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6

NoBusinessRelationshipmanagementexistswithintheIS

function.

NoCorporateKPIssetorreported. Noservicereportingortrendanalysiscarriedoutintheteam. NoITstrategy. Noforwardplanningandbudgetsnot

fullyunderstood.

BusinessunawarehowtoengagewithIT.

procurementprocess.

Anysystemsthataremissedwillbesubjecttoexpensivechangecontrolpost

contract.

BusinessunawareofthestrategicdirectionoftheITservice. WithoutstructuredKPIsandSLAsthe

teamdonotknowwhattheyareworking

toandthebusinessdonotunderstandthe

levelofservicetoexpect.

weeklybasis,providingaforumtodiscuss

upandcomingprojectsandunderstand

keyITissuesfromacrossthebusiness.

EnsureITProjectManagersarebusinessfocused.

IntroducemeaningfulKPIsandSLAsand

measureservice.

2

2

1month

2months

Organisation ThroughthereportproducedbyAgilyisandanassessmentofhowthe

teamis

currently

working,

reported

throughtheRedBook,itisclearthat

theITstructureisnotfitforpurpose.

Astrategyandcommissioningteamhasbeencreated,butnoformalJDs

orsecondmentsareinplaceandgaps

havebeenleftintheteamswhere

staffhavebeenpulledinfrom.

Anumberofstaffhavebeenpromotedintoroleswithout

correspondingJDs

or

reward

in

salary.

StaffcarryingoutthesamejobwiththesameJDareonsignificantly

differentpaygradesontheService

Desk.

StrategyandCommissioningteamdoesnotoperateeffectivelyandinformal

arrangementslimit

the

ability

to

set

targetsagainstJDsandmanage

performanceaccordingly.

Without acleardefinitionfortheteamaboveandaneffectiveprocessinplace

betweenstrategyandBAUservice,theIT

servicedeliveredtocustomerswillbe

poor.

PotentialforETclaimaroundinequality.

AppointanSDMtomanagetransitionbetweenoldserviceandnew.

Movepoststosubstantivefunctionswhereappropriate.

RestructurethestrategicteamasfaraspossibletocreaterolesinthePMO,BRM

andBusinessOfficeasoutlinedinthe

Agilysisreport.

ConsiderAgilyisconsultingproposal(133K.3daysperweekfor12months)to

takeout

3.3M

over

5years

from

staffing,

throughanITstructuretransformation.

1

2

2

3

3 5months

3months

3 12months

3 12months