JIYO EJDIPLOMA 2ND BATCH*

StandardsDocumented agreements, customer technical specifications or other precise criteriaTo be used consistently as rules, guidelines, or definitions of characteristicsTo ensure materials, products, processes or services are fit for their purposeStandards promote a standard way of operating

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Promote trade / global marketBut harmonization of standards is critical. Lack of harmonization can in fact introduce technical barriers to tradeApplicable to a wide range of situations:Multinational organizations to Small & Medium size enterprises (SMEs)Important for Developing countries

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Very often the contribution of standards is invisible or we take it for grantedProduct SafetyQualityCompatibility with equipment already in useReliabilityInterchangeability of componentsEtc.

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NOT an acronymFrom Greek isos meaning equalInternational Organization for Standardization. A worldwide federation of national standards bodies (>140 countries)www.iso.orgISO Established in 1947 *To facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activity * in fact international standardization began in the electro technical field (the IEC was established in 1906) Consensus Agreement is at the core of International Standardization*

Members148 national standards bodiesTechnical Committees (for standards in management systems and product standards: engineering tools and materials, food products, gas turbines, photography, etc)2981 technical committees (30,000+ experts)188 TCs and 546 SCs2224 WGs and 23 Ad hoc study groupsMeetingsOn average for every day of the year, 12 meetings are in progressIn 2003, meetings were held in 27 countries*

Product StandardsSystem Standards

They define how things should be doneStandards are now givens and are fundamental to many areas of our business and personal lives

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Management system certificationsOver 600,000 organizations (QMS & EMS)160 countriesOver 90% organizations transitioned from ISO9001:1994 to ISO9001:2000Note: certification = registration Accreditation is different Procedure by which an authoritative body gives formal recognition that a body or person is competent to carry out specific tasks (e.g. Laboratory accreditation)*

1979: ISO/TC 176 formed1986: ISO 8402 published1987: ISO 9001-2-3-4 published* 1993: ISO/TC 207 formed 1996: ISO 14001 published 2000: major revision of 9000 series 1994: minor revision of 9000 series

Improve the quality of products & servicesImprove organizational effectivenessReduce barriers to tradeReduce proliferation of company specific quality requirementsImprove coordination between management systems Reduce overall business costsImprove communicationsProcess approach (ISO9000:2000) better aligned with current business approaches*

Responsible for the ISO 9000 family development of generic standards in the field of quality management and quality assurance; and Advisory role with to other ISO technical committees with regard to quality management systems and principles[ ISO/TC 207 is the parallel committee responsible for the Environmental Management System standards (ISO14000 family) ]

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Membership: 131includes 95 country members 36 liaison membersTC CommitteesSC1 Concepts and TerminologySC2 Quality SystemsSC3 Supporting TechnologiesWorking Group (WG) on Interpretations*

The ISO9000 familyQuality Management SystemsISO9000:2000Fundamentals & vocabularyISO9001:2000QMS specificationISO9004:2000Guidelines for continual improvement of QMS

Quality Management/Environmental Management Systems AuditingISO19011common guidelines for quality and environmental auditing

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Other Quality Documents & GuidelinesISO/TS 16949:2002sector guidance ISO9001 in automotive industryISO 10005:1995*quality plansISO 10006:2003quality management in projectsISO 10007:2003configuration managementISO 10012:2003measurement/equipmentISO/TR 10013:2001QMS documentationISO/TR 10014:1998economics of qualityISO 10015:1999QM Guidelines for trainingISO/TR 10017:2003statistical techniques for ISO9001:2000ISO 10019* selection of QMS consultantsISO 10001*market based codes of conductISO 10002:2004complaints handlingISO 10003*external dispute resolution handling

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*ISO9001:2000Model of a process-based quality management system.

*Maintaining and continually improving the process capability can be achieved by applying the PDCA concept at all levels within the organization. PDCA

Customer focusLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvementFactual approach to decision-makingMutually beneficial supplier relationships

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From procedures to processesIdentify processes needed for the QMSDemonstrate the ability of processes to achieve planned results and monitor, measure, analyze and improve themDevelop information on characteristics and trends of processesTop management to review process performance and improve effectiveness

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Mission :Identify and understand the needs of society, users, and of their customers.Develop, support and improve generic or sector QMS standards.Safeguard the integrity of its standards in their use, including conformity assessment activities.Minimize proliferation of QMS standards.Contribute to the compatibility of management system standards (MSS).

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Strategies and Intents :Ensure market relevance for TC 176 products Enhance compatibility of Management Systems StandardsActively manage liaison relationshipsImprove internal processes

*TC176 activity parallels the full ISO Central Secretariat visioning consultation & plan

Issues of Value of standards what do you think ??

Time to marketIntegrated systemsAlignment of wording between similar standardsSocial systemsBroad range of participants in standard development

Others ?*

The RIGHT standards at the RIGHT time to the marketValue-added standards for stakeholdersBrief ISO9000 (ISO/TC 176) historyTC 176 Horizon 2010Applying the ISO9000:2000 principles to internal committee processes

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The TC has started the implementation of the Process Approach for its own work, covering 6 key processes:Maintain relevance of TC productsIdentify needs and trendsManage relationshipsManage resourcesDevelop products efficientlyManage sector-specific issues

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Trevor Smith; Sao Paulo, Aug 04*

Trevor Smith; Sao Paulo, Aug 04

Satisfied Interested Parties

Needs and expectations

Process implementation teams with Process OwnersDeveloping country involvement Focus on the work before the organizational structure is alteredMeasure, monitor, improve*

Importance of a Vision:Vision 2000 (1994)Horizon 2010 (2000)Member body engagementUser surveysInterpretations ProcessCommittee Structures to enable progress (adding value!)

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Purpose is to provide interpretations on ISO 9001 using ISO member body inputWGI Convenor and Secretariat BrazilMany requests have been processed by the WGINow an operational entity results are posted on the TC 176 website *TC 176 Interpretations Working Group

2004 Two very different examplesPrinter Technology(ISO/IEC 19752:2004) Information technology method for the determination of toner cartridge yield for monochromatic electophotographic printers and multi-function devices that may contain printer componentsSocial ResponsibilityISO to develop and International Standard giving guidelines for the social responsibility of organizations*

Improving internal processesProcess Approach to Standards development workEnsuring market relevance of ISO/TC 176 productsDeveloping & improving TC 176 productsEnhancing compatibility of MSS (generic management system standards)Be a resource for new standards development in area of management systems Actively managing liaison relationships (interested party organizations and groups within and outside the ISO structure)

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Coordination with the development of management systems standards in the ISO community Vision and revision cycle alignment with ISO14001Improve implementation toolsManage issues related the credibility of the ISO 9001 standard and conformity assessment TC 176 annual plenary meeting in Kuala Lumpur, Malaysia November/December 2004

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THANK YOU*

**39****What about CSR ??