iSON GROUPFACTSHEET

EMERGENCYRESCUESYSTEM

CONTACT CENTER

ENERGYMANAGEMENT

SOLUTION

BIG DATA/BI

MANAGEDSERVICES

KYC

SELFCARE

BPO

CUSTOMER EXPERIENCE MANAGEMENT SERVICE PROVIDERAFRICA | MIDDLE EAST | ASEAN

ORACLESOLUTIONS

iSON BPO is the largest independent BPO service provider in Africa and ASEAN regions. It serves 240 million customers providing analytics, customer experience management, voice process solutions and CRM process solutions.

iSON Technologies is a systems integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across Africa, Middle East and ASEAN regions. Our service offerings include consulting, systems integration, managed services and off-shore/on-shore services.

iSON Innovation and Investments (i3) initiative of the iSON Group aims at providing a platform for start-ups and entrepreneurs to set-up viable and innovative consumer internet businesses in Africa. i3 enables and inspires ambitious entrepreneurs in Africa by providing capital, enablement and other strategic inputs.

iSON IS A LEADING IT AND ITeS COMPANY WITH PRESENCE IN 29 COUNTRIES AND EMPLOYEE STRENGTH OF 12,500 IN AFRICA, MIDDLE EAST AND ASEAN FOCUSING ON TELECOM SERVICE PROVIDERS, BANKING & FINANCIAL SERVICES AND INSURANCE (BFSI), GOVERNMENT, MANUFACTURING, OIL & GAS AND EDUCATION.

OUR VERTICAL FOCUS

CONSULTING SERVICES

CLOUDSERVICES

CYBER SECURITY SOLUTIONS

MANAGEDSERVICES

CUSTOMER EXPERIENCE MANAGEMENT

IT INFRASTRUCTURE MANAGEMENT SERVICES

DATA CENTER

APPLICATIONMAINTENANCE SERVICES

BUSINESS ANALYTICS & INFORMATION MANAGEMENT

ORACLE SOLUTIONS

IT & ITeS

OUR OFFERINGS

ISO 27001:2013 &ISO 9001:2015 CERTIFIED

SYSTEMS INTEGRATION

UTILITIES

BANKING, INSURANCE & FINANCIAL SERVICES

(BFSI) TELECOM TOURISM

MANUFACTURINGRETAIL &

DISTRIBUTION GOVERNMENT EDUCATION REAL ESTATE OIL & GAS

BPO SERVICES

FLEET ON STREET

MARKETRESEARCH

MANPOWEROUTSOURCING

TECHNICALSUPPORT

DATAENTRY

COLLECTIONSLEADGENERATION

CUSTOMERACQUISITION

WEB-BASEDSERVICES

CUSTOMERSERVICE

G2CSERVICES

OUR CUSTOMERS

OUR STRATEGIC PARTNERS

www.isongrp.com | info@isongrp.comBangladesh | Botswana | Burkina Faso | Burundi | Cameroon | Chad | Congo | DRC | Ethiopia | Gabon | Ghana | India | Kenya | Liberia | Madagascar | Malawi | Morocco | Niger | Nigeria | Rwanda | Senegal | Seychelles | Sierra Leone | South Africa | South Sudan | Tanzania | UAE | Uganda | Zambia | Zimbabwe

2013

Top 100 OrganizationsBest Technology Vendor Supplier Award - Zimbabwe

Customer Service Week

AVAYA Contact Center Partner of The Year 2013

CSPs In Emerging Markets Embrace CEM As Key Service

Differentiation

2014

Best Customer Focus Outstanding IT Team CRM Vendor Guide 2014 Report

Africa Best Employer Brand

RECOMMENDATIONS & AWARDS

2015

Distinguished Achievement in IT & ITeS

Gartner Cool Vendor for Business Process Services 2015

AVAYA “Strategic Win of the Year” Award

Total Telecom Africa Awards Finalist 2015

World class cup team award from Standard Chartered Kenya

Finalist for Best Pan- Africa Initiative & Changing Lives

Award

Top 100 Organizations Vantage Award Winner 2015- Uganda Revenue Authority

Champions of Governance Award Winner

Best Global Employer Brand

AFRICACOM AWARDS

2016 Bright Spot Award Winner for

‘Best Practices’ and ‘CSR’ West African Business

Process Optimization Competitive Strategy Innovation and Leadership

Award

Technology Company CEO of the Year Customer Friendly Call Center of the Year Managed Services & Support Company of the Year

Distinguished Achievement in IT & ITeS

African Business Awards 2015 Finalist for Best CSR & African Business of the Year categories

WEST AFRICAN BUSINESS PROCESS OPTIMIZATION COMPETITIVE

STRATEGY INNOVATION AND LEADERSHIP AWARD

2016

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2017 Winner for Best Company in Poverty Eradication and Best

New Entry for West Africa

Managed Services & Support Company and Innovative

Call Centre Service Provider of the Year

Special Jury Award for Entrepreneurial Spirit in Africa

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