IRP ONLINE SERVICES

HOW DID WE GET HERE AND WHAT’S NEXT?

IRP BECAME A REALITY 45 YEARS

AGO

Arkansas was the 16th jurisdiction to

participate in IRP 43 years ago.

IRP ONLINE SERVICES

• So much has changed since 1974 with the trucking industry and how the jurisdictions

process apportioned registrations. Gone are the days of processing new accounts,

renewals and supplements solely by hand. Gone are the days of maintaining paper fee

schedules for existing and new IRP jurisdictions. Gone are the days of the old telex and

teletype machines for sending temporary operating authority. Gone are the days of

typed invoices and mailouts for every step in the registration process.

IRP ONLINE SERVICES

• Arkansas IRP began processing on our first computer system in the early 90’s. The

mindset of many of the employees was we have been replaced by technology and we’re

no longer needed.

• Technology did make the process more efficient and we did realize a reduction in staff

size over time.

• A change to a new vendor in the late 90’s eventually lead to our first online processing.

It wasn’t the easiest system to process on and lacked the versatility needed by our

customers.

IRP ONLINE SERVICES

• The IRP vendor made the decision to get out of the IRP and IFTA business so IRP had to

begin the search for a new vendor. The Motor Fuel Tax Office had a different vendor for

the IFTA system than the Office of Motor Vehicle had for the IRP system. A decision was

made to have one vendor for both offices and in June of 2009, Arkansas transitioned to

our current vendor, Celtic Systems. Celtic partners with IBM for the IRP and IFTA

solutions in Arkansas.

IRP ONLINE SERVICES

• The Arkansas Motor Carrier System, AMCS, was more flexible than the previous

systems. The system was more efficient and allowed for more timely processing of

transactions internally and externally.

• Motor Fuel Tax had online users from the first day of rollout. IRP customers did not

begin online transactions for almost a year after rollout.

IRP ONLINE SERVICES

• State government has experienced an increase in online services in about every aspect of

business. Since IRP has only one office in the state and it’s centrally located, Governor

Hutchinson’s office was interested in the development of a registration process for new

account holders to start the process online. This process would eliminate the need to

mail in, fax or email the required documents to set up a new account as well as eliminate

the drive to Little Rock to start this process.

• Office of Motor Vehicle and IRP representatives worked with our vendors to make this

possible and on December 29, 2017, IRP rolled out this new feature.

IRP ONLINE SERVICES

• First time registrant self-registration process-how

is this process started?

IRP ONLINE SERVICES

Potential first time registrants can

login from anywhere they have

internet access to begin the self-

registration process.

https://amcs.arkansas.gov/ARMcsWeb

/SignOn

https://amcs.arkansas.gov/ARMcsWeb/SignOn

IRP ONLINE SERVICES

• Proof of residency documents are uploaded for review.

• Customers receive approval or denial within 72 hours.

• Approved customers receive a new account number and login instructions which allow

them to process their way through the new account process, generate an invoice, pay

online and receive a cab card instantly.

• Now that the application has been keyed, paid for and the registration has been issued,

what happens next? Let’s take a look at Act 532 of 2017.

• Act 532 of 2017

IRP ONLINE SERVICES

• Shannon Newton offered to have a bill drafted and sponsored that would generate new

fees to assist with necessary system changes as well as change some of the processing

requirements for online transactions. Attorney Greg Jones began to draft House Bill

1691 and with help from DFA’s legal staff, the bill was finalized. HB 1691 passed and

resulted in Act 532 of 2017.

IRP ONLINE SERVICES

• The following section from Act 532 has proven to be challenging for many customers:

IRP ONLINE SERVICES

• Act 532 allows for a registrant to process, pay and issue credentials online

without having to provide supporting documents for 30 days. Documents may

be uploaded while processing the application, emailed to

IRP.Unit@dfa.arkansas.gov, or faxed to either (501) 682-4615 or (501) 683-0693.

Some customers still walk in with the documents or mail them to IRP.

• IRP started these new procedures with the self-registration process ahead of the

system modernization.

mailto:IRP.Unit@dfa.arkansas.gov

IRP ONLINE SERVICES

• If the registrant is adding new equipment that requires titling, the original MSO or title

along with the other documentation and payment must also be submitted within 30 days.

• Failure to submit all required documentation within 30 days results in the vehicle being

suspended.

• Users with too many vehicle suspensions may also be suspended. Suspended users will

have to submit applications the “old” way for processing. Applications will have to be

submitted either in person or be mailed, faxed or emailed to IRP for processing. There is

no 30 day time period for supporting document submission after payment with these

methods.

IRP ONLINE SERVICES

• Act 532 of 2017 addressed many changes for

modernization efforts to upgrade the AMCS system.

NextGen+ offers more for the internal and external

users when it comes to processing applications, reports,

payments and correspondence.

IRP ONLINE SERVICES

AMCS BEFORE ACT 532 AMCS NEXTGEN+ AFTER ACT 532

IRP ONLINE SERVICES

• Highlights of Act 532:

• $2.00 portal access fee for online application processing.

• $5.00 annual commercial motor vehicle fee for each power unit and trailer.

• $2.00 company logo decal fee for license plates. (For approved carriers only.)

• Ability for approved registrants to have their own inventory of license plates. These

registrants are subject to audit by the DFA Internal Audit Division.

• Elimination of registration decals.

• Credentials will be issued prior to review of supporting documentation for online users.

Registrants have 30 days to submit all required documents or risk vehicle suspensions.

IRP ONLINE SERVICES

• Additional decisions made by DFA:

• Credit card limit for online payments was increased from $500.00 to $1,000.00.

• Ability to make escrow deposits and payments.

• Elimination of the replace cab card supplement and the $1.00 cab card replacement fee. Users will

be allowed to reprint cab cards free of charge.

• Renewals will not be mailed to customers willing to provide a cell phone number for texts and or

an email address. They system will send text and email alerts regarding their renewal. We ask that

all cell phone numbers and email addresses be reviewed at least annually to make sure we have the

most current information.

• There are new security changes for logging in and password changes.

IRP ONLINE SERVICES

• Electronic Filing Agreement-must be accepted by all users prior to processing.

IRP ONLINE SERVICES

• Available transactions:

• New account

• Renewal

• Add vehicle

• Add with transfer (transfer plate from deleted vehicle to new vehicle)

• Replace credential (license plate)

• Amend vehicle with registration fees (updating USDOT/TIN, increasing/decreasing weight, new owner

information for titling purposes)

• Reprint cab card, invoice and renewal notice

• Delete vehicle (no credit can be used at a later date for a replacement)

• Escrow deposit

IRP ONLINE SERVICES

• Available tiles

IRP ONLINE SERVICES

• Financial tiles

IRP ONLINE SERVICES

• ONLINE PAYMENTS

• Types and amounts

• E-checks: No limit on the payment amount. Users may need to notify their bank of the online

payments to avoid the bank not honoring the payment.

• Credit cards: Maximum of $1,000.00.

• Escrow: Online payments automatically consume escrow when it’s available.

IRP ONLINE SERVICES

• CREDENTIALS

• When a 30 TEAR (temporary evidence of apportioned registration) is needed, the user must

check the I AGREE box in order to receive the temp and then be allowed to pay online.

IRP ONLINE SERVICES

• CREDENTIALS

• The I AGREE box must be checked in order to pay online and receive your credentials.

• Users should be able to print cab cards immediately.

• License plates will be mailed by the IRP Unit once the supplement is paid.

• TEARs and cab cards now contain a State seal watermark.

• TEARs and cab cards now contain the name and address of the carrier responsible for the

safety of the vehicle and not just the USDOT of the carrier.

IRP ONLINE SERVICES

• CREDENTIALS

• Apportioned license plates no longer require a registration decal.

• Blank decals have been issued since the rollout of the system changes so registrants can cover

up the previous decals. Some registrants have been ticketed because the expired decal was

never covered up. Notices were sent out to Arkansas law enforcement as well as

enforcement nationwide through IRP, Inc.

IRP ONLINE SERVICES

• SECURITY CHANGES

• Each user of the AMCS NextGen+ system must have their own user id and password and

passwords must be changed every 120 days.

• IRP supervisors can set up new users.

• Please notify IRP immediately if an employee that had a login is no longer employed with your

business so that their access can be suspended.

• IRP has suspended access to some users who misuse their access to the account(s) they are

responsible for.

• Users will be notified at 10 days and again at 5 days that their password will be expiring.

IRP ONLINE SERVICES

• SUPPORT

• IBM maintains a help desk to assist with certain issues encountered by users. The most

common issue is password resets. The help desk number and email is found on the login

screen.

IRP ONLINE SERVICES

• SUPPORT

• A new feature with the modernized system is the screen capture function. If a user has a

question about a field or an error message they may have received, they can click the screen

capture button and then contact the IRP Unit for assistance with the particular issue.

IRP ONLINE SERVICES

• Once you click Screen Capture, a message appears that reads “Image saved successfully!”.

IRP ONLINE SERVICES

Screen Capture

An IRP representative can

retrieve the screen that a user

was having trouble with and

review any issue with the user.

IRP ONLINE SERVICES

• Additional assistance

• If the IBM help desk is unable to resolve your issue, you may be

directed to contact either the IRP Unit or the IFTA Unit.

• IRP Unit: (501) 682-4653 or IRP.Unit@dfa.arkansas.gov

• IFTA Unit: (501) 682-4800

mailto:IRP.Unit@dfa.arkansas.gov

IRP ONLINE SERVICES

Online Payments

• Enter bank information.

• Double key routing and account

numbers.

• Continue.

IRP ONLINE SERVICES

Online payment

• Verify information.

• Check “I Agree”.

• Click Submit Payment.

IRP ONLINE SERVICES

Online payment

• Click Confirm to continue.

IRP ONLINE SERVICES

Online payment

• Summary screen provides approval

code and confirmation numbers.

• Provides address to send supporting

documents.

• Click “Complete Transaction” to

finalize payment.

IRP ONLINE SERVICES

• FUTURE PLANS:

• Training classes

• Hands on training classes were held in Little Rock in August of 2018 prior to rollout. Attendance

was low based on the total number of fleets. If options are available to host training classes

throughout the state, we’d like to bring the training to our users without them traveling to Little

Rock.

• Host and record a webinar for training. The in house training allowed users access to a

computer to process in a test setting on their own account. In the absence of a facility with

computers for the users to access, a live and/or recorded webinar could be useful.

IRP ONLINE SERVICES

• FUTURE PLANS:

• Interface with other agencies to obtain verification to simplify the registration process. IRP

currently performs manual look ups for the AR Public Service Commission annual report

filing, DFA Miscellaneous Tax payment, DSMV (Driver’s Service Motor Vehicle) AIRS title &

registration system for assessment and tax clearance of private carriers, FMCSA (Federal

Motor Carrier Safety Administration) MCMIS (Motor Carrier Management Information

System) system for biennial updates and our CVIEW (Commercial Vehicle Interface Exchange

Window) for UCR payment verification and proof of good standing for a motor carrier. Some

of these systems are state systems and if there is anyway our system can interface with any of

these, the results would be beneficial to our carriers and staff.

IRP ONLINE SERVICES

• FUTURE PLANS

• We are open to suggestions from our registrants and carriers.

• Any thoughts?

IRP ONLINE SERVICES

• IRP SUPERVISORS:

• Derrick Rumph-Tax Auditor Supervisor / derrick.rumph@dfa.arkansas.gov

• Brad Baggett – IRP Office Supervisor / bradford.baggett@dfa.arkansas.gov

• Judy Langston – IRP Online Supervisor / judy.langston@dfa.arkansas.gov

• Charles Glover – IRP Customer Service Supervisor / charles.glover@dfa.arkansas.gov

• Linda Perry – IRP Title & Call Center Supervisor / linda.perry@dfa.arkansas.gov

• Christy Earnhart-Assistant Administrator-Office of Motor Vehicle

• christy.earnhart@dfa.arkansas.gov (501) 682-4651

mailto:linda.perry@dfa.arkansas.govmailto:christy.earnhart@dfa.arkansas.gov

MOTOR VEHICLE / DRIVER SERVICES ONLINE

•Skip the trip with my DMV!

•https://mydmv.arkansas.gov/

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Buying or Selling a Car

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Renewing Your Registration

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Getting a Driver’s License or

State ID

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CDL / IRP / IFTA

THANK YOU!QUESTIONS?