INVENTORY MANAGEMENT SOFTWARE · Apttus Revenue Management ArbiMed ASAP Systems AscendTMS Logistics...
Transcript of INVENTORY MANAGEMENT SOFTWARE · Apttus Revenue Management ArbiMed ASAP Systems AscendTMS Logistics...
INVENTORY MANAGEMENT SOFTWAREMarch 2018
Powered by Methodology
CONTENTS46
Introduction
Defining Inventory Management Software
The Quadrant
Inventory Management FrontRunners Index
Runners Up
Methodology Basics
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3239
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FRONTRUNNERS9 Cin7
10 NetSuite
11 Fishbowl
12 Brightpearl
13 SAP Business One
14 inFlow Inventory
15 Unleashed
16 LightspeedRetail
17 Vend
18 ClearSpider
19 StitchLabs
20 Acctivate
21 SpringboardRetailPOS
22 FinaleInventory
23 MicrosoftDynamics365
24 EZOfficeInventory
25 Skubana
26 Megaventory
27 DEARInventory
28 Veeqo
29 Zoho Inventory
30 Orderhive
31 AdvancePro
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INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Inventory
Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Inventory Management FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.20, while the Value axis starts at 3.00 and ends at 4.40.
To be considered for the Inventory Management FrontRunners, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 3.75 and a minimum value user rating score of 3.75. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
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Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.
» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
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InventoryManagementsoftwareis a digital framework for a perpetual inventory system, in
which quantities are continuously updated in real time across multiple physical and digital channels (e.g., brick-and-mortar stores, e-commerce platforms). These software systems also provide support for inventory auditing procedures, such as cycle counts. Software Advice’s FrontRunners quadrant is focused on the North American Inventory Management software market. We identify this set of core capabilities for the Inventory Management software category: inventory control, inventory auditing and itemattributemanagement, as well as at least one of the following: barcoding/RFID/electronicscanning,ordermanagement,lot traceability and/or reporting/analysis. In addition, we identify several related features that organizations purchasing Inventory Management software may also need or wish to consider: sales/purchase orders, demand forecasting, vendor-managed inventory, cost tracking, custom pricing models, kitting, reorder management, serialized inventory tracking, shipping management, supplier management, transfer management and warehouse management.
DEFINING INVENTORY MANAGEMENT SOFTWARE
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THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
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INVENTORY MANAGEMENT FRONTRUNNERS INDEX
9 Cin7
10 NetSuite
11 Fishbowl
12 Brightpearl
13 SAP Business One
14 inFlow Inventory
15 Unleashed
16 LightspeedRetail
17 Vend
18 ClearSpider
19 StitchLabs
20 Acctivate
21 SpringboardRetailPOS
22 FinaleInventory
23 MicrosoftDynamics365
24 EZOfficeInventory
25 Skubana
26 Megaventory
27 DEARInventory
28 Veeqo
29 Zoho Inventory
30 Orderhive
31 AdvancePro
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT: LEADERS
4.15 4.17
4.26 4.28
4.35 4.07
4.10 3.90
4.60 4.40
3.75 4.40
3.90 3.90
3.70
3.20
4.20
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDNETSUITE
QUADRANT PLACEMENT: LEADERS
3.94 4.34
3.89 3.88
4.15 4.80
3.40 4.90
4.90 4.20
3.83 5.00
4.90 4.90
4.70
3.10
2.60
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDFISHBOWL
QUADRANT PLACEMENT: LEADERS
4.02 4.19
4.09 4.12
3.75 4.25
4.10 4.70
3.40 5.00
4.15 1.70
4.70 4.70
4.10
4.60
3.20
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDBRIGHTPEARL
QUADRANT PLACEMENT: LEADERS
3.79 4.27
4.23 4.27
3.35 4.27
3.10 4.40
3.60 3.60
3.35 4.40
4.40 4.40
3.90
2.90
2.20
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDSAP BUSINESS ONE
QUADRANT PLACEMENT: LEADERS
3.67 4.25
3.96 3.99
3.10 4.50
1.20 5.00
5.00 2.10
3.65 4.90
5.00 5.00
4.90
2.60
2.10
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDINFLOW INVENTORY
QUADRANT PLACEMENT: MASTERS
3.53 4.36
4.57 4.53
2.15 4.20
2.70 4.10
1.60 4.90
2.83 3.90
4.10 4.10
2.40
2.10
2.70
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDUNLEASHED
QUADRANT PLACEMENT: LEADERS
3.83 3.90
4.32 4.44
3.55 3.35
3.40 3.10
3.70 4.10
3.15 3.60
3.10 3.10
3.40
3.70
2.40
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT: MASTERS
3.52 4.15
3.86 3.79
2.70 4.52
1.20 4.60
4.20 4.60
3.65 4.10
4.60 4.60
4.40
1.70
3.90
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT: LEADERS
3.84 3.81
4.10 4.20
3.65 3.42
3.40 3.70
3.90 3.20
3.50 2.70
3.70 3.60
4.20
2.70
3.40
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDCLEAR SPIDER
QUADRANT PLACEMENT: LEADERS
3.80 3.77
4.49 4.53
3.60 3.02
3.10 3.40
4.10 1.60
2.63 2.90
3.40 3.40
1.70
4.40
1.00
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDSTITCH LABS
QUADRANT PLACEMENT: LEADERS
3.75 3.79
4.08 4.33
3.40 3.25
2.40 3.60
4.40 3.90
3.45 1.00
3.60 3.70
3.60
4.70
1.90
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDACCTIVATE
QUADRANT PLACEMENT: MASTERS
3.54 3.89
4.08 4.14
3.55 3.63
5.00 4.20
2.10 2.90
2.45 2.10
4.20 4.20
2.70
1.90
1.00
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL POS
QUADRANT PLACEMENT: PACESETTERS
3.72 3.64
4.59 4.54
1.75 2.73
1.90 3.20
1.60 2.40
3.95 1.20
3.20 3.20
3.10
4.90
4.60
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDFINALE INVENTORY
QUADRANT PLACEMENT: PACESETTERS
3.96 3.33
4.61 4.76
3.85 1.90
4.60 1.60
3.10 3.40
2.78 2.40
1.60 1.20
1.40
3.70
4.40
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS 365
QUADRANT PLACEMENT: PACESETTERS
3.61 3.59
4.11 4.12
2.85 3.07
1.00 2.60
4.70 3.10
3.38 4.70
2.60 2.70
5.00
4.20
1.70
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDEZOFFICEINVENTORY
QUADRANT PLACEMENT: MASTERS
3.43 3.76
4.64 4.70
1.65 2.82
1.90 2.40
1.40 4.70
2.78 2.60
2.40 2.40
1.70
3.40
3.60
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDSKUBANA
QUADRANT PLACEMENT: PACESETTERS
3.62 3.47
4.68 4.75
2.50 2.18
2.40 1.90
2.60 2.70
2.63 3.20
1.90 1.70
2.90
1.00
4.70
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDMEGAVENTORY
QUADRANT PLACEMENT: CONTENDERS
3.44 3.48
4.37 4.38
2.75 2.57
3.40 2.60
2.10 2.20
2.28 2.20
2.60 2.90
1.60
2.20
2.70
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDDEAR INVENTORY
QUADRANT PLACEMENT: PACESETTERS
3.65 3.15
4.39 4.52
3.65 1.78
4.10 1.00
3.20 2.60
2.18 3.70
1.00 1.20
1.70
1.00
5.00
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDVEEQO
QUADRANT PLACEMENT: CONTENDERS
3.49 3.24
4.41 4.61
2.00 1.87
1.90 1.60
2.10 1.40
3.15 3.20
1.60 1.70
3.20
3.70
4.10
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDZOHO INVENTORY
QUADRANT PLACEMENT: PACESETTERS
3.64 3.09
3.97 3.99
2.80 2.18
2.70 1.90
2.90 1.70
3.80 4.20
1.90 1.70
4.60
5.00
3.70
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDORDERHIVE
QUADRANT PLACEMENT: CONTENDERS
3.49 3.19
4.47 4.51
3.65 1.87
4.60 1.00
2.70 3.70
1.35 3.10
1.00 1.20
2.40
1.00
1.00
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDADVANCEPRO
QUADRANT PLACEMENT: CONTENDERS
3.48 3.17
4.14 4.14
3.10 2.20
4.60 2.60
1.60 1.20
2.53 1.60
2.60 2.60
2.20
2.20
3.10
32M A R C H 2 0 1 8
ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
3G-TM
3PLWarehouseManager
3PLink
ABC Inventory
ABM Inventory
AccolentERP
AccountEdge
AccountMate
Accruent
AdvancedERP
Agiliron
AgilityERP
Akti
Aljex
Allotrac
AlloyERP
AnywhereDesktop
Aplicor3C
ApttusRevenueManagement
ArbiMed
ASAPSystems
AscendTMSLogisticsSoftware
AsentexContractManagement
AssetPanda
Asset4000
ATEC-WM
AtlasPlanningSuite
AutoFluent
Avangate
AvercastForecastingSolutions
Backstore
BarTender
Basware
33M A R C H 2 0 1 8
RUNNERS UP
BellwetherPurchasingSoftware
BigStoreInventory
BindoPOS
BizAutomation
BizSlate
BlackICECRM
BlueLinkERP
BlueCart
BrahminSolutions
BrandOrder
BravoSolution
BrightSuite
Brightree
BuildingSupplyController
C-Store Office
CallidusCloudCPQ
Carta
CaseBlocks
CellSmartPOS
CentralBOS
ChannelApe
ChannelGrabber
ChannelSale
Channergy
CheckoutProfessional
Ciiva
CloudCatalogue
CloudLogistics
Cobblestone
CollaborativeSupplyPortal
ConsignCloud
Contalog
CoreCommerce
CoreIMS
Costpoint7
CountIT
Courierscripts
Craftybase
CrossPostIt
CS-Cart
dapulse
dayTRACK
DCSInventorySoftware
DealersLink
DeskeraERP
DeskeraMRP
Device42
DispatchTrack
DistributionPlus
DrDispatch
DynamicInventory
EasyEcom
EazyStock
34M A R C H 2 0 1 8
RUNNERS UP
ecomdash
EcountERP
Elastic
EMERGEApp
Ensolva
EnspireCommerce
EqMARS
ERPMARK7
ERP123
ERPAG
erplain
ERPLY
eTurns
ExactERP
FieldHarmony
FieldServiceManagementbyCorrigo
FieldService360
FinancialForceAccounting
FinancialForceInventoryManagement
FinancialForceSupplyChainManagement
FixedAssetsTracking
Fleetio
Flowtrac
Flux Inventory
FMISAssetManagement
FocusRT
Forest Metrix
Form.com(Suite)
ForwardThinkingGPS
FR8nex
Freestyle Solutions
FreightMasterTMS
Freightview
galleryManager
GiftLogic
GoCodesAssetManagement
GOIS
GroovePacker
HandiFox
HarmonyPSA
HerschelERP
HighJumpWarehouseManagementSystem
HighJumpWMS
HighLine
HotSchedules
IBMMaximoasaService(MaaS)
Icertis Suite
INFIN
Infoplus
InforCloudSuiteBusiness
Infor EAM
35M A R C H 2 0 1 8
RUNNERS UP
InforERP
IntelliTrackInventory
INTUENDI
IntuitQuickBooksEnterprise
Inventoria
Inventory Pro
InventoryTrack
InzantSales
irms|360WarehouseManagementSystem
Jazva
JDAInventoryOptimization
JIRASoftware
KechieERP
KeepStock
KenandyCloudERP
KhaosControlCloud
KinaxisRapidResponse
kintone
Knack
KuebixTMS
LeadCommerce
Linnworks
LivePOS
LogicBoxCRM
Logimax
LogistaaS
Logiwa
MageMobInventory
Magento
Maintenance5000
MaitreDPOS
MapYourTag
MarginPointMobileInventory
Marketman
MarsInventoryWorkstation
Masterworks
MercuryGateTMS
Mi9Retail
MicroBizCloudPOS
MicrosoftDynamicsGP
MIETrakPro
MRPEasy
MultiFlexRMS
NCRCounterpoint
NebuCore
NolaPro
NovatekSuite
NovatusContracts
NowCommerce
Odoo
OfficeBooks
Officewise
36M A R C H 2 0 1 8
RUNNERS UP
On-DemandTMS
OneUp
OracleSCMCloud
Ordant
Orderbot
OrderHarmony
Orderry
Ordoro
PackManager
ParagonERP
Passport
PinnacleCart
PlexManufacturingCloud
PointofRental
PomodoTech
POSIM EVO
PowerHouseWMS
Precoro
Primaseller
Propago
PulseCommerce
QWareCMMS
RamcoERP
Raptool
REACSInventoryOptimization
RealTimeFreightTMS
RedRockWarehouseManager
RedBeam
RELEX
RestockPro
RetailOps
ReveliPadPOS
RFPathways
RICS
RoadnetTransportationSuite
Rubberstamp
RunItRealTime
SageERPSuite
SageX3EnterpriseManagement
SalesBinder
SalesWarp
SAPFinancials
SeeControl
Sellbrite
SellerActive
SellerCloud
SellerExpress
SellerVantage
Sellsy
ShareMyToolbox
ShipBob
37M A R C H 2 0 1 8
RUNNERS UP
Shipedge
Shipfusion
ShipHero
ShipMonk
ShippersEdgeTMS
ShippingEasy
ShipStation
ShopKeep
ShoppingCartElite
Shopventory
SIMMS Inventory Management
SimpleConsign
SKULabs
SkuSuite
SkuVault
Slingshot’sInventoryandWarehouseManagement
SMACC
SmartField
SnappiiMobileApps
SolidCommerce
SolidRouteAccounting
Sonic Fusion
SOS Inventory
SquareforRetailPOS
Statii
Stock&Buy
SupportSync
SureDone
SwiftCOUNT
SyndustryEquipment
SynergySuite
SYSPROInventoryManagement
Systum
TapHunter
TECSYSDistributionManagement
TECSYSWarehouseManagement
TheAssetGuardian(TAG)
TigerpawOne
TMW Suite
tofino
TPSynergy
TrackVia
TractSystems
TradeGecko
Tranquil
TrueERP
TRXio
Turnsmith
UltraShipTMS
VanguardIBPforSupplyChain
38M A R C H 2 0 1 8
RUNNERS UP
VeraCoreFulfillmentSolution
VersAccounts
VineRetail
VISCO
WaerLinx
WaspInventoryControlSoftware
Web Suite Pro
WebDPW
WindwardSystemFive
WooCommerce
Xero
Xotelia
Zentail
Zenventory
ZhenHub
ZingCheckout
ZohoCreator
39M A R C H 2 0 1 8
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
40M A R C H 2 0 1 8
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
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Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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