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IPAS Eco-System: Moving from Analysis to Action with the Student Success Plan
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Transcript of IPAS Eco-System: Moving from Analysis to Action with the Student Success Plan
Russ Little, MIS Project Director, Student Success Plan
Now What? Moving From Analysis to Action
Why are we here?
Growing emphasis on Student Success & Completion and its relation to funding Implement & Manage Student Success, Retention & Completion efforts Measure impacts of Student Success, Retention & Completion efforts Collaboration potential in development, deployment, benchmarking & shared best practices
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Integrated Planning & Advising Systems
IPAS
"IPAS is an integrative approach to student success that promotes shared ownership for educational progress among students, faculty, and staff through holistic information and services that contribute to credential completion. The services it encompasses include advising, counseling, progress tracking, and early alerts."
-Educause 2014
(Educause, 2014)
(Educause, 2014)
IPAS Eco-System
People Processes Systems
Why you want IPAS
Improve student retention, success & time to completion
Increase graduation rates, and reduce unneeded credits
Implement systematic, comprehensive advising, counseling and intervention processes
Implement Early Alert intervention processes
Develop and maintain referral sources for addressing student challenges and opportunities
Remove silos between offices that support students, faculty & chairs
Create self help tools to connect students to resources
Create clear plans of action for students
Measure your Impact
“Students don’t do optional.”
- Kay McClenney
Open Source Software “Free like a Puppy”
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How does the IPAS process work?
• Students are Identified
– Demographics, FTIC, First Generation
– Diagnostic Tools, Predictive Models, Alerts
– Student Intakes, Surveys, Assessments, Placement
• Holistic Coaching, Counseling & Advising
– Dashboards, Alerts, Predictions
– Journal, History
– Individual Plans of Action & Academic Plans
• Intervention Techniques & Strategies
– Early Alert (Data, Faculty, Coaches, Staff)
– Student Self Help Tools
– Using Data to Drive Behavior
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Example Outcomes
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Evidence of Impact In Sinclair’s experience, students who are
involved with technology supported (SSP) case management
• Are more likely to complete more courses successfully
• Have higher first term success rates
• Are more likely to return next term
• Are more likely to graduate
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Pathways to Completion (PTC)
• FTIC “At-Risk” Students • Assigned a Student Success Coach (before they register) • Holistic Approach – Academic & Life Issues Through holistic advising, counseling, web-based support systems, and intervention techniques, students are identified, supported and monitored. Supporting Technology Tools Include:
•Case Management Software •Academic Advising Tools (MAP) •Early Alert / Faculty Access (EAL) •Student Interface (Tasks, MAP, Self Help, Schedule) •Student Information System (SIS) Integration •Reporting Tools / Data Collection
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• Active students in the PTC program have a 40% higher average year to year retention rate than students not designated at-risk.
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• The average Year to Year retention of PTC minority students is 51% higher than non PTC (not at-risk) students.
• Minority student’s average year-to-year retention is 84%. (All PTC Students 79%)
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PTC/Transitioned SSP Students
Five times more likely to graduate within 6 years (2005-2011)
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(Educause, 2014)
Student Success Data is Available
Is it being used? By the right people?
Learner Analytics & Alerts
• Identification of Students
– Cohorts, Demographics, FTIC, First Generation
– Placement, Assessment, Survey (Cog & Non-Cog)
– Analytics, Predictive Models, Scores
• Dashboards
– Student, Advisor, Administrator
• Early Alerts
– Events / Triggers
– Analytics / Rules / Traffic Lights
– Faculty / Coach
LA
Advisor / Coach Dashboard
Spend Less Time Hunting for Data, More Time Advising
LMS Integrated Early Alert
Use Early Alert to Engage Faculty in Student Success
LA
The Next Step in Learner Analytics
Predictive Modeling
Examples of Tools & Systems: • PAR (Non – Profit) • Apereo OAAI (Open Source) • Civitas • EAB • D2L
Examples of Predictions: • Applicant Success • Scoring Risk • Term to Term Retention • Course Level Success • Year to Year Retention • Intra-Sessional Success • CBE, DL & Traditional Students • Academic Pathways
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Now What?
Knowing is not enough;
we must apply.
Willing is not enough;
we must do. - Johann Wolfgang von Goethe
Case Management
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Coach Dashboard
Consolidate the Data Advisors / Coaches Need in One Place
Reduce the Barrier to Find & Impact Target Groups
Coaching History
Spend Less Time “Hunting” for Information
Integrated Communications
Send & Journal Messages in One Step
Coaching Contact & Activity
Work as a Team to Support Students
Student Intake
Collect the Data Advisors / Coaches
Really Need
CM LA
Coach Journal
“Speed Notes” Click Instead of Type
Create Value From Interactions &
Provide Structure
Early Alert – Close the Loop
Feedback to Faculty Is Key to Engagement
CM LA
Coach Creates Student Action Plan
Make Specific & Actionable Referrals to Overcome Barriers and
Set Expectations
Reference Guide
Knowledge Base of Supports & Services
SSP Student Interface
Student Action Items / Task List Searchable
Supports & Services
Student Contributes to the “Task List”
Student Action Plan Print / Email / Portal /Mobile
Make the “Next Steps” Pervasive & Track Progress
Prescriptive Academic Advising
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• How do we know what students need to do?
• How do students know what they need to do?
• How do we know students have done what we told them to do?
• Will the students remember to do what we advised?
• How can we help students make the right decisions?
• Do we offer the courses we told students to take?
Advising Challenges
• Create “Ideal Pathways” through the Curriculum (Mix Analytics & Experts)
• Create a clear Individual Academic path for each student
• Remind the student, and everyone who works with the student, what that path is at every opportunity
• Take Action if they stray from the path
• “Default” path should lead to success without having to “Do Options”
MAP – My Academic Plan
Document What Students Are Actually Advised To Do
Pre-Built “Ideal Pathways” Used as Templates
Great Value in Context
Data When you Need to Use It
SSP Student Interface
MAP in Student Portal
MAP Warning in Registration
Take Action When They Stray
The Defaults Should Lead to Success
Inform Them of Impact at the Time of Action
MAP on Faculty Roster
Everyone Should Have the Data to Support the Student to
Completion
Reporting & Measurement
• Case Management
• Early Alerts
• Academic Advising
• Student Progress
• Referrals Made
• Resource Utilization
• Intervention Effectiveness
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Example Reports
Full Database Access for Custom Reports
Manage & Measure Early Alert Efforts
1580
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3296 3388 3654 3659
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5204 5544
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2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 2012-2013
Early Alert Case Counts
Total Students Total Cases
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Match Expectations & Capacity to Ensure Buy-In
18%
25% 22% 23%
32%
27%
38% 42%
45% 48%
50% 47%
14% 11% 10%
7% 4%
23%
19% 18% 17%
8%
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2007 2008 2009 2010 2011 2012
Top Four Reasons for Fall Early Alerts Percentage of Total
Academic Concern Excessive Absences Low Test Scores Never Attended Homework/Quizes
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Communicate Data to Stakeholders
Performance Management
Manage Advising/Coaching
Activity
Advisor / Coach Tactical & Actionable Reports
Empower Advisors & Coaches to Find and
Help Students in Need
Course Capacity Planning
Use Advising Data to Inform Course
Scheduling
Data Driven Decisions are Possible
• Process Improvement
• Performance Management
• Resource Utilization
• ROI of Interventions / Strategies
• Capacity Planning
• Refine the Identification Process
• Tactical / Operational
• Start / Stop Services & Offerings
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IPAS Implementation & Adoption
• IPAS can Make a Difference
• Culture is Key
• Process re-engineering and improvement
• Must address engagement issues head on
• Pilot till you have a compelling story to tell
• Ongoing Process not an Event
• Match Services and Capacity
• Use the Data
(Educause, 2014)
IPAS – Next Steps
• Set Clear Goals
• Inventory your Services & Supports
• Review the Data & Sources
• Develop Capacity & Culture
• Select a Pilot Scenario / Design a Process
• Acquire the Technology That Fits
• Implement Organizationally & Technically
• Train, & Communicate Broadly
• Refine and Repeat
Russ Little, MIS [email protected] [email protected]
http://www.studentsuccessplan.org/
937-512-2696
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IPAS Research & Information
• Educause ECAR
• Community College Research Center
• PAR (SSMx)
• WestEd, NACADA, AACRAO, NASPA …et
• Gateway to College National Network on how SSP/IPAS supports Student Success
http://studentsuccessplan.org/research.pdf
Sources
• The ECAR report Integrated Planning and Advising Services: A Benchmarking Study is available at http://www.educause.edu/library/resources/integrated-planning-and-advising-services-research