iR1023-Service Guide

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Canon S S e e r r v v i i c c e e G G u u i i d d e e

description

Service Guide

Transcript of iR1023-Service Guide

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Canon

SSeerrvviiccee GGuuiiddee

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imageRUNNER 1023 Series Service Guide

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER 1023/1025 SERIES. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL

DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF

CONFIDENTIAL INFORMATION. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.

Service Guide History November 2006

o Revision 0: Service Guide Released December 2008

o Cover Page changed - This Service Guide can be used for servicing the imageRUNNER 1023 Series and imageRUNNER 1025 Series (Refer to the Dealer Price List for the most up-to-date Item Numbers.)

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imageRUNNER 1023 Series Service Guide Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.comCanon U.S.A. ISG Central website: http://isgcentral.cusa.canon.comCanon Network Access (CNA) website: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. This Service Guide is the property of Canon U.S.A., Inc. © Canon U.S.A., Inc. 2006. All rights reserved. The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide. As an authorized Canon dealership for the imageRUNNER 1023 Series you agree that the imageRUNNER 1023 Series and its related hardware/software accessories will not be exported from the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States. Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to change without notice. The latest version is available online at the ISG Central and e-Support websites noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are for illustration purposes only. Canon and imageRUNNER are trademarks of Canon Inc. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

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Table of Contents

I. Product Overview, Configuration, and Accessories -------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------------ 1

II. Optional Accessories -------------------------------------------------------------------------------------- 2 A. Cabinet-V1---------------------------------------------------------------------------------------------------------------- 2 B. PCL Printer Kit-M1----------------------------------------------------------------------------------------------------- 2 C. Network Interface Adapter IN-E11-------------------------------------------------------------------------------- 2 D. Card Reader-E1--------------------------------------------------------------------------------------------------------- 2 E. Cassette Feeding Module-N1 -------------------------------------------------------------------------------------- 2 F. Cassette-AD1------------------------------------------------------------------------------------------------------------ 2 G. Braille Label Kit-A1---------------------------------------------------------------------------------------------------- 2 H. Configuration------------------------------------------------------------------------------------------------------------ 3 I. Box Contents (for Main Unit)--------------------------------------------------------------------------------------- 4

III. Dealer Sales/Service Authorization ------------------------------------------------------------------- 5 A. Technician/System Engineer--------------------------------------------------------------------------------------- 5

IV. Educational Training --------------------------------------------------------------------------------------- 5 A. Training Overview ----------------------------------------------------------------------------------------------------- 5 B. Who Should Attend --------------------------------------------------------------------------------------------------- 5 C. Course Format ---------------------------------------------------------------------------------------------------------- 5 D. Course Highlights ----------------------------------------------------------------------------------------------------- 5 E. Prerequisites ------------------------------------------------------------------------------------------------------------ 6 F. What You Will Learn -------------------------------------------------------------------------------------------------- 6 G. Course Equipment----------------------------------------------------------------------------------------------------- 6 H. Certification-------------------------------------------------------------------------------------------------------------- 6 I. Training Facilities------------------------------------------------------------------------------------------------------ 6 J. Service Materials------------------------------------------------------------------------------------------------------- 6

V. Servicing Notes ---------------------------------------------------------------------------------------------- 7 A. Recommended System Engineer Requirements ------------------------------------------------------------ 7 B. Power and Plug Requirements ------------------------------------------------------------------------------------ 8 C. Installation Times ------------------------------------------------------------------------------------------------------ 9 D. Soft Counter ------------------------------------------------------------------------------------------------------------- 9 E. Firmware Updates ----------------------------------------------------------------------------------------------------10

1. Upgrading via the Service Support Tool -----------------------------------------------------------------------10 2. Computer Requirements for Downloading Firmware -------------------------------------------------------10

F. License Management System (LMS)----------------------------------------------------------------------------11 G. Consumables-----------------------------------------------------------------------------------------------------------12 H. Periodic Replacement Parts---------------------------------------------------------------------------------------12 I. Consumable Parts ----------------------------------------------------------------------------------------------------12 J. Suggested End User Maintenance ------------------------------------------------------------------------------12 K. Service Tools-----------------------------------------------------------------------------------------------------------12

VI. Suggested End-User Customer Service Offerings----------------------------------------------13 A. Maximum Monthly Copy Volume --------------------------------------------------------------------------------13 B. Warranty Support -----------------------------------------------------------------------------------------------------13

1. End-User Warranty Conditions-----------------------------------------------------------------------------------13 2. Warranty Administration Reduction Program (WARP) -----------------------------------------------------14

VII. Product Technical Support Offerings ---------------------------------------------------------------15 A. Dealer Support Requirements ------------------------------------------------------------------------------------15

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B. Canon USA Support Offerings -----------------------------------------------------------------------------------16 1. Canon USA Technical Support Center-------------------------------------------------------------------------16 2. Internet Support------------------------------------------------------------------------------------------------------18

VIII. Appendix ------------------------------------------------------------------------------------------------------20 A. Specifications ----------------------------------------------------------------------------------------------------------20 B. Warranty -----------------------------------------------------------------------------------------------------------------22

1. Main Unit Limited Warranty ---------------------------------------------------------------------------------------22 2. GPR-22 Drum Unit Limited Warranty---------------------------------------------------------------------------23

C. List of Tables -----------------------------------------------------------------------------------------------------------24

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imageRUNNER 1023 Series Service Guide I. Product Overview, Configuration, and Accessories

A. Overview The imageRUNNER 1023 Series includes the imageRUNNER 1023iF, imageRUNNER 1023N, and imageRUNNER 1023 and are digital models in Segment 2 operating at up to 23 pages-per-minute (LTR). Each model within this Series supports advanced digital copying and printing (standard Canon UFRII LT; optional PCL 5e/6), with built-in color scanning (TWAIN/WIA) capabilities enabling scanned documents to easily convert hard-copy based information into electronic format, and Automatic Duplexing. The imageRUNNER 1023 Series can be connected directly to a workstation using the standard USB 2.0 High Speed port or as a shared network resource through an available Ethernet port (standard with imageRUNNER 1023iF/1023N; option for imageRUNNER 1023). An Automatic Document Feeder is a standard feature with the imageRUNNER 1023iF/1023N models. The imageRUNNER 1023 comes standard with a Platen cover. The imageRUNNER 1023iF model offers color-enabled document Send capabilities and Super G3 Fax capabilities as standard.

imageRUNNER 1023 Series Comparison (Table 1)

Feature imageRUNNER 1023iF

imageRUNNER 1023N

imageRUNNER 1023

Copy Standard Standard Standard

Print

Standard (Canon UFRII LT)

Optional (PCL 5e/6)

Standard (Canon UFRII LT)

Optional (PCL 5e/6)

Standard (Canon UFRII LT) 1

Optional (PCL 5e/6)

Connectivity Standard

(USB 2.0 and 10/100 Base TX)

Standard (USB 2.0 and 10/100

Base TX)

Standard (USB 2.0) Optional

(10/100 Base TX) Color Scan2 Standard Standard Standard Color Send Standard N/A N/A Fax Standard N/A N/A Document Feeder Standard Standard N/A

(Platen Cover only) Auto Duplexing Standard Standard Standard

Memory Capacity 256MB RAM 128MB RAM 128MB RAM

As an Energy Star Partner, Canon U.S.A., Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.3

1 Network printing requires the optional Network Interface Adapter-IN-E11 on the imageRUNNER 1023 model. 2 Color Scanning is available through the USB 2.0 Port. 3 If any options are installed, the printer may no longer be Energy Star qualified.

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imageRUNNER 1023 Series Service Guide II. Optional Accessories

A. Cabinet-V1 The Cabinet-V1 is available for placing the imageRUNNER 1023 Series devices in centralized locations. The Cabinet also provides an additional area where paper and consumables can be stored.

B. PCL Printer Kit-M1 Enables printing in Windows environments using PCL 5e/6 page description languages. For PCL operations, data sent to the imageRUNNER device will be spooled directly to the system’s memory, which provides ample space to temporarily hold data for printing.

C. Network Interface Adapter IN-E11 The Network Interface Adapter IN-E11 is required for the imageRUNNER 1023 device to extend system capabilities to multiple users and allow network printing and Remote UI Capabilities on the network.

D. Card Reader-E1 The Card Reader-E1 manages users with intelligent cards that must be inserted in the system before granting access to functions. Note: The Card Reader Attachment-D2 is required to attach the Card Reader-E1 to the device.

E. Cassette Feeding Module-N1 This option adds an additional 500-sheet paper cassette to an imageRUNNER 1023 Series device for a maximum paper capacity of up to 1,100 sheets. Maximum capacities, sizes and weights are the same as the standard 500-sheet Paper Cassette.

F. Cassette-AD1 The Cassette-AD1 does not add to the paper capacity, but rather serves to replace an existing cassette. This may be utilized if the user wishes to keep an additional cassette on hand to hold a different size paper. Rather than switch to the paper size in the current cassette, they can simply replace the entire cassette with the Cassette-AD1 that contains the desired paper size.

G. Braille Label Kit-A1 The Braille Label Kit-A1 contains transparent Braille labels that affix to each hard key on the control panel except for the numeric keys. The numeric keypad has a protruded dot on the "five key," providing familiar entry for the visually impaired. This kit provides visually impaired users with improved access to copy and fax functions.

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H. Configuration Note: Configurations shown below are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers.

Configuration (Table 2)

Item Item Number4

imageRUNNER 1023iF 0483B003AA

imageRUNNER 1023N 0463B001AA

imageRUNNER 1023 0748B001AA

4 Item Numbers and Part Numbers are subject to change without notice.

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Accessories Cassette Feeding Module-N1 0859B002AA Cabinet-V1 5709A007AA Cassette-AD15 0465B002AA Card Reader-E16 7782A001AA Card Reader Attachment-D2 0421B002AA Basic Card Set 0500A002AA Copy Card Set 1 0499A004AA Copy Card Set 2 0499A005AA Copy Card Set 3 0499A006AA Braille Label Kit-A1 7518A002AA PCL Printer Kit-M1 0490B001AA Network Interface Adapter IN-E117 0485B001BA

Supplies Transparency Type E (100 Sheets / Box) 6101AJ28AA Matte Labels 30 up (100 Sheets / Box) 6101AJ31AA

Consumables GPR-22 Drum Unit 0388B003AA GPR-22 Black Toner 0386B003AA

I. Box Contents (for Main Unit)

imageRUNNER 1023 Series Box Contents (Table 3) • imageRUNNER 1023iF 120V (only for imageRUNNER 1023iF) • imageRUNNER 1023N 120V (only for imageRUNNER 1023N) • imageRUNNER 1023 120V (only for imageRUNNER 1023) • Power Cord Unit (UL Type) • Drum Unit • Modular Cable (UL) (only for imageRUNNER 1023iF) • Quick Start Guide • Basic Operation Guide • CD User Software • Fax Destination Label (only for imageRUNNER 1023iF) • Copier Machine Warranty • Drum Warranty • Installation Checklist • Registration Card • Package Opening Manual Sheet • BOG Data Revising Sheet • Caution For Toner Reloading • Ring Core (for USB Cable) (only for imageRUNNER 1023iF/1023N) • Attaching Ring Core Sheet (only for imageRUNNER 1023iF/1023N)

5 This option does not add to the paper capacity it serves to replace an existing cassette. 6 Requires the Card Reader Attachment-D2 for installation. 7 Option for the imageRUNNER 1023. The Network Interface Adapter IN-E11 must be installed for network printing and Remote UI (User Interface) capabilities.

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imageRUNNER 1023 Series Service Guide III. Dealer Sales/Service Authorization

A. Technician/System Engineer To become authorized and maintain authorization to service an imageRUNNER 1023 Series device, each Dealer location must have at least one employee who has successfully completed the appropriate imageRUNNER Training Program and received certified status.

IV. Educational Training A. Training Overview

The imageRUNNER 1300 Series Training course is a Self-Paced Computer Based Training (CBT) course that includes the imageRUNNER 1023 Series models. The course provides the basic knowledge required to properly operate, maintain, and service the imageRUNNER 1300 Series and the imageRUNNER 1023 Series models. The technician can easily access each of the CBT training modules from the main menu as well as navigate to a specific subject. Technicians can simply maneuver through this course, which focuses on digital technology and disassembly of major components required to repair these machines.

B. Who Should Attend It is highly recommended that all technicians who are required to install and support these products and their accessories successfully complete this training program. Note: In keeping with our current support policy, only those technicians who have successfully completed or who are enrolled in the training program will be entitled to live, phone-based support through our Technical Support Center (TSC). Self-Service Support (software downloads, knowledgebase, support forums, technical publications) will continue to be available through our e-Support website for all Technicians (refer to the Technical Support section for entitlement details).

C. Course Format The course is a Computer Based Training Course (CBT).

D. Course Highlights The following are the course highlights for the training program:

Students may work at their own pace. The Image Formation Process is reviewed. Assembly and Disassembly sequences are structured for students to

perform step-by-step techniques on training machines. Maintenance, Adjustment and Replacement procedures for each major

machine area. Troubleshooting Scenarios are presented for application of knowledge and

skills.

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E. Prerequisites The training course assumes that imageRUNNER Connectivity Quest has already been successfully completed by the student.

F. What You Will Learn You will learn the necessary skills to deliver effective field service as well as the operation of the imageRUNNER 1300 Series and imageRUNNER 1023 Series models, including important disassembly and troubleshooting skills. This course uses some of the latest technology in the interactivity of the disassembly techniques that will have you not only seeing how the machine is disassembled but also allows you to take part in this process.

G. Course Equipment To successfully complete this course, an imageRUNNER 1300 Series device or an imageRUNNER 1023 Series device is strongly recommended. A personal computer (PC) is required with the following system requirements for running the course: • IBM compatible computer • Intel Pentium II 200MHz or greater • Windows 95/98/2000/XP, Windows NT 4.0 • Minimum 32MB RAM • Minimum 8X CD-Rom drive • Sound Card • External or built-in speakers or headphones • Color Monitor set at 800 x 600, High Color

H. Certification Technicians who have previously received certification on the imageRUNNER 1300 Series products will automatically receive certification on the imageRUNNER 1023 Series models. Successful completion of the CBT course will provide certification on the following models: • imageRUNNER 1310/1330/1370F • imageRUNNER 1630/1670F • imageRUNNER 1023iF/1023N/1023

I. Training Facilities This Self-Paced CBT course can be conducted at any facility that is suitable for student learning.

J. Service Materials Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com.

Training Materials (Table 4) Model/Accessory Item Part Number

Service Manual DU7-1207-000 imageRUNNER 1019J/1023iF/1023N/1023 Parts Catalog DU7-3181-000

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imageRUNNER 1023 Series Service Guide V. Servicing Notes

A. Recommended System Engineer Requirements For a Canon copier dealership, a System Engineer8 (SE) is recommended for working with Canon connectivity products and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel • Troubleshooting

In order to successfully perform these tasks, it is crucial that the SE have strong computer skills and working knowledge in the following areas (listed in order of importance): • The major computer platforms (IBM compatible and Macintosh) • Computer hardware (including cabling) • Computer software (including drivers) • Operating systems

o Windows NT 4.0 Workstation/Server o Windows 2000 Professional/Server/Advanced Server o Windows XP Home/Professional (32 bit) o Windows XP Professional x64 (64 bit) o Windows Server 2003 (32 bit and 64 bit versions) o Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 – 10.4.2 (UFR II)

• Network Operating Systems: o Novell NetWare 3.x, 4.x, 5x, and 6.x o Windows NT/2000/2003 o Mac OS X

• Protocols: o TCP/IP o IPX/SPX o NetBIOS o AppleTalk

• Printing • Scanning

8 A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.

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In addition, computer skills and working knowledge in the following areas may also be helpful: • Other computer platforms (mainframe and UNIX) • Networking • Basic electronics

Education/Training, (listed in preferred order), of a successful Canon dealership SE are: • Novell CNA or Novell CNE / Microsoft MCSE certification • A Canon copier Service Technician with two years of experience

centered on connectivity products A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas.

B. Power and Plug Requirements The imageRUNNER 1023 Series requires a NEMA 5-15R receptacle for proper operation. Confirm that a NEMA 5-15R receptacle is available prior to installation.

Power and Plug Requirements (Table 5)

imageRUNNER 1023 Series Main Unit (imageRUNNER 1023iF shown)

NEMA 5-15R Receptacle

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C. Installation Times The installation times shown below are the estimated times required for installation starting from an unpacked condition. It is calculated based on man-hours and is for reference purposes only. Detailed installation procedures can be found in the imageRUNNER 1019J/1023iF/1023N/1023 Service Manual.

Estimated Installation Times (Table 6) Description Estimated Time

Main Unit 10 Minutes Cassette Feeding Module-N19 5 Minutes PCL Printer Kit-M1 20 Minutes10

Network Interface Adapter IN-E11 10 Minutes Card reader-E1 & Card reader Attachment-D2 15 Minutes Estimated Installation Times shown, unless otherwise indicated, are based on a minimum of two (2) experienced technicians.

D. Soft Counter The imageRUNNER 1023 Series uses soft counters. The control panel normally displays six counters when the counter check button is pressed. The counter description can be changed, enabled, or disabled in service mode, except for counter one. The counter one setting cannot be changed under any circumstances. The maximum number of digits displayed is eight. Refer to the Service Manual for complete details on the Soft Counter configurations.

9 End-user installable. 10 Time is increased to 25 minutes when installing to the unit which has Network and Fax functions.

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E. Firmware Updates The main firmware that controls each function and equipment is stored in the Flash ROM directly mounted to the controller PCB, therefore it is essential to use a PC to download the firmware. Firmware can be downloaded for the SYSTEM and BOOT in the main controller, and PCL ROM. Firmware cannot be downloaded for the DC controller. The PCL ROM holds the firmware of the main controller, at times calling for upgrading of the firmware if the PCL ROM is installed.

1.

2.

Upgrading via the Service Support Tool The SYSTEM, BOOT, and PCL ROM, firmware can be downloaded from a service PC via a USB cable, but cannot be downloaded via a network.

Computer Requirements for Downloading Firmware Canon USA strongly recommends that dealers have a computer (desktop or laptop) available for use as a primary service tool to adequately service the imageRUNNER 1023 Series devices. The following are the recommended Desktop PC or Laptop specifications11 to use for the download: • CPU: Celeron 400 MHz or higher • Memory: 128MB or higher of RAM • Free HDD Capacity: 1 GB or more of available hard disk space • Network Connection: 10Base-T/10Base-TX or presence of PCMCIA slot

(for Ethernet card) • CD-ROM Drive (If not equipped, use network to copy from CD-ROM to

PC.) • Operating System: Windows 2000/XP

11 Specifications are subject to change without notice.

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F. License Management System (LMS) Certain optional software features are preinstalled on all new units. To activate the software programs, the feature must be licensed through the License Management System (LMS) server. This replaces the need for additional hardware or dongles to activate new software.

The LMS is a server based software license program. Each purchased software application package contains a license access number certificate with the documentation. The Dealer must enter the license access number and the device serial number into the LMS server to generate a license Key. The LMS Server can be accessed through URL: http://www.canon.com/lms/ir/.

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G. Consumables Main Unit Consumables List (Table 7)

Description Part Number Quantity Estimated Life (copies/prints12) Remarks

GPR-22 Drum Unit 0388B003AA 1 26,900

Waste toner is mounted in the drum unit and the machine stops when a full tank condition is detected.

GPR-22 Black Toner 0386B003AA 1 8,400 Based on 6% coverage.

H. Periodic Replacement Parts The imageRUNNER 1023 Series do not have any periodic replacement parts.

I. Consumable Parts The imageRUNNER 1023 Series do not have any consumable parts.

J. Suggested End User Maintenance The end user should perform the following on a regular basis as necessary so that the machine may be kept in the best operating condition at all times.

Item Maintenance Cycle Pressure plate/platen guide cleaning Copyboard glass/reading glass cleaning/copyboard holder (jump board) cleaning Fixing pressure roller cleaning Transfer roller cleaning ADF roller cleaning Exterior cleaning

As required

Toner cartridge replacement Toner bottle replacement

When the message appears

K. Service Tools In addition to the standard tools used to service this device, the following service tools should also be carried according to its rank when servicing an imageRUNNER 1023 Series device. Service Tools List (Table 8)

Description Rank Part Number Remarks Digital Multimeter A FY9-2002-000 Used for electrical checking.

NA-3 Test Chart A FY9-9196-000 This chart is used when checking and adjusting images.

Rank Description A: Each service person is expected to carry one.

Refer to Chapter 17 in the imageRUNNER 1019J/1023iF/1023N/1023 Service Manual for complete details.

12 Value is based on LTR sized paper.

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imageRUNNER 1023 Series Service Guide VI. Suggested End-User Customer Service Offerings

A. Maximum Monthly Copy Volume

Maximum Monthly Copy Volume / Optimum Performance (Table 9) imageRUNNER 1023 Series

Suggested maximum monthly print/copy volume Up to 30,000 impressions

Optimum performance range (prints/copies per month) Approximately 1,500 to 10,000 impressions

Note: The maximum monthly volume (print/copy) represents the maximum number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis.

B. Warranty Support

1. End-User Warranty Conditions • imageRUNNER 1019/1023 Series Limited Warranty

Ninety (90) days after delivery to the original purchaser or 60,000 prints/copies, or a combination of both, whichever comes first. This warranty covers the Canon brand product accessories. For detailed warranty information, please refer to the Limited Warranty located in the Appendix. Note: No warranty is given on any consumables or consumable parts, such as paper, toner, chemicals, or pick-up rollers.

• GPR-22 Drum Unit Drum Limited Warranty

Full Credit: 5,200 prints or copies (or a combination of both) or 30 days after delivery to the original purchaser, whichever comes first.

Prorated Credit: 21,000 prints or copies (or a combination of both) or 30 days after delivery to the original purchaser, whichever comes first.

For detailed warranty information, please refer to the GPR-22 Drum Unit Limited Warranty located in the Appendix.

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2. Warranty Administration Reduction Program (WARP) Dealers who purchase an imageRUNNER 1023 Series devices will receive WARP credit during the month following their purchase. The credit covers the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. Defective parts with a dealer cost over $300 replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon USA for processing. To request parts reimbursement credit, complete the e-Tag warranty claim form that can be found in the warranty section of the Canon USA’s e-Support Center. Print out the e-Tag form and submit it to the address provided, along with the defective part(s) and a copy of the machine’s service history log. Refer to the Warranty terms and conditions in the Appendix of this Service Guide for complete details for warranty coverage. Your Regional Service Office personnel can answer questions on the WARP program.

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imageRUNNER 1023 Series Service Guide VII. Product Technical Support Offerings

A. Dealer Support Requirements The imageRUNNER 1300 Series Technical Training is required to receive technical support for these imageRUNNER 1023 Series products. Refer to the Canon Technical Support Center (TSC) for further details. In order to ensure that each Dealer receives the highest level of support and in turn resolve the end user’s problems quickly and accurately, here are several recommendations to maximize your technical support request. • The dealer support personnel should check technical documentation

(Manuals, Tech. Pub’s, etc.) and the e-Support website (24 hours a day, 7 days a week) before calling Canon USA’s Technical Support Center (TSC) since your concern may have already been addressed and documented.

• Have your Support ID Number ready when you call the TSC and prepare to be at the location where the engine or application is accessible. This dramatically improves the TSC’s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question. There are many “causes” to various problems, but by being at the location when calling, it takes the speculation out of the troubleshooting process by supplying accurate answers to what the device/application is doing.

• Provide the serial number of the installed engine or application you are troubleshooting. While this is required for access to support, it will also provide the Specialist with information about previous calls for support.

• Be prepared to provide environment specific information and any other site-specific variables.

• Submit and update your profile information such as cell phone number, e-mail address, or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on.

• At the completion of each call, a ticket number is provided. If the Support Specialist does not provide a number, the caller should ask for it.

• A return call from a Dealer Technician/Systems Engineer with a resolution is extremely helpful. The information Canon USA receives from you on what actually resolved the problem is sent to the Support Specialist and enables them to better assist other callers who may have the same problem just addressed. Making certain that all of our support partners get the highest quality technical support as fast as possible makes everyone more productive and ultimately delivers better results and customer satisfaction. Following some of these basic guidelines, and working as a team, helps everyone achieve their support goals.

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B. Canon USA Support Offerings The following support mechanisms were established to deliver high quality, timely technical support services and product information to imageRUNNER dealerships. These support services cover areas such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing.

1. Canon USA Technical Support Center Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service an imageRUNNER 1023 Series device or are enrolled for technical training. Self-Service Support (software downloads, knowledgebase, support forums, technical publications) will continue to be available through the e-Support Center website at http://www.support.cusa.canon.com for all Technicians and Systems Engineers. Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 1023 Series Dealers. The TSC is the single point of entry for this process. Once a call is placed to the TSC and information is logged into the call management system, a case number will be assigned to the call. Every effort is made to resolve the problem during the call. Calls that cannot be resolved during the initial call and require escalation must follow the process below. The status of all escalated cases can be viewed via the e-Support Center or by calling the TSC.

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Canon USA’s TSC support responsibilities are as follows: • All technical support for the end-user is provided solely by the

contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the

reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.

• The Canon USA TSC will be available to all Authorized Dealers, Systems Engineers, and Technicians who have successfully completed the Training Program.

• The TSC will provide technical information regarding all Canon associated hardware and software products.

• The TSC will deploy, as required through proper escalation procedures, all on-site Canon USA Digital Solutions Specialist and Systems Engineers.

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2. Internet Support a) Canon USA e-Support Center Website

Canon USA’s Systems and Technical Support Division provides high quality e-Support via the Internet and is only available for Canon USA Authorized Servicing Dealers. Canon USA’s e-Support is designed to give dealer Systems Engineers and Technicians access to technical support information via the Worldwide Web. The following functions and information can be accessed: • Proactive notification of new releases, patches, Technical

Publications, and other information via e-mail • Search for Technical Solutions with the Integrated Knowledge

Management System through natural language query • Read or download on-line documentation • Download patches and their Readme files • Download Firmware and Software Drivers • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s e-Support Center website at http://www.support.cusa.canon.com. Click on the “Register” button and follow the instructions for registration. This service is available at no additional charge to all authorized dealers.

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b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.

When the end-user is logged onto ISG Central they must select the Systems & Technical Support button to access the Service Guides area of the website as shown below.

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imageRUNNER 1023 Series Service Guide VIII. Appendix

Note: All specifications are for reference purposes only and are subject to change without notice.

A. Specifications

imageRUNNER 1023 Series Main Unit (Table 10) imageRUNNER 1023 Series

Type Monochrome Digital Multifunction Imaging System

Copying Method Laser Dry Electrostatic Transfer

Developing System Dry Single-Component Projection Developing System

Fixing System RAPID Fusing System

Acceptable Originals Sheets, Books, and 3D Objects (up to 4.4 lbs)

Maximum Original Size 8.5" x 14" (Legal)

Maximum Copy Size 8.5" x 14" (Legal)

Minimum Copy Size 3" x 5"

256 MB RAM (imageRUNNER 1023iF) Image Server Memory

128 MB RAM (imageRUNNER 1023N/1023)

Maximum Copy Reservation 5

Scanning Resolution 600 dpi x 600 dpi

Copy/Print Resolution Enhanced 1,200 x 600 dpi

Halftone 256 levels

Paper Feeding 1 cassette, stack bypass, optional Cassette Feeding Module-N1

Manual Bypass Up to 100 Sheets

Paper Capacity 1 x 500 + 100 (Standard 600 Sheets / Maximum 1,100 Sheets)

Acceptable Paper Weight 17lb – 24lb Bond (Cassette),

14lb – 35 lb Bond (Stack Bypass)

Duplexing Std. Automatic Duplexing

Magnification From platen glass: 50% - 200% (in 1% increments)

From DADF: 50% - 200% (in 1% increments)

Preset Red / Enlg 50%, 64%, 78%, 129%, 200%

Multipage Copy Speed Approximately 23 sheets/minute (LTR)

First Copy Speed13 Less than 8 seconds from platen glass, less than 12 seconds from DADF

Warm-Up Time

imageRUNNER 1023iF/1023N: Less than 16 seconds (Main Power Switch On)

imageRUNNER 1023: Less than 13.5 seconds (Main Power Switch On)

1 Second or less (From sleep mode) (Temperature 68°F (20°C), humidity: 65% ; from when the machine turns on the main power switch until the standby display appears.

Maximum Copy Run 1 – 99

Automatic Exposure Auto (Text), Manual (9 Levels)

13 Warm-up/First Copy times may differ depending on the condition and environment of the device..

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imageRUNNER 1023 Series

Dimensions (H X W X D)

Approximately 17-7/8" x 20-1/2" x 18" (453mm x 520mm x 457mm) (imageRUNNER1023iF/1023N)

Approximately 14-7/8" x 20-1/2" x 18" (378mm x 520mm x 457mm) (imageRUNNER1023)

Installation Space (W x D) (Including Optional Card Reader)

Approximately 44” x 38-3/4"” (984mm x 1,117mm)

Weight (Including Drum Unit, Excluding Toner Cartridge)

iR 1023iF/1023N: Approximately 53.1 lbs. (24.1 kg)

With additional cassette: 64.56 lbs. (29.29 kg)

iR 1023: Approximately 48.5 lbs. (22 kg )

With additional cassette: 59.96 lbs. (27.18 kg)

Power Requirements 120V AC, 60 Hz, 5.1 A

DADF (Table 11) DADF (Duplexing Automatic Document Feeder)

DADF ADF (Approximately 20 sheets/minute (LTR)) DADF Paper Capacity Up to 50 sheets (21 lb Bond (80 g/m2 paper)

DADF Paper Weight 13 to 34 lb Bond (50 to 128 g/m2 ) (One-Sided Scanning) 13 to 28 lb Bond (50 to 105 g/m2) (Two-Sided Scanning)

Cassette Feeding Module-N1 (Option) (Table 12) Cassette Feeding Module-N1 (Optional Cassette)

Paper Feeding System Up to 500 Sheets x 1 Drawer (21 lb Bond (80 g/m2)) Paper Size Letter, Legal Power Source From the main unit Dimensions (H x W x D) Approximately 6-1/4" x 20-1/2" x 17-3/8" (158mm x 520mm x440 mm) Weight Approximately 11.46 lbs. (5.2 kg)

Cassette-AD1 (Option) (Table 13) Cassette-AD1 (Optional Replacement Cassette)

Paper Feeding System Up to 500 Sheets x 1 Drawer (21 lb Bond (80 g/m2)) Paper Size Letter, Legal Dimensions (H x W x D) Approximately 3.76 x 19” x 16.31” (95.5mm x 485mm x 414.2mm) Weight Approximately 3.3 lbs. (1.5 kg)

Card Reader-E1 (Option) (Table 14) Card Reader-E1 (Optional)

Available Cards Magnetic, Optical Card Reader Method Magnetic, Optical Readout Magnetic Card Reading Direction Inserting Direction

Store/Replay Replay Power Source From Main Unit Dimensions (HxWxD) Approximately 1-1/4" x 3-1/2" x 4" (32mm x 88mm x 100mm) Weight Approximately 5/8 lbs. (295 g)

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B. Warranty

1. Main Unit Limited Warranty CANON imageRUNNER 1019/1023 SERIES LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 1019/1023 Series product and Canon brand options designed for use with the imageRUNNER 1019/1023 Series product (collectively, the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser (“Purchaser”) or 60,000 prints or copies (or a combination of both), whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product. This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. This warranty does not cover the Canon Drum Unit for the Product, for which a separate warranty is given. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON'S OPERATOR'S MANUAL OR OTHER DOCUMENTATION, (C) INSTALLATION OR REPAIR BY OTHER THAN AUTHORIZED SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS, OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY MANUAL DISTRIBUTED WITH THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

Canon U.S.A., Inc. One Canon Plaz Lake Success, New York 11042-1198a Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

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2. GPR-22 Drum Unit Limited Warranty CANON GPR-22 DRUM UNIT LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 5,200 prints or copies (or a combination of both), whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option, replace it without charge. Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the original purchaser of the Drum Unit or use of it to make 21,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the replacement Drum Unit determined as set forth in the example below. Warranty replacement shall not extend the original warranty period of the Drum Unit. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT. This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced, removed, or altered. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM UNIT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or replacement Drum Unit. Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative. EXAMPLE OF CREDIT Drum Unit inoperative after 10,500 prints or copies (or a combination of both) in less than ONE YEAR of use. Calculation of the Credit may be illustrated by the following example: Calculation: 21,000 – 10,500 10,500 21,000 = 21,000 = 50% of the dealer price of the replacement Drum

THIS WARRANTY APPLIES TO DRUM S SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-1198Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

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C. List of Tables imageRUNNER 1023 Series Comparison (Table 1) ...................................................................1 Configuration (Table 2)................................................................................................................3 imageRUNNER 1023 Series Box Contents (Table 3).................................................................4 Training Materials (Table 4) ........................................................................................................6 Power and Plug Requirements (Table 5) ....................................................................................8 Estimated Installation Times (Table 6) ........................................................................................9 Main Unit Consumables List (Table 7) ......................................................................................12 Service Tools List (Table 8).......................................................................................................12 Maximum Monthly Copy Volume / Optimum Performance (Table 9)........................................13 imageRUNNER 1023 Series Main Unit (Table 10) ...................................................................20 DADF (Table 11) .......................................................................................................................21 Cassette Feeding Module-N1 (Option) (Table 12) ....................................................................21 Cassette-AD1 (Option) (Table 13).............................................................................................21 Card Reader-E1 (Option) (Table 14).........................................................................................21

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