Introduction to recurring billing

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1 Introduction to Recurring Billing Donna McPhee– Customer Success Manager www.fusebill.com Call Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

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Transcript of Introduction to recurring billing

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Introduction to Recurring BillingDonna McPhee– Customer Success Manager

www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

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Speaker Introduction

Donna McPhee, Customer Success Manager

www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

E: [email protected]: 888.519.1425 x415

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Fusebill Introduction

Fusebill automates invoicing, billing and collections for subscription based companies. • We pride ourselves on our

customer support and service

• and measure our success by our customer’s success.

• Our customers rely on Fusebill to: – reduce costs– speed cash collections– extend their customer

lifecycles.

www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

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Agenda

1. Recurring Billing Overview2. Differences between Payment Platforms and Payment Gateways3. How Automating Billing Saves Money4. Fusebill Pricing Features and Benefits5. Fusebill Account Management Features 6. Fusebill Web Self Service Features7. Fusebill Communication Features8. Fusebill Reporting Features9. Compliancy, Security, Reliability, and Availability10. Fusebill API11. Fusebill Customer Care12. Questions

www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

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Billing Service Overview

www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

For businesses with products or services billed on a recurring bases, a billing service:

• Reduce costs, • Improve customer response times,• Streamline operations

Automated Billing for Subscription Based Companies:

• Recurring billing and payment solutions, • Invoicing and credit card collections,• Real-time visibility to key subscription metrics

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Platforms vs Payment Gateways

Payment gateways:• Connect you, your customer, your customer’s credit card provider and your bank.• Securely validate your customer’s card, • ensure funds are available, • and deposit funds into your bank.

To process an electronic transaction online you need a payment gateway. While some provide basic recurring capabilities this costs extra and is limiting.

Payment platforms are more robust in 5 key areas:

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1. Billing Intelligence

2. Customer Management

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Platforms vs Payment Gateways

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5. Reporting & Analytics.

4. Data Portability & Lock-in

3. Failures & Chargebacks

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The Fusebill Service

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Features• Fusebill’s recurring billing and payments platform manages your recurring billing needs throughout the customer lifecycle – from

signup or account creation, through recurring payments and invoices, dunning and customer communication.

• Fusebill supports your entire organization – from accounting and billing operations, through sales, marketing and management.

Credit card payments Recurring invoices and Payments Flexible Pricing and Discounting Integration & APIs Make Billing easier Tax Management Account Management Subscription Management

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Recurring Billing Saves Money

www.fusebill.comCall Us at: 1-888-519-1425 Copyright Fusebill Inc. 2012. All rights reserved

An automated billing service : Eliminates revenue leakage Reduces passive churn by automatically implementing dunning rules Eliminates manual clerical work Allows end clients to manage their own accounts and payment methods, which

dramatically reduces inbound calls Eliminates IT requirements for subscription billing reporting.

HOW?

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Pricing Features

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Fusebill has the power and flexibility that lets you define subscription pricing plans to meet your business needs – now and as you grow:

Price using: one-time, recurring, usage and volume based plans.

Automate: one time ongoing discounts, coupons, and free trials.

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Account Management Features

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Manage: customer lifecycles, subscriptions, prevent billing errors, save time and money.

Fusebill: makes billing easier, frees up your IT team, centralizes customer management, subscriptions, and financial transactions.

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Web Self Service Features

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A Self-Service Portal Reduces Lifecycle Costs.

Your customers can:• View past and current invoices online.• Update contact and billing information.• View payments.• Renew subscriptions.

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Web Self Service Features

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Hosted Checkout Pages:• A quick and easy way to offer subscription services online. • Secure and affordable.• No development skills required. • Removes data storage risks.• No hosting charges.

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Communications Features

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View and resend emails to customers Strengthen customer loyalty Increase brand awareness. Build long lasting relationships.

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Reporting Features

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Real time analytics to manage your business.

Accurately track accounting ledgers.

Track Revenue and deferred revenue.

Executive Dashboard provides real time visibility to key metrics.

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Security, Reliability & Scalability

1. Security:A. PCI , SAS70B. Round-the-clock protection of data and systems.C. Secure credit card vault.

2. Reliability:A. 24/7/365 Service availability.B. SLA’s – 99.5% uptime (actual 99.9%.)C. Fully redundant.D. Multiple Data Centers – separate grids.

3. Scalability:A. Cloud based.B. Unlimited capacity.C. Capacity on demand.

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High Availability

Service availability is key

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Availability is published for our:• Main website• Fusebill APP• Fusebill API

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Service & Support Structure

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The Fusebill DifferenceExperience counts:

Vision – automate billing for all subscription businesses.People – we know how to run and scale subscription businesses.Technology - scale, reliability, quality.

Product :Breadth – supports the entire organization from accounting and billing

operations , through sales, marketing and management. Flexibility – we can tailor to meet your needs. Easy to use – Intuitive UI, no technical expertise required.

Commitment to service:Available - Product experts available at all stages of implementation.Responsive – 24/7 phone, and email support as well as Twitter and FacebookFriendly – Your success is our success. We take the time to help you succeed.

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www.fusebill.com

Thank You!

[email protected]: @fusebill