Iso 9000 2000 Audits
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Transcript of Iso 9000 2000 Audits
ISO 9000:2000 Internal Audits
BY: Ahmad Bassiouny
Evelean William
Overview: ISO 9000:2000 Internal Audit
ISO Audit Requirements
Getting Started
Steps to an effective audit
Planning
Execution
Follow up
Cessna’s Approach
ISO 9000 Audit Requirements
Internal audits are required (4.17)
Must be conducted by personnel independent of responsibility for process being audited
Results must be recorded
Must follow organizational objectives
Frequency should be determined by the organizational need
Defined:An ISO 9000:2000 internal audit is a method
for verifying the efficiency and performance of an organizations quality system. It ensures that the quality system meets or exceeds the required standard for certification by the chosen registrar.
Benefits and Uses:Can facilitate continuous improvement
Can Identify System Failures
Provide feedback to Management regarding efficiency of the Quality System
How does this apply to my organization?
Decide the scope of the auditFull
Partial
How will it be conductedUpstream
Downstream
Across Processes
Steps to a Successful Internal Audit
Scope of the AuditFull audit of the entire Quality System
How many auditors will be needed
How will responsibilities be divided
Appoint a lead auditor to keep the audit focused
PartialWhich departments or processes
Which clause of the standard
How Will the Audit Be Conducted
Upstream-starting with the final process and working backwards to the beginningDownstream-starting with the first process and flowing forwardHorizontal-across similar processes
Steps to a Successful Internal Audit cont.
Develop a checklist
Perform the audit
Record findings
Follow-up
Develop a ChecklistBecome familiar with the processess and the associated documentation to be auditedMake notes on possible questionsList items to look for and observeNote paragraph of the standard being checked next to the item being auditedLeave space to record observationsUse only one sheet per process or area
Sample checklist
Wavesolder Process 3/3.0
Component and Board Handling 3/3.2
Are components labeled and stored properly? ________
Are operators following proper board handling procedures? ______
Safety Procedures 3/3.6
Are operators wearing appropriate safety equipment? ________
Is the area clean and obstacle free? ____________
Interview two operators
What is the procedure for loading a board into the machine?
How far apart should the boards be in the machine
When is it necessary to wear safety glasses?
The Internal AuditMaintain control of the audit
Be professional
Remain objective-look at the facts
Observe everything
Audit InterviewsAsk open-ended questions
Use hypothetical questions
Encourage free speaking
Observe body language of the interviewee and adapt question if needed
Maintain eye contact
Audit Interviews cont.Minimize note taking during interview
Restate your understanding of their response
Recording ObservationsRecord location of observation
List the names of interviewees and their position
Notes on non-conformances should be short and to the point but thorough
Non-conformancesIssue Corrective Action Requests (CAR)
Make sure it is thorough
Note ownership
Note the paragraph of the standard that has been violated
State requirements of resolutions
CAR Response
Must have specific details of implementation
Must have timeline for completion
Report to Management
Reports should be thorough and specific
Must be reviewed by management to be effective
The External Audit
Prior to the audit by the registrar
Let employees know what to expect from the external audit
Let employees know what is expected of them
Cessna’s ApproachPrevious Audit System
Viewed as disruption
Viewed as a policing process
Viewed as non-beneficial
Program was suspended
Cessna’s ApproachNew Audit System
Thorough Phased Procedure Developed
Teams with representatives from each quality department
Monthly rolling audits
Fosters continuous improvement of their quality system
Quiz
How does auditing facilitate quality improvement?
What does ISO require in regards to audits?
Summary:Internal audits can be a tool for retaining certification
Can also be a tool for process improvement
Improves organizational awareness
Improves communication