ISO 14001:2015 Environmental Management System · Our EMS & It's Processes . ISO 14001:2015...

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UNCONTROLLED WHEN PRINTED Revision: Date: 1.01 01/09/2017 ISO 14001:2015 Environmental Management System Enter EMS Platform

Transcript of ISO 14001:2015 Environmental Management System · Our EMS & It's Processes . ISO 14001:2015...

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Revision: Date:

1.01 01/09/2017

ISO 14001:2015Environmental Management System

Enter EMS Platform

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ISO 14001:2015 Environmental Management System

1.01

Home

Leadership Context of our Organisation Planning Support Operation Performance

Evaluation Improvement

Using our EMS

Exit Platform

EMS Process Revision Log

Documented Procedure

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ISO 9001:2015 Quality Management System ISO 14001:2015 Environmental Management System

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The Context of our Organisation

Context of our Organisation

The Needs & Expectations of our Interested Parties

Our Organisation & Its Context

The Scope of our Environmental Management System

Our Environmental Management System & Its Processes

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ISO 9001:2015 Quality Management System ISO 14001:2015 Environmental Management System

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Leadership

Environmental Policy

Leadership

Organisational Roles, Responsibilities & Authorities Leadership & Commitment

Home Page

ISO 14001:2015 Environmental Management System

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Planning

Environmental Objectives & Planning to Achieve them

Planning

Actions to Address Risks & Opportunities

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ISO 14001:2015 Environmental Management System

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Support

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Support

Documented Information Communication Awareness Competence Resources

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ISO 14001:2015 Environmental Management System

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Operation

1.01 01/09/2017

Operation

Home Page

ISO 14001:2015 Environmental Management System

Emergency Preparedness & Response

Operational Planning & Control

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Performance Evaluation

Internal Audit

Performance Evaluation

Management Review Monitoring, Measurement,

Analysis & Evaluation

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ISO 14001:2015 Environmental Management System

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Performance Evaluation

Non-conformity & Corrective Action

Improvement

Opportunities for Improvement Continual Improvement

Home Page

ISO 14001:2015 Environmental Management System

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Our Organisation & Its Context

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The Context of our Organisation

We have determined the external & internal issues that may affect our ability to satisfy the intended results from our Environmental Management System [EMS], for both our customers and our other stakeholders. We have also determined the potential risks & opportunities that may arise from these external & internal issues, and the effect they may have either on the stability of our business processes or the integrity of our EMS.

We have determined that the following internal issues are relevant to our purpose and strategic direction. They also affect

our ability to achieve the intended results of our EMS:

We have determined that the following external issues are relevant to our purpose and strategic direction. They also affect

our ability to achieve the intended results of our EMS:

Home Page ← << Context

Leadership

Company Performance Competence

Values

Culture

Operational Capability

EMS

Customers

Market Forces

Economic Factors

Legal

Regulatory & Statutory

Technology

EMS Review of Internal &

External Issues

Outputs to Management Review

Our Organisation & It's Context

ISO 14001:2015 Environmental Management System

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The Needs & Expectations of our Interested Parties

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The Context of our Organisation

Other Factors

Internal Interested Parties External Interested Parties

In order to ensure that we are able to consistently provide our products and services that meet both customer, and where relevant, any applicable statutory requirements, we have determined the "interested Parties" relevant to our EMS. We have also determined the requirements of our Interested Parties, along with a number of other factors, that are relevant to our EMS and the context of our organisation.

Home Page ← << Context

Review of Interested Parties &

Other Factors

Outputs to Management Review

Market Forces

Customers Suppliers Employees Regulatory &

Statutory Bodies

Legal

Company Performance

Leadership

Operational Capability Culture Competence Values

Economic Factors Technology

As part of our Business Planning, Internal Audit, Management Review and Continual Improvement activities, we monitor and review information about our interested parties, including their requirements and any associated risks & opportunities.

The Needs & Expectations of our Interested Parties

ISO 14001:2015 Environmental Management System

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The Scope of our Environmental Management System

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The Context of our Organisation

We have determined the boundaries and applicability of our Environmental Management System [EMS] in order to establish its scope. As part of this exercise we have also considered the following:

a) the external and internal issues that have been determined within the definition of our organisation and our context b) the needs and expectations of our interested parties c) the products and services that we will provide to our customers

Based on the factors detailed above the scope of our Environmental Management System has been determined to be as follows:

Enter Scope Text Here...

The Scope of our EMS will be maintained as documented information.

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ISO 14001:2015 Environmental Management System

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Our Environmental Management System & Its Processes

Core Activities

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The Context of our Organisation

Home Page ← << Context

Management Responsibilities, Audit & Review

Resource Management

& Training

Corrective Action, Data Analysis,

Continual Improvement

Document & Data Control EMS Records

Customer Enquiry

Customer Order

Goods Inwards Verification

Purchasing & Stock Control

Design Activities

Customer Returns & Repairs

Supplier Approval

Non-Conforming Product

Quarantined Awaiting Return

Product Realisation Assembly, Inspection

& Test

Despatch & Invoice

EMS Planning, Risk & Opportunities

Top Management

Accounts & Admin Resources Operational

Environment

Overview of the interaction between core processes from initiation of contract (including design activities) to despatch of finished product.

Process Performance

Review

Outputs to Management Review

Business Performance Data

Our EMS & It's Processes

ISO 14001:2015 Environmental Management System

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Leadership & Commitment

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Leadership

Top Management Commitment Our top management team are responsible for ensuing the effectiveness of our EMS. Top management, including our Directors, are responsible for, and committed to, establishing & maintaining our Environmental Management System [EMS], including our environmental policy and subsequent environmental objectives. The commitment of our top management is evidenced by their engagement with our Management Review process . The information & data provided during Management Reviews will be used to measure the effectiveness of our EMS. This information will also be used to help define our quality objectives, and to drive our objectives for continual improvements within our EMS.

Our top management team are committed to ensuring that our EMS functions as an integrated part of our wider business processes. Where possible, any information that is provided as part of the Continual Improvement Process within our QMS will be used to drive improvements across other areas of our business. Our top management team are also committed to promoting the use of a process-based approach, combined with risk based thinking within the organisation. This is reinforced at every opportunity through staff inductions, and when relevant, whenever a corrective action has been implemented.

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Leadership & Commitment

Our top management team will use data & information provided at Management Reviews to ensure that the resources needed for the EMS are available.

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Environmental Policy

Leadership

Our top management have established an Environmental Policy that defines our Company’s commitment to managing the environmental impacts of our business and our program for continual improvement. We will actively pursue business excellence with clearly defined environmental objectives for our organisation. Our key Environmental Objectives are:

• Add text here... • Add text here... • Add text here...

It is our Company’s policy to..... We are committed to the continual improvement of our Environmental Management System. The planning of improvements and changes to our EMS will be undertaken in conjunction with changes to our business activities or the issues that have an impact on our organisation. The company is also committed to satisfying any applicable requirements that are relevant to our business activities. This Environmental Policy, together with our quality objectives, will be reviewed annually for suitability and purpose as part of our Management Review process. This policy is maintained as documented information in the form of an electronic copy located within the EMS section of our company intranet and is available on request to all relevant interested parties. This policy has been communicated and understood at appropriate levels within the organisation and is strategically displayed within the business. Where necessary our personnel have been made aware of our environmental objectives.

Signed…..........................…………………………......…… Date: 1st September 2017 Director / General Manager

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ISO 14001:2015 Environmental Management System

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Management Organisation Chart

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Leadership

Home Page

Roles, Responsibilities & Authorities

<< Leadership

Managing Director

HSEQ Manager

Sales Manager Technical Manager Service Manager

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ISO 14001:2015 Environmental Management System

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Actions to Address Risks & Opportunities

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Planning

Home Page << Planning

Risks & Opportunities

Quality Policy

Actions to Address Risks & Opportunities

The Needs & Expectations of our Interested

Parties

Our Organisation and Its Context

The Scope of our EMS

Our EMS and Its Processes

Outputs to Management Review

Review of Actions to Address Risks & Opportunities

Actions to Address Risks & Opportunities

Procedure

Specific Business Risk Assessments

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ISO 14001:2015 Environmental Management System

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Environmental Objectives & Planning to Achieve Them

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Planning

Home Page

Quality Objectives

Outputs to Management Review

Planning of Objectives Procedure

<< Planning

Process functions with a red boarder indicates a requirement to maintain documented information as applicable.

Risks & Opportunities

Quality Policy

The Needs & Expectations of our Interested

Parties

Our Organisation and Its Context

The Scope of our EMS

Our EMS and Its Processes

Review of Quality Objectives

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Resources

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Support

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Operational Environment People General

Internal & External Resources

Outputs to Management Review

Outputs to Management Review

Outputs to Management Review

ISO 14001:2015 Environmental Management System

People Operational Environment

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Competence

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Support

Training Plan

Determine Competency

Requirements

Competency Skills Chart

Training / Achievement

Record

Induction & Refresher Training

Vocational Training

Home Page

Review Competency Skills Chart

Update Competency Skills

Chart

Evaluate Effectiveness

of Training

Competency Management

Procedure

Review of Training

Requirements

Outputs to Management Review

<< Support

Process functions with a red boarder indicates a requirement to retain documented information as applicable.

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Awareness

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Awareness Procedure

Quality Policy

Implications of not Conforming with

QMS requirements

Benefits of Improved

Performance

EMS Awareness

Contribution to Effectiveness

Quality Objectives Awareness is attained when employees understand their responsibilities and authorities and how their actions contribute to the achievement of our quality objectives.

Employees are made aware of the quality policy, the relevant quality objectives, their contribution to the effectiveness of the QMS and the implications of not conforming with the requirements of our QMS.

We ensure that our employees understand how their contribution to the effectiveness of our QMS, by performing work processes correctly, leads to an increase in customer satisfaction.

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Communication

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Support

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Communication Procedure

Our communication processes are structured to ensure that all communication is effective and provide the ability to: • transmit and receive information quickly and to act on it; • build trust amongst each other; • transmit the importance of customer satisfaction, process performance, etc; • identify opportunities for improvement. The information on this page has been

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ISO 14001:2015 Environmental Management System

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Documented Information

add library images

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Support

Although we acknowledge that ISO 14001:2015 does not require a documented enviromental manual to be maintained as documented information, we have elected to establish and maintain our Environmental Management System as documented information. In addition to this, we have implemented processes and procedures that ensure that the requirements for the control of Documented Information are fulfilled. Our procedures relating to Documented Information can be accessed using the "Documented Information" links below. The revision status of our EMS processes and procedures can be accessed using the relevant "Revision Log" links below. Where relevant, process functions with a red boarder indicates a requirement to maintain and / or retain documented information as applicable.

Home Page

QMS Process Revision Log

<< Support

Process functions with a red boarder indicates a requirement to maintain or retain documented information as applicable.

QMS Documented Information

Operational Documented Information

EMS Procedure Revision Log

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Operational Planning & Control

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Operation

Operational Requirements

Stores & Stock Control

Design Activities

Customer Quotations

Home Page << Operation

Release of Products & Services Purchasing

Inspection & Test Customer Orders

Technical Support & Repairs

Goods In Product Manufacture

Operational Planning & Control

Procedure

Projects

Input from Planning of Changes

Input from Opportunities for

Improvement

Output to Non-Conformities

Output to Management Review

Output to Planning of Changes

Product Manufacture (Outsourced)

Input from Operational Risks

Input from Control of Changes

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Emergency Preparedness & Response

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Operation

Home Page

Issue Report to Top Management

Incident or Event

Can Requirements

Be Met?

Yes

No

Prepare Quotation

Proposal Review

Revise Proposal

Supporting Drawings &

Specifications

Action Plan Approved

Yes

No Advise Customer

Decline RfP

Commercial & Technical Review

Prepare Project Proposal

Issue Action Plan

Standard Product Price List

Commercial & Technical Review

Can Requirements

Be Met?

Yes

No

Emergency Response Procedure

Supporting Drawings &

Specifications

<< Operation

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Monitoring, Measurement, Analysis & Evaluation

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Performance Evaluation

ISO 14001:2015 Environmental Management System

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Monitoring & Measuring Analysis & Evaluation of Data

Evaluation of Customer

Satisfaction

RMA Returns Notes

Internal Audit Reports

Customer Feedback

<< Home Page Performance Evaluation

Monitoring, Measurement,

Analysis & Evaluation Procedure

Non-Conformance Register

Customer Satisfaction

Non-Conformance Register

QMS Processes & Procedures

Review of Suppliers

Review of Planning, Risks

& Opportunities

Customer Complaints

Outputs to Management Review

Process functions with a red boarder indicates a requirement to retain documented information as applicable.

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Internal Audit

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Performance Evaluation

EMS Audit by Certification Body

No

Yes

Non-Conformity Found

EMS Audit Plan

Internal Audit Report

Outputs to Management Review

Internal Audit Procedure

Raise Non-Conformance

Report

EMS Internal Audit

Internal Audit

Home Page

Non-Conformance Report

<< Performance Evaluation

Process functions with a red boarder indicates a requirement to maintain or retain documented information as applicable.

Outputs to Continual Improvement

Outputs to Opportunities for Improvement

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Management Review

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Performance Evaluation

Determine Corrective

Action

No

Yes

Actions Required

Management Review Schedule

Management Review Records Management

Review

Management Review

Procedure

Management Review Agenda

Management Review

Home Page

Outputs to Continual Improvement

<< Performance Evaluation

Process functions with a red boarder indicates a requirement to retain documented information as applicable.

Outputs to Opportunities for Improvement

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Opportunities for Improvement

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Improvement

Home Page

Opportunities for improvement

Outputs to Continual Improvement

Management Review

Product Development

Internal Audits Analysis of Data

Opportunities for Improvement

Opportunities for Improvement

Procedure

Non-Conformity & Corrective Action

Outputs to Management Review

<< Improvement

Risks & Opportunities

Quality Objectives

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Non-Conformity & Corrective Action

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Improvement

Home Page

Undertake Root Cause Analysis

Non-Conformance Register

Identify Corrective Action

Raise Non-Conformance

Report

Implement Corrective Action

Review Actions for Effectiveness

Close Non-Conformance on Register

No

Yes Actions Effective

Non-Conformity Identified

Record Actions on Non-Conformance

Register

Non-Conformity & Corrective

Action Procedure

<< Improvement

Process functions with a red boarder indicates a requirement to retain documented information as applicable.

Outputs to Continual Improvement

Outputs to Opportunities for Improvement

Outputs to Management Review

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Continual Improvement

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Improvement

Home Page

Management Review

Opportunities for Improvement Quality Objectives

Internal Audits Analysis of Data

QMS Continual Improvement

Continual Improvement

Procedure

External Audits

Inputs to Continual

Improvement

Outputs to Management Review

Non-Conformity & Corrective Action

<< Improvement

Risks & Opportunities

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Home

The Context of our Organisation Our Organisation & Its ContextThe Context of our Organisation The Needs & Expectations of our Interested PartiesThe Context of our Organisation The Scope of our Environmental Management SystemThe Context of our Organisation Our Environmental Management System & Its ProcessesLeadership Leadership & CommitmentLeadership Environmental PolicyLeadership Management Organisation ChartPlanning Actions to Address Risks & OpportunitiesPlanning Environmental Objectives & Planning to Achieve ThemSupport Resources Support CompetenceSupport AwarenessSupport CommunicationSupport Documented InformationOperation Operational Planning & ControlOperation Emergency Preparedness & ResponseOperation Control of Non-Conforming OutputsPerformance Evaluation Monitoring, Measurement, Analysis & EvaluationPerformance Evaluation Internal Audit Performance Evaluation Management Review Improvement Opportunities for ImprovementImprovement Non-Conformity & Corrective Action Improvement Continual Improvement

How to use this EMS, and what lives where in ISO 14001:2015…

Revision: Date:

8.28.79.19.29.3

10.110.2 1.01 01/09/201710.3 01/09/20171.01

ISO 14001:2015 Environmental Management System

4.14.24.34.45.15.25.3

ISO Ref: Date

01/09/201701/09/201701/09/201701/09/201701/09/201701/09/2017

1.01 01/09/2017

01/09/201701/09/201701/09/201701/09/201701/09/2017

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Process Revision LogSection Document Title Revision

01/09/201701/09/2017

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6.16.27.17.27.3

1.011.01

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ISO 14001:2015 Environmental Management System

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01/09/20171.01

How to use this EMS, and what lives where in ISO 14001:2015…

The main sections of the EMS can be accessed by clicking on the relevant button The "Home Page" is accessed by clicking on the green button Navigation within each section is done using the blue buttons at the foot of each page

ISO 14001:2015 is an internationally recognised standard that provides organisations with a framework for the management of environmental related business activities.

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This Environmental Management System has been developed to provide the user with a simplified method of navigating their way around its various sections, processes & procedures. Each page contains a number of "buttons" with hyperlinks that are configured to connect directly to the various parts of the system.

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ISO 14001:2015 Environmental Management System

The adoption of an environmental management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. The potential benefits to an organisation of implementing an environmental management system based on this International Standard are significant and should be viewed as an investment that will underpin the continued effectiveness of the organisation.

Page 34: ISO 14001:2015 Environmental Management System · Our EMS & It's Processes . ISO 14001:2015 Environmental Management System . The information on this page has been masked in order

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ISO 14001:2015 Environmental Management System

ISO 14001:2015 Environmental Management System

Revision: Date: 01/09/20171.01 Home Page

Act

Check Do

Plan

Leadership Context of our Organisation Planning Support Operation Performance

Evaluation Improvement

Our Context

Who we are What we do

Who we work for Who we work with How we do things

Scope of our EMS

Planning

Risks & Opportunities

And how we

plan for them

Leadership

Management Roles, Responsibilities & Authorities

Environmental Policy

Environmental Objectives

Support

People Competence Awareness

Communication Documentation

Operation

Operational Planning

Emergency Responses

Performance Evaluation

Performance

Analysis

Non-Conformities

Management Reviews

Improvement

Opportunities for Improvement

Corrective Action

Continual Improvement

The structure of ISO 14001:2015 is based on the Plan, Do, Check, Act cycle (PDCA).

The diagram above shows where the environmental process & procedures for the various aspects of the organisation are located.