iRequestManager

for MediMizer X3

030110 JJC

• Anyone can enter work requests from anywhere in the hospital

• Requesters are kept informed of status of work

• Requests can be approved by service manager before becoming work orders

• Requests can be sent to pagers, cell phones, or printers

iRequestManager Highlights

• Enter a work request on the web at any time• When entering a work request, all fields are

validated, including fields you specify as required

• Select Equipment and Area using interactive lists and live data

• Requesters can now check on the status of work requests on the web at any time

• Interactive Web Portal is an ASP.NET 2.0 application that runs on your IIS web server

iRequestManager Web Portal

What’s in a Work Request?

• Request List shows open Work Requests and/or recently closed Requests

• Request List can be filtered by Facility, Department, etc.• Click on any Work Request # to view full detail form• Can view just your Work Requests or requests from everyone• Requesters can be limited to particular Facilities or Departments

Web Portal Work Request List

• Work Requests can be turned into work orders automatically

-or-• Work Requests can be approved by a service

manager before being turned into work orders• In addition, certain user’s requests (e.g.,

managers) can always be pre-approved as Work Orders

Work Request Processing

• Incoming work requests can be printed automatically as they arrive or as they are accepted

• Can specify a different printer for each Facility

• Requests are printed in a format like the printed Work Order

Work Request Printing

• Can configure what various tables and fields will be called, e.g., “Control #” could be called “Red Tag ID”

• Can configure which work request fields are shown and which are required

• Can customize instructions and other text that appears on the screen

• Can enter your own standard email response messages to use when request accepted, closed, etc.

• Can put your logo on the web portal pages

Highly Customizable

• Web portal now remembers information about requesters (name, phone #, e-mail address) so they don’t have to enter each time they use the request portal

• New users can register themselves in the web portal (optional)

• User can have a password to protect their login information

• If user forget their password, a “Forgot Password” link is available on the login page

• “Guest” login can be used for simple access without registering

• MediMizer users can also enter Work Requests• Can auto-identify requesters based on their Windows

login name with new Single Sign-On (SSO) feature

Who can request work?

• Requester can be informed of status of his/her work requests through email, e.g., request accepted, completed, etc.

• When a Work Request is approved, it can be emailed to the assigned technician and/or sent to his/her text pager or cell phone

• You can customize the email/pager messages sent out and include desired data fields from the Work Request

• Uses standard SMTP or MAPI e-mail protocols to send both email and text pages

• No longer requires modem or TAP paging protocol

Email and Paging

• Can disable “Guest” (i.e., anonymous) login to work request web portal

• Can require all Requesters to register for an account• Can approve applications for work request login

accounts• Can lock out specific requesters• Can require passwords for all requesters• Can set password required strength, i.e., minimum

length, use of digits and punctuation, etc.• Can limit Requester to just the Facilities or Departments

they work in• Can allow certain requesters (e.g., managers) to

approve their own requests and automatically generate work orders

• Or eliminate the need for requester login and password by using Windows user name and single-sign on (SSO)

Enhanced Security

• Requesters can be limited to one or more hospitals (Facilities in MM)

• Each hospital can have different service managers to process the incoming work requests

• Hospitals can be stored in the same or different MediMizer databases

• Each hospital can have a different printer to print requests

Multiple Hospitals

• Can use multiple databases for biomed and engineering

• Great Deal! Buy one iRequestManager – use for both departments using MediMizer

• Same copy of MediMizer X3, same web server, same database server

• Work Requesters log into appropriate database to enter and check on work requests

• All data is separate in the two databases: who can request, who services, etc.

• Also works when biomed and engineering are in the same database

Multiple Databases

• If you have iRequestManager working with your web server, you can continue to use the existing forms without any changes

• Can also use legacy iRM to integrate with outside Work Request systems

• Can also use existing installation of the Request Client Program.

• Can generate new legacy request form configurations• Use new Messaging Server application to put

requests into MediMizer X3 SQL Server or MSDE database

• Use new Messaging Server to enter requests in the MediMizer X3 SQL Server or MSDE database

Legacy iRM Features Still Supported

iRequestManager Web DemoPlease ask for a web demo of iRequestManager to see it in action!

Thank you for your interest in the

MediMizer's iRequestManager

Use the contact page to request more information or a demonstration