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Transcript of Introduction to Market Research[1] 1427208308479
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ACADEMIC YEAR - 2014-2015
Acknowledgement
We have taken efforts in this project !o"ever# it
"o$%& not have 'een possi'%e "itho$t the kin& s$pport
an& he%p of (an) in&ivi&$a%s an& or*ani+ations I "o$%&
%ike to e,ten& () sincere thanks to a%% of the(
We are hi*h%) in&e'te& to rof .ha(ina Ansari for
her *$i&ance an& constant s$pervision as "e%% as forprovi&in* necessar) infor(ation re*ar&in* the project /
a%so for their s$pport in co(p%etin* the project
We "o$%& %ike to e,press o$r *ratit$&e to"ar&s
fac$%ties an& other (e('ers of . .C! 3
.I6E.. MA6A7EME68 for their kin& co-operation
an& enco$ra*e(ent "hich he%p $s in co(p%etion of thisproject
$r thanks an& appreciations a%so *o to peop%e "ho
have "i%%in*%) he%pe& $s o$t "ith their a'i%ities
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RE3ACE
As a part of the MA C$rric$%$( an& in or&er to
*ain practica% kno"%e&*e in the fie%& of (ana*e(ent# "e
are re9$ire& to (ake a report on :non-stick cook"are;
8he 'asic o'jective 'ehin& &oin* this project report is to
*et kno"%e&*e of &ifferent too%s of (arketin*
In this project report "e have inc%$&e& vario$s
concepts# effects an& i(p%ications re*ar&in* Market of non-stick cook"are
Doin* this project report he%pe& $s to enhance o$r
kno"%e&*e re*ar&in* the "ork into the non-stick
cook"are (arket We &oin* $n&er*o (an) e,periences
re%ate& "ith o$r topic concepts 8hro$*h this report "e
co(e to kno" a'o$t i(portance of tea( "ork an& ro%e of
&evotion to"ar&s the "ork
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Certificate
8his is to certif) that (e('ers of *ro$p :h; 3 . Y
A of . .C! 3 .I6E..
MA6A7EME68 has s$ccessf$%%) co(p%ete& A R 1st ARI# 2015
roject 7$i&e>rof .ha(ina Ansari
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No. Roll No. Name
1 20?@ !ar&ik
2 210 .anja)
211@ R$ksar
4 2121 A)$shi
5 212 .hai%esh
B 2125 3ora(
@ 21B4 ri)anka
? 21BB 6eha
21B? rachi
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In&e,
.r 6o artic$%ars a*e 6o
1 ro'%e( Definition
- Research Objectives- Research Questions
2 ri(ar) Data Co%%ection
- Importance of PrimaryResearch
- Research Plan
Data Ana%)sis An& Interpretation3or En& sers
4 Data Ana%)sis An& Interpretation
3or Retai%ersFDea%ers
5 3in&in*s f 8he Market .$rve)
B i(itations f 8he .$rve)
@ .$**estions or Marketin*
I(p%ications
Appen&i, G$estionnaire for en& $sers
G$estionnaire for Retai%ersFDea%ers
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I68RDC8I6 8 MARE8 RE.EARC!
8he s)ste(atic *atherin*# recor&in*# ana%)+in* an& $se of &ata re%atin* to
the transfer an& sa%e of *oo&s an& services fro( pro&$cer to cons$(er is
kno"n as Marketin* Research
We (ean MARE8I67 as fo%%o"in*>
M = Mone) (otives
A = A%% cons$(ers ($st 'e satisfie&
R = Risk ($st 'e (ini(i+e&
= eep an e)e on (arket position
E = Eas) avai%a'i%it) of pro&$ct
8 = 8ho$*htf$%%) &ecision (akin*
I = I(portance of A&vertise(ent
6 = 6ee& chan*es a%% the ti(e
7 = 7eneration of ne" i&ea
MARE8I67 RE.EARC! RCE..
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Make the Information
Present the nding
Analyze the Information
Collect the Information
Develop the research plan
Dene the problem, the decision alternatives, and theresearch obectives
.tep 1> Define the ro'%e(# the Decision A%ternatives an& the
Research 'jectives
Problem should not be defined either too broadly or too narrowly. A very broaddefinition leads to excessive wastage of resources. Too narrow a definition leads
to inadequate data.
Clarity on the following helps in defining the problem appropriately:
!" What is to be researched
2 Why is it to be researched
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!"#"A!C$ %&'"CT()"#:
To find out competitive presence and consumer preference.
To find out the specific customer need* buying behaviors* usage patterns*
preferences* etc.
To trac+ awareness of different brands among the respondents.
To analy,e the various factors considered by the customers while buying
the -onstic+ coo+ware.
To identify areas of satisfaction and dissatisfaction with -onstic+
coo+ware.
.tep 2> Deve%op the Research p%an
The second stage of mar+eting research requires developing the most efficient
plan for gathering the required information. This involves decision on the /ata
#ources* !esearch Approaches* !esearch (nstruments* #ampling plan* andContact 0ethods.
DA8A .RCE.>
The researcher can gather Primary data* #econdary data or both.
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ri(ar) &ata are data freshly gathered data for a specific purpose or for a
specific research pro1ect.
.econ&ar) &ata are data that were collected for another purpose* and already
exist somewhere.
RE.EARC! ARAC!E.>
Primary data can be collected in five ways:
Through %bservation
2ocus groups
#urvey
&ehavioral data
"xperiments
We have selected .$rve) as our research approach for &randed -onstic+
coo+ware.
RE.EARC! I6.8RME68>
There are three main research instruments in collecting primary data:
3uestionnaires
3ualitative 0easures
Technological/evices
We have selected 3uestionnaires as our !esearch instrument.
.AMI67 A6>
After deciding on the research approach and instruments* the mar+eting
researcher must design a sampling plan. This calls for three decisions:
.a(p%in* $nit>Who should we survey?
We have targeted People as well as /ealers of &randed -onstic+ coo+ware of Ahmedabad.
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.a(p%in* si+e> How many people should we survey?
We have targeted 455 People and 65 /ealers as #ample si,e.
.a(p%in* roce&$re> How should we choose the respondents?
We have selected !andom #ampling method.
C68AC8 ME8!D.>
%nce a #ampling plan has been determined the mar+eting researcher must
decide how the information should be collected through 0ail* Telephone*
Personal and %nline (nterview.
%ur #urvey based on Personal contact because Personal (nterview is the most
versatile method. The (nterviewer can as+ more questions to respondents.
.tep > Co%%ect the Infor(ation
The data collection phase of mar+eting research is the most expensive and most
prone to error. 2our ma1or problems arise in surveys:
#ome respondents may refuse to cooperative.
• #ome of them may give biased or dishonest reply.
• As dealers were very reluctant to give any information.
•
2inally* getting the right respondent is critical.
.tep 4> Ana%)+e the Infor(ation
The next step is to extract findings by tabulating the data and developing
frequency distributions and get meaningful result from them.
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.tep 5> resent the 3in&in*s
As the last step* the researcher presents findings relevant to the ma1or mar+eting
decisions facing by management. They are considering ways
to present research findings in as understandable and compelling a fashion as
possible.
.tep B> Make the Decision
!esearch findings only provide additional information and insight to the
managers. /epending on their confidence in the findings* managers decide to
use it* discard it* or carry out more research.
Research helps us in followingthissssssngs
$elps us find details about sub1ect
$elps us loo+ in different fields.
Can be used in any 1ob
%pens up to new ways of learning
$elps us to change old patterns of thin+ing that +eep us in a rut
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$elps us to create other choices
$elps us to handle change better
$elps us to ma+e healthy decisions
Information of making charts
#AMP$% #I&% 455 People and 65 /ealers#AMP$% A'%A A(M%DA)AD
DA*A C+$$%C*I+M%*(+D
P'IMA'-
DA*A '%P'%#%*A*I+M%*(+D
C(A'* M%*(+D,P%'C%*A.% M%*(+D
!"
7ser 689
-on user ;;Total 455
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/01
231
4ser on 5ser
(n this chart* 455 people surveyed are divided into users and non users of non stic+ coo+ware.
%ut of 455 people* 8= are non users of
non stic+ coo+ware.
2"
Ma%e 3e(a%e 8ota%
ser 8 66 >48 455
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Male 6emale
7
87
!77
!87
277
287
977
987377
387
877
2rom above chart we have bifurcated all of 455 people surveyed into gender. (n which ?= are
male and ?= are female.
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981
2/1
201
!21
AG
)elow:28
20:98
90:38Avove:30
6.
cc$pation ser 6on-$ser 8ota%
.a%arie&
E(p%o)ee
6< 6
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9"
Age 7ser -onuser Total
&elow ;4 @ears > 6< 88
; ? 66
64 @ears ?8 6; ;?
Above >< @ears ;< 64
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) e l o w ! 7 7 7 7
! 7 7
7 7 : 9 7 7 7 7
9 7 7
7 7 : 8 7 7 7 7
8 7 7 7 7 ;
A b o
v e
71
!71
271
971
371
871
071
/71
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.
ran& na(e A"are
resti*e ;?8
3$t$ra 696ir%ep ?5
."iss &ia(on&
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;.
Type 7es
Tava ;;6
2rying pans >;
/eepfry pans ?4
#tew pots 8
9=1
281
!01
!21
erent types of non stick cookware in which 9=1 are
5sing tava,281 are 5sing frying pans,!01 are 5sing deep fry pans,!21
are 5sing stew pots and < 1 are 5sing pans with lid"
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9"
ran& na(e ser
resti*e ;;9
3$t$ra
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3"
&rand -ame Price 3ualit
y
&rand
-ame
Attractiv
e design
%ther total
Prestige 46 4 6 5 ;;9
2utura ? 6< 9 < 5
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8"
/ifferent bases Price 3ualit
y
&rand
-ame
Attractiv
e design
%ther
2requency 69 ;;5 ? ;? 5
!71
8
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0"
ran& Yes no 8ota%
resti*e 6? 9? ;;9
3$t$ra ; >9
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291
//1
yes
no
88= people are saying that they have no specific feature in the brand they are using and ;6=
are saying that they have specific feature such as durability* appearance* forwardness*
efficiency etc.
/"
&rand -ame ess
than
@ears
ess than
; @ears
; to 4
year
4 year
or
more
Total
Prestige >> >8 89 4? ;;9
2utura ;6 6 9 4
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P r e s t i g e
, i r l e p
+ t h e
r71
!71
271
971
371
871071
/71
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2!1
281
971
231
$ess than ! -ears
$ess than 2 -ears
2 to 8 year
8 year or more
;= people are using non stic+ coo+ware less than year*;4= are using it less than ;
year*65= are using it from ; to 4 year and ;>= are using it from 4 years or more.
8B
ran& 6a(e A&vertise(ent .ociet) E-(e&ia ther 8ota%
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resti*e >? 4; ;8 5 ;;9
3$t$ra 6; ;9 ? 5
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%e"ia A"vertisement
&ociety -me"ia Other
#otal
#otal ;6 58 49 5 689
8012
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!ran"'ame
(ocalstore
!ran"e"outlet
Online Other
#otal
Prestige ?> 9; >? 6 ;;9
)utura 6> ;< ? 5
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ran& 6a(e oca%
store
ran&e&
o$t%et
n%ine ther 8ota%
8ota% 8; ;< 88 6 689
291
!/1
!7171
871
$ocal store
)randed o5tlet
+nline
+ther
*otal
301
991
271!1
$ocal store
)randed o5tlet
+nline
+ther
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>
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Prestige 65t5ra ,irlep#wiss diamond+ther
71
!71
271
971
371
871
071
/71
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P r i c e
D
e s i g n
A v a i l a b i l i t y
p r o m
o t i o n
7
27
37
07
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Prestige 65t5ra ,irlep#wiss diamond+ther
71
!71
271
971
371
871
071
/71
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!8"
ran& Yes 6o 8ota%
resti*e 45 89 ;;9
3$t$ra 9 4
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!0"
ran& Yes 6o 8ota%
resti*e ;> ;< 45
3$t$ra 8 9
6ir%ep ? 6 ;
."iss &ia(on& ? ? 9
ther ;
8ota% 4> >< ;55
Prestige 65t5ra irlep#wiss diamond+ther
71
!71
271
971371
871
071
/71
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#"CT(%- &
rice 6ot a"are 6ot avai%a'%e 6ot intereste& 8ota%
Ma%e 4 5 5 ; ;<
3e(a%e ? 8 5 85 ?<
8ota% ;> 8 5 ? ;;
P r i c e
, o t
a w a r e
, o t a
v a i l a b l e
, o t i n t e r e s t e d
71!71
271
971
371
871
071
/71
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Yes 6o 8ota%
Ma%e ? 8 ;<
3e(a%e 66
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Ma%e 3e(a%e 8ota%
resti*e < ;> 65
3$t$ra 4 > ?
6ir%ep 8 >
."iss Dia(on& ;8ota% ? 66 4;
Prestige 65t5ra irlep #wiss Diamond
71
!71
271
971
371
871
071
/71
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