I&R Gumbo – Engaging & Adding Volunteers into the Mix for Disaster Response
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Transcript of I&R Gumbo – Engaging & Adding Volunteers into the Mix for Disaster Response
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I&R Gumbo – Engaging & Adding Volunteers into the Mix for
Disaster Response
United Way 2-1-1
United Way of Northeast Louisiana
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Presenter
Jan Wawrzyniak, 2-1-1 Director
United Way 2-1-1
1201 Hudson Lane
Monroe, LA 71201
Email: [email protected]
Phone: 318.998.9208
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GUMBONoun:
noun gum’-bo def: a spicy chicken or seafood soup thickened typically with okra or rice
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GUMBO
noun: gum’-bo def: any of various fine-grained silty soils that
become waxy and very sticky mud when mixed with water.
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ABOUT UNITED WAY 2-1-1
Internal United Way of Northeast Louisiana service 4 FT staff and 6 PT staff Staff live answers 24/7 2011 annual call volume = 27,000 Serves 15 parishes, total population of 400,000 2-1-1 since 2004
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PURPOSE, PROCESS & PAYOFF
Purpose: To share information about using volunteers for disaster I & R response
Process: Presenter and group participation for 87 minutes
Payoff: Gain ideas and tools for effective use of volunteers.
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LAUGHTER IS GOOD FOR THE BODY!
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HURRICANES KATRINA/RITA VOLUNTEERS
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HURRICANES GUSTAV/IKE VOLUNTEERS
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NOT!!!!
WHAT IS A VOLUNTEER?
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HURRICANES GUSTAV/IKE VOLUNTEERS COMMENTS
“I was so grateful to have the opportunity to do something practical.”
“I saw the advertisement in the paper and thought to myself ,“I can do that.”
“It is a good idea to match the way a person volunteers with her talents. Volunteering gave me the opportunity to do that.”
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PEOPLE VOLUNTEER MOST OFTEN:
Because someone asked!
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BENEFITS OF VOLUNTEERS
“Don’t ever question the value of volunteers. Noah’s ark was built by volunteers; the Titanic by professionals!”
Source: Unknown
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THE VALUE OF VOLUNTEERS
12,000 hours = 38 FTE = > $200,000 (Katrina/Rita volunteers)
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DISASTER VOLUNTEER PLAN
Capacity Job Descriptions Policies Recruitment Training Management
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“MANAGING THE SURGE”
Excerpt:
“A part of the planning process not articulated by existing and experienced 2-1-1s is determining the threshold at which the organization can no longer manage the calls without additional assistance. Deciding the threshold ahead of time will prepare the organization for making the call to request assistance. This decision as a part of a pre-determined plan has two benefits:
(1)It can, in part, alleviate some of the feelings of inadequacy; and
(2)and increase the feeling of managing the disaster rather than it managing the organization.
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“MANAGING THE SURGE” CONT’D
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VOLUNTEER JOB DESCRIPTION
What we offered during Hurricanes Katrina/Rita
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DISASTER VOLUNTEER JOBS
Hurricanes Katrina/Rita
Administrative Services Language Translation Services Cleaning
Services Report Writing
Clerical Services Resource Assistants
Counseling Services Technical Services
Donation Management Services Transportation Services
Food Services Volunteer Matching
Housing Services Volunteer Project Leaders
Information & Referral Services
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DISASTER VOLUNTEER JOBS
Hurricanes Gustav/Ike
Clerical ServicesFood Services
Information & Referral Services Resource Assistants
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VOLUNTEER JOB DESCRIPTION
Job Title: Laugh LeaderSupervision: Reports to Conference PresenterLocation: AIRS Conference, Workshop D-4Purpose: To create envy in neighboring workshops; To de-stress Duties: Lead laughter when directedQualifications: Likes to laugh, laughs a lot, has a unique
laugh, or can laugh on cueTime Required:3 times between 10:30 – 11:45Training: No special training required
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VOLUNTEER POLICIES
Confidentiality Work Conduct
- Code of Ethics- Work Hours- Attendance- Equipment Use
Workplace Environment
- Harassment
- Complaint Procedures- Building Security- Weapons- Drugs/Alcohol/Smoking
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RECRUITING VOLUNTEERSRECRUITING VOLUNTEERS
Katrina/Rita Gustav/Ike
130 from 25 states Virtual volunteers
400+ local volunteers 150 local volunteers
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RECRUITING PLACES
Volunteer Centers
Universities
Civic/Service Clubs
Faith Organizations
AmeriCorps
CERT
Corporate Call Centers
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VOLUNTEER TRAINING
Is abbreviated Includes disaster planning info Spells out expectations of all Subject specific Provides real life /typical examples Includes hands on practice
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VOLUNTEER MANAGEMENT
Scheduling Supervision Record Keeping Termination Stress Management
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HOW TO RETAIN GOOD VOLUNTEERS
Gauge customer satisfaction
- formal evaluations
- exit interviewsListen to volunteers
- suggestion box
- focus groups post disasterDo what they suggest
- feasible, affordable, logical, helpfulThank, thank, thank volunteersRecognize volunteers
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VOLUNTEER THANK YOU
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RESOURCES
Volunteer Job Descriptions – AIRS Disaster Response Team Training Manual
www.airs.org/files/members/AIRS_Disaster_DRTManual.pdf
Volunteer Recruitment Message – Hands on Connect
www.handsonnetwork.org/files/resources/Crafting_a_Volunteer_Recruitment_Message.pdf
Volunteer Surge Management - “Managing the Surge” ww.airs.org/files/public/ManagingSurgeCurriculum.pdf
United Way 2-1-1 Disaster Volunteer Training - AIRS Tool Kit
National Corporation for Community Service www.nationalservice.gov
Community Emergency Response Team (CERT) www.citizencorps.gov/cert
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LAST QUOTE!
“Volunteers are not paid, not because they are worthless, but because they are priceless.”
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THE END!
Q & A Complete evaluations
THANK YOUTHANK YOUTHANK YOUTHANK YOU
Your time and attention is greatly appreciated!