IS Undergrads Class 8

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The labors of surveillance The ISS Triangle, really Biz strategy IS strategy Org’l strategy Biz strategy IS strategy Org’l strategy Biz strategy Org’l strategy IS strategy analysis Implementation

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Transcript of IS Undergrads Class 8

Page 1: IS Undergrads Class 8

The labors of surveillance

The ISS Triangle, reallyBiz strategy

IS strategyOrg’l strategy

Biz strategy

IS strategyOrg’l strategy

Biz strategy

Org’l strategy IS strategy

analysis Implementation

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IS strategy --> Biz strategy

Biz strategy

Org’l strategy IS strategy

Implementation

simplemeasurements

Surfacing secrets

Outliars

Systems thinking

?

IT and leadership: Metaphor.

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The two axes of panopticism

Visible Unverifiable

The panoptic process

• Unverifiable control places the locus of control within the subject

! mind, not guard

• In a perfect panopticon, people are unaware of their domination

! they ascribe their behavior to motivation

People control and police themselves

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The bases of panopticism

People behave according to theory X

A corporation’s tools belong to it, not to employees

Surveillance is included into the employment contract

Examples of surveillance technologies

Packet sniffers

Log files

Desktop monitoring programs

Phone recording

Closed-circuit cameras

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Uses of surveillance technologies

78% of all companies use surveillance IT

Reviewing computer files: 1 in 3

Video recording: 1 in 8

Reviewing calls: 1 in 9

Reviewing voice mail: 1 in 11

What is identity?

Consistent story

That we tell ourselves and others

About what happened to us and about what he did in the past

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Why do we need identity?

Our brain works with models and needs ontological security

Measurement and face

Ooooops!

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Identity and face

Face is the sign (+/-) of our ID

Human beings need a positive ID

We all work very hard at it

We breed to remain physically alive, we do facework to remain socially

alive

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Measuring work

Vertical Surveillance Peer

surveillance

The problems of panopticsm

Theory X is self-fulfilling

Compliance, not commitment

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Conclusion