Introduction to Private Telephone Systems: Kts, Pbx, Hosted Pbx, Ip Centrex, Cti,Ipbx And Wpbx, 2005, 96 pages, Lawrence Harte, Robert Flood, 0974278726,9780974278728, ALTHOS, 2005

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This book provides an introduction to the different types of private telephone systems, how theyoperate and common call processing features they offer. Private telephone systems arecommunication equipment and software that are owned, leased or operated by the companies thatuse these systems. Private telephone systems are converting from company unique (proprietary)circuit switched systems to industry standard packet data voice (IP Telephony) systems. You willlearn the basics of IP Telephony voice over Internet protocol (VoIP) and why it is so important toprivate telephone systems. The fundamental parts of private telephone systems are describedincluding telephone stations, local wiring, switching systems, and numbering plans are describedand explained. The high growth market for private telephone systems and the key trends arecovered providing you with an understanding of which system types are growing the fastest andhow some systems are evolving to better compete in the industry. Covered are the different typesof private telephone systems. You will discover how multiline key telephone systems (KTS) operateand why they are converting from mechanical systems to automated electronic controllednetworks. You will learn how automatic switching systems are used by private branch exchange(PBX) systems to provide features and services not offered by public telephone companies.Explained are the ways private telephone systems can be operated (hosted) by other companies(Hosted PBX/Centrex) and how these systems can provide services similar to PBX telephonesystems. Discover how telephone systems can be combined with company information systemsusing computer telephony integration (CTI). You will learn how IP PBX (iPBX) systems operate andwhy IPTX is the fastest growing area in private telephone systems. You will learn some of the waysprivate telephone systems are adding wireless capabilities and industry standard wireless privatebranch exchange (WPBX) systems. Important call processing features including distinctive ringing,call hold, call transfer, call pickup, line hunting and other features are described. Advanced privatetelephone system features are explained including automated attendant systems, automatic calldistribution (ACD), Interactive voice response (IVR) and Voice mail (VM). A basic introduction tocall centers is also included.

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