to business change without the need of lengthy IT projects

• Enhanced customer relationships

• 5 Star UK service desk

Business Benefits Functionality

CGI Cloud Collections provides rich functionality for the end-to-end collections and recoveries processes including:

• Automated workflow engine with pre-configured strategies, which can be easily updated as business policy changes

• Intuitive user interface and flexible role driven access rights

• Flexible product/portfolio segmentation

• Single customer view

• Automated contact strategies using multi-channel communications

• Automated arrangement and payment monitoring

• Specialised management (Vulnerability, Insolvency, IVA, Insurance etc.)

• Real-time work queue allocation and prioritisation

• Income & expenditure tool

• Dynamic scripting to guide users through customer interactions

• Real-time dashboard performance reporting

• Direct access to system for third parties

cgi-group.co.uk

Technical Overview

Hosting

Hosted on the Microsoft Azure Cloud

Browser

Browser based application enabled for single sign on

Presentation Services Layer

Web services provide integration points for automated updates

Correspondence Generation

Online document creation and generation

Dialler Integration

Inbound and outbound dialler integration

Security

Leverage CGI’s Security Operations Centre to enhance protection from cyber threats

A Partner of Choice

Through our transformational business approach, we help banking, insurance, telecommunications, utilities and government organisation become true service providers by transforming their approach, processes and technologies from a product- to a client-centered orientation.

This depth of experience is a result of our close client partnerships and our growth strategy, which drives strong organic growth and strategic acquisitions. Our full set of offerings - including consulting, business solutions, systems integration and the full management of IT and business functions - enables clients to deliver faster, more targeted services for less cost and risk. Combining industry expertise with technology solutions and scale, CGI offers clients a unique partnership approach. Our client-proximity business model provides accountable and responsive project delivery while our global delivery options offer the value of onshore, nearshore and offshore expertise.

CGI has a clear vision. We help clients achieve growth by providing the tools, insights and expertise needed to realise successful credit risk management strategies. Our clients gain the advantage of a knowledgeable, dedicated partner working to develop and implement solutions that address their business and technology challenges, enabling them to maximise customer profitability and sustain shareholder value.

cgi-group.co.uk

ContactBindesh Jobanputra Bindesh.jobanputra@cgi.com

ABOUT CGIFounded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers an end-to-end portfolio of capabilities, from IT and business consulting to systems integration, outsourcing services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network to help clients achieve their goals, including becoming customer-centric digital enterprises. Learn more at www.cgi-group.co.uk

35+years of collections industry experience

350+credit implementations

$11.5b revenue in 2018

of IT services and management around the world

client satisfaction score signed by clients

9/10

73 000professionals

5th

solutions+ 150 IP

independent business