iR2545i REF ENG R V2 Trouble...Page 2 of 39 Identifying and Isolating Problems You may experience...

of 39

Troubleshooting This Guide describes how to identify and solve problems you may face when operating a machine.

Identifying and Isolating Problems .............................................................................2

Paper Jam Problems .................................................................................................2

Print Quality Problems ...............................................................................................3

Other Problems .........................................................................................................4

Self-diagnostic Display ................................................................................................5

Error Messages .........................................................................................................5

Error Codes .............................................................................................................10

Clearing Paper Jams ..................................................................................................17

Locating Paper Jams ................................................................................................18

Fixing Unit .................................................................................................................19

Inside of the Right Cover .........................................................................................21

Stack Bypass ...........................................................................................................22

Paper Drawers 1 and 2 ............................................................................................23

Paper Drawers 3 and 4 ............................................................................................27

Feeder .....................................................................................................................29

Paper Output Unit .....................................................................................................31

Inner Finisher-B1 (Optional) ....................................................................................33

Clearing Staple Jams ..................................................................................................36

Service Call Message ..................................................................................................39

Restarting the Machine ............................................................................................39

of 39

Identifying and Isolating Problems

You may experience problems while operating the machine. Take a minute to see if there is a simple solution to your problem before contacting your local authorized Canon dealer.

Paper Jam Problems

Paper is jammed.

Cause Paper or an original is jammed in the machine.

Remedy Open all covers remove the jammed paper or original from the machine.

Paper jams occur frequently.

Cause Paper bits are left inside the machine.

Remedy Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper jams. Make sure that all the torn pieces are removed if the jammed paper tears inside the machine.

Cause The paper type setting is incorrect.

Remedy Set the appropriate paper type, weight or size.

Cause The paper guides are incorrectly set.

Remedy Make sure that the paper guides in each paper drawer match the size of the paper loaded. Incorrectly set paper guides may cause frequent paper jams. (Adjust Paper Drawer to Hold the Correct Paper Size)

Cause The paper used is not suitable for the machine.

Remedy Make sure that the paper used meets the paper requirements.

Set Machine up for the correct paper, Special paper Mode may reduce the frequency of paper curls and jams.

Remedy: Check for unsuitable paper conditions.

Do not use severely curled or wrinkled paper.

Cause Paper is preprinted.

Remedy If you are printing on the back side of printed paper, Choose correct paper mode (preprinted paper)

Avoid using paper on which color images have been copied, or paper which has been printed on using a thermal transfer printer (or the reverse side of such paper).

The machine does not become operational after all the jammed paper has been removed.

Cause At least one of the covers is left open.

Remedy Close all the open covers and return all the levers to their original position.

Insert each paper drawer as far as it will go.

of 39

Print Quality Problems.

Originals are not copied clearly- marks or lines on copies

Cause The machine's platen glass/cover is dirty.

Remedy Clean the platen glass and cover.

Cause The feeder scanning area is dirty.

Remedy Clean the slit glass and feeder scanning area.

Black streaks appear on prints.

Cause Fixing unit, or drum is dirty.

Remedy If machine has a Drum, Dev or Fuser Refresh option run the refresh cycles.

NOTE

To attempt solving the above problem, start with a dev refresh followed by the fixing unit, and then the drum.

If the problem persists even after cleaning all of the above parts, contact your local authorized Canon dealer.

Print density is irregular.

Cause The machine's transfer output is not appropriate for the paper used.

Remedy Depending on device, use special modes or select the correct media type. These mode’s enables you to select the machine's transfer output from three levels.

Cause The machine's print speed is too high for the media used.

Remedy Depending on device, use special modes or select the correct media type, These mode’s improves print quality by reducing the machine's print speed, thus allowing more time for the toner to become fixed on the paper.

Dots, lines, or stains appear on prints.

Cause The machine's platen glass/cover is dirty.

Remedy Clean the platen glass and cover.


Remedy Clean the feeder scanning area.

Depending on device, use the Auto Adjustment for Dirty Feeder mode. This mode prevents dirt

of 39

and grime in the feeder from appearing on your copies and prints.

Images are obliquely printed.

Cause The original or paper placed is not aligned to the appropriate guides or edges.

Remedy Make sure that the original and paper are placed properly.

The backside of the prints is smudged.

Cause The transfer roller is dirty.

Remedy Clean the transfer roller.

Toner smudges or bleeds easily on prints.

Cause In a high-humidity environment, excessive moisture inside the machine may cause toner to smudge or bleed on prints.

Remedy Depending on device, switch on special mode designed to prevent excessive moisture inside the machine from adversely affecting prints.

Other Problems.

Staples are jammed.

Cause Staples are jammed in the finisher.

Remedy Remove the jammed staples from the finisher.

Prints are not delivered to the correct paper output tray.

Cause The functions for required tray, has not been selected.

Remedy Select the desired output for required Tray . The prints for the selected functions are delivered to the correct paper output tray.

Black streaks appear on the original after passing through the feeder. Cause The feeder scanning area/rollers are dirty.

Remedy Clean the feeder scanning area and rollers.

of 39

Self-diagnostic Display

The machine displays simple messages and codes that help you understand what is occurring in the machine. Use these messages and codes to identify the actions you need to take to solve problems, when necessary.

Error Messages

If the machine displays an error message, follow the instructions on the touch panel display.

Load A4 Paper

Cause The optimum paper size selected by the Automatic Paper Selection mode is not available in the machine.

Remedy Load the indicated paper size into the machine. If you press start while this message is displayed, prints are made with the currently selected paper size.

Remedy If the message continues to be displayed even after the indicated paper size is loaded, enable the paper drawer for the desired functions.

Cannot complete searching due to timeout. Check the settings.

Cause The machine could not search for destinations within the specified time.

Remedy Increase the time setting for Search Timeout in Register LDAP Server

Cause The machine could not authenticate a user against an authentication server and retrieve attributes about the user from the server within the specified time.

Remedy Increase the time setting for <Timeout Settings> on the Send Function

Authentication Settings page.

Cause An error occurred on the LDAP server side.

Remedy Check that the LDAP server is functioning normally.

Cannot connect to the selected server. Check the settings.

Cause The machine cannot connect to the specified IP address/port.

Remedy Check the gateway address setting.

Remedy Check the server address and port number for the LDAP server.

Remedy Check that the LDAP server is operating properly.

Remedy If <Login Information> is set to 'Use (security authent.)' for the LDAP server, check whether

of 39

UDP (User Datagram Protocol) packages are blocked by the filter.

Cannot connect to the server because timer settings for this device differ to those of the selected server.

Cause The time setting of the LDAP server and the time setting of the machine are more than five minutes apart.

Remedy The machine cannot connect to an LDAP server if the time setting of the server and the time setting of the machine are more than five minutes apart with <Login Information> set to 'Use (security authenticate.)' for the LDAP server. Check the time settings on the server and the machine.

Cannot find the selected server. Check the settings.

Cause The IP address that the machine should connect to cannot be determined.

Remedy Check the DNS (Domain Name System) server settings.

Remedy Check whether the DNS server's DNS settings are correct.

Cause If <Login Information> is set to 'Use (security authent.)' for the LDAP server, the machine cannot determine the host name.

Remedy Check the DNS (Domain Name System) server settings.

Check the TCP/IP.

Cause The machine's TCP/IP is not operating.

Remedy Check the IP address settings (IP address, DHCP, RARP, BOOTP).

Cause The machine and the network cable are not properly connected.

Remedy Check that the network cable is properly connected between the machine and the network.

Check the user name and password or check settings.

Cause The user name, password, or server name for access to Authorized Send is incorrect.

Remedy Make sure that the specified user name, password, and server name are correct.

Cause The user attribute name, administrator's ID, or password for access to Authorized Send is incorrect.

Remedy Check that <Attribute of User Name>, <User Name>, and <Password> on the LDAP Authentication Server Settings page are set correctly.

of 39

Check your document.

Cause Paper or originals are jammed.

Remedy Remove the jammed paper or originals.

Load paper.

Cause The machine has run out of paper. No more prints can be made.

Remedy Load paper

Cause The paper drawer is not fully inserted.

Remedy Insert the paper drawer as far as it will go.

No response.

Cause The server was not running when you tried to send.

Remedy Check the destination.

Cause The network connection was lost when you tried to send. (Either you could not connect to the destination or the connection was lost before the job could complete.)

Remedy Check the status of the network.

Cause A TCP/IP error occurred when you tried to send an e-mail or I-fax.

Remedy Check that the network cables and connectors are properly connected.

No response from the server. Check the settings.

Cause The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low.

Remedy Wait for a while, and try browsing again. If you still fail, try selecting another server.

Out of resources. Wait for a moment, then perform operation again.

Cause You cannot browse the network due to a lack of TCP/IP resources. This maybe because documents have just been continuously sent or are being continuously sent through FTP or Windows (SMB).

Remedy Wait for a while, and try browsing again.

Place the original on the platen glass.

Cause The specified mode requires that the original be placed on the platen glass, but there is no original on the platen glass.

Remedy Place the original on the platen glass.

of 39

Remove the paper from the output tray.

Cause Prints from the previous job remain in the output tray.

Remedy Remove the prints remaining in the output tray. Printing automatically resumes.

Replace the toner.

Cause The toner has run out.

Remedy Replace the toner cartridge with a new one.

Return page 1 to the top, and then press the Start key.

Cause Scanning was stopped due to a problem with the feeder.

Remedy Arrange the originals in page order with the first page on top. Place the originals back into the feeder's original supply tray, and press 0 (Start).

Search condition includes characters that cannot be used with the selected server.

Cause "\" is used in the search criterion.

Remedy Remove "\" from the search criterion, and then search again.

The combination of characters used in the search criterion does not constitute an acceptable search criterion.

There is an unequal number of "(" and ")".

"*" is not placed within "( )".

Remedy Make sure that the characters for the search criterion are combined properly, and then search again.

Cause If <Server LDAP version and character code> is set to Ver.2 (JIS)', characters

other than ASCII Code (0x20-0x7E) are being used.

Remedy Omit characters that cannot be used, and then search again.

Set the IP Address.

Cause No IP address has been set for the machine.

Remedy Specify the IP address, and then turn the machine's main power OFF and back ON again.

The memory is full.

of 39

Cause The scanned document data is too large for the machine's memory.

Remedy Print the already scanned pages and continue scanning the remaining pages.

Remedy Divide the original into smaller batches and scan them one by one.

The number of search results has exceeded limits. If the desired destination is not displayed, change the search conditions and try again.

Cause The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.

Remedy Narrow down the search criteria, and then search again.

Remedy Increase the maximum number of addresses to search.

The platen glass is dirty.


Remedy Clean the feeder scanning area.

There are too many subdirectories.

Cause You have exceeded the maximum number of subdirectory levels allowed.

Remedy The directory level that you are trying to access cannot be specified. Specify a different destination.

The send function currently cannot be used. Confirm with administrator.

Cause All the sending functionalities are disabled.

Remedy Check the following settings:

<Send Restriction Settings> on the Send Function Authentication Settings page

Use Scan to Memory Media in Memory Media Settings

Transmission has been suspended. Contact system manager.

Cause Although [Specify LDAP authentication user address as the sender name] is selected, the machine cannot obtain an e-mail address attribute from an authentication server.

Remedy Deselect [Specify LDAP authentication user address as the sender name].

Cause You tried to send e-mails or I-faxes when the machine is in the User ID Management with the e-mail address of the login user not registered.

Remedy Register the e-mail address for each user when User ID Management is enabled.

of 39

Error Codes

If your copy, sending (TX)/receiving (RX), fax, or print job turns out unsuccessful, check for an error code to identify the problem. Error codes can be found in the log of the System Monitor screen, or are printed on the communication reports.

# 0001 Cause Paper or originals are jammed.

Remedy Remove any jammed paper or originals.

# 0003 Cause Communications that take longer than the preset time (64 minutes) caused the error.

Remedy 1 Reduce the resolution or divide the document into two or more parts, and then try sending it again.

Remedy 2 When receiving a document, ask the sender to either reduce the resolution at which the document is scanned or divide the document into two or more parts before sending it.

# 0005 Cause 1 The recipient did not answer within 35 seconds.

Remedy Confirm that the recipient's machine is able to communicate, and try again.

Cause 2 The recipient's machine is not a G3 fax.

Remedy Check the type of receiving machine with the receiving party.

# 0009 Cause 1 There is no paper.

Remedy Load paper.

Cause 2 The paper drawer is not correctly inserted into the machine.

Remedy Insert the paper drawer properly.

# 0012 Cause The document could not be sent because the recipient's machine was out of paper.

Remedy Ask the recipient to load paper into their fax machine.

# 0018 Cause The recipient's machine did not respond when your machine retried sending documents.

Remedy Confirm that the recipient's machine is able to communicate, and then try again.

Cause The documents could not be sent because the recipient's machine was busy.

Remedy Confirm that the recipient's machine is able to communicate, and then try again.

of 39

Cause The settings on your machine do not match the settings on the recipient's machine.

Remedy Check that the settings on your machine match those on the recipient's machine, and that the recipient's machine is able to communicate. Try sending again.

Cause No pause is inserted in the fax number when sending a fax overseas.

Remedy Insert a pause after the international access code or after the recipient's fax number, and then dial the number again.

Cause Long Distance on the Option screen is set to 'Domestic' when sending a fax overseas.

Remedy Set Long Distance to 'Long Distance (1)', 'Long Distance (2)', or 'Long Distance (3)', and then dial the number again.

# 0037 Cause Documents could not be received because there is insufficient memory available.

Remedy Delete unwanted documents and documents with errors from memory to increase the amount of available memory

# 0059 Cause Your transmission was canceled because the number you dialed was different from the number

registered on the other party's fax machine.

Remedy Check to see that the correct fax number is registered on the other party's fax machine.

# 0099 Cause A job was canceled during transmission to a USB memory media device.

Remedy Try sending again if necessary.

# 0401 Cause The USB memory media device is full or the maximum number of files that can be stored in the

root directory (the top level of the directory tree in the USB memory media device) has been reached.

Remedy Delete unnecessary files in the USB memory media device or organize the files in the root directory by moving existing files to a newly created folder.

# 0403 Cause The job failed because a file with the same name already exists. Generally, if a file with the

same name exists, a number ranging from 1 to 999 is added to the tail of the name to prevent naming conflicts. However, this error occurred because a file with the same number added to its file name already exists.

Remedy Rename the file, and then write the data again.

# 0404 Cause The job failed because the write protect switch of the USB memory media device was on.

Remedy Turn off the write protect switch of the USB memory media device.

# 0406

of 39

Cause The job failed because the USB memory media device was pulled out during transmission.

Remedy Check that the USB memory media device is properly inserted, and then try sending again.

Cause An error occurred while data, such as image data, was being transferred to the USB memory media device. (The connected device may be formatted with a file system that is not supported by the machine.)

Remedy Check the status of the USB memory media device, or make sure that the device is formatted with a file system supported by the machine (FAT16 or FAT32), and then try again.

# 0407 Cause The length of the full path to the specified file (or folder) exceeded the supported limit.

Remedy The full path must not be longer than 120 characters. Change or shorten the file name.

Cause The transmission to the USB memory media device was not properly performed because the length of the full path including the root and file name exceeded the limit.

Remedy The full path must not be longer than 120 characters. Change or shorten the file name.

Remedy Change the folder to which the data is saved.

# 0701 Cause The specified Department ID does not exist, or the password has changed.

Remedy Enter the correct Department ID or password using ® - ® (numeric keys) on the control panel, and try again.

# 0703 Cause The memory for image data is full when sending color documents.

Remedy Wait for a few moments and try again after other send jobs are complete.

Remedy Delete documents stored in memory. If the machine still does not operate normally, turn the main power OFF and then back ON.

# 0705 Cause The send operation was interrupted because the size of the image data is larger than that specified

in <Maximum TX Data Size> in E-mail/I-Fax Settings.

Remedy Change the setting for <Maximum TX Data Size> in E-maiVI-Fax Settings.

Remedy Select a lower resolution.

Remedy If you are using I-fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the data size limit specified in <Maximum TX Data Size>.

Remedy Set Divide into Pages to 'On' on the File Format screen.

# 0749 Cause You could not execute the job because a service call message is being displayed.

Remedy Restart the machine. Restarting the Machine, If the machine does not restore, log a service call

# 0751 Cause The file server is not functioning.

of 39

Remedy Check that the file server is operating properly.

Cause The network is down (the server is unable to connect to the network or was disconnected).

Remedy Check the network status.

# 0752 Cause The SMTP server name and e-mail address are incorrect.

Remedy Check that SMTP Server and E-mail Address in E-mail/I-Fax are set correctly.

Cause The domain name is incorrect.

Remedy Check that Domain Name in DNS Host Name/Domain Name Settings is set correctly.

Cause The SMTP server is not functioning.

Remedy Check that the SMTP server is operating properly.

Cause The network is down.


# 0753 Cause A TCP/IP error occurred while sending an e-mail. (Socket, Select error, etc.)

Remedy Check that the network cable is properly connected between the machine and your computer. If the machine still does not operate normally, turn the main power OFF and then back ON.

# 0755 Cause Jobs cannot be sent because TCP/IP is not functioning correctly.

Remedy Check that TCP/IP Settings in Network Settings is set correctly.

Cause The IP address is not set.

Remedy Check that TCP/IP Settings in Network Settings.

Cause When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Remedy After the machine is turned ON, communication with a network will not start until the time specified in Startup Time Settings in Network Settings elapses.

# 0801 Cause A timeout error occurred while the machine was communicating with the SMTP server to send

an e-mail or send/receive an I-fax.

Remedy Check that the SMTP server is functioning normally, or check the network status.

Cause The SMTP server returned an error while trying to connect. The destination is not correct.

Remedy Check the destination setting.

Cause An error occurred on the server side during transmission to a file server.

Remedy Check that the file server is functioning normally.

# 0802 Cause The name of the SMTP server is incorrect.

Remedy Check that SMTP Server in E-maiVl-Fax is set correctly.

of 39

Cause The DNS server address settings are incorrect.

Remedy Check that Primary DNS Server and Secondary DNS Server in DNS Server Address Settings are set correctly.

Cause The domain name is incorrect.

Remedy Check that Domain Name in DNS Host Name/Domain Name Settings is set correctly.

Cause Connection to the DNS server failed.

Remedy Check that the DNS server is functioning normally.

# 0804 Cause You do not have permission to access the folder.

Remedy Check that the user name and password you specified match the user accounts (user name and password) registered to the computer (file server).

# 0806 Cause An incorrect user name or password was specified when sending documents to a file server.

Remedy Check that the user name and password you specified match the user accounts (user name and password) registered to the computer (file server).

Cause An incorrect destination was specified when sending an e-mail or I-fax.

Remedy Check the e-mail or I-fax address.

# 0808 Cause A timeout error occurred while the machine was communicating with the FTP server.

Remedy Check that the FTP server is functioning normally.


Cause The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server during transmission.

Remedy Check that the FTP server is functioning normally.


Remedy Check the destination setting.

Remedy Check the status and setting of the file server.

# 0810 Cause A POP server connection error occurred while receiving an I-fax.

Remedy Check that POP Server in E-mail/I-Fax is set correctly.

Remedy Check that the POP server is functioning normally.


Cause The POP server returned an error during the connection.



of 39


Cause A timeout error occurred on the server while connecting to the POP server.




# 0813 Cause The login name or password for access to the POP server is incorrect.

Remedy Check that POP Address and POP Password in E-maiVl-Fax are set correctly.

# 0816 Cause You have reached the quota for the number of pages you can scan.

Remedy Reset or increase the page quota or contact your system administrator.

# 0818 Cause You have received data that cannot be processed (the attached file cannot be printed).

Remedy Check the settings and ask the sender to resend the data.

# 0819 Cause You have received data that cannot be processed (MIME information is incorrect).


# 0820 Cause You have received data that cannot be processed (BASE 64 or uuencode is incorrect).


# 0821 Cause You have received data that cannot be processed (TIFF analysis error).


Cause When you are using the Media Print function, printing cannot be performed because you have selected a JPEG or TIFF file with unsupported file formats or a corrupted image file.

Remedy Check the supported file formats of JPEG or TIFF files and select a supported, uncorrupted image file.

# 0827 Cause You have received data that cannot be processed (contains MIME information that is not

supported).


# 0828

of 39

Cause You have received HTML data.

Remedy Ask the sender to use a file format other than HTML and resend the data.

# 0829 Cause Data consisting of more than approximately 1,000 pages is received.

Remedy This machine can store up to approximately 1,000 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.

# 0839 Cause The user name or password for the SMTP Authentication is incorrect.

Remedy Check that User and Password on the Authentication/Encryption Settings screen are set correctly.

# 0852 Cause An error occurred because the main power switch was turned OFF while a job was being

processed.

Remedy Check to see if the main power switch is turned ON. Retry the job, if necessary.

# 0995 Cause The communication reservation was canceled.

Remedy If necessary, try again from the beginning.

of 39

Example of Clearing Paper Jams

If paper is jammed inside a machine, Follow the instructions on the touch panel display. Use this screen to immediately locate and clear the paper jam.

A WARNING

There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.

A CAUTION

When removing jammed originals or paper, take care not to cut your hands on the edges of the original or paper. When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the parts on the inside of the machine. If you cannot remove the paper, please contact your local authorized Canon dealer. When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing with warm water may set the toner and make it impossible to remove the toner stains. When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash immediately with cold water and immediately consult a physician. The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as this may result in burns or electrical shock.

h Open right cover, and follow the label Recover instruction to remove paper. Later When finished, close all covers.

The paper has jammed. System Monitor

of 39

Example of Locating paper jams

After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing.

IMPORTANT After you have cleared all the paper jams, make sure to return all the levers and covers to their original positions. Once you have removed all of the jammed paper, printing resumes.

NOTE When all the paper jams are cleared, the machine automatically recalculates the number of copies or prints to make. You do not need to re-enter the number of copies or prints, even if you are printing multiple sets.

When paper is jammed inside the machine, the machine detects the jammed paper and displays where you can find it. Approximate locations of the jammed paper are indicated with dots on the machine's image. Check for all paper jam locations on the touch panel display and see the appropriate pages below for instructions on how to remove jammed paper.

IMPORTANT Do not turn the machine OFF before clearing all paper jams. If the machine is turned OFF with the jammed paper left inside, the machine may not detect the jammed paper after the machine is turned back ON.

NOTE Jammed paper may not actually be found in the indicated areas. In this case, check other locations and then close all the open covers.

Some machines comes with the Optional Inner or Outer Finishers and Additional Cassettes and Trays

of 39

No. Jam Location

1 Finisher

2 Feeder

3 Paper Output Unit

4 Fixing Unit (Upper Side)

5

Fixing Unit (Lower Side) Inside of the Right Cover

Stack Bypass

6 Paper Drawer 1

7 Paper Drawer 2

8 Paper Drawer 3

9 Paper Drawer 4

Fixing Unit If paper is jammed in the fixing unit, remove the jammed paper as described below.

A CAUTION

The fixing unit and its surroundings are subject to high temperatures. When removing jammed paper, do not touch anything in this area except the jammed paper or the upper cover.


The paper has jammed.

[System Monitor 4

of 39

Follow instructions on control panel and open cover where fuser is located, as per example below.

1 Press the button on the right cover of the main unit, and open the right cover.

Remove any jammed paper protruding from the lower part of the fixing unit.

Pull down the upper cover of the fixing unit by the tab, and remove any jammed paper.

A CAUTION

The fixing unit and its surroundings are subject to high temperatures. When removing jammed paper, do not touch anything in this area except the jammed paper or the upper cover.

Place your hand where the hand symbol is located on the right cover of the main unit, and then gently close the right cover until it clicks into place.

A CAUTION

When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

of 39


Inside of the Right Cover

If paper is jammed inside the machine's right cover, remove the jammed paper as described below.

NOTE Example The 2 Way Unit-B1 is optional for Models in the Canon the image RUNNER


2 Remove any jammed paper.

.Open right cover, and follow the label Recoverinstruction to remove paper. LaterWhen finished, close all covers.

1/1 The paper has jammed. System Monitor

of 39

3

4

Remove any jammed paper.

Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place.

A CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

Trou

bles

hoot

ing


If paper is jammed in the stack bypass, follow the procedure below to remove the jammed paper.

M, Open right cover, and follow the label Recover instruction to remove paper. LaterWhen finished, close all covers.


of 39

Tr

oubl

esho

otin

g

1 Remove all the paper that is not jammed from the stack bypass.


Do not attempt to pull out the jammed paper by force. Doing so may damage the machine. If you find it hard to pull out the jammed paper, remove it from the inside.


Paper Drawers 1 and 2 If paper is jammed inside Paper Drawers 1 and 2, remove the jammed paper as described below.

IMPORTANT The procedure described in this section assumes that the machine is equipped with four paper drawers. The number of available paper drawers may vary depending on the machine configuration.

.Open right cover, and follow the label Recoverinstruction to remove paper. LaterWhen finished, close all covers.

1/1 The paper has jammed. System Monitor

of 39


Remove any jammed paper.

3 Open the paper drawer's right cover, and remove any jammed paper.

4 Press the button on Paper Drawer 1, and pull out the drawer until it stops.

Trou

bles

hoot

ing

of 39

_ , Remove any jammed paper.

6 Gently push the drawer back into the machine until it clicks into place.

A CAUTION

When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.

7 Press the button on the Paper Drawer 2, and pull out the drawer

until it stops. 6


Trou

bles

hoot

ing

of 39

9 10 11

Gently push the drawer back into the machine until it clicks into place.

A CAUTION


Close the paper drawer's right cover.

A CAUTION


IMPORTANT After you have cleared all the paper jams,to their original positions. Once you haveresumes.


A CAUTION


make sure to return all the levers and covers removed all of the jammed paper, printing

of 39

If paper is jammed inside Paper Drawers 3 or 4, remove the jammed paper as described below.

IMPORTANT The procedure described in this section assumes that the machine is equipped with four paper drawers. The number of available paper drawers may vary depending on the machine configuration.


2 Open the right cover of the cassette feeding unit, and remove any jammed paper.



Paper Drawers 3 and 4

of 39

3 Press the button on the Paper Drawer 3 or 4, and pull out the drawer until it stops.


5 Gently push the drawer back into the machine until it clicks into place.

A CAUTION


6 Close the right cover of the cassette feeding unit.

A CAUTION


of 39

7 Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place.



Feeder If paper is jammed in the feeder, remove the jammed paper as described below.

IMPORTANT The Feeder (DADF-AA1/-AB1) is optional for the imageRUNNER 2545/2535/2530/ 2525/2520.

h Paper is jammed in the indicated area. Open the ADF cover to remove the paper. Check the area below ADF also.

111 The paper has jammed. System Monitor

1 Open the feeder cover.

of 39

2 Open the inner cover, holding it by the front tab.

Tab

3 Turn the feed dial and remove any jammed originals.

Do not pull the original forcibly, because it may tear.

Feed Dial

4 Close the inner cover, and then the feeder cover.

A CAUTION

When closing the covers, be careful not to get your fingers caught, as this may result in personal injury.

of 39

5 Lift the feeder and check for any jammed originals left inside.

If you find any jammed originals left in the feeder, repeat the procedure from step 1. Do not pull the original forcibly, because it may tear.

Jammed original

6A CAUTION

When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury.

Be aware that the light emitted from the platen glass may be very bright when closing the feeder.


If paper is jammed in the paper output unit, remove the jammed paper as described below.

ISystem Monitor 161 The paper has jammed.

R Open right cover, and follow the label Recover instruction to remove paper. Later When finished, close an covers.

Close the feeder.

of 39

1 Remove any jammed paper protruding from the output tray.

IMPORTANT Do not attempt to pull out the jammed paper by force. Doing so may damage the machine.



4 Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place.

A CAUTION



of 39

Inner Finisher-B1 (Optional) If paper is jammed in the optional finisher, remove the jammed paper as described below.

1 Remove any jammed paper

protruding from the output tray.

IMPORTANT Do not attempt to pull out the jammed paper by force. Doing so may damage the machine.

2 Open the front cover of the finisher, and then close it.

A CAUTION


System Monitor 111 The paper has jammed.

h Remove jammed paper from output tray Recover and openiclose finisher cover. Later When finished, close an covers.

e e

r • i r • i

of 39


4 Pull out the paper output unit.


If paper is jammed far inside, hold down the inner guide and remove the jammed paper.

6 Return the paper output unit to its original position.

of 39




of 39

Clearing Staple Jams

If staples are jammed inside the optional Inner Finisher-B1, remove the jammed staples as described below.

Stapler is jammed. System Monitor

Fo I low label instruction in the finisher Recover cover to remove staple. LaterWhen finished, close all covers.

1

2

Open the front cover of the finisher.

Grasp the staple case by the green tab to lift and pull it from the stapler unit.

of 39

3 Release the metal part on the front side of the staple case and lift it as far as it will go.

-1 -

A CAUTION When releasing the metal part of the staple case, be careful not to cut your fingers on the staples.

4 Slide and remove the full row of jammed staples remaining in the slot.

Return the metal part of the staple case to its original position.

Make sure that the metal part clicks into place.

5

6 Return the staple case to its original position in the stapler unit.

Make sure that the staple case clicks into place.

of 39

7 Close the front cover of the finisher.

A CAUTION


NOTE As soon as the cover is closed, the stapler unit automatically conducts several dry fires to reposition the staples.

of 39

If error re-occurs, contact the office.

Service Call Message

If any critical error occurs that prevents normal operations, a service call message is displayed on the screen. If the screen similar to the one shown below is displayed, follow the procedures described below.

A Turn the main power switch (on the main unit's left side) OFF & ON again.

If the machine still does not operate normally, contact your service representative with the error code below.

I E000000

Trou

bles

hoot

ing

Restarting the Machine

If a service call message is displayed, restart the machine.

IMPORTANT If the main power is turned OFF, all the jobs in the machine's memory will be erased.

1 Turn OFF the machine's main power.

2 Wait at least 10 seconds and turn the main power back ON.

iR2545i REF ENG R V2 Trouble...Page 2 of 39 Identifying and Isolating Problems You may experience...

Documents

Transcript of iR2545i REF ENG R V2 Trouble...Page 2 of 39 Identifying and Isolating Problems You may experience...