INTRO TO MANAGEMENT

MITRA, Karyll Ann G | POL182 - Practicum

WHAT IS OFFICE MANAGEMENT?

Traditionally, the term “office management” refers to the set of

activities, and often the group of people involved in four general

functions:

PLANNING

ORGANIZING

LEADING/SUPERVISING

COORDINATING ACTIVITIES

PLANNING

It includes:

identifying goals

objectives

methods

resources to carry out methods

responsibilities and dates for completion of tasks

Examples are: strategic, business, project, staffing, advertising, promotions, etc.

ORGANIZING RESOURCES

Organizing resources is needed to achieve the goals in an optimum fashion.

EXAMPLES ARE:

Organizing new departments

Human resources

Office and file systems

Re-organizing businesses, etc.

LEADING

It includes setting direction for the organization, groups and individuals and also

influence people to follow direction.

EXAMPLES ARE:

Establishing strategic direction (vision, mission, and/or goals)

Championing methods of organizational performance management to pursue that

direction

COORDINATING

This occurs with the organization’s systems, processes and structures to effectively and

efficiently reach goals and objectives.

This includes, 1) ongoing collection of feedback and 2) monitoring and adjustment of

systems, processes and structures accordingly

EXAMPLES ARE:

o Policies and procedures

o Use of financial controls

oMeasures to avoid risks, etc.