ISSUE NO. 94 FEBRUARY 2016

IF UNDELIVERED PLEASE RETURN TO HOLIDAY EXPLORERS

BOOKINGS CLOSE THURS 17th MAR 2016

TOURIST & CARER INFO’ please read

IMPORTANT NEWS on page 2

Doreen, Susan, Nathan, Rose, Mark, Adrian, Michael and Val ready to board the Murray Princess

Cruising Into More Holiday Adventures

VERY IMPORTANT NEWS!! TOURISTS / CARERS / MANAGERS / STAFF

NEW MEMBER ENQUIRIES

New and ex-members are welcome to join Holiday Explorers. Please contact our Tourist &

Respite Team on 8331 2399 to arrange this.

NATIONAL DISABILITY INSURANCE SCHEME Holiday Explorers is preparing for the NDIS.

We are updating our ‘NDIS & HX updates’ email list, pop your email address on your booking

form if you wish to join our list.

Holiday Explorers has been requested by Dept for Communities and Social Inclusion (DCSI) to

provide details of all Tourist members for the NDIS rollout. Please advise if you are happy for

us to do this on the enclosed Booking Form.

We encourage you to attend NDIS info sessions to find out more about this big change to our

sector. Visit www.ndis.gov.au or call 1800 800 110 for more details.

See page 3 for dates and details on the NDIS “rollout” for when you can join the NDIS.

UPDATING YOUR TOURIST’S BRIEF SHEET Please call us on the dates specified on the

Tourist’s itinerary to update your Tourist’s Brief Sheet. This occurs approximately 2 weeks be-fore every trip they go on. Please advise of any changes to pick up and return locations at this

time too. This includes notification re taxis.

BOOKINGS & ALLOCATION REMINDER If there is any information you would like us to note (ie dates needed for respite or wanting to travel with another Tourist) please ensure you

note this information on your booking form. This will assist with allocating the holidays.

PCCU LOTTERY RAISING MONEY FOR HOLIDAY EXPLORERS

We’d love your help if you’d like to buy or sell tickets. All proceeds from our ticket sales help us to provide ‘more than a holiday’. On-line tickets are available now & paper tickets start in April.

See flyer enclosed extra prizes for the most tickets sold!!

If you can assist please return the enclosed form or email: travel@holidayexplorers.com.au

________________________________________________________________________________________________________________________________________________________________________________________

RESPONSIBILITY: Holiday Explorers (HX) insurance policy

provides limited cover for liability that arises from the actions of tour participants while on holiday. A copy of our policy is available at our office. HX acts only as a broker for accommodation or trans-portation providers where such service providers are involved in the holiday. All documents issued in such cases are subject to any and all terms and conditions under which these services are provid-ed. HX take no responsibility for persons while under the auspices of the principal provider of travel rights. HX is a non-profit organisa-tion which does not carry on the business of a Travel Agent, there-fore, it is not licensed under the Travel Agents Act (SA) 1986 and is not a member of any travel industry compensation fund.

HX recommends Tourists have appropriate health insurance, ambulance cover and travel insurance.

Page 2

HOW TO BOOK A TOUR

NEXT ISSUE NO. 95 Our next issue of Holidaytime will be sent to you in

June 2016.

Tourists must be financial members to receive their copy of Holidaytime and to make a booking.

Please direct any Membership enquiries to the Tourist & Respite Coordinators Ph: 8331 2399.

Membership criteria available on our website:

www.holidayexplorers.com.au

YOUR CONDITIONS OF TRAVEL

Tourists & their families need to be aware of our Conditions of Travel. We have highlighted some of these on page 7 and a complete copy is provided with your membership information.

Please complete the enclosed booking form and MAIL it to us. Alternatively, you may email or fax your holiday preferences to us.

Bookings for all holidays in this issue will only be accepted before 4.00pm Thurs, 17th March.

We then allocate holidays according to people’s requests, preferences and to establish compatible tour groups. (Please make sure you put your 1st preference 1st)

Priority for holidays is given to members who live with parents or other unpaid carers;

then to members who live independently; & then to all other members. All bookings are tentative until you receive

written confirmation by way of an itinerary for your holiday. You must pay the deposit by the due date, as specified in your itinerary, to secure your place on your holiday.

We will let you know whether or not you have a place on a holiday if you return the booking form to us before the above closing date. (Refer to information & dates on back of booking form)

You may continue to enquire about holidays after the booking period has closed as sometimes there are vacancies and cancellations. Such requests are placed on the ‘standby list’.

Please do not select longer holidays if you are not able to attend the Pre-tour meeting, except for Tourists living in the Country who may have a phone briefing instead.

If you have any questions about making a booking please phone Holiday Explorers on 8331 2399.

BOOKINGS CLOSE: Thurs, 17th March.

THEATRE: “CINDERELLA” See the Disney classic come to life as we watch the Northern Light Theatre Company perform Cinderella. SE16-14 Friday, April 15 (for over 60 year olds) DT16-33 Sunday, April 17 FEE: $75 Wheelchair Accessible

HIGH TEA It will be a leisurely day as we enjoy High Tea in the Barossa Valley. We will enjoy sandwiches, scones and cakes and relax while enjoying each others company. SE16-17 Wednesday, June 1 (for over 60 year olds) FEE: $80 Wheelchair Accessible

MONARTO ZOO See Monarto Zoo on a guided bus tour to watch the wild animals up close and go for a walk along the nature trail. DT16-34 Saturday, April 23 (ANZAC Day L/W) FEE: $70 Wheelchair Accessible

GORGE WILDLIFE PARK See all your favourite animals such as wombats, dingoes, echidnas and fruit bats. We will see the rare albi-no kangaroos and might even get to hold a koala. DT16-40 Saturday, June 4 FEE: $65 Wheelchair Accessible

THEATRE: “LITTLE SHOP OF HORRORS” “Feed me, Seymour!” Dance and sing along to a remake of the 1980s cult-classic. A musical about a nerdy florist and his ever-growing, man eating, plant! DT16-35 Sunday, April 24 (ANZAC Day L/W) FEE: $125 Wheelchair Accessible

NETBALL See the Adelaide Thunderbirds in action at Netball Park as they take on West Coast Fever as part of the ANZ Champi-onship. We’ll enjoy lunch after the game. DT16-41 Sunday, June 5 FEE: $65 Wheelchair Accessible

HELICOPTER RIDE IN THE BAROSSA A 15-minute ride in a 4-seater helicopter over the Barossa Valley & Whispering Wall. After lunch we’ll visit the Jacob’s Creek Winery & Visitor Centre. DT16-36 Sunday, May 8 FEE: $115

DISNEY ON ICE: “MAGICAL ICE FESTIVAL” Live on ice - this is high energy dancing & singing of all the favourite Disney Classics. We will see Mickey and Minnie, Ariel, Belle, Elsa, Anna and Olaf in action. SE16-18 Friday, June 10 (for over 60 year olds) DT16-42 Sunday, June 12 (June L/W) FEE: $100 Wheelchair Accessible

ADELAIDE FIRE STATION TOUR Explore the Adelaide Metropolitan Fire Station. See the trucks, equipment, and meet the fire fighters. We will enjoy lunch in the city. SE16-15 Wednesday, May 11 (for over 60 year olds) DT16-37 Wednesday, May 11 FEE: $60 Wheelchair Accessible

STEAM RANGER “BUGLE RANGER” Take a ride on the ‘Bugle Ranger’ train from Mt Barker. Visit the train museum & enjoy lunch in the hills. DT16-43 Sunday, June 26 FEE: $65 Wheelchair Accessible

CLUB COOL! MUSIC AT THE GOV’ Listen to local talented artists perform & dance the after-noon away at the Governor Hindmarsh Hotel. DT16-38 Sunday, May 15 FEE: $55 Wheelchair Accessible

NDIS “ROLLOUT” DATES & S.A. REGIONS Jan 2017 - 15-17 year olds statewide

Jul 2017 - Barossa; Light; Lower North; Northern

Adelaide suburbs (Playford; Salisbury; Port

Adelaide, Enfield)

Oct 2017 -Limestone Coast; Murray & Mallee;

Tea Tree Gully

Jan 2018 - Fleurieu; Kangaroo Island; Southern Adelaide

suburbs (Holdfast Bay; Marion; Mitcham;

Onkaparinga); Eyre & Western; Far North;

Yorkes & Mid North.

Apr 2018 - Adelaide Hills; Eastern Adelaide suburbs &

Western Adelaide suburbs

BALLET: “SWAN LAKE” See this amazing version of a classic romantic ballet, along with great music and costumes, at the Festival The-atre. SE16-16 Friday, May 27 (for over 60 year olds) DT16-39 Sunday, May 29 FEE: $105 Wheelchair Accessible

ONE DAY TOURS

Page 3 Holidaytime # 94

Next edition of Holidaytime - Issue #95, due out June 2016, will contain holidays for JULY, AUGUST, SEPTEMBER & OCTOBER 2016. Let us know if you have any new ideas for holidays.

Day Trip home pick-up / drop-off service: for tourists living in our designated Adelaide Metro Area,

Tourists will be offered a home pick-up/drop-off. The itinerary will provide more details. Tourists living outside the Metro area will be picked up from a designated pick up location. NB: Central pick-up &/or drop-off locations are required for some day trips due to limited time available to travel to the day’s activities & availability of drivers. We will let you know if we need to make

these arrangements.

WEEKEND HOLIDAYS THEATRE: “CINDERELLA” See the Disney classic come to life as we watch the Northern Light Theatre Company perform Cinderella. We’ll enjoy ac-tivities in Adelaide over the weekend too. WA16-48 Sat - Sun, April 16 - 17 FEE $180 Wheelchair Accessible

BALLET: “SWAN LAKE” See this amazing version of a classic romantic ballet, along with great music and costumes at the Festival Theatre. We’ll enjoy other activities in Adelaide over the weekend. WA16-56 Sat - Sun, May 28 - 29 FEE: $200 Wheelchair Accessible

AFL FOOTBALL: GO CROWS! It’s that time of year again, time to show your true footy colours and watch the Crows win! We may see a local SANFL game or have a game of our own in the park. WA16-49 Sat - Sun, April 16 - 17 v Swans WA16-57 Sat - Sun, May 28 - 29 v GWS FEE: $180 Wheelchair Accessible

NETBALL See the Adelaide Thunderbirds in action against the NSW Swifts at Titanium Security Arena as part of the National Championship Season. We might practice our goals or play other sports over the weekend too. WA16-59 Sat - Sun, June 18 - 19 FEE: $165 Wheelchair Accessible

THEATRE: “LITTLE SHOP OF HORRORS” Dance and sing along to a remake of the 1980s cult-classic. A musical about a nerdy florist and his ever-growing man eating plant! We’ll enjoy other Adelaide attrac-tions over the weekend. WA16-50 Sat - Sun, April 23 - 24 (ANZAC Day L/W) FEE: $220 Wheelchair Accessible

VICTOR HARBOR AND GOOLWA We’ll stay near the coast and visit local tourist attractions. A ride on the Cockle Train or a visit to Urimbirra might be popular too. WA16-60 Sat - Sun, June 18 - 19 WA16-64 Sat - Sun, July 9 - 10 FEE: $175 Wheelchair Accessible

MUSICAL: TODD MCKENNEY A musical tribute to the late, great entertainer Peter Allen at the Festival Theatre. Famous songs like I Go to Rio, I Still Call Australia Home and more. WA16-51 Sat - Sun, May 7 - 8 FEE: $185 Wheelchair Accessible

CLUB UNITY DISCO Dance the night away with music by DJMC at the Grenville Community Connections Hub, Elizabeth. We’ll visit tourist attractions over the weekend too. WA16-61 Sat - Sun, June 25 - 26 FEE: $155 Wheelchair Accessible

MONARTO ZOO & MANNUM See Monarto Zoo’s wild animals up close on a guided bus tour and go for a walk along the nature trail. We’ll tour the historic town of Mannum and maybe go for a riverboat cruise on the Murray River. WA16-52 Sat - Sun, May 14 - 15 FEE: $190

ELVIS CONCERT This amazing tribute concert “Elvis - If I Can Dream” at Her Majesty’s Theatre celebrates the brilliant musical journey of Elvis Presley. We’ll tour Adelaide tourist attractions as well. WA16-62 Sat - Sun, July 2 - 3 FEE: $185 Wheelchair Accessible

BAROSSA VALLEY & HIGH TEA We will enjoy High Tea in the Barossa Valley as well as vis-iting popular tourist attractions and see why the Barossa is famous for it’s wine. WA16-53 Sat - Sun, May 14 - 15 FEE: $195

ICE HOCKEY & WINTER FUN At the Adelaide Ice Arena we will see the Adelaide Adrena-line play ice hockey. We’ll enjoy other winter activities over the weekend. WA16-63 Sat - Sun, July 2 - 3 FEE: $170

ROCK ‘N’ ROLL BIRTHDAY DANCE A rock ‘n’ roll dance lesson to get us in the groove for a night of dancing with the Adelaide R‘n’R Club, as they celebrate another year of dancing at this popular club. WA16-54 Sat - Sun, May 21 - 22 FEE: $165 Wheelchair Accessible

BAROSSA VALLEY & HELICOPTERS A 15-minute ride in a 4-seater Helicopter over the Barossa & the Whispering Wall, visit some of the places we saw from the air, and see why the Barossa is fa-mous for it’s wine. WA16-65 Sat - Sun, July 9 - 10 FEE: $195

AFL FOOTBALL: GO POWER! It’s that time of year again, time to show your true footy colours and watch the Power win! We may see a SANFL game and have lunch or dinner at the Port Club. WA16-55 Sat - Sun, May 21 - 22 v Eagles WA16-58 Sat - Sun, June 11 - 12 v Bulldogs (June L/W) FEE: $180 Wheelchair Accessible

XMAS IN JULY For something different we’ll celebrate Xmas in winter. We’ll go shopping, sing Xmas carols and cook a special Xmas dinner. WA16-66 Sat - Sun, July 9 - 10 FEE: $165 Wheelchair Accessible

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WAIKERIE ROCK ‘N’ ROLL FESTIVAL — 3 DAYS A Festival of great Rock ‘n’ Roll bands and dancing in Wai-kerie and Barmera. Dance demos and cars from the 50’s & 60’s on display. We’ll stay at Kingston On Murray and tour other River Murray and Lake Bonney tourist attractions. LWA16-12 Fri - Sun, April 29 - May 1 FEE: $360

GOLD COAST — 7 DAYS Visit the fun attractions of the Gold Coast like Sea World, Dream World, Movie World and Currumbin Wildlife Sanctu-ary. *At Sea World the ‘Swim with Dolphins’ $110pp & ‘Seal Safari’ $55pp are options availa-ble if pre-booked, please note on booking form if you’re keen. HX16-12 Thurs - Wed, June 2 - 8 FEE: $1,240 (*Seaworld options are extra)

LAMEROO COUNTRY MUSIC FESTIVAL — 3 DAYS Enjoy great country music and dancing at the annual Coun-try Music Festival. We’ll also tour the local area. LWA16-13 Fri - Sun, April 29 - May 1 FEE: $350 *Priority for people living South of Adelaide. Central pick-up / drop-off locations can be arranged in, or en route to Lameroo. Request via your booking form.

GOLD COAST & COOLY ROCKS ON — 7 DAYS The biggest 50s and 60s Rock’n’roll festival in Australia. See the cars, the fashion and enjoy the music There will be lots of live music, concerts, dance demo’s & cars from the 50’s & 60’s. HX16-13 Thurs - Wed, June 2 - 8 FEE: $1,175

KADINA CAR RACING — 3 DAYS Fast and flash cars. A full day of cars and car racing at the Copper Coast 500 Sprints. There will be cars on display and all the action as they sprint along the track. We will also do some sightseeing around the Yorke Peninsula. LWA16-14 Sat - Mon, April 30 - May 2 FEE: $330 Wheelchair Accessible *Priority for people living North of Adelaide. Central pick-up / drop-off locations can be arranged in, or en route to Kadina. Request via your booking form.

PT AUGUSTA: OUTBACK & TRAINS — 4 DAYS Traveling to the top of Spencer Gulf, we’ll stay in Pt Augus-ta with great views of the Flinders Ranges. The Wadlata Outback Centre, a ride on the Pichi Richi Railway are highlights for this trip. HX16-14 Fri - Mon, June 3 - 6 FEE: $425 *Priority for people living North of Adelaide. Central pick-up / drop-off locations can be arranged in, or en route to Pt Augusta. Request via your booking form.

MELBOURNE AFL FOOTY & SIGHTS — 4 DAYS We’ll fly to Melbourne to see the Crows play Western Bull-dogs and win at Etihad Stadium! The group can choose which Melbourne sights they’d like to see and maybe fit in some shopping during the holiday. HX16-10 Fri - Mon, May 6 - 9 FEE: $690

DISNEY ON ICE — 3 DAYS Live on stage in a magical ice festival we will see the Enter-tainment Centre transformed into a ice rink. It is a high en-ergy dancing & singing of all the favourite Disney Classics. We will see Mickey and Minnie, Ariel, Belle, Elsa, Anna and Olaf. We will enjoy other Adelaide attractions over the weekend. LWA16-15 Sat - Mon, June 11 - 13 (June L/W) FEE: $360 Wheelchair Accessible

MELBOURNE - THEATRE “MATILDA” & SHOPPING — 4 DAYS We’ll fly to Melbourne to see the incredible musical “Matilda” Based on the classic book by Roald Dahl and mu-sic by Tim Minchin we see the adventures of 5 year old Ma-tilda with the gift of telekinisis and loves to read. We’ll visit other tourist attractions and go shopping if the group wish-es. HX16-11 Fri - Mon, May 6 - 9 FEE: $740

NARNU FARM — 3 DAYS We stay at the popular Narnu Pioneer Farm on Hindmarsh Island. We’ll feed the farm animals, go horse riding, have a farm truck ride and enjoy other farm activi-ties. We’ll also go over the bridge to explore Goolwa &Victor Harbor. LWA16-16 Fri - Sun, June 17 - 19 LWA16-18 Fri - Sun, June 24 - 26 (for over 60 year olds) FEE: $390 Partly Wheelchair Accessible

LONGER HOLIDAYS FROM 3 TO 10 DAYS - PART 1

Page 5

MOST LONGER TRIPS HAVE A PRE-TOUR MEETING WHICH TOURISTS & AT LEAST ONE CARER MUST ATTEND, (EXCEPT FOR COUNTRY RESIDENTS). PLEASE CONSIDER THIS WHEN SELECTING TRIPS. (Details about Pre-tour meetings are in-

NORTHERN TERRITORY: DARWIN — 8 DAYS We fly to Darwin to tour Australia’s Top End. This will be an awesome adventure seeing jumping crocodiles, either Ka-kadu or Litchfield National Park, going on a cruise and vis-iting the unique Territory Wildlife Park. We will stay in Dar-win and learn about the eventful history of the city and en-joy the tropical weather. HX16-15 Wed - Wed, June 29 - July 6 FEE: $1,700

XMAS IN JULY AT SOVEREIGN HILL — 3 DAYS Travel to Victoria with Eureka Coach Tours on their luxury coach. Stay at Sovereign Hill to learn all about Gold Rush history & see the ‘Blood on Southern Cross’ Show. We will visit the famous Sovereign Hill Park and get to pan for gold. The Christmas dinner will be a highlight too. CT16-07 Wed - Fri, July 6 - 8 FEE: $820

ICE HOCKEY: CANADA v USA — 3 DAYS This time it is Adelaide’s turn, we’ll go to the Adelaide En-tertainment Centre to see Canada v’s the USA in an Inter-national Ice Hockey game. This will surely be a fast paced, high action game. We’ll also enjoy other winter activities over the weekend. LWA16-17 Fri - Sun, June 24 - 26 FEE: $390

SNOW SKIING — 6 DAYS Travel to the Victorian ski fields for a week in the snow. Ski lessons, ski rental, a snowshoe nature walk and toboggan-ing are all included. You don’t have to know how to ski to go on this trip. The Snowman building competition is al-ways lots of fun. HX16-16 Mon - Sat, July 25 - 30* FEE: $2,100 *dates may change for snow conditions

STEAMRANGER “SOUTHERN ENCOUNTER” — 3 DAYS A fun historic train trip, The Southern Encounter goes from Mt Barker to Victor Harbor for a lunch stop and then back again. We’ll have the rest of the holiday to visit our favourite tourist attractions in the hills. LWA16-19 Sat - Mon, July 2 - 4 FEE: $370 Wheelchair Accessible

OUTBACK PAINTED DESERT TOUR—7 DAYS See Australia’s Greatest Wilderness Area in style & air-conditioned comfort with holiday wonders Coach Tours. See the amazing colours and landscape of the outback. Visit Flinders Ranges, Lake Eyre, the Dingo Fence, Coober Pedy and Woomera & along the way. CT16-08 Sun - Sat, August 14 - 20 FEE: $1,925

STOP PRESS

The Andre Reui concert &

The Sound of Music Musical

coming to Holidaytime #95

HOLIDAY ITINERARY TIMING FOR #94

If a holiday is NOT allocated to you, a letter with this advice will be sent by the 18th April 2016. If a holiday IS allocated to you, an itinerary for that holiday will be sent as per the dates below. Please pay by the due date to confirm your acceptance or call us asap if you don’t wish to go so we can offer the holiday to someone else.

- April itineraries to be sent by 8th April 2016 - May itineraries to be sent by 29th April 2016 - Jun itineraries to be sent by 18th May 2016 - July itineraries to be sent by 10th Jun 2016 - August itineraries to be sent by 20th Jun 2016

LONGER HOLIDAYS FROM 3 TO 10 DAYS - PART 2

Page 6

$ Tour Fee Payment Support $

Financial support may be available for holiday fees for Tourists with unpaid carers / family members who need a break, (ie respite funding), or for social support for the tourist. We can make a referral for you if you need full or partial assis-

tance for holiday fees. Please call if you would like more details. Ph: 8331 2399

Meet & Greet Service for Country Tourists Holiday Explorers can meet you in Adelaide if arriving by bus, plane or train and escort you to the holiday

departure and then likewise, assist you at the end of the holiday. If a Holiday Explorers holiday is going through / near where you live in the country, a central pick-up / drop-off location may be arranged. If you are interested in these op-

tions please make a note on your Booking Form. Once the holiday is confirmed we send more details with your holiday itinerary. Call us if you have queries about how the Meet & Greet Service works.

Funded by Funded by

Page 7

Our Values:- Inclusiveness, Respect, Fairness, Integrity, Personal Development

WHEELCHAIR / WALKING FRAME ACCESS? Holidays that are more accessible have been marked ‘’. If there is a holiday that you would like to go on, but

is not marked as accessible, please call to see if we can modify the itinerary and organise suitable transport and accommodation. We are always happy to try.

HOLIDAYS FOR TOURISTS REQUIRING PAID SUPPORT

Holidays for Tourists requiring paid & / or a higher level of support beyond what our VOLUNTEERS are able to provide please note the following:

Paid / Higher Support usually requires either 1 or 2 trained staff (min Certificate 3 qualification) to provide support. This may include medication administration, manual handling & mobility support, maintaining personal hygiene, behaviour management, monitoring a medical condition and providing a response.

The Tourist / Carer is required to cover the costs for staff engaged to provide paid / high support as we are not funded to provide this level of support. However, we work with other agencies who do provide funding and we are able to make a referral and assist you to apply for financial assistance.

Individualised Funding from DCSI (and in the future NDIS Funding) might be available for respite, social support, day options & skill development, all of which Holiday Explorers provides. Call us if you would like help with this.

We will advise you if we have observed a change in support needs or we think paid support may be required. If you are aware of any changes to support needs please let us know on the booking form or contact the Tourist & Respite Team asap.

If you require a fully wheelchair accessible or high level of mobility support option please choose from the holidays marked with the ‘’ symbol.

Who are Holiday Explorers? Holiday Explorers Inc., a non-profit association established in 1988, provides holidays for South Australians with intellectual disability over 16 years of age, and at the same time offering respite for their families / carers.

How much do the holidays cost? The fee for a Holiday Explorers holiday is based on what any-one in the community would pay for a similar holiday. It co-vers the cost of your main meals, accommodation, transport, entrance fees and activities as per the itinerary. It doesn’t cover personal purchases, souvenirs, snacks or drinks. NB: Holiday Explorers receives grants and raises funds for administration and holiday coordination expenses. Priority is given to Tourists with carers eligible for respite. Once the number of ‘funded places’ fill, all other ‘non-funded’ Tourists will be charged a service fee in addition to their holiday fee.

Who would I be holidaying with on my Holiday Explorers holiday? You will be holidaying with at least one other Tourist Member and with two or more volunteer Support Staff. Most often you would be travelling in a group of seven (7) people made up of five (5) Tourists and two (2) volunteer Support Staff. Where practicable, you will be holidaying with people of the same age group who have similar interests and needs as yourself. Support Staff are volunteers trained and registered with Holiday Explorers to be tour guides and provide assis-tance for the Tourists as required.

How do Support Staff find out what assistance I might need on a holiday? The Support Staff are advised about the assistance you may require on your holiday by the Holiday Explorers Tourist & Respite Coordinators. Your nominated Key Contact is re-quired to contact us before each holiday to update this infor-mation. The Support Staff are trained to treat information about you in the strictest confidence, they sign a confidentiali-ty agreement, and at the end of the holiday, must return any printed material about you to the Holiday Explorers office where it is securely retained. NB: The Holiday Explorers Privacy Officer is the Executive Officer, Lisa Albinus.

CONDITIONS OF TRAVEL REMINDERS

DEPOSIT AND FINAL PAYMENT A deposit of $50, unless otherwise stated, is required within 7 days of receiving your itinerary. The balance of the holiday fee is payable by the date stated on the itinerary.

CHANGES IN PRICES AND ITINERARIES Holiday Explorers reserves the right to alter prices or itineraries without notice, and further reserves the right to can-cel or withdraw any holiday, or to decline to accept any person on any holiday. In the event of Holiday Explorers cancelling a holiday on which Tourists are already booked, such Tourists will be offered either an alternative holiday or a full refund, and liabil-ity of Holiday Explorers in respect thereof shall cease.

CANCELLATIONS AND REFUNDS If a Tourist confirms a booking and subsequently cancels, and Holiday Explorers is unable to find a replacement, the Tourist will be charged an equivalent fee to that levied against Holiday Explorers by the accommodation and tour operators. If Holiday Explorers is able to find a replacement the Tourist will be charged a service fee equivalent to the deposit paid.

DAY TRIPS: Generally, there is no refund for cancelling a day trip.

For more information phone: 8331 2399

What do I do if I have a complaint or concern about Holiday Explorers services or personnel?

If you are not happy or have concerns about the services you have received from Holiday Explorers, it is important that you tell us. It is only when we know that something is wrong that we can take action to correct it. You may direct your concern/s to our Executive Officer, Lisa Albinus. If you would like to make a formal complaint please provide this in writing, addressed to ‘Chairperson, John Miller’, and send to Holiday Explorers.

Disability Advocacy & Complaints Service of SA (Ph: 7122 6030) or the Health & Community Services Complaints Commissioner (Ph: 8226 8666 or 1800 232 007) can provide assistance if you need help to raise your concerns.

A copy of our Concerns & Complaints Policy may be requested at any time. Whatever your grievance, please be assured that we are available to talk to you. FYI - Disability Abuse Hotline: 1800 880 052

“It was THIS big” Kayaking adventures with dolphins.

“I will always love you” Ghost the Musical

A lovely day for seeing horses

A day at the races! “Sing us a song, piano man” Anyone for a game?

Beautiful scenery down south. A wonderful river cruise

Australia Day Cricket Legends The trip of a life time! Daredevil boating at its best!

Commonwealth Home Support Program

Funded by the Australian Government

Department of Health