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Riadh Hamdi, Cedric Le Yeuch’h, and Fabien Ramos

October 2015

ISM214

Learn How Air Liquide

Transformed Operations and

Reduced IT Costs by 30%

What to Expect from the Session

Infrastructure ServicesAir Liquide: Operations Services

Transformation

Air Liquide is the world leader in gases for industry, health, and the

environment.

Executive SummaryThe Client

Business Challenge

The client has decided to launch an ambitious transformation program in

order to better answer to the business needs for speed, agility, and cost

savings.

Objectives High performance delivered

• 2014 baseline: 23,7M

• 3-year transformation

• Full savings by 2016

• Cost efficient

• Tailored to the business context

• Supporting innovation rather than locking it

• Adaptive in order to anticipate new threats

• Provide the business the agility they’re striving for

• Develop a catalogue of IT services to match business needs

and affordability

• Transparent charge-back model keeping cost evolutions in

the business’ hands

How Accenture Helped

• Delivered a fully managed hybrid cloud through a single and global service

broker: Accenture Cloud Platform.

• Provided a pay-as-you-go model for the x86 IaaS and PaaS.

• Flexible ARCs & RCC service delivery catalogue (complexity x service level x

volume)

• Defined a new IT operating model, harmonizing the IT operations processes

and creating the new IT services catalogue

• Reduce OPEX immediately

• Service transition executed 3 months

• Reduce capital and operating assets expenditure

• Private/public cloud set up in 6 months

• Migrate +1,700 servers to the cloud in 10 months.

• Implement a single portal to manage the private

and public cloud service catalogue

• Improve time-to-market and cost-to-serve in 6

months 4

Transformation Approach

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Operating Model TransformationThis new cloud approach will require Air Liquide to adapt it operating model according to the following

major changes:

From a standard legacy infrastructure to the hybrid cloud

From a standard outsourcing model to a service-broker model

From a technology-oriented organization to a service-oriented organization

Accenture is assisting Air Liquide in its operating model transformation on the following 3 areas

Operating modelDesign GIO target operating model and

define its implementation plan.

Self-service offeringDefine self-service catalog and services

supported by ACP portal including service

offering, services price to provide more

flexibility, and accountability to the business.

Change managementManage impacts on GIOs resources brought

by the Operating Model change.

Guarantee the coherence of this change plan

with others (UNITE, ITSM,…) impacting

operation resources.

Operating Model Transformation

Focus on the Self-Service PortalThe Self-Service Portal was designed in order to increase customers’ autonomy in the services

management and subscription. We’re creating the abstraction layer between the business IS users and the

complexity of the IT infrastructure. Agility, simplicity, and user centricity are at the heart of this asset.

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Service Delivery Model

Scope of Remote Management services:

Windows administration

Database (Oracle, Sybase , DB2) administration

UNIX administration

Network and security administration

SAP basis support

Application operations administration

Scheduling and tools administration

Backup and storage administration

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