IPP Maximo Standard Reporting Endowed Zone FY 2017 Q4 · 2017. 8. 29. · 25,813 26,638 27,478...

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IPP Maximo Standard Reporting Endowed Zone FY 2017 – Q4

Transcript of IPP Maximo Standard Reporting Endowed Zone FY 2017 Q4 · 2017. 8. 29. · 25,813 26,638 27,478...

Page 1: IPP Maximo Standard Reporting Endowed Zone FY 2017 Q4 · 2017. 8. 29. · 25,813 26,638 27,478 22,905 22,324 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000

IPP Maximo Standard Reporting

Endowed Zone

FY 2017 – Q4

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Table of Contents  (click on a report name to navigate) 

Section 1: Comprehensive Reporting………………………………………………………………………………………………………………………………. …….3 Unresolved Service Requests………………………………………………………………………………………………………………………………….. ……...4 Unresolved Service Requests per Million Square Feet/Facility….…………………………………………………………………………………….. 5 Work by Work Group on Unresolved Service Requests Open > 90 Days………………………………………………………………….……….6 Service Requests by Maintenance Zone and Priority……………………………………………………………………………………………............ 7 Work Orders Open vs. Completed…………………………………………………………………………………………………………………………………… 8 Open PM Work Orders by Priority and Work Group………………………………………………………………………………………………………...9 

Section 2: Service Request Reporting……………………………………………………………………………………………………………….…………………. 10              Unresolved Service Requests………………………………………………………………………………………………………………………………………… 11 

Percent of Unresolved Service Requests within the Organization or Unit (a).............................................................…….. 12 Percent of Unresolved Service Requests within the Organization or Unit (b).............................................................…….. 13 

             Average Days: Phases of Service Requests – Priority 30………………………………………………………………………………………………… 14              Average Days: Phases of Service Requests – Priority 40………………………………………………………………………………………………… 15              Average Days: Phases of Service Requests – Priority 45………………………………………………………………………………………………… 16              Average Days: Phases of Service Requests – Priority 50………………………………………………………………………………………………… 17              Service Request Completion Phase Distribution……………………………………………………………………………………………………………. 18              Service Requests Created vs. Resolved…………….……………………………………………………………………………………………………………. 19 

Section 3: Work Order Reporting………………………………………………………………………………………………………………………………….…….. 20              Work Order Count with Average # of Days to Completion….………………………………………………………………………………………..  21              Work Orders Created by Type……………………………………………………………………………………………………………………………………….. 22              Work Order % Hours by Craft, Work Order % Count by Craft………………………………………………………………………………………… 23              Corrective vs. Preventive Maintenance Labor Hours……………………………………………………………………………………………………… 24              Skilled Trade Hours, Zone Maintenance vs. Other GL Accounts…………………………………………………………………………………….. 25              Work Orders Open vs. Completed………………………………………..…………………………………………………………………………………..….. 26 

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SECTION 1 

Comprehensive Zone Reporting (All Maintenance Zones) 

The graphs represent work that is flowed through the Maximo system and managed within Facilities Management and IPP Projects Administration. Unit and Geneva work is excluded. Maximo Service Requests (SRs) are requests for work or service, and have one or more Work Orders (WOs) related to them. WOs include labor assignments, labor hours, and charges. Standalone WOs (without a SR) are used for Preventive Maintenance (PM) or continuous work. 

Unresolved Service Requests This graph displays the number of unresolved Service Requests by Maintenance Zone and FM Operations, grouped by the number of days unresolved. “Unresolved” includes SRs in the status of Queued, Pending, and In Progress. Each of the three Maintenance Zone graphs includes work managed by the FM Zone(s) and FM Operations. The FM Operations graph includes work managed only by FM Operations within each Maintenance Zone. The unresolved SRs are categorized as being open for 0‐30 days, 31‐60 days, 61‐90 days, or over 90 days from the SR Reported Date (SR created date). 

Unresolved Service Requests per Million Square Feet/Facility This graph shows the average number of unresolved SRs (in statuses of Queued, Pending and In Progress) per million square feet, by Maintenance Zone. It also displays the average number of unresolved SRs per facility for all Zones on the secondary (right) axis. 

Work by Work Group on Unresolved Service Requests Open > 90 days These pie charts display the breakdown of work by Work Group associated to all of the unresolved SRs open greater than 90 days in chart CZR‐1, by Maintenance Zone and FM Operations. The three Maintenance Zone charts categorize the work into WOs belonging to the various Work Groups. The FM Operations chart is categorized by the percent of work managed by FM Operations within each Maintenance Zone. 

Service Requests Created by Maintenance Zone and Priority This graph displays the percentage of the SRs created by Priority Levels comparing the current year to previous year, by Maintenance Zone. 

Work Orders Open vs. Completed This displays the number of WOs open vs. completed by Maintenance Zone, FYTD 2015, 2016, and 2017. It includes WOs related to SRs as well as PM WOs and standalone WOs not related to SRs. 

Open PM Work Orders by Priority and Work Group This shows the total number of open PM WOs by Priority, for each Maintenance Zone and WOs with no Zone associated. The graphs are categorized as being open for 0‐45 days (Current PM WOs), and Over 45 Days (PM Backlog). 

Maximo Mission Statement Provide a tool for facilities service providers to manage (receive, organize, prioritize, schedule, perform) compliance, maintenance, or project work. Collect information to support these work management activities and related activities (billing, reporting, warehousing), and communicate 

this information to stakeholders to aid in decision making. 

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 The charts demonstrate that compared to FY'16, more SRs were resolved or cancelled than SRs created in all 3 Zones.

Unresolved Service RequestsManaged by the FM Zones and Operations

363 415 375 462 368 289 326 393 389 375 287 299

186 156 193169 239

167 131156 187 153

169 111

114 129 104118 111

173 115115 103 92

104 115

352 398 382 392 427 435 514498 403

348299 279

0

200

400

600

800

1000

1200

1400

1600

1800

2000Contract College Maintenance Zone

0 ‐ 30 days 31 ‐ 60 days 61 ‐ 90 days Over 90 days

Total, FY16

523 577 603 619462 374 387 432 524 557 440

657

253 246 302 229317

217 169 170198

271235

184175 132

140123 156

187123 112

99133

174115

345 408390

361 380

383387 361

350375

414 269

0

200

400

600

800

1000

1200

1400

1600

1800

2000Endowed Zone Maintenance Zone

0 ‐ 30 days 31 ‐ 60 days 61 ‐ 90 days Over 90 days

431

1435

688 696 588 500 560 471 400 375 475657

164

166

410171

176173 166

194176 149

160

184112

77

105

153100

102 89 128105 94

87

115209

253

202224

281237 244 271

279260

268

269

0

200

400

600

800

1000

1200

1400

1600

1800

2000SCL Maintenance Zone

0 ‐ 30 days 31 ‐ 60 days 61 ‐ 90 days Over 90 days

Total, FY16

121171 188 171 139

87 105 130193 200 168 152

8465

77 7783

63 3356

70100

10294

3945

36 4249

46 3829

26

5272

55

214223 214

214 218

221221

217

204

205 222230

050

100150200250300350400450500550600

SRs Managed by FM Operationsfor facilities in Contract College, Endowed and SCL Zones

0 ‐ 30 days 31 ‐ 60 days 61 ‐ 90 days Over 90 days

Total, FY16

Total, FY16Since February, the number of CC Zone's unresolved SRs is on a downward trend and is lower than FY'16.

The EN Zone had significantly less unresolved SRs compared to FY' 16 thru March.

The January spike is smaller than the previous year ‐ why?

As of June 30, 2017 CZR‐1

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201217

208

225 226

210 215

230

214

191

170159

199209

220

204 202

178

164 165

180

205

194202

212

448

326

288

265

235245 247

223

204

229

284

0

5

10

15

20

25

30

150

175

200

225

250

275

300

325

350

375

400

425

450

JULY AUGUST SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE

Unresolved Service Requests per Million Square FeetMaintenance Zone Comparison

12 Month Rolling

Total # Unresolved SRs per Facility (All Zones) Contract College Maintenance ZoneEndowed Maintenance Zone SCL Maintenance Zone

# of Buildings per Million Square Feet1Contract College Zone: 63

Endowed Zone: 23SCL Zone: 33

1Data ran from Facilities Inventory as of 4/15/16.

This shows the increase in SRs of the SCL Maintenance Zone for intercession and opening. Outside of these spikes, the needs of the zones are fairly close.

As of June 30, 2017 CZR‐2

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      Work Orders belonging to the corresponding FM Zone Work Group      Work Orders belonging to Asbestos, Contracts, Facilities Management Administration, or Shops Administration      Work Orders belonging to Care of Buildings      Work Orders belonging to FM Operations      Work Orders belonging to other Work Groups outside of the corresponding FM Zone (another FM Zone or IPP Projects)      Work Orders belonging to any Work Group under a Service Request that is classified as a Project      Work Orders that do not belong to any Work Group

Work by Work Group on Unresolved Service Requests Open > 90 daysby Maintenance Zone and FM Operations

66%

13%3%

16%

Contract College Maintenance Zone

See key below

58%

4%

5%

25%

6%

Endowed Maintenance Zone

See key below

28%

44%

28%

FM Operations work by Maintenance Zone

CC ZoneEN ZoneSCL Zone

5%

66%

6%

6%

15%

SCL Maintenance Zone

See key below

Data supporting this category is sent daily to the Zones from OBIEE. Is it being looked at?

As of June 30, 2017 CZR‐3

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   Priority Levels:30 Routine Make all efforts to schedule within five (5) days; begin work by date40 Timely Reponse within one (1) business day; scheduled within five (5) business days; completed within schedule45 Urgent Make all efforts to mitigate problem today; overtime is authorized50 Emergency Imminent threat to people, property, institution; immediate response

55%52%

61%58%

34%31%

19%

22%

16% 17%

41% 40%

8% 8% 7% 8%

15%

19%18% 17%

16% 17%

10% 10%

FY16 FY17 FY16 FY17 FY16 FY17

Contract College Maintenance Zone Endowed Maintenance Zone SCL Maintenance Zone

Service Requests CreatedBy Maintenance Zone and Priority

FY16/FY17

30 40 45 50

Of the Priority 50 Service Requests, 65% in the CC Zone, 62% in the Endowed Zone, and 46% in SCL Zone were initiated by EMCS. After reviewing the SRs that made up these percentages, the majority of them were not an imminent threat people, property, or institution. HVAC SRs made up approximately 79% of the Priority 50 SRs in all zones. This tells us that these SRs may have been set as a Priority 50 solely for the purpose of routing the SR directly to the zone from EMCS. Conclusion: The routing of the SRs from EMCS may need to be re‐evaluated.

The Endowed and Contract College Zones have a consistent mix of priorities year to year, but SCL Zone's Priority 30 SRs went down and 45's went up. Why?

As of June 30, 2017 CZR‐4

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*Includes Work Orders related to Service Requests as well as Preventive Maintenance (PM) Work Orders.

26,456 26,736 26,328 25,99727,661

30,440

27,528

23,938 24,503

26,338 25,401 26,58925,759

25,813

26,63827,478

22,905 22,324

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

55,000

60,000

FY15 FY16 FY17 FY15 FY16 FY17 FY15 FY16 FY17

Contract College Maintenance Zone Endowed Maintenance Zone SCL Maintenance Zone

Work Orders Open vs. Completed*Maintenance Zone Comparison

FY15/FY16/FY17

Created Completed

The Endowed Zone is the only zone trending upward from FY'15 to FY'17 ‐ why?

As of June 30, 2017 CZR‐5

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   *PM data reflects a different time frame in order to align with the PM Program standards.

Open PM Work Orders by Priority and Work Group

70 94

391

177

68138

34

320

9229

24

5

10170 45

50

19

480

50100150200250300350400450500550600650

10 20 30 40 45 10 20 30 40 45

0 ‐ 45 Days (Current PM WOs) Over 45 Days (PM Backlog)

Coun

t of W

Os

Endowed Maintenance Zone

FM Operations Endowed FM Zone

55 84

428

233

14

253

145

612

178

532

7

16

172

3

3

30

27

050

100150200250300350400450500550600650

10 20 30 40 45 10 20 30 40 45

0 ‐ 45 Days (Current PM WOs) Over 45 Days (PM Backlog)

Coun

t of W

Os

Contract College Maintenance Zone

FM Operations Contract College FM Zone

13260

270 275

159

268

98163 164

3

1 11

90

13

1 8

410

50100150200250300350400450500550600650

10 20 30 40 45 10 20 30 40 45

0 ‐ 45 Days (Current PM WOs) Over 45 Days (PM Backlog)

Coun

t of W

Os

SCL Maintenance Zone

FM Operations SCL FM Zone

1622

407

050

100150200250300350400450500550600650

10 20 30 40 45 10 20 30 40 45

0 ‐ 45 Days (Current PM WOs) Over 45 Days (PM Backlog)

Coun

t of W

Os

No Maintenance Zone

FM Operations CC, EN, SCL Work Group

This graph represents WOs written against facilitieswhere no zone is specifiied.

PM Priority Level Definitions10 ‐ Recommended / Best Practice          20 ‐ Service Life 

30 ‐ Reliability40 ‐ Reliability with Consequence45 ‐ Compliance

All Zones have compliance backlog. In the Endowed and SCL Zones, it is assigned to FM Operations; in the Contract College Zone, backlog is assigned to the CC Zone.

As of August 8, 2017* CZR‐6

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SECTION 2 

Service Request Reporting ‐ Endowed Maintenance Zone  

The graphs represent work that is flowed through the Maximo system and managed within Facilities Management and IPP Projects Administration. Unit and Geneva work is excluded. Maximo Service Requests (SRs) are requests for work or service, and have one or more Work Orders (WOs) related to them. WOs include labor assignments, labor hours, and charges. Standalone WOs (without a SR) are used for Preventive Maintenance (PM) or continuous work.  Unresolved Service Requests The graph displays a count of all unresolved SRs (in statuses of Queued, Pending, and In Progress) by the org/unit within the Maintenance Zone. It also shows the total unresolved SRs for the Maintenance Zone by SR Owner Group. ENSR‐1.a and ENSR‐1.b show a breakdown of unresolved SRs within each org/unit, by SR Owner Group.   Average Days: Phases of Service Requests These graphs show the average number of days it takes for a SR in each phase (status change) from New to Resolved, by priority, shown monthly. The phases are: Unit Approval, Zone Acknowledgement, Assignment, and Completion.   Service Request Completion Phase Distribution This graph displays the distribution of the number of days that it took for SRs (that resolved the last month of the previous quarter) to go from "In Progress" to "Resolved" status (Completion phase). This data makes up the “Completion” phase for the last month of the quarter on Graph "ENSR‐2, Average Days: Phases of Service Requests".  Service Requests Created vs. Resolved This displays the number of Service Requests created vs. resolved, by month. It compares the current fiscal year to the previous fiscal year.  

Maximo Mission Statement Provide a tool for facilities service providers to manage (receive, organize, prioritize, schedule, perform) compliance, maintenance, or project work. Collect information to support these work management activities and related activities (billing, reporting, warehousing), and communicate 

this information to stakeholders to aid in decision making. 

10

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Endowed Maintenance ZoneUnresolved Service Requests

0

50

100

150

200

250

300

350

400

450

500

550

600

650

Unresolved Service Requests by Org/Unit

0 ‐ 30 days 30 ‐ 60 days 60 ‐ 90 days Over 90 days

54%

16%

14%

6%

5%4%

Percent of Unresolved Service RequestsBy SR Owner Group

FM Endowed Zone FM Operations IPP EngineeringIPP Projects Grounds PestElevator R5

As of June 30, 2017 ENSR‐1

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Endowed Maintenance ZonePercent of Unresolved Service Requests within the Org/Unit

By SR Owner Group

57%24%

7%

5%4%

AAP

FM Endowed Zone IPP EngineeringPest IPP ProjectsFM Operations GroundsElevator R5

64%13%

10%

5%5%

Arts & Sciences

FM Endowed Zone FM OperationsIPP Engineering PestIPP Projects ElevatorGrounds R5

54%23%

19%

4%

Computer & Information Technology

FM Endowed Zone FM OperationsIPP Engineering IPP Projects

63%15%

10%

8%3%

Engineering

FM Endowed Zone IPP EngineeringFM Operations IPP ProjectsPest ElevatorR5

20%

20%

31%

15%

6%

IPP

Grounds FM OperationsIPP Engineering IPP ProjectsFM CC Zone PestR5 FM SCL Zone

50%

37%

13%

Grad School

IPP Engineering FM OperationsFM Endowed Zone

63%

19%

8%

4%4%

Hotel Administration

FM Endowed Zone FM OperationsElevator IPP ProjectsGrounds IPP Engineering

37%

25%

13%

13%

6%6%

Human Resources

IPP Engineering FM Endowed ZoneFM Operations GroundsIPP Projects FM SCL Zone

As of June 30, 2017 ENSR‐1.a

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Endowed Maintenance ZonePercent of Unresolved Service Requests within the Org/Unit

By SR Owner Group

80%

10%

5%5%

Information Technology

FM Endowed Zone PestFM Operations IPP Projects

61%

7%

7%

7%

7%

7% 4%

Johnson

FM Endowed Zone GroundsPest IPP EngineeringFM Operations IPP Projects

54%

22%

14%

5%3%

Law School

FM Endowed Zone IPP EngineeringFM Operations PestIPP Projects Grounds

77%

7%

8%8%

President

FM Endowed Zone FM OperationsGrounds IPP Projects

64%

19%

12%

3%

Provost

FM Endowed Zone IPP ProjectsFM Operations IPP EngineeringElevator

63%14%

11%

7%4%

Research

FM Endowed Zone IPP EngineeringFM Operations PestGrounds IPP Projects

76%

13%

8%3%

University Library

FM Endowed Zone IPP EngineeringFM Operations IPP Projects

As of June 30, 2017 ENSR‐1.b

13

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Completion - SR status changes from in progress to resolvedAssignment- SR status changes from pending to in progressZone Acknowledgement - SR status changes from queued to pendingUnit Approval - SR status changes from new to queued

ENSR-2

Endowed Maintenance Zone Average Days: Phases of Service Requests - Priority 30

Month/Year SRs were Resolved

July 2016August 2016

September 2016October 2016

November 2016December 2016

January 2017February 2017

March 2017April 2017

May 2017June 2017

Avg

Day

s

0

10

20

30

40

50

60

70

80

18 21 1815 16 15

1916 14 14

1612

48

33 39

55

4238

55

3432

27

51

39

Completion

Assignment

ZoneAcknowledgement

Unit Approval

During FY 2017, the number of days that Priority 30 EN Zone Service Requests were in the "Completion" phase decreased by 29%.

14

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Completion - SR status changes from in progress to resolvedAssignment- SR status changes from pending to in progressZone Acknowledgement - SR status changes from queued to pendingUnit Approval - SR status changes from new to queued

ENSR-2

Endowed Maintenance Zone Average Days: Phases of Service Requests - Priority 40

Month/Year SRs were Resolved

July 2016August 2016

September 2016October 2016

November 2016December 2016

January 2017February 2017

March 2017April 2017

May 2017June 2017

Avg

Day

s

0

10

20

30

40

50

60

6 7 4 4 5 4

87 5

7 6 7

34

25

21

30

24 23

43

28

19

22 24

29

Completion

Assignment

ZoneAcknowledgement

Unit Approval

During FY 2017, the number of days that Priority 40 EN Zone Service Requests were in the "Completion" phase decreased by 33%.

15

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Completion - SR status changes from in progress to resolvedAssignment- SR status changes from pending to in progressZone Acknowledgement - SR status changes from queued to pendingUnit Approval - SR status changes from new to queued

ENSR-2

Endowed Maintenance Zone Average Days: Phases of Service Requests - Priority 45

Month/Year SRs were Resolved

July 2016August 2016

September 2016October 2016

November 2016December 2016

January 2017February 2017

March 2017April 2017

May 2017June 2017

Avg

Day

s

0

10

20

30

40

50

60

4 3 3 3

18

25

18

33

25

22

45

20

26

13

1820

Completion

Assignment

ZoneAcknowledgement

Unit Approval

During FY 2017, the number of days that Priority 45 EN Zone Service Requests were in the "Completion" phase decreased by 55%.

16

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Completion - SR status changes from in progress to resolvedAssignment- SR status changes from pending to in progressZone Acknowledgement - SR status changes from queued to pendingUnit Approval - SR status changes from new to queued

ENSR-2

Endowed Maintenance Zone Average Days: Phases of Service Requests - Priority 50

Month/Year SRs were Resolved

July 2016August 2016

September 2016October 2016

November 2016December 2016

January 2017February 2017

March 2017April 2017

May 2017June 2017

Avg

Day

s

0

5

10

15

20

25

30

35

40

45

3 2 3 2 2 3 2 36

3730

24

35

22 2325

21

1721

2219

Completion

Assignment

ZoneAcknowledgement

Unit Approval

During FY 2017, the number of days that Priority 50 EN Zone Service Requests were in the "Completion" phase decreased by 20%.

17

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Endowed Maintenance Zone ‐ SR Completion Phase* Distributionfor SRs Resolved in June 2017

14%

56%

13% 5%3% 8%

LESS THAN 1 DAY

1‐30 DAYS 31‐60 DAYS 61‐90 DAYS 91‐120 DAYS 121 DAYS OR GREATER

Priority 30 SRs

11%

69%

10% 5%0%

5%

LESS THAN 1 DAY

1‐30 DAYS 31‐60 DAYS 61‐90 DAYS 91‐120 DAYS 121 DAYS OR GREATER

Priority 45 SRs

9%

63%

14%3% 3% 7%

LESS THAN 1 DAY

1‐30 DAYS 31‐60 DAYS 61‐90 DAYS 91‐120 DAYS 121 DAYS OR GREATER

Priority 40 SRs

12%

71%

11% 3% 1% 2%

LESS THAN 1 DAY

1‐30 DAYS 31‐60 DAYS 61‐90 DAYS 91‐120 DAYS 121 DAYS OR GREATER

Priority 50 SRs

Completion Phase: SR status changes from In Progress to Resolved.

As of June 30, 2017 ENSR‐3

18

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0

100

200

300

400

500

600

700

800

900

1,000

1,100

1,200

Endowed Maintenance ZoneService Requests Created vs. Resolved

FY16/FY17

FYTD17 SRs Created FYTD17 SRs Resolved

FY16 SRs Created

FY16 SRs Resolved

As of June 30, 2017 ENSR‐4

19

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SECTION 3 

Work Order Reporting – Endowed Maintenance Zone  The graphs represent work that is flowed through the Maximo system and managed within Facilities Management and IPP Projects Administration, with skilled trade labor only. Unit and Geneva work is excluded. Maximo Service Requests (SRs) are requests for work or service, and have one or more Work Orders (WOs) related to them. WOs include labor assignments, labor hours, and charges. Standalone WOs (without a SR) are used for Preventive Maintenance (PM) or continuous work.  Work Order Count with Average Days to Completion This graph displays the count of all WOs created, for Q1 FY15, FY16, and FY17, categorized by Corrective Maintenance (CM), Preventive Maintenance (PM), and Project Work (PW). It also displays the average number of days for WOs to complete in each category.   Work Orders Created by Type This bar graph is the count of all WOs created by type (CM, PM, and PW) by month, for Q1 FY15, FY16, and FY17.   Work Order % Hours by Craft, Work Order % Count by Craft The first two pie graphs are the percent of labor hours by Craft within the Maintenance Zone, comparing the current fiscal year to the previous fiscal year. The second two pie graphs show the percent of the total WO count by Craft within the Maintenance Zone, for each fiscal year.    Corrective vs. Preventive Maintenance Labor Hours This display the total CM labor hours compared to the total PM labor hours, by month, for Q1 FY15, FY16, and FY17.   Skilled Trade Hours, Zone Maintenance vs. Other GL Accounts This bar graph displays the total labor hours by type (CM, PM, and PW), by month, for the current fiscal year, against the Zone Maintenance GL Account vs. other GL Accounts. The total for the previous fiscal year is also displayed as a comparison.  Work Orders Open vs. Completed This displays the number of WOs in Open statuses vs. Completed status, by month. It compares the current fiscal year to the previous fiscal year.        Maximo Mission Statement 

Provide a tool for facilities service providers to manage (receive, organize, prioritize, schedule, perform) compliance, maintenance, or project work. Collect information to support these work management activities and related activities (billing, reporting, warehousing), and communicate 

this information to stakeholders to aid in decision making. 

20

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0

15

30

45

60

75

90

105

120

135

150

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

FY15 FY16 FY17 FY15 FY16 FY17 FY15 FY16 FY17

Corrective Maintenance Preventive Maintenance Project Work

Average Da

ys to

 Com

pletion

Num

ber o

f Work Orders

Endowed Maintenance ZoneWork Order Count with

Average Days to CompletionFYTD15/FYTD16/FYTD17

Work Orders Average of Days to Completion

For all three types of work, the average days to completion has decreased over the last three years.

As of June 30, 2017 ENWO‐1

21

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1,1721,037

860 916803 872 840

1,339

810 811 706 676 720 723

1,024

690

1,190

695872

1,154

720959

791 805

1,619

1,199

1,210

1,683

1,2781,354 1,350

1,671

891

1,316

1,1791,366 1,205

1,825

1,574

1,843

1,663

1,659

1,595

1,668

1,612

1,962

1,526 1,540

41

129

30

67

21

6223

157

26

85

27

76

15

162 19 105

19

7575

106

83

59

80 53

0

250

500

750

1,000

1,250

1,500

1,750

2,000

2,250

2,500

2,750

3,000

3,250

FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17

July August September October November December January February March April May June

Endowed Maintenance ZoneWork Orders Created by Type and Month

FY15/FY16/FY17

Corrective Maintenance Preventive Maintenance Project Work

Total, FY15

October is high (across all zones) because the October Financial period had more days compared to other Financial Periods.

As of June 30, 2017 ENWO‐2

22

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Endowed Maintenance Zone

4%9%

15%

20%

4%11%

6%

6%

20%

5%

FYTD16 % Hours by Craft

AC&R

Carpenter

Controls

Electric

Estimating

Mason

Maint. Assist

Mechanic

Metal

Paint

Pipe

Trade Assist

4%9%

16%

19%

3%

11%

6%

6%

21%

5%

FYTD17 % Hours by Craft

AC&R

Carpenter

Controls

Electric

Estimating

Mason

Maint. Assist

Mechanic

Metal

Paint

Pipe

Trade Assist

3%7%

7%

12%

46%

2%2%

18%

2%

FYTD17 % Work Order Count by Craft

AC&R

Carpenter

Controls

Electric

Estimating

Mason

Maint. Assist

Mechanic

Metal

Paint

Pipe

Trade Assist

5%

7%

8%

12%

41%

1%2%

21%

2%

FYTD16 % Work Order Count by Craft

AC&R

Carpenter

Controls

Electric

Estimating

Mason

Maint. Assist

Mechanic

Metal

Paint

Pipe

Trade Assist

As of June 30, 2017 ENWO‐3

23

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9,641

7,791

10,1019,187

8,464 8,058

10,726

9,3429,831

8,366 8,639

7,291

10,501

8658

10,635

9,307

12,865

10,1009,094

8,5728,026

10,994

7,863

10,536

1,619

3,157

1,210

4,334

1,278

3,387

1,350 3,784

891 3,421

1,179 3,681

1,2053836

1,574 4,457

1,663

3,829

3,6173,556

3,737

4,321

3,449

3,321

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

11,000

12,000

13,000

14,000

15,000

16,000

FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17 FY16 FY17

July August September October November December January February March April May June

Endowed Maintenance ZoneCorrective vs. Preventive Maintenance Labor Hours by Month

FY15/FY16/FY17

Corrective Maintenance Preventive Maintenance

Total, FY15

As of June 30, 2017 ENWO‐4

24

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4,2204,588 4,878 5,218

4,578

3,464

4,4465,022

6,297

5,069

6,497

5,508

3,572

4,599

3,180

4,121 3,788 3,8264212 4284

3804 3504

44975028

1,665

2,299 1,9591,924

1,662

1,645

1,785

2,146

2,026

1,928

2,530

1,948

1,491

2,035

1,428

1,8601,759 2,036

20512312

18031628

17911373

44

64 85218

230

580

525

435

74

301

164

112

1,797

1,834

1,303

1,8011,873

2,3772444 2071

15201590

17871043

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

July

Augu

st

Septem

ber

Octob

er

Novem

ber

Decembe

r

Janu

ary

Februa

ry

March

April

May

June July

Augu

st

Septem

ber

Octob

er

Novem

ber

Decembe

r

Janu

ary

Februa

ry

March

April

May

June

Zone Maintenance GL Account Other GL Accounts

Endowed Maintenance ZoneSkilled Trade Hours

Zone Maintenance vs. Other GL AccountsFY16/FYTD17

Corrective Maintenance (FYTD17) Preventive Maintenance (FYTD17) Project Work (FYTD17)

Total, FY16

As of June 30, 2017 ENWO‐5

25

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0

250

500

750

1,000

1,250

1,500

1,750

2,000

2,250

2,500

2,750

3,000

3,250

Endowed Maintenance ZoneWork Orders Open vs. Completed

FY16/FYTD17

FYTD17 WOs Open FYTD17 WOs Completed

FY16 WOs Open

FY16 WOs Completed

As of June 30, 2017 ENWO‐6

26