Iowa Community Action Association’s 2019 Training...

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Iowa Community Action Association’s 2019 Training Conference

July 17-18

West Des Moines Marriott - West Des Moines, Iowa

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Mission

To advocate for policies and services that benefit those striving for economic security.

Vision Iowa Community Action Association is the premier force ensuring those with less achieve more.

Shared Values and Beliefs Community Action is committed to serve the best interests of the poor, thereby serving the best

interests of everyone.

All people can learn and increase their skills and knowledge.

People and communities can change.

Every person and every community has endless potential.

Community Action staff are compassionate and skilled professionals.

We believe in being held to a high standard of excellence and accountability.

Welcome to ICAA’s 2019 Training Conference

Housekeeping Notes

Join the conference app by downloading the Attendify App. Search ICAA Training Conference 2019

On the app be sure to share all your fun conference photos and what you're learning

You can also Tweet and Share @IowaCAA and #ICAAcon19

The Hotel’s Two Rivers Grille Restaurant is open 6:30am -10:00pm

The Hotel’s Two River Lounge is open 6:30am - 12:00am

Hotel shuttle runs 7am-11pm and will travel within two miles of the hotel, as available

Restrooms are located south of the lobby

Hotel check in: 3pm / Hotel check out: 12pm

Proof of attendance sheets are available at each workshop

Workshop materials and feedback surveys will be available on ICAA’s website and mobile app

An overall conference evaluation will be emailed following the conference

Thank you for being here!

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Registration/Information - Foyer 8:00am — 3:30pm

Pre-Conference Meeting

Iowa Commission on Community Action Agencies - Boardroom A 8:30am — 11:00am

Power Grafix Community Action Shirt Sales - Foyer 10:00am — 5:15pm

Silent Auction Fundraiser (final bidding ends 9am 7/18) - Concord AB 11:00am — 5:00pm

Conference Kickoff Luncheon- Concord AB 11:00am — 12:30pm

Welcome

Barb Grant, ICAA Board President and Operation Threshold Executive Director

Lana Shope, ICAA Executive Director

Keynote Address: Looking Forward: Equity, Growth, and Community in a Changing America

Dr. Manuel Pastor, Professor of Sociology and American Studies & Ethnicity, University of

Southern California

Session 1 Workshops 12:50pm — 2:05pm

Infrared & Weatherization Building Clinic - In-the-Field Training (1:00pm-4:30pm)

Advocacy Starts with Us - Concord CD

What Now? How to Navigate Through Unexpected Employment Issues - Salon A

Census 2020: Why it Matters and What You Can Do to Help Get Out the Count, Part 1 of 2 - Salon B

Becoming a STAR Community: Using a Collaborative Approach to Assess Family Stability - Salon C


Crucial Conscious Conversations: Taking Care of You While Taking Care of Business, Part 1 of 2 -

Concord CD

Board Basics: Understanding Financial Responsibility - Salon C

Census 2020: Why it Matters and What You Can Do to Help Get Out the Count, Part 2 of 2 - Salon B

New(ish) to Community Action - Salon A


Ubuntu and Organizational Leadership - Salon A

Community Action & Coordinated Entry: Building Partnerships for the Common Good - Salon B

What the ? Is a Caucus? - Salon C

Crucial Conscious Conversations: Taking Care of You While Taking Care of Business, Part 2 of 2 -

Concord CD

Community Action Night at the I-Cubs 5:30pm

Bullpen Picnic begins at 5:30pm. Game begins at 7:08pm. Full registrants can RSVP

and receive one complimentary ticket when registering for the conference.

Additional, non-refundable tickets can be purchased for family, friends or those

attending only one day of the conference ($15.00 each). The ticket gets you into

the game and all-you-can-eat hot dogs, chips, water and soft drink from 5:30pm -

7:00pm. Cutoff date to order tickets is July 2nd. Transportation is on your own.

Come join your Community Action Colleagues for a fun night at the Iowa Cubs.

CONFERENCE AT-A-GLANCE Wednesday, July 17

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Thursday, July 18

CONFERENCE AT-A-GLANCE

Registration/Information - Foyer 8:00am — 12:30pm

Silent Auction Fundraiser Continued - Concord AB 8:00am — 9:00am

Breakfast Plenary - Concord AB 8:00am — 9:00am

State of the Association

Lana Shope, Iowa Community Action Association

National Update

Courtney Kohler, National Community Action Partnership

Closing of the Silent Auction Fundraiser

Session 4 Workshops 9:15am — 10:30am

Leadership Sustainability & Executive Transition Management - Salon A

Comprehensive Onboarding for New Staff - Concord C

Emotional Intelligence - Salon B

Destination: A Customer-Focused Culture - Salon C

Infrared & Weatherization Building Clinic/Class, Part 1 of 2 - Concord D

Stretch Break / Hotel Check-Out 10:30am — 11:00am

Session 5 Workshops 11:00am — 12:15pm

Signs of the Times: Substance Abuse in the Workplace - Concord C

Engaging the Community to Support Community-Level Work - Salon A

Situational Leadership - Salon B

Providing Essential Services Using a Trauma-Informed Lens - Salon C

Infrared & Weatherization Building Clinic/Class, Part 2 of 2 - Concord D

Together We Can - Celebratory Luncheon - Concord AB 12:30pm — 3:00pm

Presentation: Sound the Rallying Cry! Teach Your Team and Board to Tell Your Story in a

Compelling, Persuasive Way

Dale Bentlage, Chief Strategist and Principal, Juicebox

Awards Ceremony:

Recognition of Network Leaders: CCAP, ELITE & ROMA Professionals

Friend of Community Action Award

State Partnership Award

Robert F. Tyson Memorial Award

Prize Giveaways

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Tuesday, July 18 Detailed Conference Schedule

Keynote Address:

Dr. Manuel Pastor Professor of Sociology and

American Studies & Ethnicity

University of Southern California

Looking Forward: Equity,

Growth, and Community in a

Changing America

Demographic changes and

widening income divides has

the nation wracked by anxiety

about population shifts,

economic uncertainty, and

political polarization. However,

studies have shown that

inequality stunts economic

growth, and if we want to move

forward, work needs to be done

at the local level to bring

together equity and growth.

What will it take to make this

happen? What are the roles of

institutions and communities?

How can we forge

collaboration for change in

policies and practices?

8:00am – 3:30pm

Community Action Shirt Sales

10:00am — 5:15pm

Wear your shirt to

Community Action Night

@ I-Cubs

Welcome:

Barb Grant ICAA Board President and

Operation Threshold

Executive Director

Lana Shope ICAA Executive Director

Infrared & Weatherization

Building Clinic - In-the-Field

Training @ WDM Home

Jay Bowen

Bowen & Associates, LLC Onsite Training @ WDM Home

This will be an onsite training at a

home in West Des Moines where

we will discuss and demonstrate

techniques in applications for

thermal imaging technology to

inspect building envelopes.

These include validation of

structural details, verification of

energy performance (insulation

and air leakage), and location

of moisture intrusion. Explanation

and demonstration will be given

for each application. We will

answer your questions about

infrared cameras, building

science, and their applications

towards building inspections.

Feel free to bring your infrared

camera to this training. Eligible

for 1.75 BPI CEUs. Note: workshop time 1-4:30pm

Advocacy Starts with Us

Roger Pavey

Community Action of Eastern

Iowa

Lana Shope

Iowa Community Action

Association Concord CD

The War on Poverty is on trial in

the court of public perception.

This workshop will look at how

our own assumptions,

statements, and actions can

either transmit or transmute

poverty. Has the War on Poverty

failed? Does our work really lift

people out of poverty? Do we

treat people differently because

they are poor? You will join your

peers in answering the big

Conference

Kickoff Luncheon

Welcome

Keynote Address

11:00am - 12:30pm Concord AB

Join us!

12:50pm – 2:05pm

Session 1 Workshops

Wednesday, July 17 REGISTRATION

in Foyer

Silent Auction Fundraiser

Items Open For Bidding

Concord AB 11:00am – 5:00pm

Continued Thursday

morning, with final

bidding closing

at 9am

All proceeds will benefit

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questions facing our network.

The answer is within the

seemingly small things you do

every day. Learning Objectives:

1. Recognize the myths

surrounding our work 2. Learn

how high quality customer

service can lead to disruptful

change (in a good way)

3. Celebrate the differences of

opinions and approaches within

our network.

What Now? How to Navigate

Through Unexpected

Employment Issues

Emily Ellingson and

Brett Nitzschke

Lynch Dallas, P.C. Salon A

Do you feel lost when presented

with an employment matter you

were not expecting? Do you

have more questions than

answers each time a new

employment issue arises? This

interactive workshop will cover

everything from a general

overview of FMLA/ADA

interaction to handling

employee investigations and

discipline. Come prepared to

ask questions and evaluate

hypothetical examples.

Learning Objectives: 1. Properly

evaluate employment situations,

including issue spotting and

determining appropriate steps 2.

Understand how to properly

respond to a FMLA/ADA

employment matter.

3. Process through an

investigation into employee

conduct and the consideration

of whether to issue discipline.

Census 2020: Why it Matters and

What You Can Do to Help Get

Out the Count, Part 1 of 2

National Community Action

Partnership Salon B

The Community Action

Partnership was recently

awarded a grant though a

grant though a national funder

Crucial Conscious Conversations:

Taking Care of You While Taking

Care of Business, Part 1 of 2

Donna Miller, Carrie Sodders and

Myra Thompson

Mid-Iowa Community Action, Inc. Concord CD

In this workshop, we will explore

the dynamics of conversations

when emotions are strong, the

stakes are high, and opinions

vary. Together, we will share our

agency practices based on our

study of the book Crucial

Conversations by Kerry Patterson,

Joseph Grenny, Ron McMillan,

and Al Switzler. This workshop will

also blend the Conscious

Discipline brain state model and

what powers and skills we have

access to in order to shift

unhelpful thinking as we interact

with others every day. Learning

Objectives: 1. Examine our own

leadership style under stress 2.

Understand how the Brain States

Model can support effective

communication 3. Learn how to

create a culture of safety when

giving and receiving feedback/

input when the stakes are high,

emotions are strong, and opinions

vary.

Board Basics: Understanding

Financial Responsibility

John Brandt, Jane Drapeaux, and

Jim McGoldrick

Hawkeye Area Community

Action Program, Inc. Salon C

Community Action Agencies

have numerous funding streams

supporting their mission, and with

each, come regulations and

fiduciary responsibility. Learn one

agency's approach for preparing

their governing board to

understand and implement

sound fiscal oversight. You will be

introduced to training the

agency created to teach

board members basic financial

collaborative to deploy training

and technical assistance across

the Community Action Network

focused on the 2020 Census

and reaching hard to count

communities. This workshop will

address the current status of the

US Census, how Community

Action Agencies can be

involved, share information,

address questions, and provide

attendees techniques on

engaging with customers on the

Census. Get Out the Count

efforts are vital to the 2020 US

Census and getting an

accurate count, especially in

hard to count communities, is

critical.

Becoming a STAR Community:

Using a Collaborative Approach

to Assess Family Stability

Amy Becker, David Hagen and

Kim Guardado


Action Program, Inc

Cindy Fiester

Linn County Public Health Salon C

Social Triage Assessment and

Response (STAR) is a community

assessment tool developed

locally following ROMA scales

used by community partners to

provide family assessments. We

will discuss the process used in

Linn County to develop

community based ROMA scales

measuring family status from In-

Crisis to Thriving. Learning

Objectives: 1. Discuss the

importance of family assessment

at a community level 2. Identify

community partners that may

want to, or should be,

involved in development of

collaborative family stability

assessment tool 3. Discuss the

process used to develop a

community-based family level

screening tool.

2:20pm – 3:35pm

Session 2 Workshops

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way of being, and the Mutual

Learning Model and how they

apply to leadership. Learning

Objectives: 1. Understanding of

Ubuntu and how it applies to

leadership 2. Understanding of

"Our Way of Being" and how it

applies to leadership 3.

Understanding of Unilateral

Control vs. the Mutual Learning

Model.

Community Action &

Coordinated Entry: Building

Partnerships for the Common

Good

Dusty Noble


Action Program, Inc.

Jamey Whitney

Upper Des Moines Opportunity,

Inc. Salon B

The Coordinated Entry system is

a national effort to end

homelessness by encouraging

communities to work together.

The basic idea is to take those

who are experiencing

homelessness and house them

as soon as possible using rapid

re-housing resources. These

resources come by way of HUD

funding through programs like

the Emergency Solutions Grant

(ESG), Continuum of Care

Funding (CoC) and other

federal funding streams. The

Coordinated Entry system is a

statewide system, meaning that

no matter where in the state, or

how they present, everyone

experiencing homelessness is

treated equally and offered the

same housing resources. This

workshop will provide an

overview of the Coordinated

Entry System in Iowa and how

Community Action Agencies

have been involved. learning

Objectives: 1. Understand the

core concepts of the

Coordinated Entry 2. Understand

Coordinated Entry in the Iowa

Balance of state 3. Understand

how Community Action can

concepts key to understanding

the reports, as well as how to

read and analyze financial

reports. This workshop will

provide examples of an

agency-wide budget, Balance

Sheet, Fund Status report, CFO

Compliance report, and more.

Census 2020: Why it Matters

and What You Can Do to Help

Get Out the Count, Part 2 of 2


Partnership Salon B

Continued from Session 1.

New(ish) to Community Action

Tiffany Keimig


Association Salon A

This workshop will be an

orientation to the Community

Action Network, targeted

towards individuals who have

been involved with Community

Action for less than five years.

Participants will learn about the

history of Community Action,

key programs, national

partners and Iowa’s local

network. Participants will also

play a game to review content

and acronyms!

Ubuntu and Organizational

Leadership

Brian Dunn

Sieda Community Action Salon A

Ubuntu (oo-boon-too) is a

concept that, in Desmond

Tutu’s words, “…is the essence

of being a person. It means

that we are people through

other people.” This workshop

puts forth a leadership

approach based on the idea

of Ubuntu, seeing people as

people, and mutual learning.

Participants will gain a better

understanding of Ubuntu, our

3:50pm – 4:50pm

Session 3 Workshops

benefit from participating in the

Coordinated Entry process.

What the ? Is a Caucus?

Lana Shope


Association Salon C

This is the year for what is known

as the FIRST IN THE NATION caucus

and it happens right here in

Iowa. Come to this workshop to

learn about the caucus process

and why YOU should care. We

will have some fun learning how it

all works and equip each of you

with what you need to know,

even if you have never been to a

caucus before. Go Blue, Go Red,

Just Go Caucus!

Crucial Conscious Conversations:

Taking Care of You While Taking

Care of Business, Part 2 of 2

Donna Miller, Carrie Sodders and

Myra Thompson,

Mid-Iowa Community Action, Inc. Concord CD

Continued from Session 2.

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Community

Action Night at the Iowa-Cubs

Wear a Community Action

shirt to the game!

Wednesday, July 17

Bullpen Picnic 5:30pm-7:00pm

Game 7:08pm

One ticket included

with Full Registration RSVP required through

conference registration

Cutoff date to order tickets is July 2nd

Ticket gets you into the game and

all-you-can-eat hot dogs, chips,

water and soft drink.

Transportation is on your own.

Carpooling Encouraged.

Come join your

Community Action

Colleagues for a fun night

at the Iowa Cubs!

Learning Objectives: 1. Identify

organizational readiness level for

executive transition 2. Understand

the purpose and importance of

being prepared for leadership

transitions 3. Know the executive

transition management process.

Comprehensive Onboarding

for New Staff

Helen Benker and Myra

Thompson

Mid-Iowa Community Action, Inc. Concord C

As a starting point, Mid-Iowa

Community Action will share how

(and why) they choose to do a

comprehensive 2.5 to 3 days of

orientation for new staff before

they are sent to their specific job

sites. This method assures

continuity, accuracy, and timely

completion of critical

administrative pieces. In addition,

a unique Head Start program

onboarding process that any

program could redesign for their

own programmatic onboarding

purposes. Attendees will be

encouraged to share their best

onboarding practices as well.

Learning Objectives: 1.

Participants will have a chance to

explore an alternative to one-on-

one onboarding

2. Hear about a unique Head

Start program onboarding

process that any program could

redesign for their own purposes 3.

Share what works for you.

Silent Auction

Fundraiser Continued

Concord AB

Final Bidding 9:00am

@ end of

Breakfast Plenary

Breakfast Plenary 8:00am - 9:00am

Concord AB

State of the Association Lana Shope

Iowa Community Action Association

National Update Courtney Kohler

National Community Action Partnership

Closing of the Silent Auction

Leadership Sustainability &

Executive Transition

Management

Courtney Kohler

National Community

Action Partnership Salon A

Is your agency and board

prepared for the next executive

transition? Creating an

organization that can sustain

leadership transitions is

important to continued success.

This workshop will cover why this

is important, associated

organizational standards, and a

process for effective transition

management. Participants will

leave with a sense of

organizational readiness and

ways to prepare back at the

agency.

9:15am – 10:30am

Session 4 Workshops

Thursday, July 18 8:00am – 12:30pm REGISTRATION

in Foyer

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Signs of the Times: Substance

Abuse in the Workplace

Kitty Bogle and Ilene Johnson

Sieda Community Action Concord C

This workshop focuses on the top

four most abused substances in

Iowa. The facilitators will cover

drug signs and symptoms and the

prevalence of the problems of

substance abuse in the

workplace. They will also focus on

the ripple effect of substance

abuse to others. And finally, they

will introduce participants to the 4

-Step Approach in addressing

substance abusing employees.

Learning Objectives: 1.

Understand who can develop a

substance abuse problem.

2. Recognize “red flags” that

indicate possible substance

abuse 3. Recognize ways

employees with substance abuse

effect the organization and

others.

Engaging the Community to

Support Community-Level Work

Courtney Kohler


Partnership Salon A

Community-level needs are

complex and often cannot be

met through efforts of a single

organization. Therefore, formal

and informal partnerships,

ongoing community planning,

advocacy, and engagement of

people with low incomes is critical

to addressing the needs and

revitalizing communities. This

workshop will cover the elements

of community level work and the

importance of identifying

and engaging key stakeholders

to achieve change at the

community level.

Emotional Intelligence

Lisa Schaefer

Shine with Schaefer, LLC Salon B

We are all born with an inherent IQ

that cannot be changed,

regardless of efforts to increase it.

But we do have control over our

EQ – the emotional intelligence

quotient. The generally accepted

definition of EQ is the extent to

which one manages emotions and

thoughts, copes with and responds

to pressure, and is able to read the

social cues of others in relationships

or groups. So how can we

recognize, improve and utilize our

own EQ to succeed? This workshop

addresses the concept of EQ and

its components, “measuring” EQ

skills, and understanding the

impact of EQ in the workplace.

Learning Objectives: 1. Understand

what EQ is and how to use it to

succeed 2. Practice recognizing

high and low EQ skills 3. Explore

four EQ skills.

Destination: A Customer-Focused

Culture

Brian Dunn

Sieda Community Action

Roger Pavey

Community Action of Eastern IA

Lana Shope


Association

Jamey Whitney

Upper Des Moines Opportunity, Inc. Salon C

How does the agency

environment impact a customer's

experience with your agency?

What does it mean to be

responsive to customer needs? This

workshop will get our network

discussing and reflecting on how

we can continuously improve upon

customer service. You'll be talking

with your peers and hearing from

other agencies

about what they have done to

build an organizational culture

that is open to new and

innovative ideas to meet the

needs of customers.


Building Clinic/Class Part 1of 2

Jay Bowen

Bowen & Associates, LLC Concord D

This workshop will discuss

numerous applications for

thermal imaging technology

currently being used to inspect

building envelopes. These

include validation of structural

details, verification of energy

performance (conduction and

air leakage), location of

moisture intrusion, and

identification of structural and

system degradation of roofs and

facades. Examples will be given

for each application and the

basic conditions required will be

described. Applying infrared

cameras brings opportunities

and advantages to the

diagnostics of building related

applications. Beyond the basic

operation of the camera,

applying this science results in

many avenues for investigative

techniques. We will review the

understanding of some building

inspection standards and the

implications. We will answer your

questions about infrared

cameras, building science, and

their applications towards

building inspections. Feel free to

bring your infrared camera to

this workshop. Eligible for 1.5 BPI

CEUs.

10:30am — 11:00am Break / Hotel Check-Out

11:00am – 12:15pm

Session 5 Workshops

Thursday, July 18

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Situational Leadership

Lisa Schaefer

Shine with Schaefer, LLC Salon B

For the first time ever, there are

four generations in the

workforce and it is creating all

kinds of new issues. Each

generation - the Baby Boomers,

Generation X, the Millennials

and the Post-Millennials or

iGeneration - bring a different

perspective to the workplace.

Unless bridged, these

differences can be frustrating

and will impact an

organization's bottom line. What

are each generation's core

values? What do they expect of

their leaders and how do they

define success? In this engaging

workshop, we answer these

questions and much more. Filled

with concrete examples and

entertaining front line stories, this

presentation will show all

attendees we are all "different"

and how to make the most out

of our cross-generational

differences. Providing Essential Services

Using a Trauma-Informed Lens

Tiffany Conroy and Rhonda

Rairden Nelson

Iowa Department of Public

Health Salon C

This workshop will provide a

basic overview of the

prevalence of trauma and

adversity in individuals' lives and

discuss the impact that trauma

has on health and wellbeing.

Strategies will be given to begin

working with consumers utilizing

a trauma-informed lens. earning

Objectives: 1. Identify the

prevalence of traumatic

experiences among the general

population 2. Discuss the impact

of trauma on health and

wellbeing 3. Provide effective

strategies for working with

individuals who have

experienced trauma.


Building Clinic/Class, Part 2 of 2

Jay Bowen

Bowen & Associates, LLC

Concord D

Continued from Session 4

Together We Can - Celebratory Luncheon 12:30pm — 3:00pm

Concord AB

Sound the rallying cry! Teach your team and board to

tell our story in a compelling, persuasive way.

A board member runs into a casual acquaintance at the

farmers market who also happens to be a potentially large donor.

One of your employees has a neighbor who is a state legislator. A

volunteer has dozens of friends they could bring along to volunteer

with them. Will each of these people convey our brand story

persuasively? If you are like most people, you winced at the question

before you answered it, hoping they would be up to the task. Each

day, a lot of important people; employees, board members, and

volunteers propel our organizations forward. These advocates have

daily opportunities to communicate with key audiences like donors,

legislators, potential employees and members of the public. Getting

them all to communicate a cohesive message is critical to our

success. How do you teach them to craft a powerful brand story?

Dale Bentlage with Juicebox Interactive will lead us In this fun and

interactive presentation, you'll learn the elements necessary to create

a powerful brand story. You will learn how to empower our brand

advocates with a storytelling framework that endows them to

confidently tell our story in a simple, powerful and personal way.

Awards Ceremony:

Recognition of Network Leaders: CCAP, ELITE & ROMA Professionals

Friend of Community Action Award

State Partnership Award

Robert F. Tyson Memorial Award

Prize Giveaways

SAVE-THE-DATE

Conference July 14 -16, 2020

Location TBD

By Turning in your Lanyard and

Nametag when you arrive at

the Celebratory Luncheon.

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ICAA Team:

Zsanette Buchanan, Executive Administrative Assistant

Tiffany Keimig, Director of Training and Technical Assistance

Lana Shope, Executive Director

1620 Pleasant St. Suite 214

Des Moines, IA 50314

Phone: 515-244-0307

www.iowacommunityaction.org

ICAA Board of Directors for supporting the conference and

encouraging board and staff participation.

Anne Bacon, IMPACT Community Action Partnership, Inc.

Jane Drapeaux, Hawkeye Area Community Action Program, Inc.

Brian Dunn, Sieda Community Action

Brenda Fry, South Central Iowa Community Action Program, Inc.

Dick Goerdt, North Iowa Community Action Organization

Barb Grant, Operation Threshold

Chad Jensen, New Opportunities, Inc.

Jean Logan, Community Action Agency of Siouxland

Ron Ludwig, MATURA Action Corporation

Arlene McAtee, Mid-Iowa Community Action, Inc.

Wendy Mueller, West Central Community Action

Roger Pavey, Community Action of Eastern Iowa

Dick Sievers, Mid-Sioux Opportunity, Inc.

Jamey Whitney, Upper Des Moines Opportunity, Inc.

Trisha Wilkins, Northeast Iowa Community Action Corporation

Sheri Wilson, Community Action of Southeast Iowa

John Wilson, Operation: New View Community Action Agency

ICAA Conference Planning Committee for assisting ICAA with

brilliant ideas for this year’s conference and for your ongoing

contributions throughout the planning process and at the event.

Amber Ahrens, IMPACT Community Action Partnership, Inc.

Jacky Bresnahan, Northeast Iowa Community Action Corporation

Keri Burian, Hawkeye Area Community Action Program, Inc.

Lorie Easter, Division of Community Action Agencies, IA

Department of Human Rights

Tamika Fisher, Operation Threshold

Tammy Hotek, Sieda Community Action

Sheri Mertz, New Opportunities, Inc.

Wendy Mueller, West Central Community Action

Greg Pieper, Division of Community Action Agencies, IA

Department of Human Rights

Kendra Rensink, Mid-Sioux Opportunity, Inc.

Myra Thompson, Mid-Iowa Community Action, Inc.

Tom Wiebenga, Community Action of Eastern Iowa

Our Sponsors for their support in bringing high quality professional development opportunities to the Community Action network.

Gold Sponsor:

Bronze Sponsors:

Silver Sponsor:

Thank You To:

Division of Community Action Agencies within the Department

of Human Rights for partnering to empower staff and board

members with the skills and knowledge to help people,

change lives.

Platinum Sponsor:

Iowa Community Action Association’s 2019 Training...

Documents

Transcript of Iowa Community Action Association’s 2019 Training...