ISO 20000 - Choosing the Right Implementation Process
-
Upload
horizon-gc-groupe-conseils -
Category
Business
-
view
2.103 -
download
3
description
Transcript of ISO 20000 - Choosing the Right Implementation Process
![Page 1: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/1.jpg)
ISO 20000Choosing the Right Implementation Process
![Page 2: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/2.jpg)
www.implementiso20000.com Implementation methodologies
are well-kept secrets that consulting firms usually sell through their services.
This presentation explains our very own implementation methodology for FREE!
![Page 3: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/3.jpg)
www.implementiso20000.com Traditional 5-step approach:
Step 1: Describe the current situation
Step 2: Define the target process
Step 3: Document the gap between current and target process
Step 4: Plan the steps to cover the gap
Step 5: Implement the plan
![Page 4: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/4.jpg)
www.implementiso20000.com Traditional 5-step approach:
Step 1: Describe the current situation
Step 2: Define the target process
Step 3: Document the gap between current and target process
Step 4: Plan the steps to cover the gap
Step 5: Implement the plan
WRONG
![Page 5: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/5.jpg)
www.implementiso20000.com Why you don’t want the
traditional approach:
Lots of time and $$$ invested for complex documents and diagrams
Gap analysis = PANIC = reorganization
Implementation cycle time = 6 to 12 months/process = over 7 years for 10 processes!!!
![Page 6: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/6.jpg)
www.implementiso20000.com What you do want:
Waste-free, cost-effective approach
Per-process average of 12 weeks
ISO/IEC 20000-1 certification in 18 months
HOW?
![Page 7: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/7.jpg)
www.implementiso20000.com Process Prototyping
Implementation Methodology (PPIM):
Simple, streamlined and efficient
Product of years of creative thinking, field-testing and fine-tuning
Small process batches through fast-tracked iterative PDCA (Plan, Do, Check, Act) cycles
![Page 8: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/8.jpg)
www.implementiso20000.com Implementing a process is a
process in itself
Do not underestimate the importance of choosing the right implementation process
Achieving ISO 20000 doesn’t have to cost a fortune and doesn’t have to last forever
![Page 9: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/9.jpg)
www.implementiso20000.com PPIM is a proven, ground-breaking
approach to IT process implementation
It focuses on delivering integrated maturity 3 processes and improved IT services
It covers all the phases of an IT process implementation project, from scoping up to ISO certification
![Page 10: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/10.jpg)
www.implementiso20000.com The PPIM is the backbone of a
project plan tailored for IT process implementation
It is broken down into 4 stages and4 milestones
![Page 11: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/11.jpg)
www.implementiso20000.com
Process Prototype Building
Document Inventory
and Review
Work Product Development
Process Validatio
n
Process“Go Live”
Training and Communicati
on
Process Building
Process ImplementationProcess Tuning
Process Prototyping
Process Mapping
Process Tuning
M1Orientation
Meeting
M2ProcessApproval
M4ProcessAudit
M3ProcessSign-Off
© Process Prototyping Implementation Methodology 1064450
![Page 12: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/12.jpg)
www.implementiso20000.com
About the author:
Isabelle Perron is a full-time consultant dedicated to helping companies implement process-based management systems.
![Page 13: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/13.jpg)
www.implementiso20000.com
About the author:
She has been involved in over 25 Process Implementation Projects, in various functions such as Project Manager, IT/business process expert, coach, trainer and auditor.
![Page 14: ISO 20000 - Choosing the Right Implementation Process](https://reader035.fdocuments.us/reader035/viewer/2022062319/5583a4c7d8b42a5b318b5366/html5/thumbnails/14.jpg)
To find out everything you need to know to get started and to implement your IT Service
Management System (ITSM) in fast track mode, please visit
www.implementiso20000.com