Introduction to the Catering and

Hospitality Industry

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Types of Catering establishments

Commercial • Hotels• Restaurants• Cafes & Deli’s• Bars & Pubs• Fast Food Outlets• Outside Catering

Industrial • Contract Catering• Armed Forces • In-flight Catering• Health & Welfare • Canteen workforce • Educational

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Commercial - Hotels•Budget hotels

•Bed and Breakfast

•One star

•Two stars

•Three star

•Four star

•Five star (luxury)

Buri Al Hotel in Dubai

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Commercial - Restaurants

1. Fine Dining

2. Casual Dining

3. Bistro

4. Brassiere

5. Ethnic

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Gordon Ramsays Top Tips to Running a Successful

Restaurant

Click on the play button to view video

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1. Fine dining

• Generally a small carte du jour• Formal surroundings• Innovative service style• Expensive

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Michelin Star Chefs Kings of the kitchen

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2. Casual dining• Various styles and

types of food • Casual surroundings• Reasonably priced• Food served all day

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3. Bistro

• Various styles and types of food• Informal environment• Usually but not always plated service • Competitive prices

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4. Brasserie• Similar to a bistro• Usually attached to a larger

establishment• Less formal surroundings

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5. Ethnic restaurants• Very popular • Offer a wide range of

cuisine

e.g. Indian and Asian food

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Commercial - Cafes & Deli’s• Small food outlets• Offering a wide range of

drinks and snacks

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Making wrap sandwiches

• Click on above image to view video

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Commercial - Bars & Pubs / Gastro-pubs

• Large range on offer • Depends on

location e.g. city centre versus countryside setting

• Gastro pubs are more modern and innovative style of pub food

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Commercial - Fast Food Restaurants• A common feature is a lack of cutlery or crockery• The customer eats the food directly from the

disposable container eating with their fingers

Staffing:

• Low skilled• Part time • Not suitable for young people wishing to become

professional chefs

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Types of fast-food restaurant:

1.• Order at the counter• After preparation the

food is brought to the table

• Payment on ordering or after eating

2.• Collects food from

the counter • Pay & then sits

down & eats (self-service restaurant)

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Other types of fast food• Customer collects

ready portions

• Customer serves himself from containers

• Customer is served at the counter

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• Often used at events such as weddings and corporate events

Commercial - Outside catering

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Industrial - Contract catering

• The work of providing food and drink under the terms of a contract

• Operates in a variety of large scale organisations for a set cost and time period

• Industrial catering e.g. works canteens• Hospitals• Schools e.t.c.• Offers a wide range of staff

development opportunities19

Industrial

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Public sector • Armed forces • Educational• Health and welfare• Canteen Workforce

Industrial

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• Offers stable careers • Long-term employment prospects• Usually only in own country of origin

Industrial - In-flight catering

• Large scale industrial catering servicing the airline industry

• Light snacks to five star in flight dining experience

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