Introduction to Product and Service Management (FD105) · 2017-03-01 · FD103_Introduction to...
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Transcript of Introduction to Product and Service Management (FD105) · 2017-03-01 · FD103_Introduction to...
FD103_Introduction to Product and Service Management_Information Leaflet V2_Jan-17 1
Course Title: Introduction to Product and Service Management (FD105) Level: Foundation Duration: 16 hours (indicative), approximately 4 weeks Delivery method: Supported distance learning Assessment: Workbook completion Overview This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools. Who is it for? Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions. Indicative course content
Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
Introduction to the product lifecycle stages and methodology
Role of the Product/Service Manager
Introduction to market analysis, benchmarking, and understanding customer requirements
Innovation stage process: o Stage process (methodology) o Idea generation, screening and product/service selection o Product/service requirements document o Business review process o Stakeholder management
Concept stage process: o Stage process (methodology) o Writing a business case o Critical success factors (CSF) o Product/service forecast and trend analysis o Cost and value analysis
Development stage process: o Stage process (methodology) o Introduction to prototyping, piloting and evaluation methods o Introduction to quality function deployment o Introduction to quality planning for the supply chain
Launch stage process: o Stage process (methodology) o Introduction to launch planning
Production/Service Stage process: o Stage process (methodology) o Role of process management and continual improvement
Withdrawal stage processes: o Stage process (methodology)
FD103_Introduction to Product and Service Management_Information Leaflet V2_Jan-17 2
Delivery method Supported distance learning. A Tutor will be assigned who will provide support and guidance throughout the course. All course materials are accessible via our web-based learning system.
Course fee The course fee is inclusive of tutorial support, learning and assessment materials, an account for our learning system and certification.
£345 +VAT per learner
How to enrol We don’t have set enrolment periods for this course so you are able to enrol at any time. Please complete the contact us box below, email [email protected] or call 0191-6600355 and we’ll get back to you with the enrolment form.
