IOWAccessIOWAccess

Customer CommentsCustomer Comments

Possible SolutionsPossible Solutions

How’d We Get HereHow’d We Get Here

• East Coast PrejudiceEast Coast Prejudice

• Not in GovernmentNot in Government

• Charity BoardCharity Board

• Unknown AgencyUnknown Agency

• Happy to Hear ComplaintsHappy to Hear Complaints

Customer CommentsCustomer Comments

• ““Do you know WHY that money is not being Do you know WHY that money is not being spent??!?!?!?”spent??!?!?!?”

• Negative CommentsNegative Comments– That’s where I startedThat’s where I started– That’s human natureThat’s human nature– That’s validThat’s valid

• Also got good commentsAlso got good comments– Whoo hoo!Whoo hoo!

• SpreadsheetSpreadsheet

Negative Comments Negative Comments SummarySummary

• No ITE accountabilityNo ITE accountability– Schedule, schedule, scheduleSchedule, schedule, schedule– BudgetBudget– QualityQuality– (no mention of hourly rate)(no mention of hourly rate)

ITE CommentsITE Comments

• ““Yes, we’ve improved; we want to do Yes, we’ve improved; we want to do better”better”

• DAS (ITE) is not State Appropriated DAS (ITE) is not State Appropriated AgencyAgency

• Building on our existing (and future) Building on our existing (and future) infrastructureinfrastructure

My CommentsMy Comments

• Need Two Things to have IOWAccess Need Two Things to have IOWAccess be a success….to build eGovernment be a success….to build eGovernment Access for the Citizens of Iowa.Access for the Citizens of Iowa.– Vendor AccountabilityVendor Accountability

• ITEITE•Agency IT StaffAgency IT Staff•OutsourceOutsource

– Build a “strong basement” to Iowa’s Build a “strong basement” to Iowa’s Information HouseInformation House

Strong Information Strong Information InfrastructureInfrastructure

• - Enterprise Standards/Adherence- Enterprise Standards/Adherence– + Reduces Maintenance Costs+ Reduces Maintenance Costs– + Allows for greater ‘re-use’+ Allows for greater ‘re-use’– - TGB : IOWAccess has no control over - TGB : IOWAccess has no control over

thisthis

• Control through our documents Control through our documents supporting the process, and review supporting the process, and review of those documents.of those documents.

Why ITE NOT the Vendor of Why ITE NOT the Vendor of Choice Choice (When They are Not)(When They are Not)• No Accountability forNo Accountability for

– ScheduleSchedule– ScheduleSchedule– ScheduleSchedule– QualityQuality– BudgetBudget

Solution for Vendor Solution for Vendor AccountabilityAccountability(Accountability to the Council)(Accountability to the Council)• When Funding Is RequestedWhen Funding Is Requested

– Agency Shows Completed Agency Shows Completed Documentation to Interested IOWAccess Documentation to Interested IOWAccess Council MembersCouncil Members

– Council Approves FundingCouncil Approves Funding– Agency negotiates with ITE on Agency negotiates with ITE on

reasonable start date. If not agreed, reasonable start date. If not agreed, then agency gets another vendor.then agency gets another vendor.

What Else Needs to be DoneWhat Else Needs to be Done

• TrainingTraining– ITEITE– CustomersCustomers

• BootcampBootcamp

What This Solution Will Do…What This Solution Will Do…

• ITE gets first ‘crack’ at being the ITE gets first ‘crack’ at being the preferred vendor; builds the strong preferred vendor; builds the strong Iowa Information Infrastructure.Iowa Information Infrastructure.

• Holds Vendor and Agency Holds Vendor and Agency Accountable for ScheduleAccountable for Schedule

• Documentation will hold Vendor and Documentation will hold Vendor and Agency Accountable for Quality and Agency Accountable for Quality and BudgetBudget

Motion to…Motion to…

• Recommend to DASRecommend to DAS– Bootcamp for today’s projectsBootcamp for today’s projects

• IOWAccess Advisory Council ActivityIOWAccess Advisory Council Activity

• Open MeetingOpen Meeting

• Why?Why?– Improved Requirements AnalysisImproved Requirements Analysis– Process RefinementProcess Refinement

Thank You!Thank You!