Introduction to Organizational Behavior
16
Chapter 1 1 Introduction to Introduction to Organizational Organizational Behavior Behavior
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Transcript of Introduction to Organizational Behavior
Chapter 1 1
Introduction to Introduction to Organizational Organizational
BehaviorBehavior
Chapter 1 2
Learning ObjectivesLearning Objectives
• Define organizational behavior (OB)
• Identify the primary behavioral disciplines
that contribute to OB
• Describe the three goals of OB
• Review the challenges and opportunities
for Managers to use OB
Chapter 1 3
Learning ObjectivesLearning Objectives
• Explain the key elements in total quality
management (TQM)
• Discuss why workforce diversity has
become an important issue in management
• Explain how managers and organizations
are dealing with employee ethical dilemmas
Chapter 1 4
Organizational Organizational BehaviorBehavior
Job Job SatisfactionSatisfaction
Productivity,Productivity,Absenteeism,Absenteeism, and Turnoverand Turnover
TheTheOrganizationOrganization
Chapter 1 5
The Study ofThe Study of
OrganizationalOrganizational
BehaviorBehavior
PsychologyPsychology
SociologySociology
Social PsychologySocial Psychology
AnthropologyAnthropology
Political SciencePolitical Science
Chapter 1 6
Goals ofGoals ofOrganizational BehaviorOrganizational Behavior
Goals ofGoals ofOrganizational BehaviorOrganizational Behavior
PredictionPredictionPredictionPrediction ControlControlControlControlExplanationExplanationExplanationExplanation
Chapter 1 7
Challenges and Challenges and Opportunities for OB: A Opportunities for OB: A Managerial PerspectiveManagerial Perspective
Chapter 1 8
AccurateAccurateMeasurementMeasurement
AccurateAccurateMeasurementMeasurement
OrganizationalOrganizationalImprovementImprovementOrganizationalOrganizationalImprovementImprovement
ContinuousContinuousImprovementImprovement
ContinuousContinuousImprovementImprovement
EmployeeEmployeeEmpowermentEmpowerment
EmployeeEmployeeEmpowermentEmpowerment
Improving QualityImproving Qualityand Productivityand ProductivityImproving QualityImproving Qualityand Productivityand Productivity
CustomerCustomerFocusFocus
CustomerCustomerFocusFocus
Chapter 1 9
MotivationMotivationMotivationMotivation
ImprovingImprovingPeople SkillsPeople Skills
ImprovingImprovingPeople SkillsPeople Skills
CommunicationCommunicationCommunicationCommunication
TeamworkTeamworkTeamworkTeamwork
Chapter 1 10
Workforce Workforce DiversityDiversity
Chapter 1 11
The ChallengeThe Challengeof Globalizationof Globalization
Working inWorking in
ForeignForeign
CountriesCountries
Working withWorking with
MulticulturalMulticultural
DiversityDiversity
Chapter 1 12
EmpoweringEmpoweringthe Workforcethe Workforce
ManagersManagers
Are GivingAre Giving
Up ControlsUp Controls
Workers AreWorkers Are
AcceptingAccepting
ResponsibilityResponsibility
Chapter 1 13
Coping withCoping with“Temporariness”“Temporariness”
The NatureThe Nature
of Work Isof Work Is
ChangingChanging
OrganizationsOrganizations
Are AlsoAre Also
ChangingChanging
Chapter 1 14
DecliningDecliningEmployee LoyaltyEmployee Loyalty
WorkforceWorkforce
MotivationMotivationGlobalGlobal
CompetitionCompetition
Chapter 1 15
Improving Ethical Behavior
Provide in-house advisers
Create protection mechanisms
Write and distribute codes of ethics
Offer seminars, workshops, and training
Chapter 1 16
Levels of OB Analysis
Levels of OB Analysis
IndividualIndividualLevelLevel
IndividualIndividualLevelLevel
GroupLevel
GroupLevel
OrganizationOrganizationSystem LevelSystem LevelOrganizationOrganizationSystem LevelSystem Level
