ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting [email protected]...
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Transcript of ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting [email protected]...
![Page 1: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/1.jpg)
ISO 9001:Countdown to 2015
Presented by Ellen DiggsEllen Diggs [email protected]
February 11, 2015
It’s Not Just for Manufacturing Anymore!
![Page 2: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/2.jpg)
ISO 9001 facts
• International standard for quality management systems
• Originally published in 1987• Underwent major revision in 2000• Implemented by more than one million
organizations in over 170 countries• Applies to any organization regardless of size or
industry
Standards are “enablers for other major business processes” – The Boeing Company
![Page 3: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/3.jpg)
Reasons for 2015 revision
• Maintain relevance for increasing diversity of 9001 users (industry, size, customer)
• Increase focus on effective process management to achieve desired results
• Facilitate integration with other management system standards – Standard structure, text, definitions
• Recognition of supply chain complexity
• Formalize need for risk-based thinking within the context of the organization
![Page 4: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/4.jpg)
Major Changes• Structure – 10 clauses• Understand organizational context • Language – new terminology
- Products and services- Risks and opportunities- Context and interested parties - Effective resource management- Systematic control of changes
• Business strategy and QMS integration- Focus on process approach and effective process management- Emphasis on objectives, risks and opportunities within context
![Page 5: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/5.jpg)
Major Changes (continued)
• Language – new terminology- Products and services - Risks and opportunities (preventive action)- Context and interested parties (customers)- Documented information (documents and records)- Relation with context and interested parties (as suitable)- External providers of goods and services (suppliers)- Effective resource management- Systematic control of changes
• Deleted- Quality manual- Management representative- Verification and validation- Product realization
![Page 6: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/6.jpg)
Quality Management Principles (QMPs)
7 QMPs1. Customer focus
2. Leadership3. Engagement of people4. Process approach
5. Improvement6. Evidence based decision-
making7. Relationship
management
8 QMPs1. Customer focused
organization2. Leadership3. Involvement of people4. Process approach5. System approach6. Continual improvement7. Factual approach to
decision-making8. Mutually benefit supplier
relationships
![Page 7: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/7.jpg)
High Level Structure
Improvement (10)
Context (4)
Planning (6)
Performance evaluation (9)
Operations (8)
Support (7)
Leadership (5)
![Page 8: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/8.jpg)
Comparing the two…
ISO 9001: 2008 ISO/DIS 9001:2015
4. General management system4.2.3 Control of Documents4.2.4 Control of Records
4. Quality management system (QMS)
7.4 Documented information4.4. Process Approach
5. Management Responsibility5.4 Planning5.4.1 Quality objectives5.4.2 QMS planning5.5.2 Management representative5.6 Management review
5. Leadership
6. Planning for the QMS 9.3 Management review
6. Resource Management6.2 Human resources6.4 Work environment
7.1 Resources7.2 Competence7.1.4 Environment for the operation of processes
![Page 9: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/9.jpg)
Comparing the two…(continued)
ISO 9001: 2008 ISO/DIS 9001:2015
7. Product realization7.1 Planning of product realization7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.4.3 Verification of purchased product
7.5.2 Validation of processes
7.6 Control of monitoring and measuring equipment
8. Operations8.1 Operational planning and control8.2 Determine requirements for products and services
8.3 Design and development of products and services
8.4 Control of externally provided goods and services8.4.3 Release of products and services
8.5.1 Control of product and services7.1.5 Monitoring and measurement resources
![Page 10: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/10.jpg)
Comparing the two…(continued)
ISO 9001: 2008 ISO/DIS 9001:2015
8. Monitoring, analysis and improvement
8.2.3 Monitoring of process8.2.4 Monitoring of product 8.3 Control of nonconforming
product
8.4 Analysis of data8.5 Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action
9.1 Monitoring, measurement, analysis, and evaluation
8.6 Release of products and services
8.7 Control of nonconforming process outputs, products and services
8.1.3 Analysis and evaluation10 Improvement
10.2 Nonconformities and corrective action 6.1 Actions to address risks and opportunities
![Page 11: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/11.jpg)
The text…
• Context of the organization (4)- Relevant to strategic direction- Understand and anticipate customer needs and
expectations- The organization shall apply a process approach
• Leadership (5)- With respect to the QMS and the customer (context)- Shall be accountable for the effectiveness of the QMS- Assign responsibility and authority
![Page 12: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/12.jpg)
The text….(continued)
• Planning (6)- Consider context to identify risks and opportunities that
need to be addressed- Identify the need and opportunity for change- Take change in a planned matter
• Support (7)- Resources (infrastructure, process environment, monitoring
and measurement devices, and knowledge)- Competence and awareness- Communication- Documented information
![Page 13: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/13.jpg)
The text… (continued)
• Operations (8)- Determination of market needs and interactions with
customers- Operational planning process- Control of external provision of goods and services- Development of goods and services- Production of goods and services- Release of goods and services- Nonconforming goods and services
![Page 14: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/14.jpg)
The text…(continued)• Performance Evaluation (9)
- Monitoring, measurement, analysis and evaluation- Internal audit and Management Review- Analysis of data reinforced and clarified- QMS performance indicators
• Improvement (10)– Shall improve the QMS, processes, and goods and services, as
appropriate, in response to:• Results of analysis of data • Changes in organizational context• Changes in identified risk and new opportunities
– Shall evaluate, prioritize and determine the improvement to be implemented
![Page 15: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/15.jpg)
Where’s the risk??
Risk-based thinking…the organization is required to:• 4 (Context) Determine the risks to product or service
conformity and customer satisfaction • 5 (Leadership) Commit to Clause 4• 6 (Planning) Take action to identify risks and opportunities• 8 (Operation) Implement process to address risks and
opportunities• 9 (Performance) Monitor, measure, analyze and evaluate
risks and opportunities• 10 (Improvement) Respond to changes in risk
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ISO 9001:2015 timeline
June 2013: Committee Draft (CD)
Mid 2014: Expected publication of Draft International Standard (DIS)
Mid 2015: Expected publication of Final Draft International Standard (FDIS)
End 2015: Publication of International Standard as ISO 9001:2015
![Page 17: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/17.jpg)
Currently certified to ISO 9001:2008?• Transition period begins when new revision is
published• Expect to have three years before ISO 9001:2008
becomes out of date• Certify to ISO 9001:2015 before transition period ends
(expected late 2018)
![Page 18: ISO 9001: Countdown to 2015 Presented by Ellen Diggs Ellen Diggs Consulting ekdiggs@verizon.net February 11, 2015 It’s Not Just for Manufacturing Anymore!](https://reader035.fdocuments.us/reader035/viewer/2022062803/56649cad5503460f949706ed/html5/thumbnails/18.jpg)