IST 331 Organization and Design of Information Systems – Human-Computer Interaction Ed Green...

IST 331IST 331Organization and Design of Organization and Design of

Information Systems – Information Systems – Human-Computer Human-Computer

InteractionInteraction

Ed GreenEd Green

Senior Lecturer - ISTSenior Lecturer - IST

© Ed Green© Ed Green Penn State UniversityPenn State University All Rights ReservedAll Rights Reserved

04/20/2304/20/23 IST 331 - Introductory Notes - Spring IST 331 - Introductory Notes - Spring 20132013

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Instructor’s Contact Instructor’s Contact InformationInformation Office – Room 205 RydalOffice – Room 205 Rydal Email – [email protected] Email – [email protected]

[email protected] [email protected] Phone – 215.881.7332Phone – 215.881.7332 Web site – Web site –

www.personal.psu.edu/exg13 www.personal.psu.edu/exg13 Office hours –Office hours –

Wednesday – 9:00 AM – 11:00 AM (TBR)Wednesday – 9:00 AM – 11:00 AM (TBR) Appointment neededAppointment needed

Other times may be available Other times may be available ASK!ASK!


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Instructor’s Web Site – Instructor’s Web Site – www.personal.psu.edu/exg1www.personal.psu.edu/exg13 3 Key materials postedKey materials posted

Office hoursOffice hours CalendarsCalendars

Teaching calendarTeaching calendar Appointment calendarAppointment calendar ““Schedule an Appointment” linkSchedule an Appointment” link

Published class materialsPublished class materials Ad hoc supplementary materialsAd hoc supplementary materials

SingleSingle source for published class source for published class materialsmaterials Refer to the IST 331 sectionRefer to the IST 331 section


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To Schedule an To Schedule an AppointmentAppointment Go to my web pageGo to my web page Open appointment calendar to check for Open appointment calendar to check for

available timesavailable times ””Appointment Calendar” linkAppointment Calendar” link

Open appointment selection and complete Open appointment selection and complete the templatethe template ““Select an Appointment” linkSelect an Appointment” link

Receive a confirmation from meReceive a confirmation from me A couple of A couple of don’tsdon’ts

Ask me for time on the flyAsk me for time on the fly Send me an ad hoc emailSend me an ad hoc email


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IST 331 Texts and Other IST 331 Texts and Other Reading MaterialsReading Materials

Texts - requiredTexts - required1.1. Ben Shneiderman and Catherine Ben Shneiderman and Catherine

Plaisant, Plaisant, Designing the User Interface Designing the User Interface (5th Edition)(5th Edition), Addison Wesley, 2010, , Addison Wesley, 2010, ISBN 978-0-321-53735-5ISBN 978-0-321-53735-5

2.2. Carolyn Snyder, Carolyn Snyder, Paper Prototyping: The Paper Prototyping: The Fast and Easy Way to Design and Refine Fast and Easy Way to Design and Refine the User Interfacethe User Interface, Morgan Kaufman, , Morgan Kaufman, 2003, ISBN 1-55860-870-2 2003, ISBN 1-55860-870-2

3.3. Additional reading materials will be Additional reading materials will be distributed throughout the semester as distributed throughout the semester as appropriateappropriate


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PoliciesPolicies Academic IntegrityAcademic Integrity

Copyright and Patent InfringementCopyright and Patent Infringement PlagiarismPlagiarism

Students with disabilitiesStudents with disabilities Use of computers and personal electronicsUse of computers and personal electronics

Lab computersLab computers Student devicesStudent devices

Attendance and punctualityAttendance and punctuality CommunicationsCommunications GradingGrading AssignmentsAssignments Written work Written work


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CommunicationsCommunications EmailEmail

Subject line Subject line must begin withmust begin with IST 331 and a space IST 331 and a space Formal communications written in correct EnglishFormal communications written in correct English

No slang, jargon, text language, IM, etc.No slang, jargon, text language, IM, etc. Proper grammar, spelling and punctuationProper grammar, spelling and punctuation

Reasonable response – 1 business dayReasonable response – 1 business day TelephoneTelephone

Office phone has voice mailOffice phone has voice mail Do not hesitate to leave a messageDo not hesitate to leave a message Speak clearly and reasonably loudSpeak clearly and reasonably loud In you want a call back, please leave a numberIn you want a call back, please leave a number

Reasonable response – 1 on-campus dayReasonable response – 1 on-campus day


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GradesGrades Grades will be earned based on the evaluation of Grades will be earned based on the evaluation of

each person’s workeach person’s work Evaluation of student work –Evaluation of student work –

Technical merit – is the essence of the response correct, Technical merit – is the essence of the response correct, complete, and accurate?complete, and accurate?

Presentation merit – is the submitted work Presentation merit – is the submitted work professionally presented and does it follow the professionally presented and does it follow the directions for submission?directions for submission?

Students should pay attention to comments included Students should pay attention to comments included in returned workin returned work Questions/concerns with returned work should be Questions/concerns with returned work should be

discussed with mediscussed with me AllAll discussions on grades are face-to-face during discussions on grades are face-to-face during

office hoursoffice hours No exceptionsNo exceptions Appointment requiredAppointment required


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IST 331 - Grading IST 331 - Grading Standards, Etc.Standards, Etc. Grading StandardsGrading Standards

AA exceptional quality work that far exceeds exceptional quality work that far exceeds expectationsexpectations

BB excellent quality that generally exceeds excellent quality that generally exceeds expectationsexpectations

CC good quality that generally meets expectations good quality that generally meets expectations DD below average quality work that does not below average quality work that does not

meet expectationsmeet expectations FF sub-standard work that is not worthy of credit sub-standard work that is not worthy of credit

CurvingCurving Grades are “as earned”Grades are “as earned”

Extra CreditExtra Credit Occasional opportunities as part of other Occasional opportunities as part of other

assignmentsassignments NONO extra credit replacement work extra credit replacement work


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IST 331 – Grading IST 331 – Grading AlgorithmAlgorithm Course Assignments and labs – 35%Course Assignments and labs – 35% Experiential Activity – 50%Experiential Activity – 50%

Described in independent write upDescribed in independent write up Independent Research Project – 15%Independent Research Project – 15%

A performance-based assessment process


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AssignmentsAssignments Due dates specified in each assignmentDue dates specified in each assignment All written work All written work must bemust be submitted in hard submitted in hard

copycopy Two-sided submissions will be acceptedTwo-sided submissions will be accepted Do not reuse “scrap” sheetsDo not reuse “scrap” sheets

Electronic submissions will be transferred Electronic submissions will be transferred to my memory stickto my memory stick

Email submissions Email submissions will not bewill not be accepted accepted unless specifically called outunless specifically called out


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Nature of Learning in Nature of Learning in IST 331IST 331 Problem-based learningProblem-based learning

In-context situations and examplesIn-context situations and examples Defined processDefined process

(Traditional) presentation of theory(Traditional) presentation of theory Interactive discussion applying theory to class Interactive discussion applying theory to class

problemproblem Team-based activityTeam-based activity

Experiential Activity (Course Project)Experiential Activity (Course Project) Team-based activityTeam-based activity Semester-longSemester-long Parallels classroom workParallels classroom work Performed Performed outsideoutside of class of class


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IST 331 Course IST 331 Course ObjectivesObjectives Introduce key concepts of human Introduce key concepts of human

interfacing to the computerinterfacing to the computer People are a core component in People are a core component in

technical systemstechnical systems Human behavior influences Human behavior influences bothboth the the

development and use of computer development and use of computer systemssystems

Demonstrate the importance of Demonstrate the importance of peoplepeople in the technology construct in the technology construct Understand and recognize the impact Understand and recognize the impact

on society, individual, and groupson society, individual, and groups More than just “bits per second”More than just “bits per second”


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IST 331 – Skills to be Gained – IST 331 – Skills to be Gained – at the end, you will be able to:at the end, you will be able to:

Differentiate between quantitative and qualitative behavior;Differentiate between quantitative and qualitative behavior; Define aspects of quantitative behavior in a quantitative way;Define aspects of quantitative behavior in a quantitative way; Define aspects of qualitative behavior in a qualitative way;Define aspects of qualitative behavior in a qualitative way; Be familiar with theories, problems, and terms of human-Be familiar with theories, problems, and terms of human-

computer interaction.computer interaction. Understand the various venues for human-computer interfaces Understand the various venues for human-computer interfaces

and the critical issues associated with each of these venuesand the critical issues associated with each of these venues Be able to effectively assess the “goodness” and “usability” of Be able to effectively assess the “goodness” and “usability” of

a HCI as a function of requirements and to develop a HCI as a function of requirements and to develop improvement recommendations thereto.improvement recommendations thereto.

Be acquainted with the key disciplines and technologies that Be acquainted with the key disciplines and technologies that are involved with HCIare involved with HCI

Understand the societal, cultural, and individual impacts of HCI Understand the societal, cultural, and individual impacts of HCI and user interfaces.and user interfaces.


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Experiential Activity (Course Experiential Activity (Course Project)Project) Objective – modernize an existing business processObjective – modernize an existing business process

Consider workflowConsider workflow Introduce human-computer considerationsIntroduce human-computer considerations Contemporary state of the practice Contemporary state of the practice

Multiple information devicesMultiple information devices

Factors and considerations – Factors and considerations – Use Penn State Abington IST internship processesUse Penn State Abington IST internship processes Modernization allowedModernization allowed Replace paper documentsReplace paper documents

CompetitiveCompetitive Details – IST 331 Course Project Details – IST 331 Course Project

Published in IST 331 section of instructor’s web site Published in IST 331 section of instructor’s web site www.personal.psu.edu/exg13 www.personal.psu.edu/exg13


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Independent Research Independent Research ProjectProject Topic – Topic –

Practical Alternatives to PC-Based HCIPractical Alternatives to PC-Based HCI Explanation – Explanation –

What alternative means, modes, What alternative means, modes, and/or mechanisms to conventional or and/or mechanisms to conventional or traditional PC-based HCI interfaces are traditional PC-based HCI interfaces are available to contemporary information available to contemporary information engineers?engineers?

Detailed technical researchDetailed technical research Deliverable – detailed technical reportDeliverable – detailed technical report Details – Independent Research Project Details – Independent Research Project

published on instructor’s web site published on instructor’s web site www.personal.psu.edu/exg13 www.personal.psu.edu/exg13


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Writing StandardsWriting Standards


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Stretch GoalsStretch Goals Objectives “beyond the norm”Objectives “beyond the norm” Challenges to achieveChallenges to achieve Opportunities to “bring out the best Opportunities to “bring out the best

in people”in people” Achievements that separate high Achievements that separate high

achievers and identify leadersachievers and identify leaders Excellence is Excellence is thethe standard standard


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IST 331 Organization and Design of Information Systems – Human-Computer Interaction Ed Green...

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