ISO 9001: the big picture
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Transcript of ISO 9001: the big picture
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ISO 9001: the big pictureGlobal trends in quality management
ISO 9001: the big picture
Global trends in quality management
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First things first, what is ISO?
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ISO stands for International Standards Organisation
What is ISO? ISO is the world’s largest developer of voluntary International Standards.
A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose.
There are over 19,000 ISO standards
Developed through global consensus, ISO standards
help to break down barriers to international trade
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ISO 9001 is the most popular quality management standard in the world.
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Let’s look at some fast
facts…
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•ISO 9001 was created in 1987 and is a generic management standard
•Since then around one million companies have been certified with ISO 9001
•ISO 9001 is appropriate for all businesses, regardless of size or sector
•ISO 9001 certification is important within the supply chain and is mandated by•many governments and businesses
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And the benefits?
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The most commonly cited benefits of ISO 9001certification are:
•Greater success with tenders
•Reduced cost and rework
•Improved customer satisfaction and loyalty
•Increased profitability
•Preferred contractor status
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The latest ISO survey results
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Using data collected from ISO’s annual quality management survey, we look at how population size relates to the number of ISO certificates gained.
40%of ISO certificates in 2011 were issued in China
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China
Japa
n
Germ
any
Indi
a
Braz
il0
50000
100000
150000
200000
250000
300000
350000
No. of ISO 9001 certificates
In the top ten countries for certification
China is way out in front with regards to number of certificates issued!
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ISO hotspots throughout the world
Notice the split between developed European countries and fast growing developing nations.
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ChinaIta
lyJap
anSp
ain
German
y UKIndia
France
Brazil
Korea0
0.10.20.30.40.50.60.7
% of population
Population/ISO ratioFor the year 2011
We took the population of each country, and worked out the percentage of ISO certificates relative to population.
Despite being 5th in terms of certificates issues, Germany leads the way in terms of population to certificate ratio.
The UK is surprisingly low in the list; has the ISO market here reached maturity?
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This presentation was brought to you by
www.british-assessment.co.uk@BABqualitynews