Is It Worth Investing In User Experience? How To Calculate UX ROI?
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Transcript of Is It Worth Investing In User Experience? How To Calculate UX ROI?
© YUJ Designs 2016. Confidential Document.
Is It Worth Investing In User Experience? How to
Calculate UX ROIPrasadd Bartakke
2© YUJ Designs 2016. Confidential Document.
Impact of Bad User Experience?• Perfect Design is always work in progress!
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Costs of Bad User ExperienceAnd Negative Repeat Usage
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Samsung Galaxy Note 7 Brand Reputation beaten
Image courtesy: trustedreviews.com
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Loss of revenue
Image courtesy: cclscorp.com
© YUJ Designs 2016. Confidential Document.
User Research?• Cost of User Research Vs • Cost of rework and corrections +• Opportunity Lost +• Brand Reputation Goodwill and Image loss
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© YUJ Designs 2016. Confidential Document.
How to measure?Decrease in Website Traffic?Lower Satisfaction Survey?Drop in Sales? Relevant quantified metrics applicable to your Organization
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© YUJ Designs 2016. Confidential Document.
What to measure?Business Metrics Directly Linked With UX Metrics In Your Organization? Clarity In Metrics UX Is Responsible For Short And Long Term And The Metrics that UX Does Not Own By
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© YUJ Designs 2016. Confidential Document.
Need Help In Your UX Journey?YUJ Designs with Rich Experience Of Over 1500+ projectsWe are one of the Top 5 UX/UI Indian Companies Worked with Fortune 500 Clients across DomainsVisit us at www.yujdesigns.com to explore our work and partner with us
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© YUJ Designs 2016. Confidential Document.
Have a great day ahead.Thank you.