Introduction to Performance Measurement for Senior Corps Project STAR Support and Training for...

Introduction to Performance Introduction to Performance Measurement for Senior Measurement for Senior

CorpsCorps

Project STARProject STARSupport and Training for Assessing ResultsSupport and Training for Assessing Results

1-800-548-36561-800-548-3656

Recorded Recorded 9/10/20079/10/2007

Introduction to Performance Measurement for Senior Corps

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This tutorial covers:

1. Performance Measurement Defined

2. Uses of Performance Measurement

3. Requirements for Impact Work Plans

4. Work Plan Overview

5. Defining Results: Output,Intermediate Outcome, End Outcome

6. Examples of Results for RSVP, Foster Grandparents, and Senior Companions

7. Additional Resources


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What is Performance Measurement?Process of regularly measuring the results

produced by your project.

Performance measurement allowsyou to track the amount of workdone by your project (outputs) andthe impact of this work on thepeople your volunteers serve (outcomes).

Collect data to measure progress towards meeting project objectives.


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What is Performance Measurement?1. Planning for performance measurement

Developing work plans that identify project activities and what you will measure to gauge project success

2. Developing instrumentsIdentifying existing instruments or developing your own instruments to collect raw data on the people you serve

3. Collecting dataGoing out and collecting raw data on program beneficiaries

4. Analyzing dataSummarizing raw data as totals and percentages to address performance measurement targets

5. Reporting resultsWriting up project results and telling your story


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Uses of Performance Measurement

Internal program assessment and improvement

Fundraising

Communicating with stakeholders

Project monitoring and technical assistance

Corporation reports and publications


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Requirements for Impact Work PlansLabel 3 to 5 results as performance measures

in 1 to 2 impact-based work plans.

• Output

• Intermediate Outcome

• End Outcome

Identify indicators, targets, and “how measured” for each performance measure.

Account for all enrolled volunteers in work plans.

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Impact Work Plan OverviewIssue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #

Community Need: Text

Action Plan

Service Activities: TextAnticipated Inputs: Text

Anticipated Accomplishments / Outputs

Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text

Anticipated Intermediate Impact / Outcome


Anticipated End Impact / Outcome


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Impact Work Plan Overview








Action Plan

Issue Area: Menu Service Category: Menu

Issue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #

Select issue area and service category from drop-down

menus.

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Describe unmet needs of your community.

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Target: # or %How Measured: TextDescription of Data Collection Process: Text







Action Plan




Action Plan

Describe what your Senior Corps volunteers will do (who, what,

where, when, how).

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Target: # or %How Measured: TextDescription of Data Collection Process: Text







Action Plan




Action Plan

Resources used in service effort: volunteer hours, training, stipends,

etc.

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Action Plan









Outputs are counts of the amount of service volunteers will complete. Outputs do not provide information on benefits or changes in the lives of

volunteers or other beneficiaries.

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Action Plan









An Intermediate Outcome specifies a change that has occurred in the lives of volunteers or other

beneficiaries, but is short of a significant benefit for them.

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Action Plan









An End Outcome specifies a change that has occurred in the

lives of volunteers or other beneficiaries that is significant.

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Action Plan



Description of Result: TextPlanned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text


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Anticipated ResultsExamples for Senior Corps

The examples you are about to see do not show complete work plans. Instead, they show the service activity and the anticipated results: - output - intermediate outcome - end outcome


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Project STAR Online Resources

Go to http://www.nationalservice.gov/resources

Search: work plan library

Search: senior corps tutorials

Search: senior corps toolkit


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Intermediate Outcomes and End Outcomes: Rules of Thumb

Intermediate outcomes: Changes in“state of mind”• Increased knowledge• Increased awareness• Improved attitudes

End outcomes: Outwardly observable changes• Demonstrate new skills• Improved behavior• Improved conditions

End outcomes address community need

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Anticipated Results—RSVP Example

Service Activities: 115 RSVP volunteers will lead Bone Builder Exercise classes for seniors.

Intermediate Outcome: 75 percent of seniors whoattend at least 25 sessions will increase arm and/orleg strength by 20 percent.

Output: 700 seniors will participate in at least 25 Bone Builder Exercise sessions led by RSVP volunteers.

End Outcome: 67 percent of seniors who attend atleast 25 sessions will increase bone density by3 percent from pretest to posttest.

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Anticipated Results—FGP Example

Service Activities: 35 Foster Grandparents will tutor elementary school students in reading skills.

Intermediate Outcome: 80 percent of tutored students will improve attitudes towards reading by 10 pointsfrom pretest to posttest.

Output: 70 elementary school students will receive at least 30 hours of tutoring in reading skills.

End Outcome: 70 percent of tutored students will achieve a passing score on the reading skills assessment.

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Anticipated Results—SCP Example

Service Activities: 10 Senior Companions will provide respite services to caregivers who look after home-bound elders.

Intermediate Outcome: 60 percent of caregivers will maintain or improve their emotional and physicalhealth.

Output: 40 caregivers will receive weekly respite assistance for at least 16 weeks.

End Outcome: 60 percent of caregivers will be able to continue providing care to homebound elders for atleast the next 6 months.

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For Further Assistance:

Contact your Corporation State Office

Contact Project STAR

• Phone: 1-800-548-3656

• Email: [email protected]

• Web: www.nationalservice.gov/resources (search: project star)

Project STARProject STARSupport and Training for Assessing ResultsSupport and Training for Assessing Results

Introduction to Performance Measurement for Senior Corps Project STAR Support and Training for...

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