Issue 4: January 2007 · Capturing Excellence Northern Ireland Quality Awards 2006 In this Issue:...
Transcript of Issue 4: January 2007 · Capturing Excellence Northern Ireland Quality Awards 2006 In this Issue:...
CapturingExcellenceNorthern Ireland Quality Awards 2006
In this Issue:FeaturingtheBestPracticeoftheNorthernIrelandQualityAwardWinnersx ExcellenceinActioneventsx CallforAssessorsx TipsforAssessingtheQualityofyourLeadershipandmuchmore!
Design:whitenoisesudios.com
Issue 4:January2007
Sponsored by
Compete January 2007 // Centre for Competitiveness
// 01 //
OnbehalfofallofusattheCentremayIwishyouahappyandprosperousNewYear!Forsome,thejoyandprosperityhasalreadybegunandIamdelightedtopassonheartfeltcongratulationstothewinners
oftheprestigious2006NorthernIrelandQualityAwards.Thisyear,inNorthernIreland,weacknowledge16
organisationsatvariouslevelsofachievementandcongratulateour5Awardwinnerswhoallscoredover500points.
Private sector Public sectorzxNorthbrookTechnologies zxN.I.HousingExecutivezxCopelandLtd zxSt.ColmansCollegezxFuneralServicesNI
TheCentreforCompetitivenessisveryproudtoorganisethetwelfthawardsGalainassociationwithInvestNI.WeextendourspecialthankstotheawardsponsorswhothisyearincludeCitigroup,BelfastInternationalAirport,Deloitte,UlsterBank,theDepartmentofFinance&Personnel,ViridianandMLN.
Thisyear’sAwardwinnershaveyetagaindemonstratedsignificantperformanceimprovementthroughindependentassessmentbenchmarkedagainsttheworld-classEuropeanFrameworkforExcellence-oneofthemoststrategicandrigorousassessmentmethodologiesofQualityManagementinternationally.
Followinglocalrecognition,organisationsmaygoontocompeteintheUKcompetitionorheadstraightforEurope.In2006,StMary’sCollege,Londonderry,wastheoverallpublicsectorwinneroftheEuropeanQualityAwardscelebratedinBudapest.Notably,StMary’sistheonlyorganisationinEuropetohavewontheEuropeanQualityAwardontwooccasions.StAnne’sPrimarySchool,Londonderry,wentontowintheUKpublicsectorQualityAwardsafterachievingtheN.I.QualityAwardsin2005.CCEAwerealsoawardedthe2006UKQualityprizeafterachievingtheN.I.QualityAwardin2003.
Aseriesofflagshipeventsin2007isbeingorganisedbytheCentreinpartnershipwiththeaward-winningorganisations.Thereisagreatdealofbenefittobehadbymemberorganisationsnetworkingandsharingbestpractice.Neverunderestimatewhatcanbelearnedfromothers;ideasaretransferableacrosssectorsandcompanysizesandnewideasthatarenotalreadyinyoursectorcanemergethroughsharing.
TheAwardsarenotanendinthemselvesbutameansofassessingandrecognisingrolemodelorganisationsagainstthestiffestinternationalqualitystandardswhileencouragingmanagementandstafftocontinuetheirexcellencejourneytothenextlevel.TheNorthernIrelandeconomyneedsmorehighperformingorganisations,leadersandmanagerscommittedtoexcellence.Thiskindofexcellenceleavesanenduringlegacyfromwhichotherscantakeinspiration.
Make2007theyearthatyoustartedtheexcellencejourneytowardssustainedinternationalcompetitiveness.
Dear Member
Bob Barbour Director & Chief Executive
Celebrating Success
NI Quality Awards winners for 2006
AnnouncedatadazzlingGalaCeremonyintheRamadaHotelon29thJanuary,
5organisationsachievedthehighestaccolade-theNIQualityAwardand11moreachievedvariousotherlevelsofrecognition.
TheNIQualityAwardprocessrepresentsthemostrigorousassessmentprocessofanyawardsinNorthernIreland.Thefactthat5organisationsachievedthehighestlevelofrecognition(reachingover500pointswhenscoredagainsttheEFQM-EuropeanExcellenceModel)conveysthehighcalibreofourorganisationsinNorthernIrelandandiscertainlyhearteningwhenconsideringthefutureofoureconomy.
NI Quality Award EFQM Score Range 500+ points Private Sector zx CopelandLtd,Cookstownzx FuneralServicesNIzx NorthbrookTechnology,Belfast
Public Sector zx St.ColmansCollege,Newryzx NIHousingExecutive
Mark of Excellence (All sectors)EFQM Score Range 401-500 points zx BelfastInstituteofFurther andHigherEducationzx RoadsService
Private Sector Gold Award of Excellence EFQM score range 351-400 pointszx BelfastCityAirportzx BoomerIndustrieszx Capitazx McMullanArchitectural
Public Sector Steps to Excellence EFQM Score Range: Gold 351-400, Silver 301-350, Bronze 250-300 points
Steps to Excellence Gold zx ArmaghCollegezx DevelopmentDepartment(BelfastCityCouncil)
Steps to Excellence Bronzezx BrysonCharitableGroupzx ExecutiveInformationService(OFMDFM)zx EngineeringDirectorate-WaterService
Special Award for Corporate Social Responsibility NIHousingExecutive
Special Award for LeadershipFatherBrown-St.ColmansCollegeJamesBrown-FuneralServicesNI
With Thanks
WewouldliketoextendaverysincerethankyoutotheJudgingPanelandAssessorswhocontributedtotheNIQualityAwardsprocessin2006.ThecredibilityoftheprocessislargelydependentontheexcellentworkcarriedoutbyourJudgesandAssessors-andallonavoluntarybasis!
Judging PanelzxGavinBoyd(Chairman)-CCEAzxStephenMatthews-CedarFoundationzxVictorJordan-InvestNIzxBrianAmbrose-BelfastCityAirportzxGerryO’Neill-DFPzxJulienneMcCrea-Springfarm
ArchitecturalMouldings
Senior AssessorsAdrianGundy•BarbaraHamill•CarolJohnstonChristineCasey•ConorJordan•DesLynessGinaLyttle•JohnMcClune•JoyMcAleerNormanNeil•PatriciaCarey•PeterMcElhinneyStephenCross•TomWard•TonyWilson•VickyKell
AssessorsAlisonMeville•AmandaHawthorne•AnnConnollyAnne-MarieMcGoldrick•BarbaraHamiltonBillyBurrows•CarolCarson•CatherineLoughreyCathyLavery•ClairePatterson•DonnaO’ConnorGarvinReid•GeorgeDempsey•GerryByrneGlennMoorcroft•HarryMcCarry•HelenHallHelenMcBride•HughWilson•IanDuffJillHawthorne•JoanneMagee•JoanneRamsayJoyTaylor•KarenDonnelly•KarenGribbonLeonoraCurry•LesleyMoreland•LisaJenkinsLizTorrans•MarkWilson•MichaelSmithNeilTrelford•NiallBrown•PatriciaFoxPatriciaWard•RichardChristie•RodneyMcAteeShaneMackle•SimonQuinn•StellaHewittTheresaConnolly•WalterHarpur•WilsonTorrens
Copeland LtdCopelandLtdisasubsidiaryofEmersonandisamanufacturingfacilitysupplyingscrollcompressorstotheairconditioning,refrigerationandheatpumpmarketsinEuropeandAsia.TheCompanybeganproductionin1997andmanufacturingoutputhasrisensteadilyyearonyear.
Key StrengthszxTheintegratedcontinuousimprovement
processincorporatestheuseofkaizen,processimprovementteams,SixSigma,LeanandtheBalancedScorecard.
zxTheFutureStateMaptracksshortandmediumtermobjectiveswhichhasinputfromthecorefunctionalareasofHR,Logistics,Production,Quality,FinanceandPlantProcess.
zxCrossfunctionaldefinedprocessesareinplaceatoperationalleveltoensureeffectiveandefficientuseofmaterialsources,plantmachineryandequipmenttogetherwithcostreductionprocessesassociatedwithscrap.
Benefitszx Internalbusinessexcellenceauditsillustrate
thecompanyisperformingtoaveryhighlevel.
zxConsiderableproductivityimprovementsandcostsavings.Justoneoftheirsixsigmainitiativesresultedinreducedhandlingdamageontheassemblyline,significantreductionsindowntimeandcostsavingsofover£28,000withina5monthtimeframe!
Celebrating Success
NI Quality Awards winners for 2006
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Private SectorFuneral Services NIFormedinthelate1980sFuneralServicesNI(FSNI)has14funeralhomesacrossNI,alloperatingindependently.FSNIintroducedaprogrammeofculturalchangein.Sincethenthecompanyhavesuccessfullyworkedwithanumberofbusinessimprovementframeworks.
Key StrengthszxTheirframeworkforpolicyandstrategyisclearly
focusedontheneedsofcustomersandotherkeystakeholders.
zxStaffatalllevelsareinvolvedinbusinessimprovementactivity.TheBestPracticeForumprovidesavehicleforthedevelopmentofnewservices,problemsolving,reviewandfeedback.
zxHighlyproactive&fullydeployedstafftraininganddevelopmentapproach,whichincludesacompetenceframework,appraisalandmentoring.
BenefitszxFSNImeasuresandachievesconsistently
highlevelsofcustomersatisfaction(95%+).
zx InnovativeapproachestoOutreachactivitiesinthelocalcommunitywhicharemeasuredandbenchmarkedthroughtheBusinessintheCommunityOnePerCentClub.
zxConsistentupperquartileperformanceforkeyfinancialandnon-financialindicators.
Pictured:FSNIQualityAwardTeamrepresenting12generationsinfuneralservices-fromleftJonBaird,JamesandBeverleyBrown,LeslieHolmes
“As a further step on our quality journey we engaged with the Centre for Competitiveness to participate in the EFQM programme. Reviewing all aspects of our business identified a number of areas for improvement. This has strengthened our position as the leading Funeral Service provider in Northern Ireland.
We are delighted to have achieved the Northern Ireland Quality Award and wish to encourage those who may be considering a similar journey.”James Brown, MD, Funeral Services NI
“Assessment using the Excellence Model brings Copeland, Cookstown many benefits - external validation of our progress, confirmation of the relevance of our own internal performance reviews and, of course, demonstrating to others that we have a good story to tell.” John McAfee Plant Director, Copeland Ltd
BEING AN ASSESSOR
“Taking on the role of Awards Assessor is an excellent personal development exercise which enhances our organisation’s knowledge of how to manage improvement and enables the transfer of good practice observed elsewhere”. Peter McElhinney, NI Housing Executive
An air of achievement:TheteamatCopeland’s,whichmanufacturescompressorstotheairconditioning,refrigerationandheatpumpmarketsmarktheirsuccessintheawards.
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Public SectorNI Housing ExecutiveTheHousingExecutivehasbeenengagedinastructuredimprovementprogrammeforseveralyears.Duringthattimetherehasbeenasignificantdegreeofchange,particularlywithregardtotheModernisingServicesagenda.TheyhaveasuccessfulbackdropofIiPandChartermarkaccreditationandhaveprogressedthroughStepstoNIQualityAwardwinningstatus.
Key Strengths Theirsuccesscanbeattributedtozxanintegratedprogrammeofleadershipand
managementdevelopment.
zxastrongpartnershipethos,particularlywithregardtotheEnvironmentandRenewableEnergyaswellasHousingCommunityNetworks.
zx Innovativeconsultationmethodswithbothstaffandstakeholders.
zxUseofawiderangeofResultstoinformPolicyandStrategy.
BenefitszxCustomerResultsshowyearonyearimprovement
overthelast5years.
zxFavourablecomparisonswithBestValuePerformanceIndicatorsagainstEnglishauthorities.
zxConsistentlyPositivetrendsforemployeesatisfaction.
zxConsistentlysuccessfulrecordofmanaging financialtargetswithintheirBusinessPlan.
“We use the EFQM Excellence Model as the overarching framework for managing our Business Improvement Strategy. Regular, independent external asessment as part of the NI Quality Award Process enables us to assess and measure our progress and identify further improvement. Our submission document reflects the contribution of every member of staff.” Paddy McIntyre Chief Executive NI Housing Executive
St.Colmans CollegeSt.ColmansCollegeclearlydemonstratessignificantcommitmentto,anddeploymentof,continuousimprovement.Peopleatalllevelswithintheschoolareinvolvedinimprovingservices.
Key Strengths zxEffectiveleadershipisdemonstratedthroughout
theCollege.TheseniorteamaresettingawelldefineddirectionfortheCollegewhichiswellunderstoodanddeployedthroughout.
zxContinuousImprovementwithintheCollegehasmovedbeyondaprocessandintoadeployedculture.Thisisdemonstratedthroughsignificantinvolvementofthemajorityofstaffinextracurricularactivity.
zxTheapproachtocustomerrelationshipmanagementisexemplary.ActivitiessuchastheStudentcouncilprovideclearevidenceofparentandpupilinvolvementindecisionmakingwhilstformalsurveyswithbothpupilsandparentsareusedregularlytoaffectchange.
BenefitszxSustainedperformance(over5yrs)forParentand
Studentsatisfaction(overallsatisfaction,qualityofteaching,communicationswithparentsetc).
zxTheCollegemeasureeffectivenessofleadership,employeesatisfactionandimpactofsocialinteraction.Allshowaconsistentprofilein/orapproachingtheupperquartileoveratleast3years.
zxSustainedlevelofperformanceforallacademicindicatorswithpositivecomparisonstotargetsforalmostallresults.
“Achieving the NI Quality Award provides wonderful impetus for our improvement efforts. The process of assessment helps us to reinforce our strengths as well as identify improvement areas. We have learnt a lot from the process and now have external confirmation that we are a good organisation.” Father Brown Principal, St. Colmans College
Northbrook TechnologyNorthbrookTechnologyNorthernIreland(NTNI)wasfoundedinBelfastinJanuary1999asawhollyownedsubsidiaryoftheAllstateCorporation.
NTNIspecialisesindeliveringhigh-quality,low-costtechnologyandbusinesssolutionstoitsparentcompanyTheAllstateCorporationanditssubsidiaries.
Key StrengthszxCascadingKeyPerformanceIndicators
toindividualemployeelevel.
zxStrongqualityofleadershipatalllevelsinthecompany.
zxCommunityspiritofNTNIisastrongcatalysttoengageemployeesinsocietalactivity.
zxClearfocusonimprovingprocessefficiencyandhaveembracedimprovementinitiativessuchasSixSigma&CMMI.
BenefitszxSevenyearscontinuedsuccessinachieving
budgetsandmargins,growingthecompanyandexpandingtheworkforce.
zxPerformanceagainstKPIsispositiveagainstkeyfinancialandnon-financialparametersovertime.
“We found the Awards process one of the most demanding we have undertaken. The degree of rigour in the process forced us to ask searching questions not just about how we operate, but also about the rationale behind why we do things in a particular way.”Bro McFerran Chief Executive, Northbrook
Switched on to excellence: NorthbrookTechnologyHRDirector,RoseKelly,celebratesthecompany’ssuccessintheschemewithCforC’sBobBarbour,havingdemonstratedaclearfocusonimprovingprocessefficiencyandprovidingstrongandeffectiveleadership.
Pictured:HousingExecutivestaffhelpingoutataHabitatforHumanityschemeinNorthBelfast.
By the book:StColman’sPrincipal,FatherBrown,withstaffandpupilsattheschool,celebrateswinningtheleadingaward,whichistheresultofcontinuousimprovementandeffectiveleadership.
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NI Quality Awards Process
Why Apply?zxFindout"howgoodyourorganisation
reallyis"bybeingmeasuredagainstEurope’smostwidelyusedmanagementframework(theEFQMExcellenceModel).
zxReceivein-depthfeedbackonyourorganisation.
zxCompareyourscoreprofileagainstEuropeannormsandhighperformingorganisations(theEFQMmodelisusedbymorethan20,000organisationsacrossEurope).
Levels of RecognitionTheCentreforCompetitivenessiscommittedtoassistingyouonyourJourneytoExcellenceandhasdevelopedaseriesofrecognitionstagestoassessandrewardorganisationsontheirprogress.
EFQM Committed to ExcellenceThispan-EuropeanrecognitionsystemisdesignedfororganisationsatthebeginningoftheirJourneytoExcellenceandfocusesonhelpingthemtounderstandtheircurrentperformancelevelandestablishimprovementpriorities.
Key ElementszxConductEFQMassessment.
zxPrioritiseimprovementareasanddevelopanimprovementplan.
zxProgressagainstimprovementisvalidatedthroughasitevisit.
EFQM Recognised for Excellence/Mark of Excellence and the highest level of recognition the NI Quality Award areallbasedontheEFQMExcellenceModelandfollowthesameassessmentprocess:
1.Organisationcompletesasubmissiondocumentoutlininghowthe9criteriaoftheEFQMExcellenceModelareaddressed.
2. Theapplicationisanalysedandassessedbyateamoffullytrained,independentassessors.
3.Assessorsundertakeasitevisit.
4. JudgingPaneldetermineappropriatelevelofrecognitionforApplicants.
5.FeedbackreportissuedtoeachapplicantfollowedbyfacetofacefeedbackfortheApplicantswhorequestit.
The Public sector Steps to Excellence and Private sector Award of Excellence promoteandrecogniseorganisationsatvariousstagesoftheirJourneytowardsExcellence.
SCORING PROFILE:BRONZE250-300PointsSILVER301-350PointsGOLD351-400Points
EFQM Recognised for Excellence ThepanEuropeanEFQMRecognisedforExcellencewasharmonisedin2006withthepreviouslydevelopedIrelandMarkofExcellencerecognisingorganisationsthatareprogressingtowardsrolemodelstatus.ToachievetheEFQMRecognisedforExcellence,organisationsneedtodemonstratethattheyhave;
zxWellmanagedprocesseswithall“thepiecesinplace”.
zxWellestablishedapproachesandreasonableevidenceofrollout.
zxConsistencyofdeployment.
zxEvidenceofgatheringresultsdata.
NEW SCORING PROFILE:401-500Points
Northern Ireland Quality Award™ThekeystimulatorofexcellenceforrolemodelorganisationsinNIthathavedevelopedamatureapproachtocontinuousimprovement.AlignedwiththeUK&EuropeanQualityAwardstoprovideaprogressionroutemap.
NIQualityAwardWinnersdemonstrate:zxorganisationalwideimprovement
programme(s).
zxpreviousindependentfeedback.
zxaprocessforincorporatingfeedbackintotheirbusinessplanning.
zxuseofexternalbenchmarksandcomparisonsasthebasisfortargetsetting.
zxunderstandingoftheimpactofapproachesonresults.
SCORING PROFILE:500+Points
Sponsors
RESULTS
LEADERSHIP
PEOPLE
POLICY & STRATEGY
PARTNERSHIP& RESOURCES
PROCESSES
PEOPLERESULTS
CUSTOMERRESULTS
SOCIETYRESULTS
KEY PERFORMANCE RESULTS
ENABLERS
INNOVATION & LEARNING
Make an ImpactThe EFQM Excellence Model
Roll of HonourPastNIQAwinnerswhohaveachievedrecognitionatUKandEuropeanlevel
Ulster Carpet Mills 1995UKQualityAward
BTNI1997UKQualityAward
Nortel Networks 1998UKQualityAward
St. Marys College 1999UKQualityAward2001EuropeanQualityAward2006EuropeanQualityAward
Springfarm Architectural Mouldings 2000UKQualityAward 2002EuropeanQualityAward
NIE 2001UKQualityAward
Tobermore Concrete 2005UKQualityAward
Council for Curriculum, Examinations and Assessment2005&2006UKQualityAward(Prizewinner)
St. Annes Primary School 2006UKQualityAward
Call for Assessors 2007
Eachyear,theCentreforCompetitivenessneedstocreateteamsofhighcalibreassessorscapableofevaluatingapplicantsfortheNIQualityAwardsprocess.Assessorsneedtopossessahighlevelofexpertiseandexperienceinbusinessimprovement.
IfyouareinterestedinbecominganAssessorpleasecontactGeorgeWilsonforfurtherinformationandanApplicationForm.
Benefits of being an Assessor
1 Opportunitytoexperiencebestpracticeandleadingideasinotherorganisations.
2 Enhancementofdevelopmentskillse.g.leadership,teamworkandcommunication.
3 Strategicskillssuchasidentifyingimprovementopportunitiesandbenchmarking.
European Quality Award 750+
N.I. Quality Award (Allsectors500+)
EFQM Recognised for Excellence/ Mark of Excellence (Allsectors401-500)
Public Sector Private Sector STEPS to Award of Excellence ExcellenceGold351-400 Gold351-400Silver301-350 Silver301-350Bronze250-300 Bronze250-300
EFQM Committed to Excellence (AllSectors)
CONTINUOUS IMPROVEMENT
EFQM ExcellenceRecognition Scoring Structure
// 05 //
Design:whitenoisesudios.com
Compete January 2007 // Centre for Competitiveness
CEO BobBarbour
Quality Excellence GeorgeWilson
Innovation & Creativity AdrianGundy&DerekJohnston
Productivity ImprovementMichaelO’Neill
Business Development MichaelSmith
ClusteringLindaJamison
Marketing ChristineWatson
Events PaulinePollock&AnnMcIlroy
Finance AlanHarvey&LorraineBranagh
Support PatriciaWilliamson&MichelleMcCarry
Contact Details
CentreforCompetitivenessTheInnovationCentreNIScienceParkQueensRoadBelfastBT39DTT: 02890737950F: 02890737951E:[email protected]:www.cforc.org
Your Team
Qualitycanprovideacuttingedgeforanorganisationinthemarketplace,butonlyifitisnourishedandbackedupbysolidandstrongleadership.
Scoring:0-2 Wehavemadenoprogressinthisareayet.3-5 Wehavesomeideawithrespecttothequestionbutare notsurehowtogoaboutit.6-8 Wehavethegeneralideaandweareimplementingit, butwehaveyettomeasureit.9-10 Wehavetheidea,weareimplementingandmeasuringitandasa consequenceofthatmeasurementweareonthewaytoachievingit.
10 Tips for Assessing the Quality of your Leadership
Your Events
Member Network Events6 Feb:InnovationatDaleFarm
Training
1 Feb: Magnificent7CreativeThinking
6 Feb:PlanningforImprovement
7 Feb:SixSigmaRedesign
14 Feb:StrategyMaps&BalancedScorecard
20-22 Feb:EFQMAccreditedAssessor
21/22 Feb: ProjectManagement
22 Feb:7DeadlysinsofManagement&howtoavoidthem
28 Feb:CreativeTeams
7 March:ProcessMapping
4 April: Benchmarking
Moreeventsandfurtherdetailsarepublicisedon www.cforc.org/events ToregisteryourinterestcontactPauline Pollock Tel:02890737950Email:[email protected]
Committed to helping you improveCentreforCompetitivenessisnotforprofit,independentandmemberbased
NI Quality Awards & Recognition Process 2007 - Timetable
March: AssessorRecruitment
29 March:HowtoprepareyourSubmission
31 Aug: ClosingdateforSubmissions
4-6 Sep:AssessorTraining(Newcomers)
6 Sep: AssessorTraining(Returners)
20 Sep:Howtoprepareforasitevisit
w/c 1 October 2007: PreliminarySiteVisits
4 Oct: PreliminaryJudgesmeeting
Oct: AssessorsConsensusMeetings
w/c 12 Nov: SiteVisits
6 Dec: FinalJudgesMeeting
Jan 08:GalaCeremony Have you inspired your employees and given them a sense of purpose?Yourstaffdemonstratetotalcommitmenttoachievingobjectives.
Do your employees understand their role and impact in the organisation?Youremployeesallknowwhatisexpectedofthemintermsofcontributiontoperformance.
Do you continually review performance?Performanceinformationisusedtodrivecontinuousimprovement.
Have you identified appropriate measures of performance for all areas of activity?Performanceindicatorsareinplaceforfinancial,employee,customer,operationalandsocietalaspects.
Do you insist on having a system that identifies and removes obstacles?Problemsareidentifiedthroughexperienceandmeasurementandcommunicatedthroughmeetingsandsuggestionschemes.Thecultureisonewhereproblemsareseenassolutionswaitingtohappen.
Do you regularly interact with key stakeholders (customers, suppliers, society etc)?Youknowwhatyourcustomersandotherstakeholdersneedfromyouandwhatyouneedfromthem.
Is your organisation’s vision and mission relevant and meaningful?Youknowwhatyouaretheretodoandhaveidentifiedtheessentialtasksneededforsuccess.
Do you lead by example and practice what you preach?Youleadbychampioningimprovementandactivelysupportandvisiblyparticipateininitiatives.
Are appropriate people involved in the planning and decision making process?Problemsareopenlydiscussedandcollectivelysolved.Employeesareallowedtoimplementtrialsandsuggestrecommendations.
Do you understand and apply the Fundamental Concepts of Excellence?TheorganisationhastotalleadershipcommitmentandacceptanceoftheFundamentalConceptsofExcellencewhichareembodiedintheorganisation’soperationsandstrategies.
Your Leadership
• Self Assessment • Best Practice Level
With Thanks
TheCentreforCompetitivenesswouldalsoliketotakethisopportunitytothankthefollowingRoleModelmemberorganisationsforagreeingtosharetheirbestpracticeattheforthcomingExcellenceinActionevents:
15 Feb: NorthbrookTechnology
27 Feb: NIHousingExecutive
8 March: St.ColmansCollege
22 March: CopelandLtd
18 May: FuneralServicesNI
The Fundamental Concepts of ExcellencezxPeopleDevelopment&InvolvementzxContinuousLearning,Improvement&InnovationzxPartnershipDevelopmentzxCorporateSocialResponsibilityzxResultsOrientationzxCustomerFocuszxLeadership&ConstancyofPurposezxManagementbyProcesses&Facts
TheFundamentalConceptsofExcellenceareapplicabletoallorganisationsregardlessofsector,industryorsizeandunderpintheEFQMExcellenceModel.Theachievementofexcellencerequirestotalleadershipcommitmentandacceptanceoftheseconcepts.