INTRODUCTION Welcome to the First Class! copyright Strive Coaching Inc, 2008.
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Transcript of INTRODUCTION Welcome to the First Class! copyright Strive Coaching Inc, 2008.
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INTRODUCTIONINTRODUCTION
Welcome to the First Class!
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www.customerpillars.com copyright Strive Coaching Inc, 2008
OUR GOALS FOR YOU…OUR GOALS FOR YOU…• Grow your revenuesGrow your revenues• Grow your profitsGrow your profits• Learn a powerful systemLearn a powerful system• Gain more control over customer Gain more control over customer managementmanagement• Learn from and contribute to othersLearn from and contribute to others
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WHAT ARE YOUR WHAT ARE YOUR GOALS?GOALS?
What would you like to gain over the duration of this course?
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CELEBRATIONSCELEBRATIONSHow we will start each meeting
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POWER POINTSPOWER POINTS
Key Learning Areas in the Introductory CUSTOMER PILLARS Chapter
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POWER POINT 1POWER POINT 1
Have Specific Growth Goals
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WORKBOOK EXERCISEWORKBOOK EXERCISELet’s discuss the exercise on
workbook pages 18 - 19
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POWER POINT 2POWER POINT 2
Own the Responsibility for Your Growth
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POWER POINT 3POWER POINT 3
The System is Based Around Nine Customer Pillars
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WORKBOOK EXERCISEWORKBOOK EXERCISELet’s discuss the exercise on
workbook pages 5 - 14
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POWER POINT 4POWER POINT 4
The Pillars Have a Huge Impact on a Company
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POWER POINT 5POWER POINT 5
Excellent Execution of the Basics
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POWER POINT 6POWER POINT 6
Ideas from Other Industries
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POWER POINT 7POWER POINT 7
The Growth Efficiency Ratio
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POWER POINT 8POWER POINT 8
Develop a Growth Mindset
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WORKBOOK EXERCISEWORKBOOK EXERCISELet’s discuss some of the other
exercises you selected to work with in the introductory chapter
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BUDDY TIMEBUDDY TIMEHow to be a great buddy
coach and gain from your buddy relationship
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BUDDY TIPS…BUDDY TIPS…• Always have a next meeting• Encourage and support• Hold them accountable• Challenge them to be better• Ask good questions – dig deeper
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BUDDY TIPS (cont.)BUDDY TIPS (cont.)• Expect a lot from your buddy• Encourage them to talk about their biz• Brainstorm solutions together• Acknowledge them for progress• Keep it on a positive note
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BUDDY UPBUDDY UPTake a few minutes to get to know your buddy
partner for the first portion of the course
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OVERALL REACTIONOVERALL REACTIONWhat struck a chord with you
in the introductory chapter
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BULL’S EYEBULL’S EYE POINTSPOINTS
Let’s brainstorm 20 different things you will walk away with from this chapter
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FOR NEXT SESSION…FOR NEXT SESSION…• Read Pillar 1 in the book• Complete Workbook Exercise pp 25• Complete Workbook Exercise pp 26• Complete 1 – 2 Other Workbook Exercises• Connect with Your Buddy
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END OF CLASSEND OF CLASSHave a great week and feel free
to contact me if you have questions
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