INVESTORS’ MEETING — ORLANDO, FL
description
Transcript of INVESTORS’ MEETING — ORLANDO, FL
1 2005 Express Scripts, Inc.All Rights Reserved
INVESTORS’ MEETING — ORLANDO, FLApril 28, 2005
2 2005 Express Scripts, Inc.All Rights Reserved
Statements included in this presentation or in the oral comments made as part of this presentation may contain forward-looking statements, including but not limited to statements of the Company’s plans, objectives, expectations or intentions, that involve risk and uncertainties.
The Company’s actual results may differ significantly from those projected or suggested in any forward-looking statement due to a variety of factors, which are discussed in detail in the Company’s filings with the Securities and Exchange Commission.
Forward-Looking Statements
3 2005 Express Scripts, Inc.All Rights Reserved
AgendaExpress Scripts’ Value Proposition
Express Scripts’ Value Proposition
Engaging the Market
Multi-Faceted Growth
Managing the Supply Chain
Providing a Cost-EffectiveSolution for Specialty Drugs
Break
Adding Value ThroughService Performance
Medicare: An Opportunity for Our
Clients
Delivering Superior FinancialResults and ROIC
Positioning for the Future
George Paz
Larry Zarin
Ed Ignaczak
Chip Casteel
Dom Meffe
David Lowenberg, Doug
PorterPatrick McNamee
Agnès Rey-Giraud
Ed Stiften
George Paz
4 2005 Express Scripts, Inc.All Rights Reserved
George PazPresident and CEO
Express Scripts’ Value Proposition
5 2005 Express Scripts, Inc.All Rights Reserved
What We Do
We Make the Use of Prescription Drugs Safer and More Affordable
But more importantly …
6 2005 Express Scripts, Inc.All Rights Reserved
… Is How We Do It
• Supported by Best in Class‐ People‐ Service‐ Technology
A Business Model Based on An Unwavering
Commitment to Alignment
7 2005 Express Scripts, Inc.All Rights Reserved
What Are the Results?
• High Client and Patient Satisfaction• Superior Trend Management• The Validation of Our Business Model• Innovative Culture• State-of-the-Art Facilities• Outstanding Track Record
8 2005 Express Scripts, Inc.All Rights Reserved
What Are the Savings?
Availability of Proven PBM Cost Management Tools Will Produce 20%–25% Savings (CBO)
Paid byCash Customer
at Pharmacy
Retail, Clinical.Formulary
And RebateSavings 24% Mail Savings
6%
Paid byExpress ScriptsClients
Total Savings 30%
COST
Retail Pharmacy Cash Price
Express Scripts Client Savings
Express Scripts Client Costs
9 2005 Express Scripts, Inc.All Rights Reserved
Why This Model Works
Retail Non-Preferred
Brand
Retail Preferred
Brand
GenericsHome Delivery
Increased Savings
Opportunities:
Client
Member
Increased
Profit
Opportunities:
Express Scripts
Moving to preferred brands, mail and generics
Moving to preferred brands, mail and generics
Moving to preferred brands, mail and generics
We Make Money by Saving Clients and Members Money
10 2005 Express Scripts, Inc.All Rights Reserved
Tom BoudreauChip CasteelEd IgnaczakDavid LowenbergPatrick McNameeDom MeffeChris PawlowiczDoug PorterAgnès Rey-
GiraudEd StiftenLarry Zarin
LegalSupply Chain ManagementSales and Account ManagementOperationsInformation TechnologySpecialty PharmacyHuman ResourcesPatient and Client ServicesResearch and Product ManagementFinanceMarketing & Corporate Communications
Executive Role
Strong Management Team
11 2005 Express Scripts, Inc.All Rights Reserved
Gary BenanavFrank BorelliMaura BreenNicolas LahowchicThomas Mac MahonJohn ParkerGeorge PazSamuel SkinnerSeymour SternbergBarrett ToanHoward WaltmanNorman Zachary*
Vice Chairman, New York Life InsuranceRet. CFO, Marsh & McLennanSenior Vice President, VerizonPresident & CEO, Limited Logistics ServicesChairman & CEO, LabCorpChairman, Care Capital, LLCPresident & CEO, Express ScriptsRet. Chairman, President & CEO, USF CorpChairman, President & CEO, New York Life InsuranceRet. CEO, Express Scripts Director, Chairman of the Corp. Governance Cmtte.Ret. President, Logica Data Architects
Board Member Principal Occupation
Recent Additions to Strong Corporate Governance
*Director Emeritus
12 2005 Express Scripts, Inc.All Rights Reserved
Larry ZarinVice President
Marketing and Corporate Communications
Express Scripts’ Value Proposition
Engaging the Market
13 2005 Express Scripts, Inc.All Rights Reserved
Common Cause
• Keeping the prescription-drug benefit off the endangered list
• Member buy-in versus fear of member disruption
14 2005 Express Scripts, Inc.All Rights Reserved
Fact
• We have the strategies and tools to control drug spend with no compromise to health outcomes.
15 2005 Express Scripts, Inc.All Rights Reserved
Value Proposition: Complete Alignment
• Reduce pharmacy costs… eliminate waste
• No compromise to health outcomes… drive generics, low-cost brands and home delivery
• Maximize member satisfaction… no cost shifting
16 2005 Express Scripts, Inc.All Rights Reserved
“Tell me and I’ll forget. Show me and I may not remember. Involve
me and I will understand.”— Native American Saying
17 2005 Express Scripts, Inc.All Rights Reserved
The Express Scripts Way
• Face-to-face
• Workshops, symposiums, seminars– AKA “Business Theater”
Great for brand, relationships, retention and new sales.
18 2005 Express Scripts, Inc.All Rights Reserved
Ed IgnaczakSenior Vice President
Sales and Account Management
Express Scripts’ Value Proposition
Multi-Faceted Growth
19
2005 Express Scripts, Inc.All Rights Reserved
Capturing New Business
New Programs to Meet Market
Demands
Medicare D Support Services
Transparency and Client
Alignment
Formulary Mgmt and Flexibility
Highest Generic Fill
Rate
Service Improvements
Capturing New
Business
20
2005 Express Scripts, Inc.All Rights Reserved
Client Satisfaction Steadily Improving
• Service and satisfaction metrics have increased consistently quarter over quarter since 2003 with an early spike in 2005
Exceed60%
65%
70%
75%
80%
85%
90%
95%
100%
ESI PerformanceExpectations
Likelihood toRecommend
Likelihood toRenew
2003
2004
1q05
21
2005 Express Scripts, Inc.All Rights Reserved
Renewals• Service and Satisfaction have contributed to strong retention rates in ’04 and YTD ’05
Top 100 AccountsThrough 2006 (# of Clients)
Pending 6
Loss 4
Secured 90
22
2005 Express Scripts, Inc.All Rights Reserved
2006 Upsell Pipeline is Strong
• Significant potential to continue to manage client trends in key product categories
• New products continue to be developed and rolled out
• Strong track record of success
10,000
('000
Liv
es)
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
Hom
e Del
iver
y
Gener
ic E
nfor
cem
ent
Nar
rowin
g Fo
rmul
arie
s
New
Clin
ical
Pro
duct
s
Spec
ialty
/Cur
aScr
ipt
Thre
e Ti
er
Sold Weighted Pipeline
23
2005 Express Scripts, Inc.All Rights Reserved
Capturing New Business
• Excellent new business growth for 2003 & 2004
• Pipeline for 2005/2006 is strong with more than $9 Billion in revenues
• Managed care ‘jumbo’ pipeline down as MCO’s focus on Medicare
New Business
0
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
2003 Wins 2004 Wins Total Pipeline
24
2005 Express Scripts, Inc.All Rights Reserved
Why Express Scripts?
• Alignment With Clients• Our People• Generics• Specialty
Exceeding Client
Expectations
25 2005 Express Scripts, Inc.All Rights Reserved
Chip CasteelSenior Vice President
Supply Chain
Express Scripts’ Value Proposition
Managing the Supply Chain
26 2005 Express Scripts, Inc.All Rights Reserved
How Do We Get the Best Value
From Our Suppliers?• By enhancing and harnessing the forces of
competition
• By rewarding “winners”
• By reinvigorating competition at regular intervals
27 2005 Express Scripts, Inc.All Rights Reserved
Traditional Approach to Suppliers
Harness Forces– “Preferred Savings Grid”
Reward Winners– Strengthen benefit
designs– Narrow formularies– Move market share
Reinvigorate Competition– Rebid every 2 years
Pharma
28 2005 Express Scripts, Inc.All Rights Reserved
Improvement in PSG Benefit Design
44% 50%59%
70% 71% 75%
50%41%
30% 29% 25%
56%
0%
20%
40%
60%
80%
100%
1999 2000 2001 2002 2003 2004
StandardRestricted
(3-Tier / Closed)
75% of PSG utilization occurs within
Restricted Benefit Designs
29 2005 Express Scripts, Inc.All Rights Reserved
275
328
0
50
100
150
200
250
300
350
2003 National Preferred 2005 National Preferred
2003-05 Formulary Analysis
BrandFormularyDrugs in
CPC Structure
Count of Brand Drugs on FormularyWithin Competitive Product Categories
• Narrower formularies provide greater value to clients
• Focus on lower net cost drugs — 16% of brand drugs removed from formulary
30 2005 Express Scripts, Inc.All Rights Reserved
Traditional Approach to Suppliers
Harness Forces– “Preferred Savings
Grid”
Reward Winners– Narrow formularies– Strengthen Benefit
Designs– Move Market Share
Reinvigorate Competition– Rebid every 2 years
Harness Forces?– Broad networks for
maximum locations
Reward Winners?– No “Losers”
– No market share movement
Reinvigorate Competition?– Custom Networks – value
for specific clients
Pharma Retail
31 2005 Express Scripts, Inc.All Rights Reserved
Retail Strategy For the Future
It’s not all about locations anymore ...
Its about good access and client savings.
32 2005 Express Scripts, Inc.All Rights Reserved
Express Scripts’ Broadest Network
33 2005 Express Scripts, Inc.All Rights Reserved
Broad Network Without Two Large Chains
34 2005 Express Scripts, Inc.All Rights Reserved
States
Available Pharmacie
s
Most Inclusive Network
Most Restrictive Network
TRICARE Access
Minimum
CA 5,644 5,071 3,881 283NY 4,444 4,224 1,829 300TX 4,236 3,821 1,827 579FL 4,020 3,670 1,966 469PA 2,970 2,825 1,687 432
Network ManagementGreater Management
35 2005 Express Scripts, Inc.All Rights Reserved
Home Delivery Wholesale Suppliers
• Brand Pharmaceuticals: All purchased from licensed wholesalers ($4.1B in 2004)
• Generic Pharmaceuticals: 95+% purchased direct from manufacturers ($250M in 2004)
• Express Scripts does not purchase from repackagers or from alternate source suppliers
36 2005 Express Scripts, Inc.All Rights Reserved
Wholesaler Purchases (Brand Pharmaceuticals)
• Product delivered twice daily to all Express Scripts Pharmacies
• 99% service level for top 200 drugs, 98% for all other products
• Sites keep approximately 5-6 days supply on hand
37 2005 Express Scripts, Inc.All Rights Reserved
Generic Pharmaceutical Purchasing
• Express Scripts purchases direct from about 45 generic manufacturers
• Substantial savings compared to purchase through wholesalers
• Sites keep approximately 30-day supply on hand
38 2005 Express Scripts, Inc.All Rights Reserved
Annual Generic Bid Process
• All generic contracted products put out to bid annually
• All generic manufacturers participate, covering more than 2000 NDCs
• Annual bid process savings average 8%–10%
39
2005 Express Scripts, Inc.All Rights Reserved
Dom MeffePresident and CEO, CuraScriptSenior Vice President, Specialty
Pharmacy
Express Scripts’ Value Proposition
Providing a Cost-EffectiveSolution for Specialty Drugs
40
2005 Express Scripts, Inc.All Rights Reserved
Specialty Pharmacy — The Gathering Storm
Payers’ Dilemma: Looming Costs for Chronic Conditions
Biotechnology Healthcare, April 2005
Biologics’ Looming Price Tag Has Payers Retooling Pharmacy Coverage
Biotechnology Healthcare, April 2005
41
2005 Express Scripts, Inc.All Rights Reserved
What are Specialty Medications?
• High-cost oral, injectable, infused
or inhaled medications
• Self-administered or administered
by a healthcare provider
• Outpatient or a home setting
42
2005 Express Scripts, Inc.All Rights Reserved
Characteristics of Specialty Medications
• Frequent dosage adjustments
• More severe side-effects than traditional drugs
• Specialized storage, handling and distribution requirements
• Narrow therapeutic range
• Require periodic laboratory or
diagnostic testing
• Cost in excess of $1,300 per 30 day supply
43
2005 Express Scripts, Inc.All Rights Reserved
Chemotherapy 32%
ChemotherapySupportive Care 15%
Multiple Sclerosis 9%
Rheumatoid Arthritis 8%
Psoriasis 12%
Hepatitis C 7%
Growth Hormone Deficiency 3%
RSV10%
IVIG 1% Hemophilia 3%
National Specialty Product Mix
$12.53 PMPM
44
2005 Express Scripts, Inc.All Rights Reserved
Biotech - Rapid Growth
Sources:IMS Data through November 2004Wall Street Equity Research, 2004CMS National Healthcare Expenditure Projection: 2003 – 2013Data on file: CuraScript.
2004 Total Outpatient Pharmacy Spend $190 Billion
2008 Projected Outpatient Pharmacy Spend $283 Billion
Source:PhRMA, International Federation of Pharmaceutical Wholesalers & Biotech Industry Organization
26%26%18%18%
Traditional SpendTraditional Spend$210 Billion$210 Billion
Specialty SpendSpecialty Spend$73 Billion$73 Billion
Specialty SpendSpecialty Spend$35 Billion$35 Billion
Traditional SpendTraditional Spend$155 Billion$155 Billion
Biotech Drugs in DevelopmentBiotech Drugs on the Market
2005Estimated
200019951990
600
500
400
300
200
100
0
600
197
369
92
240
29100
10
Nu
mb
er
of
Dru
gs
45
2005 Express Scripts, Inc.All Rights Reserved
Routes of Administration Specialty Drug Pipeline
• Late-stage development; Phase II or later
• Majority are injectable
Oncology
1746
26 15* 4**
Rheumatoid Arthritis
520
8 7 5
Hepatitis C
59
8 1
Crohn’s Disease
210
1 7 2
Psoriasis8
2 3 1 2
Multiple Sclerosis
77
5 2
Oral
Injectable
IV
SQ
IM
Unknown
Source: Express Scripts data
46
2005 Express Scripts, Inc.All Rights Reserved
Current Distribution ChannelsToday’s Wild, Wild West
Typical Payer Injectable SpendTypical Payer Injectable Spend
Retail Pharmacy15%-20%
Retail Pharmacy15%-20%
Mail Order Pharmacy5%-10%
Mail Order Pharmacy5%-10%
Specialty Pharmacy5%-25%
Specialty Pharmacy5%-25%
PhysicianOffice
40%-60%
PhysicianOffice
40%-60%
OutpatientHospital15%-20%
OutpatientHospital15%-20%
Home Care& Infusion5%-10%
Home Care& Infusion5%-10%
Unmanaged injectables result in:
• Inappropriate utilization• Inconsistent clinical
management• Variable reimbursement
Unmanaged injectables result in:
• Inappropriate utilization• Inconsistent clinical
management• Variable reimbursement
• Higher cost for payer• Reduced effectiveness of
treatment• Reduced patient care• Reduced member satisfaction• Physician panel frustration
• Higher cost for payer• Reduced effectiveness of
treatment• Reduced patient care• Reduced member satisfaction• Physician panel frustration
47
2005 Express Scripts, Inc.All Rights Reserved
Our Specialty Solution
CARE
COST SAVINGS
CONVENIENCE
The CuraScript Difference
Making specialtydrug therapy
more effective and affordable,
one patient at a time
48
2005 Express Scripts, Inc.All Rights Reserved
Current cost
100%
CuraScript Value Proposition: A Legacy of Results
49
2005 Express Scripts, Inc.All Rights Reserved
Current cost
Lower unit costs
7.2% savings
100%
CuraScript Value Proposition: A Legacy of Results
50
2005 Express Scripts, Inc.All Rights Reserved
Current cost
Lower unit costs
7.2% savings
Clinical based
utilization savings
8.2% savings
100%
CuraScript Value Proposition: A Legacy of Results
51
2005 Express Scripts, Inc.All Rights Reserved
Current cost
Lower unit costs
7.2% savings
Clinical-based
utilization savings
8.2% savings
5.9% savings
100%
CuraScript Value Proposition: A Legacy of Results
Lower administrati
ve costs
52
2005 Express Scripts, Inc.All Rights Reserved
Current cost
Lower unit costs
7.2% savings
Clinical based
utilization savings
8.2% savings
5.9% savings
100%
21.3%
savings
overall
CuraScript Value Proposition: A Legacy of Results
Lower administrati
ve costs
53
2005 Express Scripts, Inc.All Rights Reserved
CARELogic™ Patient Care Management
Tools of the program include:• Patient assessment and risk stratification• Integration of diagnostic and medical data • Dedicated clinical patient support team• Critical pathway management• Intense patient education• Adherence support for medication regimen
compliance• Psychosocial assessment and counseling• Utilization and dose management• Delivery coordination of medication• Outcomes reporting
Care management programs designed to specifically manage a disease state and the related drug therapy
54
2005 Express Scripts, Inc.All Rights Reserved
CARELogic™ Clinical Management
Initial Clinical Assessment
Initial Clinical Assessment
Disease Specific Clinical Pathway
Initiated
Disease Specific Clinical Pathway
Initiated
Ongoing Clinical Assessment and
Interventions
Ongoing Clinical Assessment and
Interventions
Patient Care CoordinationPatient Care Coordination
Three follow-up
interventions in the first six
months
High risk Clinical assessment and on-going interventions
Patient AdmissionPatient Admission
01/11/05
55
2005 Express Scripts, Inc.All Rights Reserved
The Value of Clinical Management
2003 Annualized Healthplan Savings
Total Plan Claims CARELogic Savings
Savings as a %
of Claims
Q1 $3,557,786.20 $148,058.43 4.2%
Q2 $3,837,958.59 $324,653.25 8.5%
Q3 $4,041,100.73 $407,177.25 10.1%
Q4 $4,149,502.00 $363,805.78 8.8%
$15,755,208.51 $1,243,694.71 7.9%
410,000 Lives Healthplan 2003 Annual Clinical Management Summary — Exclusive program with UM 01/11/05
Case Study
56
2005 Express Scripts, Inc.All Rights Reserved
Proven Clinical Outcomes ...CuraScript’s MSLogic™ Case Study
2004 Client Savings Avoided Exacerbation
Expenses:
$ 719,175.53
01/11/05
Average CuraScript
National
Exacerbations Per Patient
0.67 1.0
Rate of Compliance
92.2% 54%
2004 Results of a 410,000 Life Health plan managed by CuraScriptMarks, A.S., Johnson, KE; Value in Health, 2002;5.O'Brien et al, BMC Health Services Research, Sept. 2003
Clinical Management Strategies
Goal: Reduce number and severity of relapses by improving patient compliance with their drug therapy
Interventions: Patient assessment, education, utilization management, side effect management, physician consultation
Translates into substantial impact on patient's quality of life and medical costs savings
57
2005 Express Scripts, Inc.All Rights Reserved
Implementation Expertise
• Program and Benefit Design Consultation• Communication Strategy
• Ongoing Account Management
Ongoing Account Management
• Patient satisfaction• Implement new programs
• Support to the client’s initiatives• Continuous communication strategies
Client satisfaction
58
2005 Express Scripts, Inc.All Rights Reserved
CuraScript Client Network Mix
Preferred10%
Mix 7%
Open 43%
Exclusive40%
As Percent of Total Revenue
Source: Data on file
59
2005 Express Scripts, Inc.All Rights Reserved
CuraScript Penetration intoExpress Scripts
Retail
CuraScript
82% 73%
70% 69% 66%
2%13%
17% 20%25%
16%14%
13% 11%
9%
100
90
80
70
60
50
40
30
20
10
0Q1 2004Q2 2004Q3 2004 Q4 2004 Q1 2005
Express Scripts Enterprise Book of Specialty Medications
Perc
en
tag
e o
f P
lan
Costs
60
2005 Express Scripts, Inc.All Rights Reserved
BREAK
61
2005 Express Scripts, Inc.All Rights Reserved
David LowenbergChief Operating Officer
Doug PorterSenior Vice President, Client and Patient Services
Patrick McNamee Senior Vice President and CIO
Express Scripts’ Value Proposition
Adding Value Through Service Performance
62
2005 Express Scripts, Inc.All Rights Reserved
Win-Win Solution for Clients, Patients and Stockholders
Client RetentionClient Retention
EXPRESS SCRIPTS’ PROFITABILITY
Client ImplementationClient Implementation
Home Delivery GrowthHome Delivery Growth Generic PromotionGeneric Promotion Cost EfficienciesCost Efficiencies
PeoplePeople Service Service Technology Technology
63
2005 Express Scripts, Inc.All Rights Reserved
Our Success Starts With Our People
ResultsResults
CompetenciesCompetencies
OrganizationOrganization
PeoplePeople
64
2005 Express Scripts, Inc.All Rights Reserved
0
100
200
300
400
500
600
Jun-92
'92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04
Adju
sted C
laim
s* (m
illions)
Network claims MailClaims*
Focus on the Customer
•* Represents 3 times home delivery claims; home delivery claims are 90 days versus 30 days in the network
IPO
Organic
Growth
Acquisitions
Integration
Service Service
ServiceImprovement
65
2005 Express Scripts, Inc.All Rights Reserved
Technology Investment Portfolio
Low
High
Expected Value High
Profit
Cost Efficiencies
Generic PromotionHome Delivery Growth
Client Implementation
Technology Technology
66
2005 Express Scripts, Inc.All Rights Reserved
Client and Patient Services Alignment
Personal, specific service drives higher patient satisfaction and ensures client
retention
Personal provider for pharmacy home delivery
Focused investments to reduce costs and improve service
Saving money for clients and patients
Industry leading team and track record for new clients and patients
Client Retention
Home Delivery Growth
Cost Efficiencies
Generics Promotion
Client Implementation
67
2005 Express Scripts, Inc.All Rights Reserved
Client Retention Through Service
• Specific Attention, Personalization and Care
• Deliver Value — Service, Savings and Lower Cost
• Accepting Nothing Less Than Very Satisfied
68
2005 Express Scripts, Inc.All Rights Reserved
Service Enhancements
― Situational scripting
― Decision trees and case-based reasoning
― Client-specific messaging
Knowledge Management
• Integrating Critical Information Into Single Source― Prescription history
― Patient-specific information― Plan benefits and features
― Client-specific requirements
• Proactively Pushing Information to Advocate’s Desktop
Improved First Call Resolution
+ Specific,
Patient-Focused Outcomes
=Patient Satisfaction
and Savings
69
2005 Express Scripts, Inc.All Rights Reserved
Optimal Configuration for Home Delivery Growth
Patient Scripts
Order Processi
ngFulfillme
nt
Former Configuration
Current Configuration
Patient Scripts
Order Processi
ngFulfillme
nt
Harrisburg
Troy
Harrisburg
Troy
Harrisburg
Troy
BensalemBensalem
Regional Model
70
2005 Express Scripts, Inc.All Rights Reserved
Investment in Accuracy and Cost Efficiencies
• Enterprise Contact Center Model– High-quality, low-cost labor market– Reduce attrition levels– Create a service-centric environment
• St. Marys, GA - Q3 2004• Pueblo, CO – Q3 2005
• Home Delivery Pharmacy Model– Proprietary dispensing technology– Engineered workflow– Proactive, caring and trusted patient consultation
71
2005 Express Scripts, Inc.All Rights Reserved
• Exclusive focus on patient savings through generics
• Physician and patient-friendly process
• Extend our industry leading conversion rate, enhancing our bottom line
Generic Penetration Growth
72
2005 Express Scripts, Inc.All Rights Reserved
Successful Client Implementations
“I really appreciate all that you and your team are doing for us. Express Scripts is really going the extra mile …”
“Way to start things off for 2005!”
“I've done more of these implementations than I care to count, and this one has been the smoothest by far.”
“I'm impressed with how responsive you guys are … very refreshing!”
“This has been by far the easiest transition I have gone through ...”
1/1/05 CLIENT IMPLEMENTATION COMMENTS
• Unparalleled experience• Proven processes and tools• Client customization• Invaluable results for client retention and
attracting new accounts
73
2005 Express Scripts, Inc.All Rights Reserved
Information Systems Role
Deliver efficient and highly available systems in support of business vision,
clients and patients
Technology
Patients
Clients
Knowledge Management
74
2005 Express Scripts, Inc.All Rights Reserved
Operational Excellence• Knowledge Management Tool
– Single-source solution for advocates to retrieve critical client, plan and contact-specific information
– Automatic, personal presentation of patient information
Client Retention
Home Delivery Growth
Generics Promotion
75
2005 Express Scripts, Inc.All Rights Reserved
Patient Interface
Home Delivery Growth
Cost Efficiencies
Generics Promotion
• Express-Scripts.com for Members– Promotes self-service, which drives cost efficiencies– Vehicle to facilitate home delivery and generics outcomes – Direct involvement from patients in their prescription drug benefit
76
2005 Express Scripts, Inc.All Rights Reserved
Client-Focused Tools• Trend Central
– Delivers claims experience to optimally manage trend
– Facilitates client transparency into our business
Client Implementation
Client Retention
Home Delivery Growth
SM
77
2005 Express Scripts, Inc.All Rights Reserved
Win-Win Solution for Clients, Patients and Stockholders
Client RetentionClient Retention
EXPRESS SCRIPTS’ PROFITABILITY
Client ImplementationClient Implementation
Home Delivery GrowthHome Delivery Growth Generic PromotionGeneric Promotion Cost EfficienciesCost Efficiencies
PeoplePeople Service Service Technology Technology
78
2005 Express Scripts, Inc.All Rights Reserved
Agnès Rey-GiraudSenior Vice President
Research and Product Management
Express Scripts’ Value Proposition
Medicare: An Opportunity for Our Clients
79
2005 Express Scripts, Inc.All Rights Reserved
Medicare Part D 2006 Strategy
Grow with our clients by becoming the most trusted Part D advisor for both employers and health plans.
80
2005 Express Scripts, Inc.All Rights Reserved
The Most Trusted Advisor on Part D …
• Express Scripts — the Part D PBM of choice for our managed care and carrier clients
• World class consulting, modeling and education for our employers and labor clients
• Flawless execution in 2006 and beyond
81
2005 Express Scripts, Inc.All Rights Reserved
As the Dust is Settling, HMOs and Carriers Have Clarity on Key Objectives• Protect current business
(Medicare Supplement, Medicare Advantage, employer retirees)
• Maximize growth on MA-PD, PDP
• Manage adverse selection
• Maintain flexibility for future
Protect and grow clients’ business by managing risk and positioning for 2007 and beyond
82
2005 Express Scripts, Inc.All Rights Reserved
We’ll Help Our Clients Be Competitive
•Plan Management– Manage to lowest net cost while meeting Medicare standards
•Quality and Coordination– Assure quality care, driving out fraud and ensuring coordination with other Medicare coverage
•Senior-Focused Solutions– Communicate effectively to members and actively managing those with high spend
83
2005 Express Scripts, Inc.All Rights Reserved
• Reduce spend
• Minimize retiree disruption
• Minimize administrative burden
• Avoid inherent risks of first year
• Maintain flexibility for future
Generate certain and significant savings today with little or no changes, while positioning for 2007 and beyond.
Employers and Unions Are Also Gaining Clarity on Key Objectives
84
2005 Express Scripts, Inc.All Rights Reserved
Minimize retiree disruption
Minimize administrative burden
Avoid risk of first-year program
Maintain flexibility for future
Employers Have Evaluated Options Versus Objectives
SubsidyEmployer
PDP Wrap
Reduce spend
Express Scripts
Dedicated PDP
√
√
√
√
√
√ √ √
√√
EXPRESS SCRIPTS’ RECOMMENDATIONS FOR 2006
1. If you qualify for the subsidy, TAKE IT.
2. If you don’t qualify, UPDATE or take a Wrap.
3. Regardless, position yourself for possible changes in 2007.
85
2005 Express Scripts, Inc.All Rights Reserved
The Market Responded FavorablyTo Our Approach• Current Book
―Managed care and carrier clients: 36 MA-PDs and 14 PDPs
―Completed a Subsidy analysis for nearly 2,000 employer and union clients
―Two employer clients considering becoming their own PDP
• New Business– 2006
• Three new managed care clients won — 125,000 Medicare lives
• Six prospective managed care prospects — 300,000 Medicare lives
– 2007• Current pipeline growing as we speak
86
2005 Express Scripts, Inc.All Rights Reserved
Getting Ready For 2006
• Clients’ PDP applications• Benefit design consulting and
implementation• Supply chain and client contracting• People, technology, service• CMS compliant policies and procedures• Senior-focused communications and
education
87
2005 Express Scripts, Inc.All Rights Reserved
Summary
• Well positioned for 2006
• Our 2006 offensive strategy is to help our managed care and carrier clients profitably grow their MA-PDs and PDPs
• We are building the foundation for 2007
88
2005 Express Scripts, Inc.All Rights Reserved
Ed StiftenSenior Vice President and CFO
Express Scripts’ Value Proposition
Delivering Superior Financial Results and ROIC
89
2005 Express Scripts, Inc.All Rights Reserved
Financial Overview
• 1Q EPS $1.14 — up 28% from last year• Cash flow from operations of $138.1
million versus $97.8 million last year• Record adjusted claims of 142 million,
up 16% from last year• Record generic utilization of 54%
versus 49% last year• Gross profit per adjusted claim of $1.87
versus $1.77 last year (excluding non-recurring gain last year)
• Increased 2005 EPS guidance
Q1 2005 Highlights
90
2005 Express Scripts, Inc.All Rights Reserved
Financial Overview
$0.00
$0.20
$0.40
$0.60
$0.80
$1.00
$1.20
$1.40
$1.60
Q1'01
Q2'01
Q3'01
Q4'01
Q1'02
Q2'02
Q3'02
Q4'02
Q1'03
Q2'03
Q3'03
Q4'03
Q1'04
Q2'04
Q3'04
Q4'04
Q1'05
Pe
r s
ha
re
EPS Free cash flow per share*
(1) Reflects a $70-$75 million reduction in Q2 2003 due to one-time impact of implementing a new wholesale purchase agreement
(2) Excludes a $0.10 per share charge for the early retirement of debt(3) Excludes a $0.20 charge to increase legal reserves for the cost of defense.
Quality of Earnings
(1)(1)(2)(2)
* Reflects a 12-month moving average of free cash flow (cash from operations less CapX)
(3)(3)
91
2005 Express Scripts, Inc.All Rights Reserved
Peer Group Comparison - YTD 2005
12/31/2004 4/22/2005 % Incr Gain
ESRX $ 76.44 $ 88.20 15.4% 15.4%
Stock Price
12/31/2004 4/22/2005 % Incr*
PBM
Medco $ 41.60 $ 52.02 25.0%
Caremark $ 39.43 $ 39.41 -0.1%
Avg 12.5% 33.4% 4.2%
MCD
Wellpoint $ 115.00 $ 117.77 2.4%
Cigna $ 81.57 $ 88.00 7.9%
Aetna $ 62.38 $ 69.86 12.1%
Avg 7.5% 33.3% 2.5%
Retail
Walgreens $ 38.37 $ 41.87 9.4%
CVS $ 45.07 $ 50.50 12.3%
Avg 10.9% 33.3% 3.6%
Peer Group 10.3%
Peer Group Total Return
*Reflects dividend yield
Our Job Is to Outperform This Peer Group Median Over the
Long Term
92
2005 Express Scripts, Inc.All Rights Reserved
Components of EPS Growth — 2004
0%
5%
10%
15%
20%
25%
Express Scripts*
Rx Growth EBITDA/ Rx Growth Cap Structure/ Other
* Excluding $25 million charge to increase legal reserves for the cost of defense and $5.5 million termination payment received
6%6%
7%7%
8%8%
93
2005 Express Scripts, Inc.All Rights Reserved
U.S. Prescription Growth
1.6%3.2%
5.7% 5.2% 4.8%
7.6%9.1%
6.2%5.4%
4.7%3.1% 3.5%
15.0%
18.0%
3.8%
-3.5%
19.2%
11.0%
8.9%10.1%
5.4%
3.7%
13.8%
0.8%
4.6%
11.9%
7.2%8.3%
-1.4%
18.0%
-5%
0%
5%
10%
15%
20%
25%
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004
U.S. Scripts
Medco
Caremark
Express Scripts
Caremark
Medco
Express Scripts
Note: Rx growth for Medco, Caremark and Express Scripts reflect as configured today
94
2005 Express Scripts, Inc.All Rights Reserved
Financial Overview
$0.68
$0.80$0.88
$1.03
$1.12
$1.05
$0.50
$0.70
$0.90
$1.10
1999 2000 2001 2002 2003 2004**
EBITDA* per adjusted claim
* A reconciliation of EBITDA to net income and to net cash provided by operating activities can be found in the Investor Relations
section of Express Scripts’ Web site, www.express-scripts.com under Presentations.
** Excluding $25 million charge to increase legal reserves for the cost of defense and $5.5 million termination payment received.
Pricing can be lowered as clients tighten formulary compliance, increase home delivery, utilize generics and restrict retail networks. These changes result in lower prices to our clients and greater profits to Express Scripts.
10.5% CAGR
95
2005 Express Scripts, Inc.All Rights Reserved
Gross Profit/SGA/EBITDA per Adj. Rx
$0.50
$0.70
$0.90
$1.10
$1.30
$1.50
$1.70
$1.90
1999 2000 2001 2002 2003 2004*
Gross Profit per Adj Rx SGA per Adj Rx EBITDA per Adj Rx
Future EBITDA per Adj. Rx Must Come From Gross Profit per Adj. Rx•* Excluding $25 million charge to increase legal reserves for the cost of defense and $5.5 million termination payment received.
96
2005 Express Scripts, Inc.All Rights Reserved
Focus on Return on Invested Capital (ROIC)
Express Scripts ROIC*
0%2%
4%6%
8%10%
12%14%
16%18%
20%
2000
2001
2002
2003
2004
**
ROIC is our Preferred Performance Metric
* Reflects operating income less tax divided by average invested capital, which consists of stockholder’s equity, plus interest
bearing liabilities plus long-term deferred income taxes, net. ** Excludes $25 million charge to increase legal reserves for the cost of defense and 5.5 million termination payment received
97
2005 Express Scripts, Inc.All Rights Reserved
Why Express Scripts? Industry-Leading ROIC
Comparison of Peer Group ROIC - 2004
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Expr
ess
Scri
pts
Cig
na
Wal
gree
ns
Car
emar
k
Aet
na
CVS
Med
co
Wel
lpoi
nt
We Lead Our Peer Group in ROIC Performance
Source: Express Scripts Analysis
98
2005 Express Scripts, Inc.All Rights Reserved
Our Financial Goals
• 15% + EBITDA growth
• Increase gross profit per claim
• Maintain ROIC leadership 0%
5%
10%
15%
20%
25%
Express Scripts
EBITDA Growth Cap Structure/ Other
5%-7%5%-7%
14%-16%14%-16%
99 2005 Express Scripts, Inc.All Rights Reserved
George PazPresident and CEO
Express Scripts’ Value Proposition
Positioning Us for the Future
100 2005 Express Scripts, Inc.All Rights Reserved
• Our 'Golden Rule' of Alignment
• The People To Grow the Business
• Technologies Second to None
• Operational and Service Excellence
Why Express Scripts?A Strong Value Proposition
101 2005 Express Scripts, Inc.All Rights Reserved
• New Sales• Upsells and Retention• Generics, Home Delivery and Specialty• Innovative Product Development• Strategic Deployment of Capital
Why Express Scripts?All the Right Growth Levers
102 2005 Express Scripts, Inc.All Rights Reserved
INVESTORS’ MEETING — ORLANDO, FLApril 28, 2005