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Transcript of ISM - Institute for Supply Management · High-quality Warning & Alerts Content –Reason to Use 5....
![Page 1: ISM - Institute for Supply Management · High-quality Warning & Alerts Content –Reason to Use 5. On-line training and 24x7 support –Happier Users 6. ... PowerPoint Presentation](https://reader031.fdocuments.us/reader031/viewer/2022022602/5b5a185f7f8b9a6a5d8e3895/html5/thumbnails/1.jpg)
ISM Travel & Events 2017June 12-14, 2017
Miami, FL
Keep Your People Informed by
Providing Duty of Care to All
EmployeesBruce McIndoe, CEO, iJET International
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Learning Objectives
Agenda
• Global Perspective - “Beyond Travelers”
• People Risk Management (PRM) Maturity Model
• Risk Management Approach
Prepare
Monitor
Respond
• Personnel Security
• People Risk Management (PRM) Toolkit
• Q&A
(C) iJET International, Inc. All rights reserved. iJET
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Trends in Global Events
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Increased Focus on Travel Risk Management
5598
71077794 8017
9756
0
2000
4000
6000
8000
10000
12000
Year 1 Year 2 Year 3 Year 4 Year 5
# of Alerts Published - 8/1/2011 - 7/31/2016
78%of travel managers plan on making traveler safety and security a higher priority
36%of business travelers agree that travel security officials do an excellent job of ensuring safety
Sources:
•The Digital Business Traveler, Sabre & GBTA Foundation Report, June 2016
•GBTA Business Traveler Sentiment Index, GBTA & AMEX, October 2015
• iJET Risk Intelligence Alert Data
Managers:
Need to
Do More
Travelers:
Not Doing
Enough
(C) iJET International, Inc. All rights reserved. iJET
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Types of Threats Impacting Operations Globally
(C) iJET International, Inc. All rights reserved. iJET
Threats can impact
all types of assets –
People, Locations,
Supply and
Information!
Sources
• iJET Risk Intelligence Alert Data
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No Longer Just “Over There”… Closer to Home
(C) iJET International, Inc. All rights reserved. iJET
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Continued Global Threats… Closer to “Home”
Sources
• iJET Risk Intelligence Alert Data More likely to impact all personnel, not just travelers. (C) iJET International, Inc. All rights reserved. iJET
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How Do We Manage RISK?
For Everyone!
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People Risk Management (PRM)
… is a well defined process to identify risks, prepare
personnel, monitor & communicate threats, and
respond to incidents as they arise
Proactive
Planning
Reactive
TrainingIncident
Response24x7
Monitoring
Feedback
(C) iJET International, Inc. All rights reserved. iJET
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People Risk Management Key Process Areas
Overarching KPAs
Management KPAs
Infrastructure KPAs
Same model as TRM3 focusing on all personnel, not just travelers.(C) iJET International, Inc. All rights reserved. iJET
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Risk Management Approach
(C) iJET International, Inc. All rights reserved. iJET
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Risk Management Approach
P R E PA R E R E S P O N DM O N I TO R
Pushed Real-time Alerts
Location Awareness
Safety check-ins
Two-Way Communications
24x7 Ops Center
Medical Assistance
Security Assistance
Incident Management
Crisis Management
Location Intelligence
Risk Assessment
Training
Drills & Exercises
Emergency Preparedness
Business Continuity
(C) IJET International, Inc. All rights reserved. iJET
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How Do We KeepAll Our PeopleSAFE?
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Personnel Security
1) Plan Ahead
2) Educate
3) Practice
4) Revisit Plan
Document a planEducate your people
on that plan
Practice emergency,
medical & cyber
protocols
Revisit plan to
incorporate lessons
learned
(C) iJET International, Inc. All rights reserved. iJET
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The Downside Of Being Unprepared
• Financial
• Courtroom Battles
• Insurance
• Adverse Publicity
• Brand Erosion
• Damaged Reputation
• Negative Impact on Staff Retention and Recruitment
(C) iJET International, Inc. All rights reserved. iJET
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People Risk Management
Toolkit
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PRM Toolkit – The Basics!
Intel…Intel…Intel (Dynamic, Intrinsic, Bespoke)
Incident & Crisis Communication Plan
PRM3 (People Risk Management Maturity Model Assessment)
PRM Solution
• Personnel “Location Aware” – Office, Trip and Assignment
• Pushed Threat Alerts – Granular and Specific
• Communication (2-way!)
• 24x7 Response (Security, Medical and Cyber)
(C) iJET International, Inc. All rights reserved. iJET
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Procurement Considerations
1. Horizontal versus Vertical Solution – Supports Evolution
2. Ability to create Enterprise Brand – Reduces vendor lock-in
3. “Mobile First” products – Higher adoption and utilization
4. High-quality Warning & Alerts Content – Reason to Use
5. On-line training and 24x7 support – Happier Users
6. Information Security – ISO 270001 and Data Privacy
7. Open Interface for 3rd Party Integration – Data and Tools
(C) iJET International, Inc. All rights reserved. iJET
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Questions?
Bruce McIndoe, CEOiJET International, Inc.
[email protected] ext: 265
(C) iJET International, Inc. All rights reserved. iJET