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Introduction to : Technical Product Support
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Introduction to : Technical Product Support Dec. 2011
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Introduction to : Technical Product Support. Technical Product Support (TPS). The new TPS team announced in R1 June 1, 2011 One point of entry for technical questions: ABL, AQT, TCM and ITS - PowerPoint PPT Presentation
Transcript of Introduction to : Technical Product Support
Introduction to :Technical Product Support
Dec. 2011
Technical Product Support (TPS)
The new TPS team announced in R1 June 1, 2011
One point of entry for technical questions: ABL, AQT, TCM and ITS One point of contact: Depending on case complexity TPS will involve in-house
specialists to help the problem solving process Email : [email protected] Hotline : +45 4010 8827 Weekdays 9:00 – 16:00 GMT -1
R1 - New Technical Product Support Team
The TPS TEAM – need updated photo
From left to right:
Bettina MortensenSteen CollianderToto WiethMogens Høj Thomasen Christian KnudsenNana Steen per Aug 1st 2012
TPS : Areas of responsibility
Technical Product Support via : [email protected] / +45 4010 8827 Weekly Service Call’s Technical Bulletin Facts and FAQ’s Troubleshooting guides Technical Update / Field Action Notes Service Tip Service Manuals Service Training Material Service Training Courses Software Release Notes
TPS : Weekly Service Call’s
Information and discussion around technical issues The Weekly Service Call’s are scheduled once a week, revolving between morning /
evening to cover all time zones Participants: The subsidiaries and representatives from TPS & Customer Quality Please contact Steen Colliander @ [email protected] for further
information
TPS : Technical Bulletin
The Technical Bulletin SharePoint site is providing up-to-date progress on technical issues
The objective is to ensure transparency around technical problems and ease the subsidiaries communication with end-users
Access to the Technical Bulletin site : http://sharepoint/tb/default.aspx Access to technical information will be limited to authorized personnel only Please contact Toto Wieth @ [email protected] for further information
TPS : ABL90 FLEX FACTS & FAQ
The topics in the ABL90 FLEX FACTS & FAQ is based on the requests and questions from the subsidiaries
The ABL90 FLEX FACTS & FAQ will be updated frequently and the latest version can be accessed via the Extranet : Marketing\Documentation\ABL90 FLEX\FAQ
Do not hesitate to pass on FAQ candidates to [email protected] Access to http://extranet.radiometer.com can be requested directly via the link on
the Extranet front page
TPS : ABL90 FLEX Troubleshooting guide
A Troubleshooting guide for the ABL90 FLEX is available in two versions: 1. For the dedicated user. Access via Extranet: Search for ref. no. : “995-113” 2. For Service Field Engineers. Access via Extranet: Service->Documentation-> ABL90FLEX->Service manual->ABL90 Troubleshooting guide
TPS : Technical Update (TU) / Field Action Notes (FAN)
A TU / FAN is used by Radiometer headquarter to explain the background for a technical issue and is defining which actions the subsidiaries must perform incl. deadline for corrective actions
There is a distinction between if a TU is mandatory or recommended to carry out A FAN is always mandatory to carry out A TU / FAN is send out to the subsidiaries by email
TPS : Service Tip
A Service Tip is posted in case the subsidiaries has to be informed about known problems and possible work-around as well as information about general issues such as software releases e.g. the right procedure to conduct it.
The Service Tips can be accessed via the Extranet -> Service\Documentation\ ABL90Flex\Service tips or any other analyzer
TPS : Service Manuals
The latest Service manuals for the full product range can be accessed via the Extranet : Service\Documentation\ABL90FLEX\Service manual – Example is for ABL90 Flex
TPS : Service Training Material
A variety of Service Training Material are available at the Extranet. Access via Service ->Training material
Is currently available for ABL90 FLEX & AQT90 FLEX
TPS : Service Training Courses
The TPS team facilitates face-to-face service training sessions The service training sessions are mainly carried out at Radiometer headquarters
but can also be arranged locally The TPS team also carry out training in the Warranty and Service Policy Please contact Mogens Thomasen @ [email protected] for further
information.
TPS : Software Release Notes for ABL90 & ABL800
When a new software version is commercially released a Software Release Note is complied and send out by email
For questions / to be added to the distribution list email: [email protected]
