ISV Tech Talk: Become an ISV Trailblazer with Trailhead
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Transcript of ISV Tech Talk: Become an ISV Trailblazer with Trailhead
ISV Tech Talk: Become an ISV Trailblazer with Trailhead
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
Who are we?Cliff ArmstrongISV Technical Evangelist
Mike LeachSolution ArchitectCodeScience
• Founded in 2008• 60 Employees• Offices in Chattanooga & San Francisco• Built 70+ products on the AppExchange• Clients range from Fortune 5 to five-person startups• Deep Expertise in Communities, HCLS, Finance, and Higher Education• First partner in the Product Development Outsourcing (PDO) program• Lightning Certified PDO• @codescience• We’re hiring! http://codescience.com/careers
What’s a Trailhead?
What makes them different? Reports from the Trail
Agenda
Who has completed a Trail or Module?
Explorers among us?
Who has at least 1 badge?
Who has at least 5 badges?
Who has more than 10 badges?
A new model for delivering trainingWhat is a Trailhead?A Trailhead… contains modules… which contains units
Beginner Intermediate Mobile Lightning Experience Plus other topics…
Trailhead Content
Admin and End User Developer ISV Partner
Beginner Intermediate CRM Lightning Experience Plus other topics…
Introduction to ISV Program
More to come!
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Available at http://trailhead.salesforce.com
Who doesn’t like a little competition?
Get recognized for your progress
Be like Mohith
What Makes Trailhead Special?
Bite-Sized Gamified Interactive
It’s not your typical training
Content is broken down into modules and projects
Module typically take 15-25 minutes to complete
Follow the path or zero-in for Just-in-Time (JIT) learning
Frequent challenges to prove your knowledge
Multiple-choice challenges
Automated meta-data inspection challenges - what’s that??
Real-time Evaluation of your Work via Meta Data API
Reports from the Trail
Early Adoption of New Technologies and FeaturesGoogle search: “What are Lightning components?”Trailhead one of the first resources available online.
Personal Experiences with Trailhead As ISV/PDO
- Sales & Marketing - Job Descriptions - Interviews - Onboarding - Ongoing Training - Badges
Trailhead at ISV / SI / PDO
For ISVs, if your AppExchange product has a dependency on core CRM features, then consider:
Marketing Campaigns with links to Trailhead Modules (Leads & Opportunities)
Sales Cycle: Provide prospect with hands-on training.
Trailhead in Sales and Marketing
Include references to Trailhead modules in job description.
Example:“Ideal candidate will be familiar with the following modules…”
Application Lifecycle (link) Apex Basics and Database (link) Apex Testing (link)
Trailhead in Job Descriptions
Provide links to Trailhead projects as coding interviews.
1. Pre-provision a Dev Org2. Invite candidate to complete a
project within a time limit3. At end of time window, change
credentials.4. Code review of org
Develop additional interview projects outside of Trailhead
Time-Based Interview ChallengesTrailhead Projects in Interviews
Example Onboarding Flow: Assign a Developer or Admin Mentor during onboarding Instruct new employee to complete various modules Employee publishes results to internal team channels (such as Chatter)
Provide New Hires With A Checklist of Trailhead ModulesTrailhead in Onboarding
Keep ongoing training light and fun.
Recent announcement of 10 new badges. Friendly competition to see how many badges Developers can earn.
Badges / Gamification / Ongoing Training Using Trailhead
Badges / Gamification / Ongoing Training Using Trailhead
“All Developers please complete the Salesforce1 Mobile Basics module and bring comments/feedback to next week’s Developer lunch”
“All PMs please complete the Lightning Components module before Dreamforce”
Trailhead / Module of the MonthTrailhead of the Month Club
Wrap-up
Trails and Modules for all Phases
Beginner Experienced
Share Your Feedback, and Win a GoPro!
3 Earn a GoPro prize entry for each completed survey
Tap the bell to take a survey2Enroll in a session1
Partner Community Your one-stop shop for education and engagement
http://partners.salesforce.com/
• Partner Program Details• Communications• Training• Leads, Opportunities, & Projects• AppExchange Publishing• Webinars & Recordings• Office Hours• Sales & Marketing Resources• Technical Support
Looking for the Partner Session Replays and Slides? See the Partner Community Calendar – September 15-18, 2015
http://p.force.com/calendar
Get into the Zone: The Partner Zone!:: Partner Community Theater:: Live feeds of the major Keynotes:: Free lunch served daily!:: Concierge:: Tech Expert Bar:: Partner Program Staff:: Charging stations:: Featured Partner Services:: Coffee Bar:: Prize Giveaways
Daily partner networking events – 3:00pm - 5:00pm• Tuesday, Sept 15 – Luau Theme• Wednesday, Sept 16 – Global Theme• Thursday, Sept 17 – Fiesta Theme
Celebrate Success at the AppBash AppBash “I left my Cloud in San Francisco” When: Wednesday, September 16 Where: City View at the Metreon Who: Partners and Customers Access: Full Conference or Booth Pass plus ID required Time: 7:00pm – partners & alliances employees 9:00pm – customers and employees welcome
Thank you
Additional Resources
Share Your Badges Socially